Can't this be called FRAUD?
Our office admin just brought our Qwest phone bill to my attention and we've been getting charged $34.95 by NetOpus.net for months. NO ONE in this office has ever agreed to, heard from, or has any record of NetOpus.net.
After contacting the NetOpus.net number listed on our bill, 888-296-8076, and asking them for a record of authorization, we were told they did not have the actual bill or record in front of them and therefore could not verify anything. To dispute anything with them, we were told to fax 408-362-2790.
I then called Qwest to ask what they knew about NetOpus.net and the other company involved PaymentOne.com. They were familiar with paymentone.com, but claimed no knowledge of NetOpus. After explaining that did not authorize anything from NetOpus and had already contacted them to cancel, Qwest immediately offers a 3-month credit for the charges. When I push the point further, they agreed to credit the last 6 months (stating that is their limit).
If NetOpus cannot show any records of services authorized or even rendered, how is that not illegal to then charge $34.95/month?
Also, doesn't that make Qwest complicit in what seems to be a crime? They seem suspiciously quick to credit our account even though the bill clearly states "There is no connection between Qwest and PaymentOne.com-Spec Svcs."
So it would seem that Qwest knows something but won't, and doesn't have to, tell anyone except those that bring it to their attention. Until enough people complain and document these issues with their regional PRC, nothing will happen to these scams.