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4.5 1942 Reviews

NetSpend Complaints Summary

537 Resolved
268 Unresolved
Our verdict: With a good resolution rate, NetSpend generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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NetSpend reviews & complaints 821

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8:03 pm EDT
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NetSpend ace elite card

I am beyond pissed. I got my school refund $4000+ cashed at an ace place and they presented me an option to add money to an ace elite netspend card. I put $2000.00 on it. Mid april. I was in the process of divorcing and moving. I had my purse stolen with my iphone which was logged in to the ace elite app and my emails. I reported it promptly. They were supposed to send me a replacement card. I hadn't received it. So now I called after a month and half and I was told that they sent one but it was used by whomever had been ballsy enough to take the stolen license in to the ace store and get a new card in person! I'm beyond upset because they emailed me that when I filed the dispute over this, this person got a verizon phone and other things in my name with the old license that has been stolen, and I filed this dispute 6/11, and was assured by 6/25 I would have new card in my now divorced name which I received last wednesday and activated by friday. They assured me they would fix this and give me the credit for the whole situation by today 6/25/18. I called this morning and they refused to say anything except that they're closing my account! And I cant know why or how to get my money back from them! They've put my daughters and son and I into a terrible situation of homelessness now. And now that I finally have the elite card in my newly divorced legal name, they wont let me have access to my funds?! We are stuck in a tiny car sleeping in a parking lot until they fix this and nobody will give me an amerivam english speaking person that's in authority to speak to me. I have asked and they saod we can't call the dispute department at all. I'm beyond angry! I am filing a lawsuit over this, especially terrible customer service.

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Update by Kaileigh
Jun 26, 2018 11:54 am EDT

I sent all the emails and information from y'all to me to the social@netspend.com ...still no responses.

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4:14 pm EDT
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NetSpend paypal mastercard

I bought the card 6/23/18 added 35 dollars to get emergency use for and it told me activated over the phone linked it to my Paypal acct went to use it no process called Paypal told me that the clinch was on there end and only the other dept would help in that I would have to call back and I did now that I am Stuck with a double bill due to nets end on refusing me my access to my money then the rep laughs the whole time on the phone tells me she is not going to replace access to my money unless I send in picture I'd social sect copy lease to my home if not I will only be allowed to spend my money in the store and says its cause I put in a due different name which is a total lie cause its funny how brinks netspend sent me a card with the name she said on it I never order or asked for so it seems to me deceptive trade practice is what this I still don't have my money on top of I have very many time used this company even to get my tax refund back and this is the 2nd time this company has ripped me off filed FTC already and also never got a response til this day on the law suit settlement

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Kaileigh
, US
Jun 26, 2018 1:02 pm EDT
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I think we should all get together... And file a class action suit against them. This is worse than any financial institution I have ever read about. 10 days then they close my account because I submitted all my documents and showed my divorce and name change ..but they want to close the account instead of paying me?!?!

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9:10 pm EDT
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NetSpend account locked

I opened my second account online with NetSpend on 6/8/2018. The account was opened and I received an email stating that a debit card was shipped. I never received my card and when I attempted to login I received a message that displayed my account was locked. I called to rectify the situation and was told to send documentation to confirm my Identity. I sent my ID, birth certificate, SS card, marriage certificate, and proof of address. After going back and forth sending the same information, I continuously received the same email message four different times:

Dear Cardholder,

Thank you for contacting Netspend Customer Service!

I understand that you have concern on your account.

For security reasons, we are unable to resolve your concern through email. Please speak with a Customer Service Agent for further assistance. I apologize for any inconvenience this may cause.

Thank you for choosing Netspend. Have a great day!

This is a very sad situation. I already have an active account with my personal Information in the system. I have been a loyal customer since I opened my first account. I hope to make some type of progress tomorrow :(

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Update by MoniqueMoMo
Jun 24, 2018 2:30 pm EDT

Very satisfied they were able to assist!

Update by MoniqueMoMo
Jun 24, 2018 2:27 pm EDT

I called back this morning and my account was reactivated and a new card will be expedited! Thanks to NetSpend for rectifing my issue.

Monique

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10:03 am EDT
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NetSpend dispute process

I was double charged for and 36$ order of pizza. I notified netspend and they opened a dispute. First they told me that I would get temporary credit the next business day. They it went to 7 business days. Now they are saying 2-3 months just to give me back the money I was double charged for. I've done everything they asked me to do. Sent in a written statement along with the receipt and the phone calls back and forth with the merchant. They keep giving me the run around.

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4:47 pm EDT

NetSpend netspend card

My taxes was load on my card some one spend it with online transfers n Lyft rides. I provided to them how I couldn't be in 2 places at 1 time the representative agreed but the dispute not only denie it but closed my account send me a check for the remaining balance but the check was not even valid. How do I sue them this is a tragedy it left me n my kids homeless n my kids ended up in dfacs

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8:11 pm EDT
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NetSpend money transfer fraud

I logged into my account today and noticed my paycheck total over 600.00$ IS now missing it says there was a money transfer from myself to myself? I filed a dispute with netspend but I can't wait 10 days I need provisional credit asap! Or I am going to be evicted no one seems to give a s**t! Please someone help me and speed up this process and find out where my money went to?

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12:54 pm EDT
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NetSpend im disputing a transaction that have on june 2, 2018

I tried to make a purchase and card got decline. I know i had money in my account from my last ATM receeipt. I call netspend to check my balance and fought out my card was blocked. i fought this on june 4, 2018. this is the second time my acoount got block in like a 2 months span. it was a purchase on line. I would like this tobe resolve soon i need my money. thank you

claim no.4242067
Dajon Williams

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Davidb89
, US
Jun 09, 2018 8:02 pm EDT

I made a dispute on my account some one got on my account and transferred money of a total over 600.00$ the records says money was transferred from myself to myself? I am being evicted now cause my paycheck was stolen! I need provisional credit asap! This all happened today June 8th 2018. 10 days to investigate is unacceptable! Netspend is FDIC correct? Please contact me davidberwick1989@gmail.com

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12:55 pm EDT
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NetSpend - dispute for fraudulent claims - bogus investigation

This company is horrible. I have been a loyal premium customer for years with no issues. Then my debit card was 'skimmed' which resulted in $1,400.00 of fraudulent charges. Submitted walmart statement finding breaching device, police report and they closed the case with no errors. They will not keep my money - I am speaking w an attorney tuesday-this company has done this to customers way to long!!

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5:27 pm EDT
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NetSpend net spend debit card.

I purchased a net spend debit card and loaded $200 onto it. Net spend told me that there was an "indescrepancy in my information" but couldn't tell me what it was, and that in order to validate the card for online purchases I'd have to send a copy of my social security card IN THE MAIL! What company IN THEIR RIGHT MIND would ask someone to do that?! When I asked if I could get the cash back from the card, she (Marlet) said Netspend could send me a check. What good is that to me without a checking account?! If I try to cash it, a check cashing place will take at least 10 percent! Now the best they could do was turn it into a gift card which limits me to spending the money from the card in a physical store - which I DON'T NEED! Also, Marlet switched it to a gift card before I even asked her to, making it so that I can't activate it as anything else even if I wanted to. This business is terrible. Probably because like every OTHER bad business, they outsource their customer service branch to a bunch of people who don't care a snit for the business they represent.

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7:24 am EDT
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NetSpend customer service

ok so i travel to florida to help my mom who is sick i leave my brinks netspend card with my husband becuase my income is directly deposited and bills need to be paid while down here i purchased a netspend prepaid card from dollar general on the advice of netspend to tranfer money from one account to the other quickly and easlily and it was but just as easily as it did register the new card i was locked out i have sent id, mail, school records, insurance fishing licence, medical bill light bill everything but 401k and was told 4-6 hours it has now been 24 and they are denying my proof of address how can you say my drivers licence approved social security apporved but mail not like do you you really think im stealling from myself with same address info everything im too far away from home to be dealing with this and with no money i have been a loyal brinks customer for 7 years im livid right now and customer service keeps hanging up on me instead of tranfering me to supervisor

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9:22 am EDT

NetSpend prepaid card

Netspend is a complete scam! I purchased a card and deposited my money over a year ago, and have not yet been able to activate my card or access my money. They put a hold on my card and referred me to the fraud department, and every attempt to appease the overseas idiots has been unsuccessful. They don't want to talk to you, or even listen to you, and definitely don't want to work with you to resolve any issues. Netspend has effectively stolen my money, and I don't know if i'll ever get my $500 back. The security protocols seem to be intended to prevent people from using the card, undoubtedly so they can steal all your money in "fees" over time. They are basically crooks and thieves engaged in racketeering, and my only hope is some eager attorney sees the potential opportunity of initiating a class action lawsuit against this criminal enterprise. It may be the only way I ever see a dime of the hard earned cash I turned over to these bloodsuckers. Stay away from netspend!

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11:01 am EDT
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NetSpend netspend business

May 3rd 2018,
Yesterday I received my Netspend Business card. I called to activate the card as my account had been locked. Apparently, Netspend Business and vpn services are not compatible. Because I had used vpn while logging into my Netspend account, my account was locked. It is almost a certainty that Netspend as company uses vpn for security purposes. Is it not fair to say that the customer may want the same benefits? I was willing to try work with that limitation as I like the idea of a prepaid business card. Unfortunately, humans are often creatures of habit. I attempted to sign in while connected to vpn, and I my account was again locked.
I called this morning to have my account unlocked. The service agent referred me to the risk department. After being on hold for 25 minutes, I decided the situation was not acceptable. I disconnected the call then called back to have my account closed. The first agent I spoke to canceled the card. How could the service agent cancel my card if my account was locked? After all, did I not need to be vetted by the risk department? The agent expressed no empathy or concern for Netspend Businesses new customer. I did not believe my card had been canceled; because I did not recall the agent asking any vetting questions. I assumed she did not even access the account. I called back several times. I would ask the agent to cancel my account. Except for a few, all agents agreed to cancel the account without vetting the call through risk management. What a horrible experience!

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11:05 am EDT
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NetSpend service

I decided to withdraw my money from a suntrust atm and ended up with $243.50 subtracted from my account. Yeah, that's whats suppose to happen right! The atm did not give me any money, at all! It was 530-600pm and the bank was closed. I contacted the suntrust bank that next morning and spoke with manager (savannah, ga location) and was told there was nothing they could do because I didn't have a account with them. Thats when I filed a dispute on the withdraw of $243.50. The date was march 27th 2018 and its now april 12, 2018 and I still haven't received my money that was "stolen" from me. Netspend is saying they wont have a update or any info until april 25th. Wtf bruh? What is my rent or groceries going to be given to me too? No?! I didn't think so... See you'd think that having a receipt from the bank stating "contact bank", would be plenty evidence enough. Plus, there are cameras on a atm, so they can pull those an see the entire transaction. Well about a week ago I contacted netspend to see if there was anything at all I could do to help speed up the process. The lady says no and you wont know anything on this issue until they contact you around april 25th. So I got a little frantic and [censor]y with lady an clearly spoke my mind on the situation. Thats when the netspend customer service rep has the nerve to "there is no guarantee you will get that money back and you wont know anything until the 25th... Wow thats a lot of money to just have taken from you at the press of a button. Now i'm stuck with no money and a terrible excuse for a bank (metabank) which is netspends bank. Never again will I use netspend or suntrust..

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2:13 pm EDT
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NetSpend account blocked

Have been using Netspend card for my direct deposit at work since December 2016. I had no issues at all, payroll always there before the actual check date. So when I had to stop working due to fighting pancreatic cancer and signed up to have my disability payment sent to the Netspend card I expected it go well. The first months were okay but this month I find out my deposit is pending and my account is locked. I call the number on my card as I am advised to do, after putting in all the requested information I get a recording to call back later. This is simply unacceptable.

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9:32 am EDT
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NetSpend direct deposit

Netspend has been withholding to direct deposits of mine from Social Security from December 2017 and January 2018 they they say they can't find the deposits then they say they found them but they wanted my ID and then I sent them the ID and they said that wasn't good enough that they would send the money back to Social Security this is then they said they sent it on the 26th of February back to Social Security this is the first of April and it's still not there and they still only say they only have one of those direct deposits they won't find January's and I've given them the tracking numbers I am super frustrated everytime I talk to them I end up livid and getting absolutely nowhere but to run around sitting on hold and then they hang up on me I am furious with NetSpend I've had accounts there for over 8 years and then to do this to me is ridiculous I closed the account and so now that they give me an even harder time about it they will not give me my money they keep saying that they said they sent the money and they didn't Social Security said I have to deal with the bank it's not their problem was the bank I chose and it's it's just a mess they owe me $990 and they're saying they don't give a c***.

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1:49 am EDT
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NetSpend account locked

So my sister and I bought a new card today, I loaded with 500$, but I'm locked out of my account foursome reason and it won't let me activate the card.So I just spent 500$ for nothing! I don't understand why my account was locked, but now my account is frozen and I can't reach any of my money. My sister is off for a trip tomorrow morning and really needs this card, what the actually ****? How is she supposed to get to the 500$ if my account is frozen. And its not like I have another 500$ up my sleeve to buy another card.

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Wade B
, US
May 03, 2018 11:06 am EDT

Apparently, Netspend is not VPN friendly. If you use a VPN, they will lock your account.

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7:49 am EDT
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NetSpend debit/credit card

I have been a customer with Netspend for over 10 years. My stolen from my account and it put me in a negative status. It actually went well over the amount allowed to overdraft. To be exact it was 143.53 over the withdrawal limit. I called netspend immediately and the problem was corrected and all monies were returned back to my account. I Thought it was strange that I can overdraft that much even while in suspension because of the fraudulent charges. but a couple of days later the same fraudulent charge was back on for $136.80 which again put me in a negative balance. I don't have overdraft on my account because it was suspended due to the fraudulent charges. this why I don't understand why or how someone was able to take money from my acct and put it in a negative status. I again immediately called Netspend and alerted them that the same thing that happened a couple of days ago has happened again. I was told that I would need to file a Dispute claim. The rep said he could do it for me. So that's what we did. I also was told to send an email immediately so that I can receive a provisional credit. The rep asked if I could send the email while on the phone with him. The rep told if I could send the email with him on the phone he can put it as Urgent/priority. So I did it hoping that it would expedite my process. Only to find out when I called the next morning to check my status that there is no way of expediting any dispute matters. I was also told that I needed to anywhere from 2 to 10 business days. Two days later I received a call from a Netspend Rep stating that they needed to block my card and send me a new one. I let the rep know that I would be receiving my paycheck direct deposit in two days. The rep told me not to worry about it because I can still transfer money to another Netspend Card holder even if my card is blocked. I asked her if I could do it online or would a live rep have to do it for me? She stated that I can do it myself because my account is still active only the card is blocked. I asked her several times just to make and she said yes you can do it yourself. So of course when my direct deposit hit I tried to transfer the funds but it wouldn't allow me because the card was blocked/marked as stolen. I tried calling Netspend and of course they were closed only open 8 am to 8 PM central time. So I had to wait until the next morning and call them at 9 Am because that's the time they open for me. This is the worst experience I have ever had with Netspend. Customer Service seems as if they all tell you different things as if they don't know their jobs. Some don't understand what your question may be due to a language barrier. Also Netspend is an Internet Bank you should at least have 24 hour customer service. Had you had 24 hour customer service my needs would have been accommodated. There is no bank that I could physically walk into to get the proper assistance this is why 24 hour customer service is needed. I am currently looking to see if this is a legal issue and Netpsend can be held accountable for their actions. I am without my funds for about a week now and I am still waiting on my new card which was told to me that they would overnight it and wave the fees since this is an ongoing issue. Nothing yet Im still waiting. Netspend you're company is horrible.
Signed
Customer of over 10 years

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5:06 pm EDT
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NetSpend unauthorized charges

i called net spend 3 times this week. the first time i was told my account would be credited with my money within 10 business days. the clerk said he had good news for me and told me that my claim had been approved, and that i just had to wait until the committee sent me my letter.

i called back the following day about the provisional credit, only to be told that my case had not been resolved and that they were sorry for giving me bad information!
they were looking at my account the entire time, how could you make a mistake that bad, causing me to spend money i didn't have because i was told it would be handled. they don't take care of their customers and the call center just lies to you the entire. time. my name is timothy gilbert and i will be sewing this company for lost wages if i do not get my account credited within the time frame.

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5:20 pm EDT
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NetSpend netspend account closed for no reason

A few years ago I used Netspend all the time for my SSI benefits, I received my direct deposit as normal on the date it was given paid all of my bills and sat down to watch tv, a few hours later I received a text message saying my account was locked for " suspicious activity". I called customer service they asked me to tell them my last transactions I told them correctly and then they proceeded to tell me my account was being closed and would never be able to have Netspend again! This happened back in 2016 and I still haven't been told why or what the " suspicious activity" was? I've tried to get a pay pal card and also my job issues a pay card and that card is threw Netspend so I'm basically screwed! I would love some answers on why I am blocked from using you guys?

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12:57 pm EDT

NetSpend fraud and cover up by this company

So still talking about Indiana Hoosier lottery money that when speaking to some of the people supposed to work at Netspend. One Minute they tell me they have the money then someone else tells me they sent the money from the savings accounts to me in a check on 02 24 2013.

I have never received it so I had for the check they sent them if they can check on me and they gave me every time I call the 866-387-7363 they put me on hold me up four times the phone calls last 45 minutes and I still have not gotten.
I have never received it so I has for the check they sent them if they can check on me and they gave me every time I call the 866-387-7363 they put me on hold me up four times the phone calls last 45 minutes and I still have not gotten

They tell me to get a letter from the whole gelato way to show there was the deposit but if I transfer half the money from the checking account and open a savings account and you are telling me you see the same that is proof right there that I get the check

this is abuse and this company and how they are handling money I deposit into the account and they lie and say your money and secure and covered by the FICA but where is my secure it now. Your company has over 3854.13 dollars of my and with half of that being in a savings and adding on interest. It is much more then that so why want your company give me my money I pray that God will put the right people in the right place to do the right thing and make these people stop playing with my money and give me my money in Jesus name a man .

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NetSpend Customer Reviews Overview

Netspend is a highly rated financial product that provides innovative prepaid debit card solutions to its customers. The company has received numerous positive reviews from satisfied clients who appreciate its ease of use, flexibility, and security.

Customers love the convenience of being able to use Netspend anywhere Visa or Mastercard is accepted, which makes it an ideal solution for those who do not want to carry cash or incur high fees associated with traditional banking. Netspend also allows for direct deposit and mobile check deposit, making it a popular option for individuals who want to avoid trips to the bank.

With Netspend, customers can easily monitor their spending, manage their accounts, add funds, and enjoy many other features that are typically associated with traditional bank accounts. The company also offers a rewards program that lets users earn cashback on their purchases.

In terms of security, Netspend uses the latest technology to protect its customers' financial information and funds. The company provides a Zero Liability Protection policy that ensures customers are not held responsible for unauthorized purchases or transactions.

Overall, Netspend is an excellent financial product that offers a wide range of benefits to its users. With positive reviews from satisfied customers, the company has established itself as a reputable and reliable financial service provider.

NetSpend In-depth Review

Overview of NetSpend: NetSpend is a popular prepaid debit card provider that offers financial services to individuals and businesses. With a wide range of features and benefits, NetSpend aims to provide convenient and accessible banking solutions.

Services and Products Offered: NetSpend offers a variety of services and products, including prepaid debit cards, direct deposit, mobile banking, online bill pay, and money transfers. These services cater to the needs of individuals who may not have access to traditional banking options.

User Experience and Interface: NetSpend provides a user-friendly interface that is easy to navigate. The website and mobile app are designed to make managing finances simple and convenient. Users can easily access their account information, make transactions, and track their spending.

Customer Service and Support: NetSpend offers excellent customer service and support. Their knowledgeable and friendly representatives are available to assist customers with any questions or concerns. They can be reached through phone, email, or live chat, ensuring prompt and efficient assistance.

Account Features and Benefits: NetSpend accounts come with a range of features and benefits, including direct deposit, mobile check deposit, and online bill pay. Users can also set up alerts and notifications to stay updated on their account activity. Additionally, NetSpend offers a rewards program that allows users to earn cashback on qualifying purchases.

Fees and Charges: While NetSpend does have some fees associated with their services, they are transparent about these charges. Users can easily access a fee schedule on their website to understand the costs involved. It is important for users to review and understand these fees before using NetSpend's services.

Security and Privacy Measures: NetSpend prioritizes the security and privacy of their users' information. They employ industry-standard security measures to protect personal and financial data. Additionally, NetSpend offers fraud protection and zero liability for unauthorized transactions, providing users with peace of mind.

Accessibility and Mobile App: NetSpend's mobile app is available for both iOS and Android devices, allowing users to conveniently manage their accounts on the go. The app is user-friendly and offers a seamless experience, making it easy to check balances, make transfers, and view transaction history.

Reliability and Stability: NetSpend has a strong reputation for reliability and stability. With a large customer base and years of experience in the industry, users can trust that their funds will be secure and accessible at all times.

Additional Features and Integrations: NetSpend offers additional features such as budgeting tools, savings accounts, and the ability to link external bank accounts. These integrations enhance the overall banking experience and provide users with more control over their finances.

Pros and Cons: NetSpend's pros include easy account setup, convenient mobile app, and a wide range of services. However, some users may find the fees associated with certain transactions to be a drawback.

User Reviews and Ratings: User reviews and ratings for NetSpend are generally positive. Customers appreciate the ease of use, accessibility, and helpful customer service. However, some users have reported issues with transaction delays or account limitations.

Comparison with Competitors: When compared to its competitors, NetSpend stands out for its user-friendly interface, extensive features, and reliable customer support. However, some competitors may offer lower fees or additional perks that may be more appealing to certain individuals.

Conclusion and Recommendation: Overall, NetSpend is a reputable prepaid debit card provider that offers a range of services and benefits. It is recommended for individuals and businesses looking for convenient and accessible banking solutions. However, users should carefully review the fees and charges associated with NetSpend's services to ensure they align with their financial needs.

How to file a complaint about NetSpend?

Here is a guide on how to file a complaint against NetSpend on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with NetSpend in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with NetSpend. Include key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to effectively guide you through the process of filing a complaint against NetSpend on ComplaintsBoard.com.

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Contact NetSpend customer service

Phone number

+1 (866) 387-7363

Website

www.netspend.com

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Use this comments board to leave complaints and reviews about NetSpend. Discuss the issues you have had with NetSpend and work with their customer service team to find a resolution.