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4.5 1942 Reviews

NetSpend Complaints Summary

537 Resolved
268 Unresolved
Our verdict: With a good resolution rate, NetSpend generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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NetSpend reviews & complaints 821

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7:16 pm EST
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NetSpend prepaid card

My card was stolen and money was taken off my card .i took all the proper steps in filing a dispute.was told in 10 business days i could recieve a personail credit to business days pass then they up it to 20 business days i file a complaint managment suppost to contact me in 5 business days never did still havent heard any thing about my dispute they just send the same message over and over saying my complaint will be forward to the proper department

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8:43 pm EST
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NetSpend my prepaid card

It's december 22 I got my ssi direct deposited as I do each month then I couldn't find my card I called and they told me to get a temporary that 5hey would transfer it to the temperary card but then they locked my account with my money and won't tell me why said something about fraud... Iv been calling them all day no one helps me i'm histerical I need my money I am disabled I have temperary customer service has had me on hold over 3 hour and 3 of them have hung up on me I want my [censor]ing money god what am I supposed to do I can't get no one to help me

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2:42 am EST
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NetSpend direct deposit

Some [censor]. My Fiancé and I have had a world of trouble getting her money. Mind you, this is Christmas time and we are already behind on ever bill imaginable due to some emergency events and now, a day before payday, netspend decides to ask for "verification" at like 12 midnight instead of mentioning that in advance so we can get our money as planned. I am about to take legal action because this is some [censor]ing [censor] and we need our money or rush losing electricity in our apartment which puts us in a world of trouble. I need a VP or supervisor to contact me IMMEDIATELY

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10:41 pm EST
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NetSpend Card locked out proof of address

Ok so lets start my new job requires direct deposit so I applied for a netspend card and set my payment through them. The account is suddenly locked, bear in mind I haven't even received the card yet. So I call them and they ask me to fax my drivers license and my social as well as proof of address, since my address is on my id I ask if that would be ok and they say yes.
So I fax the id and social. I receive an email stating they couldn't see my exp date on my id (because that's relevant) and that they need a proof of address still. So I resend a clearer picture of my id as well as a copy of my state issued hunting permit which has my mailing address on it.
No email back... So my card arrives and I go to activate it and they send me to an operator. So upon cutting of a finger for them and such she tells me again that they need a proof of address. Stating that a state issued license and my drivers license are not valid forms of id, but a utility bill or my w4 are. So here is my predicament I do not currently have a utility bill in my name and have not received a w-4 form for this address yet.
I fail to see how these forms of proof are unacceptable. Even when applying for state documents all they require is a piece of mail addressed to you.
As it stands I faxed my paystub and await a response.
This whole ordeal is frustrating I have 1 and soon to be 2 paychecks deposited to the card and I cant access my money.
The customer service is friendly enough but each one will tell you something different and have you chasing your own tail.
Hopefully this gets resolved or they will lose all future business with me.

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Ashley Vanzandt
, US
May 07, 2022 6:55 pm EDT

I'm having the same problem its been a month I've sent them everything enough to steal my identity and they still are saying no even an affidavit for my minor child for me entering her into school it has to be verified that's our address I'm sick of it I have 2 babies no money a roof because I stay with my granny think god but an address does not verify a person I've even sent in my birth certificate its crazy

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5:57 am EST
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NetSpend account locked

I have had my card for a long time now and today is the first time I've ever had an issue. I received the text showing my deposit was posted and upon attempting to log in it stated my account was locked. With no warning or calls to prevent fraud anything. Now I cannot access my money and can't even contact them due to being closed. This needs to be fixed today or I will have my lawyer contact them.

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Just My Thoughts
Monticello, US
Feb 08, 2021 4:41 am EST

I've had my cards and account for years with no issues like this. Several days ago, I went to log on to transfer some money from savings to my card so I could make my loan payment. It was locked. When I called the ONLY number available to call, it asked for my card number, then said the number is not valid. I tried my Social Security Number, it is not valid. Then I ma disconnected.
I have both of my checks direct-deposited to the account. I have a savings account as well. My next deposit is coming on Friday and I can't get through to ANYBODY. I can't log in, I can't talk to anyone, I am non-existent to Netspend and they have control of every penny I have or will have, with no resolution in sight. I cannot believe with things the way they are right now, Netspend would be so careless with this widow's only income during these struggling times. My stimulus check will also go to this account, . I can't pay ANY bills, there is very little food left, and no help I can find.

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7:45 pm EST
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NetSpend mastercard

I have twice now received an unsolicited credit cards.
I did not activate it.
I already have a freeze with the 3 credit bureaus on my identity.
I was sent an email from netspend that 4 transactions were made to the account, and they wanted me to verify my ssn#.

I cannot seem to get anyone's attention at netspend...
There are no customer service reps answering phones.
The email correspondence is computer generated garbage not addressing my complaint.

I just went through a stolen identity process, and now netspend is sending me unsolicited credit cards.

I am reporting netspend to consumer protection...
I want to know how netspend got my ssn# to create an account unsolicited..

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10:40 am EST
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NetSpend credit card

I filed a complaint on November 2nd 2017 because I was incarcerated between October 12th to October 31st and when I got released I realized my house was robbed and I turned in my cards and stolen I look at my account and on the 26th of October while I was still in angelle when my card was being used on October 26th at an ATM I do not know how they got my PIN number but NetSpend and refusing to credit me that and it was my kids Social Security money that was on the Cardinals and I've lost my house and I've lost my car because of them and I also should proof that I was in jail on October 26th when my car was being debited $1, 100 cash out of an ATM in Springfield Missouri police report in Springfield Missouri I also filed with the sheriff's department in Buffalo Missouri for my house being robbed

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4:18 pm EST
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NetSpend not being able to access my funds

I had multiple transactions with my netspend card being credited because the vendor didn't have cash to pay me. So your risk management put a restriction on my card for almost a week now and it hasn't been lifted. They risk management has told me I have resolve this by going back to the vendors and have them reverse the credits. Why am I being held accountable for the vendors mistakes? Plus your customer service operators told me the block will be lifted within 48 hours. Risk management tells me I shouldn't listen to them. What good is customer service if there misinforming you. I want this issue resolved or I'm taking this to a higher level. I've been a customer for a long time and this is how you treat your customers. Shame on you.

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7:39 am EST
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NetSpend locked account

I'm so angry at the fact that you guys locked my account without ANY WARNINGS & now I can't have access to my money & i'm calling the call center and you guys keep saying call during our normal business hours which is 8:00am-10:00pm and here I am calling at 8:30 A.M in the morning and there's no customer service representatives available, this has to be the worst prepaid card service ever .

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8:55 pm EDT

NetSpend closing my account and not sending me my 1200.00

My account was locked due to fraud credits from place of employment they said .because should been cash instead on card the business requested and got funds back . Networks says that there waiting on them yet it's been a month and I can prove there lying. Then on 25th Oct they said check is in mail take 7 to 10 days never got it called back they said it's on hold again mean while they excepted my direct deposit pay roll check.and holding that now also. They say I can't talk to no one it's not there problem have now cost me my apt. And my job held a month worth paychecks.its now Nov 1 I'm 40 and had to live with relatives till this taken care of

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Elleasinl
, US
Nov 30, 2017 5:31 pm EST

I closed my account with $1575 over three weeks ago and I have no check and no luck getting through either.

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7:30 pm EDT

NetSpend prepaid card

Purchased the card at a local merchant. I had a return on a purchase put on the card by another merchant. Now Netspend has lock my card with the credit on it and will not release it and can't tell me how to get it cleared or if I will ever get it; 443 dollars that's not theirs but they will not release. They can see exactly where the money came from but refuse to unlock my card.

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1:16 am EDT
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NetSpend my account

I am furious this evening. I have been with NetSpend for maybe 4 months. It's been an easy journey thus far as I dont really pay bills with the account, I mainly deposit 2 checks at most a week and do some online/grocery shopping.

Tonight to my dismay, i went to make an online purchase to see my account was declined- impossibly so. I went to check my online funds, alarmed. I am locked out of my account it seems.

I went to "forgot password" because, I do forget my password often with the many accounts I have.. and thats when it siad
essentially my account is not accessible and it cannot be unlocked at this time.

I think its absurd that they don't have customer service 24/7. I also think it's absurd that this seems to be a normal occurance, and their responses on twitter are so "whatever".. These are peoples funds, hard earned money. I'm reading of single parents being locked out their accounts for weeks.

NOT I.

I have emailed twice, called for the hell of it, blowed up on twitter and even made one of my infamous youtube videos complaining. (laurenejordann)

I want my money and my account unlocked first thing in the morning, as their is no excuse for this. I am livid. I need to make an important purchase involving work.
Lauren

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2:28 am EDT
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NetSpend prepaid debit card

I bought a card and loaded $75 on it when I bought it. When I got home I went online to try to register it, and put in a fake name like I do with ALL prepaid debit cards. I have NEVER had to use my real name. They locked it and I sent them my ID and SS card to unlock it and they won't. I needed that $75. I will try to call them again tomorrow and hopefully get someone that will understand that I used an online alias and I want it changed to my legal name. I have NEVER seen a prepaid card ask for a real name or a SS#. I will never buy one of their cards again and I don't recommended that anyone ever buy them.

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Update by JRiver
Oct 16, 2017 6:08 pm EDT

Well, thats all nice and good, but I still won't be using this service ever again. I assumed a reloadable card might be better to have, but it turns out that one time use, nonreloadable cards are better for me. I never wanted an account, I simply wanted a card I could use just for the amount I put on it, then throw away. And if you think people actually read requirements, you don't know people very well. Its like the Terms of Service for literally anything. No one reads that. Everyone scrolls through and just clicks agree cause ain't nobody got time for that. But hey, thanks to the people who sorted the issue out for me, and made me realize just how much of a bad idea it was to buy one of these cards.

For a recap to anyone reading this, don't buy NetSpend cards. There are plenty of nonreloadable cards out there that are so much better. Hell, go buy a prepaid Walmart Visa or something. If a prepaid cards wants you to open an actual account, then thats a sure sign its a bad idea, trust me on this.

Update by JRiver
Oct 13, 2017 4:32 pm EDT

The above complaint was taken care of. I called again today and spoke to a very nice lady, who seemed far more competent, and she activated the card and changed the name on the account to my legal name. I still do not plan to use this prepaid service again, as I do not want to have to use my legal name. I should have been able to use literally any name I wanted to use, because its not a real credit card. Its a prepaid card. They are sending me a permanent card with my name on it, but I don't need one. I just needed a one time prepaid card. Next time I will just stick with the nonreloadable cards, cause this stuff is absolute BS. Don't buy NetSpend.

Update by JRiver
Oct 13, 2017 3:16 am EDT

Even if they could just make it so I can use it as a debit card offline, at least I won't totally lose $75. But if they steal $75 from me, I will be taking them to court and suing for emotional damages as this whole thing has caused me to have a complete mental breakdown and I already have emotional issues.

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12:57 pm EDT
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NetSpend online services

I have been trying for about three weeks to gain access to my online account and I have not had any luck with this AT ALL. I have talked to several Reps who have no clue how to assist me. I have sent multiple emails with one response which was basically what everyone keeps saying instead of "Lets take a different approach" smh. I am trying to correct some items that I was charged for by another company but I cant see my transaction history so I'm not sure how the heck I'm supposed to collect this information so that I am able to receive my refunds. NOT TO MENTION Netspend had the nerve to charge me a monthly fee and Im not even able to access all of my features...thats crazy! Im so pissed I dont know what else to do. I have never been through this kinda stress and frustration before especially if I have to commit to monthly payments, its only fair that I recieve the assitstance I requested over and over and over again.

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7:55 pm EDT
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NetSpend debit prepaid card

Hello, ordered and received a prepaid debit card promptly. Have been using the card for about two months it has been smooth with no real issues other than 4.95 fee to add money is beginning to get expensive. Was told 20.00 would be credit to my card after deposit. I have made serval deposits over 400.00 and no credit. So adding money is getting expensive and should have gotten $20.00 credit as promised by opening account.
Other than that everything has been fine. I like the card.

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8:13 pm EDT
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NetSpend prepaid visa

My 15 year old son, without his parents knowledge, went into a CircleK convenience store to put $200 he saved throughout the summer, on a prepaid visa card, to order BMX parts. Well, he chose a Netspend card. But when he called the number on the card to activate it, he was told to contact customer service because there's a problem. So, my son had to tell me what he had done, because naturally, at 15, he didn't know what to do. I had to call this number, and they information me that my child cannot possess a card because he's a minor. In order for the money to be released, I would have to submit my son's birthday certificate and ss card, and same documents for myself. Plus my drivers license, medical documents for proof of address, and STILL WILL NOT APPROVE ME! But they allowed the sale of the card to a minor, and allow money to be taken from minors, without proof of ID. How the he'll do they get away with this? I would have NEVER sent documents of our personal information online! It's been a month now, and I'm losing my mind at this point.

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4:55 pm EDT

NetSpend requested info

I have made several attempts to get my direct deposit statement information for business reason, I was told it would take 24/48 to be received by email, and I still have not received it. I have been with Netspend to long to go through this type of service . I can't access this info online because I have switched over to the Flars account, and you are only granted one month statement. When I tried to access the old cars information, I was told it is not correct, call in and speak with a foreigner that repeats everything you say to them. I ask to speak with a supervisor and was kept on hold forever. I'm just sick of this card at this point

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11:54 am EDT

NetSpend customer service

9/7/2017 @ 11:11a.m. and 11:16a.m.
I referred my son to netspend when enrolling in college. I just received his card today and tried to activate it and put money on it for his birthday, which is tomorrow. I put in all the information asked and when customer service answered I was talking to them and they hung up on me, twice. I have 2 open accounts with netspend and I'm seriously thinking about closing them and going somewhere else. I do understand the privacy process of other peoples accounts, however, if there was a problem with me trying to activate a card for my son, they should have had the courtesy to inform me. They didn't have a problem with me ordering him a card. I understand that this could be an isolated incident and should be reported. Thank You.

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5:51 pm EDT

NetSpend customer service and supervisor

On Aug. 31, 2017 at 3pm. I waited on the line for 1 hour 50 minutes. I have been a long standing NetSpend customer. I find this wait time extremely unacceptable. The representative offered no help and dismissed my issue completely as if she did not want to hear it. Shocked by the treatment from the representative I requested a supervisor. Apparently your customers are of little value to you since I was put off by the supervisor as well. I am attempting to deal with my complaint in a private manner by reaching out to you directly. I want to continue my business with your company although I find it very difficult when a minor incident has now escalated from lack of understanding. I believe the customer service are the ones who represent the attitude of the company as they are the direct line of communication. As a resolution, I believe employees should receive additional training to prevent this. I would also like to request a refund for the fraudulent transaction. I am not sure how I overlooked this and I think I need a new card issued to this account to prevent further damage.

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10:41 am EDT

NetSpend sweepstake card

I was offered a NetSpend master card as a $1000 sweepstake winner. the card came today and I activated it and there is no money on it. why would I go through all the hassle of winning a $1000 gift card just to not have the money on it. there was no referral code for me to enter just get the card and activate it. I did that already. so where is the prize money?

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NetSpend Customer Reviews Overview

Netspend is a highly rated financial product that provides innovative prepaid debit card solutions to its customers. The company has received numerous positive reviews from satisfied clients who appreciate its ease of use, flexibility, and security.

Customers love the convenience of being able to use Netspend anywhere Visa or Mastercard is accepted, which makes it an ideal solution for those who do not want to carry cash or incur high fees associated with traditional banking. Netspend also allows for direct deposit and mobile check deposit, making it a popular option for individuals who want to avoid trips to the bank.

With Netspend, customers can easily monitor their spending, manage their accounts, add funds, and enjoy many other features that are typically associated with traditional bank accounts. The company also offers a rewards program that lets users earn cashback on their purchases.

In terms of security, Netspend uses the latest technology to protect its customers' financial information and funds. The company provides a Zero Liability Protection policy that ensures customers are not held responsible for unauthorized purchases or transactions.

Overall, Netspend is an excellent financial product that offers a wide range of benefits to its users. With positive reviews from satisfied customers, the company has established itself as a reputable and reliable financial service provider.

NetSpend In-depth Review

Overview of NetSpend: NetSpend is a popular prepaid debit card provider that offers financial services to individuals and businesses. With a wide range of features and benefits, NetSpend aims to provide convenient and accessible banking solutions.

Services and Products Offered: NetSpend offers a variety of services and products, including prepaid debit cards, direct deposit, mobile banking, online bill pay, and money transfers. These services cater to the needs of individuals who may not have access to traditional banking options.

User Experience and Interface: NetSpend provides a user-friendly interface that is easy to navigate. The website and mobile app are designed to make managing finances simple and convenient. Users can easily access their account information, make transactions, and track their spending.

Customer Service and Support: NetSpend offers excellent customer service and support. Their knowledgeable and friendly representatives are available to assist customers with any questions or concerns. They can be reached through phone, email, or live chat, ensuring prompt and efficient assistance.

Account Features and Benefits: NetSpend accounts come with a range of features and benefits, including direct deposit, mobile check deposit, and online bill pay. Users can also set up alerts and notifications to stay updated on their account activity. Additionally, NetSpend offers a rewards program that allows users to earn cashback on qualifying purchases.

Fees and Charges: While NetSpend does have some fees associated with their services, they are transparent about these charges. Users can easily access a fee schedule on their website to understand the costs involved. It is important for users to review and understand these fees before using NetSpend's services.

Security and Privacy Measures: NetSpend prioritizes the security and privacy of their users' information. They employ industry-standard security measures to protect personal and financial data. Additionally, NetSpend offers fraud protection and zero liability for unauthorized transactions, providing users with peace of mind.

Accessibility and Mobile App: NetSpend's mobile app is available for both iOS and Android devices, allowing users to conveniently manage their accounts on the go. The app is user-friendly and offers a seamless experience, making it easy to check balances, make transfers, and view transaction history.

Reliability and Stability: NetSpend has a strong reputation for reliability and stability. With a large customer base and years of experience in the industry, users can trust that their funds will be secure and accessible at all times.

Additional Features and Integrations: NetSpend offers additional features such as budgeting tools, savings accounts, and the ability to link external bank accounts. These integrations enhance the overall banking experience and provide users with more control over their finances.

Pros and Cons: NetSpend's pros include easy account setup, convenient mobile app, and a wide range of services. However, some users may find the fees associated with certain transactions to be a drawback.

User Reviews and Ratings: User reviews and ratings for NetSpend are generally positive. Customers appreciate the ease of use, accessibility, and helpful customer service. However, some users have reported issues with transaction delays or account limitations.

Comparison with Competitors: When compared to its competitors, NetSpend stands out for its user-friendly interface, extensive features, and reliable customer support. However, some competitors may offer lower fees or additional perks that may be more appealing to certain individuals.

Conclusion and Recommendation: Overall, NetSpend is a reputable prepaid debit card provider that offers a range of services and benefits. It is recommended for individuals and businesses looking for convenient and accessible banking solutions. However, users should carefully review the fees and charges associated with NetSpend's services to ensure they align with their financial needs.

How to file a complaint about NetSpend?

Here is a guide on how to file a complaint against NetSpend on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with NetSpend in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with NetSpend. Include key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to effectively guide you through the process of filing a complaint against NetSpend on ComplaintsBoard.com.

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Phone number

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