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[Resolved] Netspend / prepaid card

1 United States

My card was stolen and money was taken off my card .i took all the proper steps in filing a dispute.was told in 10 business days i could recieve a personail credit to business days pass then they up it to 20 business days i file a complaint managment suppost to contact me in 5 business days never did still havent heard any thing about my dispute they just send the same message over and over saying my complaint will be forward to the proper department

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • NetSpend Corporation Customer Care's Response, Jan 03, 2018

    We regret to hear about the problems you have experienced with your account. When investigating dispute claims reported by our cardholders, we adhere to the processes as defined in both Regulation E and in Netspend cardholder agreements that customers receive when opening an account.

    Please email us at and we will be happy to address any concerns you may have.

    Thank you,


Dec 26, 2017

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