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[Resolved] Netspend Prepaid Visa Credit Card / nothing but embarrassment and severe inconvenience!

1 United States Review updated:

I parched a prepaid visa card when I only had it for only 2-3 days and only used it 2-3 times when I discovered that had a freeze on it. Upon calling the company about this they told me that I had to freeze my drivers license and social security card then the lift would be taken off with in 24-48 hours after about 48 hours I tried my card only to discovered that the freeze was still there. I called back and they tell me that they now need proof of my address. So I fax them proof of my address not once not twice but about 8 times they kept telling me that they never received it. When they did received it they tell me that the print out of my address from the library is not good enough. So I faxed then s copy of my phone bill not once not twice but at least 5 times. After going though this for 2 1/2 weeks they finally told me that they received me fax on thursday oct 19.2006 and thaw freeze would be lifted by tomorrow [friday] on friday morning I called and I was informed that the freeze was off. Upon trying my card I discovered that the lift was still on. This company has caused me nothing but embarrassment and severe inconvenience when I had asked then on one of many many phone call I had asked then to either fix third or refund my money back they refused to do either one.

Thank you,
Pamela

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • NetSpend Corporation Customer Care's Response, Feb 19, 2013

    We understand your concern regarding faxing over your documentation. Like other financial companies, we are required by our bank, as well as MasterCard and Visa associations, to be compliant with AML (Anti-Money Laundering) and BSA (Bank Secrecy Act) laws. Both laws require that all financial institutions verify the identity of each account holder.

    If you have any questions, please feel free to contact us at feedback@netspend.com

    Thank you,

    NetSpend

  • 1968's Response, Feb 01, 2017

    text 22622 balance 072621319 ssa 596.00 posted netspend elite corp tranfer 4039954551979037

  • 1968's Response, Feb 01, 2017

    socail secuity adriminartion deposit account 70001640891441 routing number 073972181 meta bank ssa 596.00 posted po box autin texes united state 237 westb 48 streeet 5 floor ny 10036 passca confirm direct deposit account need posted meta bank 072621319 866 387-7363 text 22622 ace elite there women send federal check back sender wait card stolen then send federal funds back upon cleint calling payments

Pa
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Comments

  • Pa
      17th of Nov, 2006
    0 Votes

    I would like to file a complaint against NetSpend Prepaid Visa Credit Card I parched one on line and I have been having trouble with it I had it for 3 days and only used it 2-3 times when someone at the company put a freeze on it and now they refuse to remove it even though I have fax all the documents time and time again . this has causes me not only tremendous embracement but also a great deal of inconvences. Over Over Over Over Over the last 2 1/2 weeks I have made numerous calls to them , the last call I made was on Friday oct,20.2006 at apex 11:00 am and I was told that the freeze was off as of Saturday night it has not been lifted.

    I still have money on it [not munch never the less it's still that] and they refuse to send it back.

    I have asked then time after time to either to fix my account or refund me my money and they refused to do either one .

    Thank you

  • Ba
      4th of Dec, 2006
    0 Votes

    Debit card complaints can be sent to the Office of the Comptroller of the Currency's (OCC) Customer Assistance Group ( http://www.occ.treas.gov/customer.htm#Filing%20a%20Formal%20Complaint ). They regulate national banks and operating subsidiaries of national banks, which I think is what Netspend is. When I complained to the OCC about Netspend, the OCC opened a case and sent me a letter with the case number and at the top of the letter they referred to "Inter National Bank" and put "Netspend VISA" in parentheses.

    My experience is that the OCC will contact Netspend and Netspend will try a little harder to help. Unfortunately, the OCC may not inform you of their decision as they promise in their letter if they think Netspend settled the case with you. I believe that's why the OCC never informed me of their decision, so I requested all correspondence between the OCC and Netspend regarding my complaint under the Freedom of Information Act, and I asked what the outcome was. The due date for the documents is five days from now.

    The reason I'm suspicious of the OCC is based on more than them not getting back to me. See the following webpages.

    http://www.nader.org/interest/091004.html
    http://www.pbs.org/wgbh/pages/frontline/shows/credit/
    http://www.aota.net/forums/showthread.php?t=21692

  • Ba
      4th of Dec, 2006
    0 Votes

    P.S. On the PBS page that I linked to in my last post, search for the episode named Secret History of the Credit Card.

  • Bo
      26th of Mar, 2007
    0 Votes

    When I added my son onto my account. I went to starbucks to purchase a beverage for $2.90. The charge was declined "twice". Embarrassed I paid cash for it. I called netspend on 3/26/07 to ask why. Apparently when you add someone onto your account it "FREEZES" the entire account so you do not have access to the funds. They do not inform you of this when you are online adding a person. I believe they do this to "hold" funds and collect interest. I was in banking and it is a common practice for banks to deposit their funds into other banks in order to collect interest or to hold funds to inflate their financial status. The fees they collect are more than substantial to cover the expenses of administering the account. I was satisfied with this company until they froze "MY MONEY".

  • Ch
      27th of Mar, 2007
    0 Votes

    I don't know why they let you send money from paypal to your netspend account but yet they won't let me transfer money to paypal it's just crazy. By the way other then that I've had a pretty good experience with the card SO FAR! CROSSES FINGERS :0

  • Br
      28th of Mar, 2008
    0 Votes

    net spend wote work for u i had over $2, 000.00 in paypal and put the money on net spend and now paypal is $1526, xxx.00 and net spend wote find out why the deposit was incorrect net spend sucks but i had no pro.s when i add cash so i dont use paypal anymore i took my money out of paypal and just keep the cash and ebay sucks too i use ubid.com

  • 30
      14th of Oct, 2008
    0 Votes

    I have used Netspend for a long time, I have my direct deposit from work and my son's social security check incoming to that account. I have never experienced any problems.

  • An
      29th of Oct, 2008
    0 Votes

    I just got a hundred dollar, non-reloadable, card to use online. That didn't work. So now I google the bank and company and am reading all these negative things. I sure hope I didn't just kiss a hundred bucks good bye. I'm a regular customer where I bought it. If I get screwed I'll be printing ALL the complaints I can find online and showing the store manager. I find it quite odd and worrysome that I am unable to get their web page to come up. Very "fishy". Andy

    P.S. I'd be interested to know if the "customer service" phone number gets me a third party, middle eastern sounding representative.

  • Ly
      28th of Nov, 2008
    0 Votes

    I am having problems too and have had 2 cards sent, not able to use the card at a lot of places, when I call for a balance or to log on I cannot get the info. because it says my card # ...is not an actual cars, yet I have been able to use it other times. I've been trying online ordets for xmas and they are denying the card...nothing but HASSELS

  • Ly
      28th of Nov, 2008
    0 Votes

    ps I am having the same problems with the NETSPEND MASTERCARD also- beware! Also, I should have stated above that when I call for asst. I am charged everytime 50 cents over and over. I asked these fees to be waived and I was told yes- no it has not been waived. The staff always says they have fixed the problems and I go to use it again - same ###- different day, to be blunt! I had a Western Union Mastercard. I bought the Netspend Mastercard and Visa because I was having these issues with that card- Same issues with these.

  • Si
      3rd of Dec, 2008
    0 Votes

    I have had a netspend reloadable for 2 months now. I have not had any problems with this card until recently.
    I was double charged by a proccessor and asked for this to be fixed. They took the charge out then put same amount as pending.. I was told that I would have to wait 30 days to get my money back.. so goodbye netspend and hello capital one prepaid.

  • Om
      25th of May, 2009
    0 Votes

    netspend is a rip off.

  • Om
      25th of May, 2009
    0 Votes

    netspend ripped me off. i used it at a atm machine. the machine was out of money. i did not know that...i got and error message to try again...so i tried again 3 more times...i got no money out of the atm... but i got hit with a $2.50 fee 3 times ...when i called net spend they said they charge $2.50 for each time i get money. i told them i got no money 3 times...the man on the phone said "i see on the computer you got no money out of the atm...but you are still charged the 2.50 fee each time you use it regardless if you get money out or not. they would not let me talk to a supervisor either...they said it is in your agreement that you pay us everythime you stick the card in the machine wether or not the transaction is completed or not. i am pissed

  • Mi
      23rd of Jun, 2009
    0 Votes

    I have netspend visa and I had no problem with it except when I try to get cash from my acct! When ask if it was a cking acct or saveing acct? I was hit the button (SAVING) because I dont have a cking acct at all! It came back with a message saying funds wert availble? Well I new I had over $1000 ths in my acct! Got custmer service on the line! found out when you were ask if it was a saveing or cking acct? Y need to hit the button ( CKING ACCT ) !!! The machine spit out my money!!! I love my netspend (VISA) I use for on line to buy whatever & gas staion when ask for pass word you enter the zip code! the same zip code you use when you fill your apply for your visa! Like I said I wouldnt go any where without my (NETSPEND) Mike

  • Xo
      27th of Jun, 2009
    0 Votes

    Wow

    Debit = Checking.

    For real, I don't even see how you got confused on that one. Even if you had the netspend savings account, you can't access it on an atm.

    Glad you like your card and you aren't complaining about stuff that really isn't netspends fault.

    But yeah, debit always equals checking, lol, rock on mike . . . :)

  • Da
      27th of Jun, 2009
    0 Votes

    I work for a company that sells Netspend prepaid debit cards. If Netspend is freezing your account, it is because when they screened your account to make sure the information on the account matches your social security number, something didn't match. When you add a second user on the card, you must supply Netspend with the social security number and other information for that second user. Netspend is government regulated, and they have had A LOT of money laundering in the past, so YES, they will freeze your account if something doesn't match up.

    As far as being charged 50 cents each time you are calling customer service...you must listen to the prompts! The reason you are being charged is because you are choosing the balance inquiry option. If you want to get directly to a customer service rep, Press 0 as soon as the menu starts. The automated system will still have you enter your card number and pin number, but you will get a human. If you do not understand them, or they do not speak clear English, tell them you need an English speaking person. I have had to do this on the vendor support line as well as the customer support line. It sucks, but unfortunately a lot of companies are outsourcing their customer service calls.

    I would never recommend anyone use the ATM with their Netspend card, because you get ripped off on fees from the card and the ATM. You can go to most reload locations to withdraw funds. Also, you can use the debit option to get cash back at a retailer. Another thing I never recommend is paying at the pump for gas. ALWAYS go in to pay, or you will have money being held for up to 7 days after you pay at the pump.

    I honestly think the Netspend cards are a great idea. For those of us that have ruined our credit with credit cards and overdrafts at our banks, Netspend is an excellent way to only spend what you have. I like the direct deposit option as well as the option to have a savings account on the card. By the way, the savings account pays more APY than most banks!

  • My
      29th of Jun, 2009
    0 Votes

    also if u want cash back here u can go to krogers customer service get cashback for free
    u can load card at heb superstore for free
    and anyone interested they are now paying 20.00 for referrals and ppl that have referred someone
    just call netspend and give referral code 3580219243
    some are getting it after having card 3 and 4 yrs and some arent
    the new signups have no problem they get it

  • Ch
      29th of Aug, 2009
    0 Votes

    myst1111 is a company shill. Don't believe anything he says.

    Everyone would be far better off just to STAY AWAY from Net spend!

  • Ha
      11th of Oct, 2009
    0 Votes

    I have owned my netspend card for over 2 years now. I decided to switch to netspend when my bank's overdraft fees began to eat up too much of my money. As we all know financial institutions post credits and debits in an unorthodox manner to ensure that money is taken out of your account through overdrafts and other hidden fees.
    With netspend I can use only what is on my card and I never have a negative balance on my account. for $10 a month, $2.00 for atm withdrawals, and .50 per phone balance check, I can maintain this card. Those are the ONLY fees that netspend charges you. Since owning this card I have been able to afford to pay all my bills and save money. With their 5% apr savings account I can save money at a rate of almost 5x more than the average bank offers.
    Netspend is not without its drawbacks however, their customer service is piss poor in my opinion. but i definitely feel that netspend is worth it in the end. for those who are getting hit with too many overdraft fees at your bank, try netspend for yourself and make your own informed decision, don't just base it off of the comments you see posted here.

  • Ed
      4th of Nov, 2009
    0 Votes

    Don't listen to hairstn. He is a company shill. The phony complaint at the end of the comment is only designed to make you think he is a real person.

    The fact of the matter is that Netspend is probably the worst of all the prepaid debit cards. You get charged for using it and charged for not using it. That's fair.

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