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[Resolved] Netspend / account locked

1 United States

I have had my card for a long time now and today is the first time I've ever had an issue. I received the text showing my deposit was posted and upon attempting to log in it stated my account was locked. With no warning or calls to prevent fraud anything. Now I cannot access my money and can't even contact them due to being closed. This needs to be fixed today or I will have my lawyer contact them.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • NetSpend Corporation Customer Care's Response, Dec 08, 2017

    Hi John,

    We regret to hear that your account was locked. It sounds like we may need to verify some information with you for security purposes. Please email us at social@netspend.com and a member of our team will contact you as soon as possible.

    Thank you,

    Netspend

Jo
Dec 7, 2017

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