SUBMIT A COMPLAINT

[Resolved] Netspendcard

Hi NetSpend company. I received a NetSpend Debit Card not too long ago and I tried activating the card but it wont let me. I then ordered a few more and the problem still occured. I am furious and highly upset. It won't let me activate my card! It keeps saying in under 13 years old, whitch I'm not. It then tried to transfer my call to customer service and I waited for about an hour. YOU GUYS NEED TO FIGURE THIS PROBLEM OUT AND HAVE BETTER CUSTOMER SERVICE.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • NetSpend Corporation Customer Care's Response, Feb 27, 2015

    Hi Shayla,

    We regret to hear that you are unable to activate your card. It sounds like we may need to verify some additional information with you.

    Please send us an email to [protected]@netspend.com and we will be happy to assist you with this.

    We look forward to speaking with you.

    NetSpend

Sh
Feb 08, 2015

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