[Resolved] Netspend Prepaid Visa Credit Card / nothing but embarrassment and severe inconvenience!
I parched a prepaid visa card when I only had it for only 2-3 days and only used it 2-3 times when I discovered that had a freeze on it. Upon calling the company about this they told me that I had to freeze my drivers license and social security card then the lift would be taken off with in 24-48 hours after about 48 hours I tried my card only to discovered that the freeze was still there. I called back and they tell me that they now need proof of my address. So I fax them proof of my address not once not twice but about 8 times they kept telling me that they never received it. When they did received it they tell me that the print out of my address from the library is not good enough. So I faxed then s copy of my phone bill not once not twice but at least 5 times. After going though this for 2 1/2 weeks they finally told me that they received me fax on thursday oct 19.2006 and thaw freeze would be lifted by tomorrow [friday] on friday morning I called and I was informed that the freeze was off. Upon trying my card I discovered that the lift was still on. This company has caused me nothing but embarrassment and severe inconvenience when I had asked then on one of many many phone call I had asked then to either fix third or refund my money back they refused to do either one.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
NetSpend Corporation Customer Care's Response, Feb 19, 2013
We understand your concern regarding faxing over your documentation. Like other financial companies, we are required by our bank, as well as MasterCard and Visa associations, to be compliant with AML (Anti-Money Laundering) and BSA (Bank Secrecy Act) laws. Both laws require that all financial institutions verify the identity of each account holder.
If you have any questions, please feel free to contact us at email@example.com
1968's Response, Feb 01, 2017
text 22622 balance 072621319 ssa 596.00 posted netspend elite corp tranfer 4039954551979037
1968's Response, Feb 01, 2017
socail secuity adriminartion deposit account 70001640891441 routing number 073972181 meta bank ssa 596.00 posted po box autin texes united state 237 westb 48 streeet 5 floor ny 10036 passca confirm direct deposit account need posted meta bank 072621319 866 387-7363 text 22622 ace elite there women send federal check back sender wait card stolen then send federal funds back upon cleint calling payments
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