Network Solutions
reviews and complaints

Our company has used the services of Network Solutions when it was owned by VeriSign since 2001. Every now and again we are contacted by their sales department trying to sell us one of their new products they what us to try. I am not here to slam the company since I am only one of six million or more subscribers, but to tell you the truth of their deceptive business practices.
A few months ago we were contacted by a salesman for their Gorilla Marketing Product. What you should know that before you start a conversation with anyone in this organization they have to verify your account. Once this is done you have given them access to your financial information or credit card on file. Now it so happens that we were coming up for our domain and hosting renewal. Whenever you renew the hosting the domain is always thrown in at no charge. Most subscribers know this and also know this would be foolish to set the auto-renew feature because you will be charged full price for both services. With the end of the month close at hand the salesperson became very anxious to close the sale, promising that if we signed up for the “Guerilla Marketing” service at eighty dollars per month the fee for the domain and hosting would be waived renewed and your card billed every month.
This is a method company’s use to develop revenue stream. So what this slick salesman does is set the auto-renew feature in anticipation of closing the deal. Before we can make a decision we are charged the full amount for the hosting and domain renewal which comes to nearly two hundred dollars. We contact customer service and are told that it will take up to ten days for the funds to be returned.
This is a form of embezzling. To avoid becoming a victim of this scam it is important that if you have a card on file to check the auto-renew feature often to avoid this from happening to you, or better yet do not leave your card on file with anyone. Before making this posting I have discovered that this is a common scam with this company. If there is an attorney that is interested in seeking a legal remedy this is the number for their corporate offices. [protected]
In August 2011, it was announced that Network Solutions will be bought by Web.com for $405 million and 18 million shares. On October 27th, 2011, Web.com announced the completion of the Network Solutions acquisition. This was immediately followed by the departure of CEO Tim Kelly and other key leadership. Large scale employee layoffs began the following day. By December 31st, 2011, over half of the office space in the Herndon, VA based headquarters had been vacated and returned to the property management. On March 31st, 2012, the company's Belleville, Illinois office was closed
The Web.com Group was formed as a result of the merger of Web.com, Inc. (NASDAQ: WWWW) and Website Pros, Inc. (NASDAQ: WSPI).
The company was initially funded with $65 million from Norwest Venture Partners, Crosspoint Ventures, Chase, Verizon (Bell Atlantic), Office Depot, and Dell; and subsequently by Insight Venture Partners just prior to its IPO. It took only six years from start-up to achieve its goal of dominating the market, and went public in 2005

Received billing for an auto-renewal for a domain I had intentionally let lapse. I know that I did not have the Auto-Renew checked because I have had highjacked CC #s, so I had recently checked accounts for billing. They said they would remove and issue credit BUT - this is certainly happening to a lot of people. Wonder if the Attorneys General are aware of this business practice?

DEAR SIR, PLZ FOLLWING THE MY COMPLINTS--

1 JD NET PROFITS MADE 2 SEPARATE CONTARCTS WITH ME THAT THEY WILL OPERATE MY CURRENCY TRADE ACTS ON 70/30 PROFITS BASED. AND IF THEY HAVE LOSS THEN THEY WE WILL GIVE ME 75% OF MY MONEY.
2 THEY GAVE THEIR COMPANY REGISTRATION OF SINGAPORE IS SIGCW27921FOREX, AND ADRESS 909, 010, 911, TEMASEK AVENUE SINGAPORE, NEAR MILLENNIA TOWER03910.
3 AND IN PROCESS MR ANKIT DHIR MADE MY ACT ZERO. AND NOW HE IS NOT HONOURING HIS AGREEMENT.
SO ON THE ABOVE CONTEXT PLZ CANCELL HIS LICENCE AND PUT HIM IN PRISION ON THE ABOVE FRAUD.

THANKS
SHAILENDRA PRASAD BADONI
INDIA 91 [protected]

Network Solutions used to give the website owner an option to renew their hosting package manually or renew automatically. They have changed their policy and now charge my account automatically (without my authorization), this being the first year. I have tried to stop this practice by following their instructions and calling their toll free number and notifying them personally. But, instead of talking to a person, all I ever get is a recording saying that they are experiencing a higher than normal call volume and to hold. Of course, no one ever answers. This is obviously a devious business practice which allows them to charge your credit card however much they want and make it very difficult for you to stop doing business with them. In my case, it's costing me an additional $40.00 to to renew automatically as opposed to renewing manually! If you are like me and prefer to control your costs, Network Solutions is not the company to work with. I strongly recommend reading the other complaints against this company before deciding to do business. Since they have already charged my card, I am stuck with them another year. But, I won't be next year! It's clear that their management approves of devious business practices and they are not the sort of people I want to deal with.

Network Soluions has turned into a nightmare! They charged my Paypal account (which subsequently charged my bankcard) for a year ($45!) of domain registration that was not due nor authorized. No reminder email was sent to me advising me of such activity and now they keep giving me the runaround about refunding my money. I've filed a complaint with PayPal and will now be filing with my bank since they have not kept their word. What a racket! I have moved all my domains now to GoDaddy and will NEVER do business with Network Solutions again!

Network Solutions billed a 10 year old expired credit card for invoice that was not due for 30 days. The credit card was not in the name of the domain owner. Our accounting department called and had the charges reversed. Network Solutions billed a $10 processing fee for their error. We complained and they credited our account $10. They then shut down our site because they said we owed them $10. Pretty screwed up! Our site and email has been a mess for 12 hrs and it is having a drastic effect on our business.

We have registered multiple domains with NS, paying handsomely for each and every service. I use the word service advisedly. Always, complaints were slow to find resolution, though we always got the promised auto-response back in 24 hours. The final straw was that they simultaneously shut down one of our company's e-mail and "notified" us, via e-mail. So, we were forced to search our own systems for problems and found none. We notified NS in the prescribed way from a different address, were referred to another department (+ 2 days without company mail), then received and auto-message saying we had been notified of the problem (to the old, non-working e-mail address: +2 more days) and were finally referred to an individual who forwarded the "notification". Said notification was merely another auto-message informing us that an e-mail had been compromised and was spamming, therefore they had no choice but to shut us down (as opposed to contacting us while the mail still worked). At + 1 week with no mail we changed all the passwords, as required, and attempted to stay in contact with NS. + 2more days we received a note saying that the passwords still weren't strong enough. We changed, again (+2 more days). "I'll check with the Techs right away" was the response we got, and we waited another +5 days. Nothing. NS never attempted to help resolve the problem. They did not notify us until after they shut down the e-mail. They have not responded to our attempts to mutually resolve it. AND, they admitted in an e-mail that their "Techs" have access to our passwords and mailboxes, and yours. We suggested in a final e-mail to the company that it may have been their internal security that failed. And, alas, we have contacted an attorney to attempt to recoup the dozens or hundreds of thousands of dollars we lost because we were out of contact for more than two weeks. So, NS at your peril. PS - I'm posting this everywhere and will be paying for an add in three magazines.

I have been told by Network Solutions tech support that with the nsHosting package I have, the FREE 'website builder tool' can only be used for 1 of my websites. So now I am, forced to buy TWO nsHosting packages. I would like to understand why Network Solutions charges for a hosting package which allows up to 3 websites to be hosted on it, yet only allows you to use the website builder tool ONE time? Let me just say I have many products with netSol and while it is MORE expensive than the other hosts out there I have remained a loyal customer. However, this illogical rule for the website builder tool has made me seriously reconsider moving everything to another host. Mind you, I even asked if I could PAY to use the website builder tool, and was told by the rep that I could NOT. From the technical aspect, is thee any reason not to allow the website builder tool to be used for more than one site? This makes no sense what so ever and has frustrated me beyond belief.

Network Solutions is by far the worst hosting company out there. Not because of their tools, but because of their tactics. Here are a few tactics I noticed from being with them for 2 weeks.

1. Do not run into a billing issue with them, customers can not talk directly to Billing, instead you have to call customer Service in (india), Customer service then submits a ticket. I have a billing issue that's been running for 4 days and my site is shutdown until "billing" gets to it.
Why they do this? They drag on the time to fix your problem so you loose hope and buy another hosting package so your site can be up.

2. I purchased the Wordpress package originally, then purchased a webhosting package to host my wordpress site, well guess what they told me I couldn't do that because I purchased my packages separately! Customer service told me they I purchased the two packages separately so I can't combine them, instead I should have hit the upgrade button on my wordpress admin panel and purchase the hosting that way...
They do this so you can buy more. more.

Just go somewhere else. it's not worth it.

We have a domain registered at Network Solutions. Our primary contact left the company and was no longer receiving emails. They didn't bother to send notices to anyone else on the account. So the domain expired. We went to renew it, and they charged us $37.99 to renew the domain, which is already above the going rate and even above their own rate of $35. On top of that, they added a $25 reinstatement fee. No other domain registrar that I have heard of has ever done that when its so common for domains to expire before being renewed. BUT THERE'S MORE! We renewed the domain after it had expired for 2 days and went ahead and paid the bill. We received a confirmation that we had paid. But for some reason, they never ran the card and cancelled the renewal. When we called for support, they said it had been renewed and not to worry about it. After another week, we called and got them to admit that it hadn't been renewed. They said they would "escalate" the problem and someone would get back to us in 24 hours! I finally had yell at several people to get them to deal with it. This is all very ridiculous and expensive and a massive waste of everyon'es time. DON'T USE NETWORK SOLUTIONS FOR ANY REASON!

I have been with this company for 15 years. The deterioration in service towards the client and the blatant attempt to hold hostage and blackmail for further fees to reapir problems of their making is eye watering. I was miss sold a service that has disrupted my access to website properties for weeks on two sites i have with them. Call centers are in the Philippines where thy say they are not well enough trained to help and then try to sell you "my time" which is their paid assistance service. It is not tech support for THEIR problems, but you are told to resolve the issue promptly cough up the cash. NS has become a sham, clearly they are under financial pressure and have decided to fleece customers instead of picking up their game. I am currently in the painful process of moving all of my accounts. AVOID AT ALL COST.

Network Solutions pulled every ugly delay tactic in the book to delay our dns transfer until it finally got to within 60 days so we had to wait.

Then 2 months later, after paying what amounted to extortion to NS to renew with them against our will, they AGAIN changed the expiry date and are now refusing to send access codes to transfer dns.

There are no funds or payments pending and there is no legal reason for them to continue to hold our dns hostage, yet they continue to do so.

This place makes Enron look like a legitimate corporation!

Network Solutions ia an unholy den of spammers. NS client aweber.com claims to be sending ads to 40, 000, 000+ email boxes each month with no worry about receiving a spam complaint. The statement is presumably based upon malafide aweber-NS relationship. NS has no abuse report information on homepage and refuses to accept spam complaints against its domains hosted elsewhere. I solicit a worldwide bycott of Network Solutions.

I started with Network Solutions almost ten years ago. I have a very simple site so the service was not an issue but when I had questions the support was not very helpful. This year I switched my hosting to hostgator, better serve and saved a lot of money. I transferred my domain name to hostgator so I thought renewal would be through them, so I ignored email from Network Solutions. Now my domain name has expired and I have to renew through Network Solutions. So they charged a $25 reinstatement charge, yeah it's a lot of work for them to reinstate and collect my money. The worst part is they charge $38 for One Year! They are way overpriced. Now that I've renewed I will be certain that my domain is with hostgator and I will be able to renew with them for less than half of what Network Solutions charged. Stay away from Network Solutions unless you wanted to be frustrated, poorly serviced and overcharged.

We had a couple of domain names registered with Network Solutions that was up for renewal. While we were in the renewal process we were suddenly informed by Network Solutions that the domain names had been reserved by someone else on the date it expired. This date was after we had requested a renewal. Network Solutions tells us that the only thing we can do is to contact the company that reserved the domains, New Media Investments inc, and try to get it from them. They were kind enough to provide us with the contact details. If it was not bad enough that Network Solutions let the domains go to someone else after we had requested renewal, here it the real twist to this sad story. Guess who owns New Media Investments inc - none else than Network Solutions! This should not be legal!

This company is the worst company i have ever dealt with. When they transitioned from Monster Commerce to Network Solutions it all changed. They changed platforms for the site hosting and it was a total nightmare. I had to endure this twice and paid for it twice only to find out they do not have the same or better functionality they had when it was v4 and Monster Commerce. They do not have partial search functionality with the new v7 version and they have told me for 2 years now that they were going to offer it. They have strung me along only to speak with Jeff Visgaitis on 4/14/2017 and be told they may never have that functionality. So they have changed to a new platform without the ability to search for an item with partial part #'s, which is key to most businesses. This is just the tip of iceburg of the problems i have had with them. I have had email service down for a week at a time. Site certificate with no csr generated even tho i had renewed it. But the most frustrating is the site latency problems. My site does not load properly most of the time. I have been trying to get this issue addressed and fixed ever since they changed me back to V4. It takes sometimes up to a minute to load. I have had many outside sources report about this issue. I have had to pay for and implement a monitoring service. Sometimes my site won't even ping. I have reported this over and over only to be told that it was not happening on their end. In other words, screw you we are not fixing the server or site issues and you may be better off with another hosting company. I asked for this to be put in writing and Jeff said he would not do that. I asked why was he afraid to put it in writing and no answer. I have nothing else to do but seek legal council. Jeff indicated i could do so as if they weren't afraid to take on a small company. I guess when you get so big you can treat anyone you want the way you want. If anyone else wants to join me with a campaign and legal council against this company please contact me. [protected].

I am really upset with Network Solutions' technical support. Yes they are available 24/7 but the technical staff is incompetent. Once it's been determined they can't resolve your issue, they "escalate your case" to their real technical support engineers which can take 24 to 48 hours to get an email from them. (No direct communication with the engineers.) I had to call several times to get my issue resolve after the 48 hours had passed.

The fact that a company is okay with getting to your issue 24-48 hours after your website is down is not right. The internet is an immediate tool and a company should have the right people to resolve the issue immediately.

I feel stuck with Network Solutions because they make it hard to take your business somewhere else. I heard it can take 4 months. I don't have experience with that YET, but I do have experience with their technical support. A lot of it!

My advice is to start with another company.

I am taking my business somewhere else. I am now looking for another hosting company after over a decade of being with Network Solutions.

I have a website hosted through Network Solutions. They advertise that they have 24 x 7 support. Today I tried to get into my store to update product information, only to reach a message that said I do not have access to my own products. This is new since mid-week. I contacted support only to be told that the name of the primary contact on my storefront is now a person who is an employee of Network Solutions, and I need to have this person change my access level - to my own storefront! And, to make matters worse, this person will not be available until Monday! So, for an entire weekend I am locked out of product updates! This is completely unacceptable.

We did three service orders for Mr. Dennis Oleary back in July 2009 in Florida. The total owed to us is $737.15. All three of the services were for Army Recruiting Stations. After jobs were completed he started delaying payment saying that the Army had not payed him and eventually stopped taking phone calls and the last email he responded, he stated that Fantastic Networks was going to close. All the phone numbers I had for him do not work and a 1.5 years later we have not received payment...PLEASE SPREAD THE WORD SO NOBODY ELSE GETS SCREWED LIKE US..