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4.5 1942 Reviews

NetSpend Complaints Summary

537 Resolved
268 Unresolved
Our verdict: With a good resolution rate, NetSpend generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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1:45 pm EST

NetSpend unauthorized charges

Late January while checking my NetSpend account I noticed a charge I had not made. I immediately notified customer service of the charge and to cancel the card as I had evidently lost it. They said the charge was still in pending status and would stop the charge from completing. A few days later I checked again and the charge had gone through. When I called customer service again they said I would have to file a dispute which I did. They credited my account "temp" while investigating. Today I get a notice stating the investigation will result in re debiting my account for that amount as the "merchant validated the charge" WTF? Of course the merchant did. All they know is that it was from a valid card at the time. Not too happy with NetSpend...

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4:28 pm EST
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NetSpend - re: closing of account due to fraud (and return of funds)

Good afternoon: On 02/25/16 I was alerted by netspend that my account was closed due to fraudulent activity. At the present time, I had close to $2k in the account which funds had been deposited by my employer. Netspend policy is to have a letter of indemnity sent to them requesting that the funds be returned to them with information applicable to my...

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9:40 pm EST
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NetSpend netspend returned my refund.

Hey so I got a netspend card for my irs refund. I forgot to actived the card. The irs said the refund was going to be in my card on 2-18-16. But I called on 2-20-16 they told me that the money was there on 2-12-16. And they returned my refund back to the irs 02-18-16. And it takes 7 business days for the irs to get it back and the irs will send me a check does anybody know how long will it take for me to get it in the mail... Please help

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2:52 pm EST
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NetSpend prepaid debit cards.

First off I filed my taxes with turbo tax and just decided to get a netspend card with my taxes loaded onto it. The card was suppose to be received within 7-10 business days... I never received that card and it took me over an hour and 3 reps to tell them I never received the card... One of them kept repeating that the card would "be there today" she couldn't comprehend that it didn't arrive. Then I asked if I could have a card expedited to me and she was telling me that it would cost $25 for a card to come 1-2 business days. To my surprise the card was not there after the 2nd business day. I called and a rep told me that it was coming with ups... I then asked for a tracking number and he said that he didn't have that. I then explained if he had enough information that the card was being shipped with ups then he should have a tracking number. After him telling me that I got frustrated and called my local ups and they told me they had nothing with my address in their system. So I called again immediately asking for a supervisor and the rep made me tell him the manner of my call before transferring my call... I explained and he told my my "expedited card" hasn't even been shipped because it takes 2-3 business days to process my request and then 1-2 business days to then ship it. Of course that's when I lost it. I said now I will not receive my card until next week? Because today is a friday. So I paid $30 for standard shipping. Netspend shouldn't even be in business. Their reps barely speak english and every single one say something completely different. They are an absolute joke. I am still on hold for 31 minutes to get someone on the phone and still holding! Ridiculous! Do not do nottttttttttttt deal with them at all!

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2:46 am EST
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NetSpend customer service

I wasn't able to activate my card unless I send my info . it is anything but easy to deal with the people who try to answer your call. I demanded a supervisor to everyone I spoke to and held 18 min called back demand supervisor held 13 min. I called at least 10 times And demanded a super isor because the first 3 people couldn't understand enough English it is rediculas it took almost two hours to talk to a supervisor. To be told to wait . almost 3 weeks now to get a check they mailed to wrong address. Seems they would cover 40$ and wait for their own damn sht to arrive but no. If 40$ is not enough to save your reputation its not anyone I want to do business with I DO NOT RECOMED

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12:46 pm EST
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NetSpend debit card

Why is your company holding my money hostage your company promise me on 2-3-2016 that will be no problems on using card or when i get my direct deposit ! all lies so you need to take it off today! you causing me to lose my place of residence

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5:39 pm EST
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NetSpend debit card

This started thursday 01/28/2015

I have been a faithful netspend customer since 2010. I have never had any problems with your company. My account is on hold and it has to do with a credit on books for school. The original payment method was financial aid on my student account. However, since student account financial aid has been terminated for the semester the bookstore asked me for credit card to put my credit on. I had no idea what this would cause. My balance is 1000. The refund is only 220. I need to have access to the 780 that had nothing to do with this transaction. I have done everything netspend has asked. The bookstore cannot reverse the charge. They talked to merchant services and cannot reverse it. It has already posted. I do not want to bring a lawyer into this but the fact remains that you are holding money that has nothing to do with the transaction. I need to pay bills, food and gas and cannot do this until you release the hold. I would be willing to close the account if I can get the money back. Some kind of resolution needs to be made.

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AMiv
, US
Apr 29, 2016 10:56 am EDT

This is also my current situation. I'm feeling like I'll never see my money, again. Did they ever end up giving you access to the money?

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4:32 am EST
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NetSpend fraudulent charge and transfer

Same happened to me on 1/07/2016.Net spend approved a p2p phone transfer to someone I don't know and have never had a link to their account. This apparently took place over the phone after this person had reported that my car was broken into and my wallet was stolen which never happened. She then transferred 630.00 out of my account into hers just like that. Her name is shanquetia lanquest (Doubt that's her real name) this all happened after there was a fraudulent charge to macy's.com on 12/28/2015. On both occasions I contacted netspend within 15 minutes and they said there was nothing they could do to stop it. It seems all of their security measures go against the actual customer of the account and nothing against these people who pray on the lack of security to steal our hard earned money. I have had no resolution on this matter as of today and they seem to be in no hurry to rectify this theft.

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12:29 pm EST

NetSpend netspend prepaid debit visa

I simply purchased a netspend card to be able to purchase time over a phone for my husband to reach me from jail and it's been a ridiculous headache. First it takes forever to even get information through to these foreign (so called) customer service reps that no one can understand...let alone they can't understand you speaking perfect English yet having to repeat each thing several times. They are no help. I have tried sending these scarily intrusive documents and I hit a brick wall each time. I am almost thankful they haven't gone through because I am already worried about fraud based on my experience already and seeing the rest of these similar complaints and worse. VISA needs to fire this company because its going to get them in trouble. I can't get to my money and I am pissed. What next? Should everyone screwed get together and sue or what? VISA is my next contact. Its all bull. Don't go through NETSPEND ever!

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3:59 pm EST
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NetSpend debit cards not honored

I purchased 2 cards from my local cvs as gifts and did not activate them until a year later at which time they would not activate. I called and was told that all i needed to do was get a new card issued in my name and the balance would be transferred over, no problem. When i called to activate the new card and transfer the balance i was told that they had taken the full balance away from both cards as fees as i had not activated them...This is stealing how do you charge fees for an unused card plus tell a customer that as long as they get a new card they will get the balance transferred? I am requesting they credit my new card for the amount that i purchased the original cards for, $100.00

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5:02 pm EST

NetSpend fraudulent transfer

Yesterday, I was the victim of a fraudulent transaction of 1500.00. It was a person to person transfer that was conducted by netspend customer service. I called and spoke to the fraud alert department, who had me go through filing a dispute by sending emails to their dispute department. They cancelled my cards on my account, and told me my account was "frozen" until they performed an investigation that would take at least 10 business days. I get another anytime alert today on my cell phone that another 1000 dollars has been transferred by a netspend customer service agent to the same person that I reported the day previously. I, however, cannot get them to transfer my money to any other place because of the hold on the account. So basically they are forcing me to watch as my account is slowly drained by them to someone else while not letting me touch any of it.

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Jamie Orr
, US
Aug 26, 2016 5:19 am EDT

same here. happened yesterday and have no access to any of my money

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Tina Whit e
, US
Apr 18, 2016 9:52 am EDT
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me too his NAME IS Chuck Harris i am moving forward to the news because netspend closed my account and no one knows why and never refunded my money ..

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Doria Felicia Creer
, US
Apr 06, 2016 10:17 am EDT

Same to me an I'm trying to contact the head of this company cause I want my funds back

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Brian2016
, US
Jan 15, 2016 4:20 am EST
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Same happened to me on 1/07/2016. Net spend approved a P2P phone transfer to someone I don't know and have never had a link to their account. This apparently took place over the phone after this person had reported that my car was broken into and my wallet was stolen which never happened. She then transferred 630.00 out of my account into hers just like that. Her name is Shanquetia Lanquest (doubt that's her real name) This all happened after there was a fraudulent charge to Macy's.com on 12/28/2015. On both occasions I contacted Netspend within 15 minutes and they said there was nothing they could do to stop it. It seems all of their security measures go against the actual customer of the account and nothing against these people who pray on the lack of security to steal our hard earned money. I have had no resolution on this matter as of today and they seem to be in no hurry to rectify this theft.

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5:51 pm EST

NetSpend prepaid debit cards

biggest joke legalized theft scam company ever saw on dec. 3rd used my netspend visa at a local atm of a local bank (visa should be ashamed to have there name on this scam)this is where I usally draw my funds from this card is my sole paycard for my job on this morning atm did not dispence my cash 300.00 gave me a receipt said thank you have nice day but door never open to give me my cash promptly call bank no answer so went to main bank and waited to open was informed they don't count own machine but was courious and helpful told me to contact netspend and file a dispute they should be able to offer provisional credit until all could be verified listened and followed there instructions as asked even had a three way call with netspend the bank owning the atm and my self this on the eigth dec the local bank telling them that they were sure I received no funds and were going to chargeback the transaction so I could be credited my funds and they would chargeback that same day wonderfull net spend this not acceptable said I had to wait up to 45 days for them to investigate but if and only if I wrote them or emailed them a request for provisional credit they could give that to me pending there investigation I did this 3 times fist on dec 4th 2nd and 3rd times on dec 7th and 8th well they just keep put me off say will be up date on 17th well on 17th say no provisional cause not send them request in timely manner so email them copies of emails I sent showing sent and received dates no change said no more update till jan 15 this is my money and why should they be allowed to use my money for 45 days by now they have to have control of this transaction 27 days old how can I sue this crooked axx company

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7:07 am EST

NetSpend the whole service is a scam

They blocked my account than lied said someone called and claimed they found my card on a bathroom floor, this same card was locked in a safe at my residence. When I told the person I was physically holding the card in my hand right as I was speaking with her, she told me I was lying and hung up on me. The kept over 1100 dollars for over 5 months even after I verified dozens of times my identity and literally had to call the police have the officer give his name, and badge number to a customer service rep trying to verify my identity and they still kept my money only retiring 800 dollars. Be aware

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9:34 am EST

NetSpend checking accounting account

I have been a customer with netspend for over 5 years with have had so many issues over the years. This incident I am speaking of was the final straw and I will never use netspend again. There was some disputes on the account regarding debit transaction on my account. All 8 of my netspend cards were blocked and I was no longer able to login to the website online. I called customer service to see why this was happening and they stated risk management was the department which placed the block/closed my accounts. I told them that I had a deposit that would be coming into the account and since the account was closed would this direct deposit be sent back to my employer and the supervisor stated yes. The supervisior also stated I would be receiving a call from corporate but my direct deposit would pend for 3 days on the front end of my account but it would not be posted. I never received the call from corporate. The next morning I received an alert that my account had a balance of $1000.00. How did a direct go into a closed account? I immediately called netspend and they stated the it was already pending before the account was closed therefore it was posted to the account. I asked what options I have not that my money has been posted to my account and I do not have any debit cards or ways to access my funds. The stated a check would be mailed within 10 business days. I asked if there was any way to have the check expedited since tomorrow is thanksgiving and I would like to have my money before thanksgiving. I was told that this was the only option available to me. Today is 11/25/15 and since tomorrow is a holiday they stated that I should recieve my refund check no later than 12/10/15. Netspend has the worst customer I have ever encounter. I have had several incidents with them in the past but never to this degree. I will never recommend anyone to keep more than $100.00 on this card because if the close your account you will not have access to your for for 10-20 business days.

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9:54 am EDT

NetSpend unauthorized transaction

On July 31st I called because there was a unknown charge on my account. The rep did not complete the dispute process. So I went online and completed the process myself. I still don't have my money back and I have been waiting on a call back since August 11th from a supervisor and the dispute department. I have actually been on the phone with three differebt representatives for the past 40 minutes every time I ask to speak with a supervisor I am put on hold then sent back to the automated system. If my dispute is not resolved with this phone call my next call will be to the Ohio Attorney General.

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4:45 pm EDT

NetSpend my money I put on this card

I purchased this prepaid netspend card at walmart and put money on there and I had to activate it and now netspend customer service people will not allow my card to be activated until I send them a copy of my id and my social security card. What the hell its my damn money.

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keving1
, US
Jul 18, 2015 9:35 am EDT
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The Patriot Act requires Customer Identification Programs for financial institutions. I believe the NetSpend card falls under those requirements, which is why they can require you to submit identification documents.

kenneth blackstock
kenneth blackstock
PEARL, US
Jul 17, 2015 7:01 pm EDT
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Go back to walmart an tell them .They dont suppost to do that.We bought some gift cards an activated through
phonecall

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1:54 pm EDT
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NetSpend not getting a new debit card.

Dear sir / madam:
I am sending this complaint to anyone will listen. I have an account with net=spend. I had problem with them. I still waiting for new debit card. Its been 7 - 10 business. And, next week i am getting my benefit from the government. I am disappointment of the bank service. They will get it around on may 11, 2015. That is 10 business. . I am going to the general attorney in austin, texas, and to consumer affair, and department of banks. Thank you very much.

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Update by ROBIN66
May 20, 2015 1:59 pm EDT

I AM FILING THIS COMPLAINT FOR MY BROTHER, RAUL BOBET.

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NetSpend dispute process, no follow up

I have been with beyond for years. Over 5 yrs, maybe more. I've never had to file a dispute all of this time, recently i've noticed a charge that was not mine. I processed the dispute and was advsd I would hear something in 3 days. Well that was 4-7-15, today is 4-15-15. And I haven't heard anything at all! Nothing. I just sent an email advising that I would like a follow up or I will be making the bbb aware.. So we will see where this goes. I've never experienced anything like this. Although this is the first time, this is totally unacceptable. Never have I ever had a financial institution of any sort not follow up with me in regards to any matter, none the less one of this magnitude. I'm appalled.

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5:21 pm EDT
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NetSpend theft

Netspend put a block on my prepaid mastercard mar 27th after I deposited 1000 into the account. I get text messaging saying available bal 1, 158 or 1, 153 since on sat the 28th netspend took a $5 account assessment fee out. I wish I could of had $5 on friday before running out of gas or my paycheck that was direct deposited into the account but now my rent is late. I hate netspend and if they don't take the block off my card tomorrow I will be filing a lawsuit for grand theft.

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Netspend removed the block. I wrote down the wrong reference number from netspend and that is why I had such a difficult time removing the hold. They did remove the block very fast once I gave the correct info. Other than this one experience my netspend card has been very helpful cheap and easy to use.

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5:06 pm EST
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NetSpend won't remove block on card

I recently (Last week) did my taxes through turbo tax and decided to get my tax return on a netspend card because I had done it before for the 2012 tax yr and it was on there faster than I expected plus I am going into the hospital next week to give birth and just thought it would be he easiest method for me. I received my card in the mail today and opened it to activate online, I was told there was a problem and to call them. I called and it had me set up a pin number for the card and then transferred me to a costumer service agent. She asked me my name, address, and last 4 of my social. I did and then she told me that I had a block on my card. I would have to send in a copy of my social security card, photo id, and a current utility bill with my name on it. I don't have a utility bill with my name on it because I live with my spouse and nothing is in my name.

I go on to try and explain his to the agent and she says there is nothing she can do. According to their service agreement it states under fraudulent or criminal activity... "we reserve the right to block or cancel your card account or virtual account if, as a result of our policies and processes we detect what we reasonably believe to be fraudulent, suspicious or criminal activity or any activity that is inconsistent with this agreement. We will in rue no liability to you because of the up availability of the funds that may be associated with your card account and/or virtual account. "

My question is how can you suspect criminal activity and block me from my own account when 1) there isn't any money on the card yet, 2) I answered every security question right, and 3) all I was doing was activating it. If you feel that you were sending the card to the wrong person before it's activated why would you send it at all, just to inconvenience the customer?!?! I was on hold for a supervisor for 1hr 30 mins and that was after trying to get the agent to understand what I was telling her for 20 mins. As an already existing customer I am in disbelief. I needed this to be taken care of before going into labor and instead all netspend has done is raise my blood pressure and given me the run around.

I have sent emails to 2 different people and have heard nothing back. My next step will be calling irs and stopping the refund because I feel like the company is trying to scam me somehow. I will no longer be a netspend customer and I will make sure I spread the word around on social media and blogs. This is unbelievable and the customer service is horrible.

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Hopie2710
, US
Feb 09, 2016 6:01 am EST

My account has been blocked and I just received my tax refund yesterday. There is 2500 sitting in my account that I can't touch. I pray I don't have to go through sending and faxing my whole life over to them, I have to pay my rent in 3 days and I'll get kicked out if I can't! I'm also prego and due in 4 wks and this is stressing me out SOOOO BAADDD!

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gary eubanks
, US
Feb 08, 2016 2:18 pm EST

Because I am going through the same thing with them, I strongly agree they have lost me as a card holder for them as well!

NetSpend Customer Reviews Overview

Netspend is a highly rated financial product that provides innovative prepaid debit card solutions to its customers. The company has received numerous positive reviews from satisfied clients who appreciate its ease of use, flexibility, and security.

Customers love the convenience of being able to use Netspend anywhere Visa or Mastercard is accepted, which makes it an ideal solution for those who do not want to carry cash or incur high fees associated with traditional banking. Netspend also allows for direct deposit and mobile check deposit, making it a popular option for individuals who want to avoid trips to the bank.

With Netspend, customers can easily monitor their spending, manage their accounts, add funds, and enjoy many other features that are typically associated with traditional bank accounts. The company also offers a rewards program that lets users earn cashback on their purchases.

In terms of security, Netspend uses the latest technology to protect its customers' financial information and funds. The company provides a Zero Liability Protection policy that ensures customers are not held responsible for unauthorized purchases or transactions.

Overall, Netspend is an excellent financial product that offers a wide range of benefits to its users. With positive reviews from satisfied customers, the company has established itself as a reputable and reliable financial service provider.

NetSpend In-depth Review

Overview of NetSpend: NetSpend is a popular prepaid debit card provider that offers financial services to individuals and businesses. With a wide range of features and benefits, NetSpend aims to provide convenient and accessible banking solutions.

Services and Products Offered: NetSpend offers a variety of services and products, including prepaid debit cards, direct deposit, mobile banking, online bill pay, and money transfers. These services cater to the needs of individuals who may not have access to traditional banking options.

User Experience and Interface: NetSpend provides a user-friendly interface that is easy to navigate. The website and mobile app are designed to make managing finances simple and convenient. Users can easily access their account information, make transactions, and track their spending.

Customer Service and Support: NetSpend offers excellent customer service and support. Their knowledgeable and friendly representatives are available to assist customers with any questions or concerns. They can be reached through phone, email, or live chat, ensuring prompt and efficient assistance.

Account Features and Benefits: NetSpend accounts come with a range of features and benefits, including direct deposit, mobile check deposit, and online bill pay. Users can also set up alerts and notifications to stay updated on their account activity. Additionally, NetSpend offers a rewards program that allows users to earn cashback on qualifying purchases.

Fees and Charges: While NetSpend does have some fees associated with their services, they are transparent about these charges. Users can easily access a fee schedule on their website to understand the costs involved. It is important for users to review and understand these fees before using NetSpend's services.

Security and Privacy Measures: NetSpend prioritizes the security and privacy of their users' information. They employ industry-standard security measures to protect personal and financial data. Additionally, NetSpend offers fraud protection and zero liability for unauthorized transactions, providing users with peace of mind.

Accessibility and Mobile App: NetSpend's mobile app is available for both iOS and Android devices, allowing users to conveniently manage their accounts on the go. The app is user-friendly and offers a seamless experience, making it easy to check balances, make transfers, and view transaction history.

Reliability and Stability: NetSpend has a strong reputation for reliability and stability. With a large customer base and years of experience in the industry, users can trust that their funds will be secure and accessible at all times.

Additional Features and Integrations: NetSpend offers additional features such as budgeting tools, savings accounts, and the ability to link external bank accounts. These integrations enhance the overall banking experience and provide users with more control over their finances.

Pros and Cons: NetSpend's pros include easy account setup, convenient mobile app, and a wide range of services. However, some users may find the fees associated with certain transactions to be a drawback.

User Reviews and Ratings: User reviews and ratings for NetSpend are generally positive. Customers appreciate the ease of use, accessibility, and helpful customer service. However, some users have reported issues with transaction delays or account limitations.

Comparison with Competitors: When compared to its competitors, NetSpend stands out for its user-friendly interface, extensive features, and reliable customer support. However, some competitors may offer lower fees or additional perks that may be more appealing to certain individuals.

Conclusion and Recommendation: Overall, NetSpend is a reputable prepaid debit card provider that offers a range of services and benefits. It is recommended for individuals and businesses looking for convenient and accessible banking solutions. However, users should carefully review the fees and charges associated with NetSpend's services to ensure they align with their financial needs.

How to file a complaint about NetSpend?

Here is a guide on how to file a complaint against NetSpend on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with NetSpend in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with NetSpend. Include key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

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