NetSpend
reviews and complaints

I have read through the letters of complaint posted on this site. Iwas quite surprised too see so many problems.
I have been with Netspend since June of 2010 and have never had a problem that was not addressed in a timely manner. However I also keep a keen I on my account with the text notification feature and frequent use of the on-line service.
I am wondering how much these customers may have played a part in creating their own problems. Of course Netspend should try to help in any way possible if able, but should not be expected to perform banking services any different than any other similar institution.
Well, I am very happy with Netspend and have no interest in changing companies.
Thank you Netspend for 7 years of loyal service to me, I expect we will have many more together,

Sincerely
Wendy Wilson
[protected]@frontier.com

Reference # [protected]

I contacted your office on 1-13-17 due to three transactions on my card that were not made by me. I was given the above reference # to include on this form. The transactions are as followed:
Posting date 1-11-17, Rakuten.com for $119.76
Posting date 1-11-17, Walgreens Valparaiso US for $135.92
Posting date 1-11-17, Walgreens Valparaiso US for $144.07

These transactions I dispute due to they were not made by me. I filed a police report and that police report number is [protected] reported to Manistee Police Department, Manistee MI 49660, phone number [protected] and the officer I spoke with was Officer Vansickle.

When I talked with your company this card was frozen and a new card was issued but I would appreciate if the total amount of these transactions would go on my new card. Im not sure why my funds have been frozen since these transactions never went through but I need this money.
TY

I returned an item that I didn't want. I chose the refund to go into my NetSpend card instead of cash. Refund came next day account was locked immediately. Said it was suspicious lol. Suspicious for putting money into your own card lol. Had to take a picture of the receipt and said it would take 6 hours. Well it's been 2 days still waiting and I need the money all my money is on the card. NetSpend you think that s### is cool. No phone call no nothing just f###ing locked you out for no reason. How am I supposed to get gas money or food now stand on the highway with sign saying NetSpend locked my account which had all my money on it please spare a few change. F### NetSpend

I am very very annoyed and am not happy nor am I pleased with your customer services today or at other times as well. I feel you have hired too many inept reps. I have now had this same (Lady) and I use this word loosely! This is the 2nd time I have had her and she has tried to lock my card thou I told her 5 not to there was no fraud the card is not lost nor is there any issue with my account! I specifically told her that the company lyft had over charged me acct. I had not authorized the $15 dollar charges... Period I will call the company to resolve the issue but do not lock or suspend my card! She did it anyway thou I never asked her to do so just to cancel this transaction that is pending.. Period ! This is inexcusable to do what the customer didn't ask to have done! Then to cause me with great stress because have no way to withdraw money I needed for my week to pay bus fare to get to work, because of the ineptness of this rep! Then I was left on hold 2x by 15 min as well as a supervisor who didn't care about that the rep had cause a situation that didn"t need to have happened!
As I write this I had to call back and the system didn't recognize me with my s. S. Number so I was locked out of verifying if the rep did anything on my request. Welll she did nothing as I had requested! The charges still show pending!
I then had to call back because the 2 lady reps didn't want to resolve the issues still ! I just read some write ups about your customer care and see that nothing has changed since this was written on netspend complaint board! Imagine that huh? I know have been spending 3 hrs with the stupid rep centers you have running as no one wants to fully take responsibility for the inept work that is done leaving people on hold for ever is stupid and again in excusable ! Your supervisor named ann # 76926 if that's really her rep # and name she hung up on me when asked to be transferred for escalation ! So I had to call back, then your rep gadd # 342012 put me on hold for again a supervisor 20 min now and still no one has tried to resolve my issue. I had to call back and wait again for 20 min before a supervisor as well named ina # 3241610 supposedly and she refused to deal with my issue of the $15 dollars as well when it is a pending charge and I again stated to her 10x that this is not the amount I agreed to be charged on the trip ad I will call lyft to resolve the issue that they seem to have with taking out $15 that was stopped as a payment in dec. As well by a regular rep who seemed he is responsible enough to do as he as a rep is to do which is help resolve an issue that customer has. Not tell customer that they won't do it !
There are 3 main cores a csr is to do with customers 1) own the call ! 2) be concerned and listen and help customer to fix issue! 3) resolve take ownership of the issue and resolve to customer satisfaction. Not make excuses ! This was done for a 3 hrs with the reps as well as supervisors I shouldn't have to spend 3 hours with and still have no resolve!
So now I have no money to use for some payments that are due this week because of inept reps and company that seems to ignore their customers needs ! Avoid them if you can !

Dear sir/madam:
My name is tony bobet from new york city, my address is 1710 seward avenue, bronx, new york, 10473, apt#5g. I am file complaint to netspend.com. Located at p. O. Box 2136, austin, texas, 2136. My problem I am having is the they took of $49.00 on my account. They called reveres charge. I want to return my money of $49.00, plus, $1, 000.00 for damage.

I have been a netspend customer for over 8 years. I received card. Payed 20 dollars for the Premier card. They blocked my premier card without permission. I called to dispute an unauthorized withdrawal from the card I use often. The women blocked that one. Failed to let me know she blocked my premier card that I keep for emergencies and paid 20 dollars for. So I couldn't do Christmas or buy my baby his medicine. My phone was cut off. Because I couldn't pay without my card. I can't withdrawal any money from my account. I will be closing my account. Customer service are clueless. They Don't know what they're doing. I was on hold for 20 minutes then they hung up on me. Horrible!

12/15/2016 I received a charge on my account that I didn't arthorized so I contacted ace elite card to find out what was going on. Spoke to a gentle men about the situation. who informed me he will take care of the matters. I requested a dispute of the charges that were on my account. i lost my card some were so I ask him to suspend the card also card ending in 6486. he informed me of charges that I didn't do so he was suppose to cancel the card and send me a new card also refund my money to my account as we speak and still dispute the charges. he informed me he requested new card but it takes 7 to 10 days but I can expedite it in 3 days for $20.00 I informed him I don't have $20.00 he said they would take it from the card once he put the $81.00 back and Ii should receive card in 3 days...I should hear something on dispute in 7 to 10 days...I never recieved card so I called again to speak to another rep. to tell me that she sorrow the first rep. didn't do it right so he getting in trouble for his mistake. So she gonna do everything the correct way and send me out a card in 3 days but said a card was ordered but not order properly and she will order right for me .Still never received card to speak to a supervisor name Racheal rep #jpt57888 that said she will help me and nothing was never done by either person. when Racheal looked to find nothing done right from both agents in which she as supervisor couldn't give me there rep. id # of both agents who helped me. They need not to be on the floor helping people if they don't know what they doing. now I have no card on time for the holidays for my family an bills also they took money from my account that I need to take care of my bills. but they took $81.98 and I need it to pay my bills and provide for my family. I don't know what kind of bank this is or is this even a real bank with people with don't no what there doing. Im requesting my money back in my account also the 2 fee of $15.00 times 2 be placed back in my account cause i didnt athorize it.

Do not deal with NetSpend, everything about them is terrible, these people are extremely rude and they don't know what they are doing. I needed some information so I called NetSpend support. I spoke with four different reps and all gave me different information. When I told that previous rep said something different they said that was not possible. They are highly unprofessional! Last time I called they put me on hold and after 20 minutes of waiting they disconnected and when I called again they simply did not pick up. I'm absolutely disgusted with NetSpend!

I am writing you in reference to card# [protected], ref#[protected], claim# 3022336 for the amount of $90.00. Also claim# 3012742 for the amount of $89.00 for a unauthorized order. These 2 orders was deducted off of my card with out my permission. I am on a fixed income and these two orders has caused issues financially. I have called netspend several times on this matter, it seems that I continue to get the run around concerning this matter. This is my second complaint. Please look into this matter.

0n 10/30 thru 11/2/2016 2 charges was deducted from my card without my permission or knowledge, the ref# [protected], claim#3022336 for the total of $90.00. Also claim#3012742 for the amount of $89 was also missing from my account. My card#[protected]. Being that these deductions was not on my behalf i am requesting a refund of these 2 transaction that i did not authorize. I do not have any use for these 2 items and i can not see any reason to order them. Also i am living on a fixed incom, i would never use all my money to make such a purchase such as this. To whoo it may concern please look into this matter.

I purchased a visa / debit card deposited my money they when I tried to activate the card it had a block. Mind you I have several others cards with my name but the cashier said they were blocked so I purchased another card. The cashier faxed over my id, which has my address, check stub, and social security.. Like what else do they need ! Then after emailing verification waiting 2-3 days I asked for refund 10/14/16, told it would be processed and will be sent by ups.. I called a week ago to check the status an he stated it was mailed and I should receive it by 10/31/16, so told I called and they stated the mailed to 84th instead of 48th.. How I don't know when my address is on my id then I was told I would have to wait another 7-10 business days plus 48 hrs for stop payment.. I'm so upset because I have been more than patient !

They lost my total direct deposit and doesn't give answers on how and why they haven't taken care of this. I used the account numbers given which I feel goes to one of their personal accounts and they need to be held accountable since they will not give me the funds that was transferred. Chase bank has never done anything like this but netspend does, and most likely on a regular basis. There was a direct deposit on 10/03/2016 to the account number and routing number provided by netspend to me for direct deposits, i'm retiered and will have to basically starve until next month, these con men don't care for no one and I wonder how can they advertise these promises when they don't plan on keeping them.

On july 23, 2016, I filed a dispute with netspend against time warner cable for a service I did not receive. On august 9th, I followed up with netspend to find out what was the result of the charge back and was told, “provisional credit not issued. No additional information is available until the claim is finalized... ” in the meantime, I filed a complaint against time warner cable with the better business bureau, due to them repeatedly telling me that they had opened a ticket and issued a refund, but I never received it. This went on until september 14th, when I received a response to my complaint that said I was not due a refund because I charged back on my credit card. The charge back was dated august 19th, but as of today netspend still has not applied the credit or responded to a follow up email that I sent them on september 14th with the invoice I received.

My desired outcome is to get my $75.49 back.

Hi my name is david jackson and I was writing to know I made a claim cause my card was stolen on the august 25th 2016 and that  bill money other personal stuff I was talking to the lady she said i  probably get some of it why its still under investigation I really hope so I really need it it was 600 + 710 =1310.00

My 13 year old received an offer from netspend in the mail, complete with card and account number. I immediately contacted netspend to gather information on how they came upon my child's information. I contacted the customer service line, which no one answered. I then contacted the decline offer/opt out line. At no time did I speak to a human, nor was I given the option to. I think it is unethical and disturbing that netspend would send a card to a child. Per their recording, a person must be 18 years old to activate the card. It seems like a person should also have to be 18 years old to request information about the same, and should not be so easily accessed "through partner sites. "

I've had my netspend account for well over 2 years now. My direct deposit from work goes into this account as well as my tax refund deposit. I recently decided to try their refer a friend program and I referred my fiance. He lost his job back in june so every little bit counts in our household. We followed all of the directions that were required in the process but we never received the referral fee. That wasn't even my main problem though. My main problem is the extreme lack of customer service I received. They told lie after lie even when I gave them the proof of everything! Whenever I asked to speak with a manager or supervisor they would say their manager/supervisor wasn't available or say "ok" and put me on hold forever! Then there were those who would lie and say "the money will be in your account in an hour or less" which never happened. There was even a guy who said "the reason why the referral fee wasn't given is because he had (Keyword) an account with us that was opened in 2012" sayint the account was not inactive, lie! He even went on to say a fake email account that my fiance never had, and it sounded ridiculous. I read policies whenever I sign up for anything and even if he had a netspend account before he had not had one within the past 180 days per netspend refer a friend policy, "no rewards credited to either party if referred individual had a netspend card that was used for a value load, purchase, cash withdrawal, or incurred a balance inquiry fee at any time during the 180 calendar days before the day the $40.00 load requirement is fully met. " however, he had never had a netspend account prior to this and if he did, why would it allow him to go through all the steps in the referral process? That's something that would be a flaw on netspend's end, not mine nor his. No one wanted to credit our accounts, they told us that an escalation takes up to 2 busniess days for a response. Some conversations, when they got tired of me or him, they would ask us for the referral code and say "we reset your referral code, you will get the money in 2 business days" another lie! We were told so many different things that it blew my mind! We would talk to one customer service rep and tell them how we were unhappy with the previous rep and they would turn around and do the exact same thing! For a customer who's been with the company for over 2 years, where's the loyalty? Where's the respect? And you expect me to refer individuals to your business when I can't even get respect as an existing customer? That to me is beyond disappointment.. I'm frustrated! I was at work calling netspend for about 4 hours straight, being put on hold, arguing, fussing with individuals that should have assisted me as best as they could! I was about to give up until I saw the metabank logo on the bottom of their website. I clicked it and called their customer service number. The woman told me to call netspend so I told her that no one was helping me and she asked me what was wrong. At this point I didn't want to fuss or argue, I was worn out and I explained everything to her. She reached out to a manager and told them what I told her. About a half hour later, I got an unknown phone call (I'm guessing because they don't want anyone to contact them) and the issue was finally resolved. I should not have to go through that. I am very upset, my fiance was even more upset for me. This took 4 hours out of my office time at work to try to get resolved, this means I have to work late... Thanks a lot netspend.. And believe me, I will share this until you put forth some type of new customer service regulations!

On 03/31/2016 I was robbed I notified netspend and got claim # 2680937 I was advised I will receive a replacement card within 7-10 business days (Never received it) I called back to netspend to check the status of mty replacemnet card I was told 7-14 business days the 14th business day came still no card. I contacted netspend again and told them I still hadnt received my replacement card the representative argued that I will receive my replacement after I told him repeatedly that my mailman had then already ran and I do not have a card. Agent told me to wait the next day still no card. Hours later I get a msg saying their is something may be going wrong with your card. I called netspend back again talked to a agent and was told dont worry everything is fine this was on 04/14/2016 on 04/15/2016 I went to walmart and tried using my card and was advised that my card was reported lost/stolen and is blocked. I contact netspend and asked what was going on because I still hadnt received my replacement card and now have a block on my card I was then advised that netspend closed all my accounts associated with them due to them approving my dispute (Which I had a police report) and that I can no longer be a netspend member due to them having to refund me my money and was told I wasnt getting a replacement card and that netspend will send me a check in the mail and it will take 3-5 business days. So I ask for a supervisor the agent tell me their is no supervisors available (So unprofessional) and that I would just hjave to wait on my check. 04/18/2016 I called netspend again and spoke with a agent and was told o it will take 5-10business days for you to receive your check, 04/19/2016 I talked to another agent he advised me "o your check was just sent out today you can receive it within 3-5 business days, 04/20/2016 I talked to another agent, agent told me that their was no way they could when my check was mailed out and that I would have to wait 10 business days, so I hang up with that agent and spoke with another and was advised that my check was sent out 04/18/2016 and should be to me within 10business days so today 04/22/2016 I speak with a gaent she tel;l me my check was sent out 04/20/2016 and that it will receive my check 04/23/2016 I diont know what netspend got going on but I hate their service and that just sad they put ppl tghrough hell if they end up having to credit your account and none of the agents knows the correct information to give to the customer they want yopu to remember the year, yo social or card number, last deposit amount just to assist you I hate netspend only thing was good I got paid on wednesdays instead of friday

Agree I think that if you have no personal experience with the card company then you should shut up.. I for one had very good credit never needed a prepaid anything until some low life stole my identity in illinois and I lived in iowa so I have been left to clean up the mess I have been a netspend customer for over 8 years and two months ago the company allowed a merchant to charge, me 1, 868 for charges that I never authorized in addition to that netspend never set up my text message alerts, or emails alerts after calling them over 22 times in the last 37 days a week before they should have my money refunded they closed my account and no one knows why I am not in a position to take that kind of a loss I have 3 children to support and I work hard to keep our heads above water I want my money back and I will not stop until I get it.. I never received any notice about my account being closed at all.. This is an attempt to play shady games and not fix the problem on there end and I am the wrong person to that to my children and I have been homless and I was abused for 4 years of my life and getting my life back on track is the one thing I must do and netspend is slowing me down I will stop at nothing until my funds are returned the rich and powerful have enough they wont keep my money and write me off and I dont care about the opinions of you other people who have no clue what it is like so shut up.. I have been trying to reach mr. Chuck harris president of netspend no surprise that no one cares to respond... I will be moving fwd in my fight to get my money back...