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NetSpend review: I have had problems with my direct deposit 5

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4:42 pm EDT
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I had just double checked my tax return information and it seem that my number is off one number..This is the account that I input for my taxes--[protected] but the last four on my account is 5294, what do I have to do because it will be deposited tomorrow and the amount that is supposed to be deposited in the account is $5666. I was looking over my taxes when I seen the mistake. Please help me out because I do not want to wait any longer in getting my direct deposit.
I had sent this before I had called in, is there anything that I can do, , I called the IRS and they was like if they finsncial institution can not help with the problem..I will have to wait 6 weeks to get my deposit. It has already taken a month before I can get my refunded. I know that this is my mistake but I really need my funds because I am almost homeless moving my kids from place to place. I can seen you a copy of my return to show you that it was one digit off. I pray to God that you can do something for me. I can send you all my information and identification. This is the only reason that I have got an netspend account. It was my only option for direct deposit since I didnt have an account with a bank..my deposit was set to be here on the 12th, when they said it was on the way i just so happened to be looking at mty tax papers when i seen i made a mistake by one digit. I sent it to rt.[protected] acct70004134655394 my account number is7000413465294. Please help me. I will send you whatever you need.

Apr 14, 2017 12:02 pm EDT
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701 Brazos Street, Austin, TX, 78701, US

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Hello,
We are sorry to hear about your experience with your deposit. Your information has been sent to our corporate response team to address this issue. Should you require any additional information, please reach out to us at social@netspend.com.

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Netspend
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The complaint has been investigated and resolved to the customer's satisfaction.

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5 comments
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Tracey Davis
, US
Sep 07, 2017 11:28 am EDT

my name is tracey davis
i been using netspend for 12 yrs...i have had a few cards issued to me over the yrs...
i travel for a living and the use of a netspend card has actually saved me many times over the yrs
but, has also at times been a nightmare...such as the current incident- of which i haver no choice but to get my attorney involved...NO CHOICE
I HAD ALL MY PAST NETSPEND CARDS CANCELLED before heading out to a numerous gig tour i planned
to avoid what has happened anyway due to the negligeince of netspaend employees
i had dierct deposit papers drawn up so it would be easier to collect my pay from currently about 20-30 live music p[roduction companies i work for...so, i called customer service-had them email my acct-routiung numbers to my email and signed and forwarded that paperwork to all these companies---well..i recieved a notification stating i had a deposit PENDING ON MY ACCT--AFTER SEVERAL HOURS AND DAYS ON THE PHONE WHERE NETSPEND did nothing for me...they refused to redirect my pay to THE ACTIVE CARD IN MY POCKET...I actually HAD A SUPERVISOR STATE THEY CANT DO NOTHING AND HE HUNG UP ON ME
SO, THIS NOW IS ABIOUT TO COST ME THOUSAnds!
cause this morning i got another notification on my email that ANOTHER PAYCHECK WAS DEPOSITED ON THAT CARD>>>ANOTHER PAYCHECK I CANT ACCESS DUE TO NETSPEND GIVING ME THE WRONG ROUTING-ACCT NUMBERS>>>NOW I CANNOT ORDER A FLIGHT TO MY NEXT GIG< OF WHICH PAYS ME $2500...my attorney is all i can do at this point-my cell is [protected]...if netspend representative wants to correct this

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Aviancehope@yahoo.com
, US
May 10, 2017 10:07 pm EDT

Delete my info now this is the real aviance hope my lawyer and investigator has contacted your company for allowing someone to create an account in my name

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Aviancehope@yahoo.com
, US
May 10, 2017 9:13 am EDT

Delete my information now! Mark this comment as resolve I have contacted a private investigator who now has the capacity to find out where this message has came from my identity now has a code on it so be ready to go to jail

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Gia Kritikos - Karnes
, US
May 10, 2017 3:05 pm EDT

Wow unbelieveable that netspend would have this displayed for public. When he seen you put your info down thinking it would be private he should of deleted comment right away. YOU need to contact netspend call them.. get them to remove t hat info, I hope you have switched your account numbers by now there is lots who would try upload your info. I would pull your money out quick. close account.

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Aviancehope@yahoo.com
, US
May 10, 2017 10:05 pm EDT

A hacker did this I didn't