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1.7 122 Reviews

NetGear Complaints Summary

19 Resolved
93 Unresolved
Our verdict: With NetGear's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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NetGear reviews & complaints 122

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Newest NetGear reviews & complaints

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11:41 am EDT
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NetGear NIGHTHAWK AX6 (RAX45 - 100 NAS)

The router mysterious failed shortly after the 90 day period to sign up for the $79 2 year service contract. I was unable to contact a NetGear service contact. So I finally sent a response that I wanted to replace the device. In minutes, a "service tech" was calling to "determine if the router was eligible to be replaced". In a little while the router came back on line. At which point the "service tech" explained that since I didn't initially sign up for a service contract, I had to sign up for one of four options -- a 3 month, 6 month, 1 year or 2 year contract. I agreed to the 1 year contract for $128.71, since it was obvious that was the only way to avoid future mysterious device failures. I am sure now that this was nothing more that a well designed scam.

Ed Zak
[protected] cell phone
[protected]@suddenlink.net

Desired outcome: I would like to have the one year service contract voided and my money refunded. I would consider the original $79 2 year contract.

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10:15 pm EST

NetGear Representative

I called 4086384327 today and before talking I asked so many times that is it a toll-free number? And the girl said yes and then she transferred me to the technician and I asked him 10 times that is it a toll-free number and I repeated the number also and he also said yes yes it is. But now I have been charged for 88 minutes and both of them did not even resolve my issue and he said that I will be getting a callback and he did not call me back. I have been charged $58 for 88 minutes call even if I asked them 100 times that is it a toll-free number. It is not my mistake. I need you guys to refund me for that amount.

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11:31 am EST

NetGear Router

Please do an online search of complaints against Netgear before buying. You will see the same issue over and over. They will not support their products, but will try to get more and more $ from you every time you contact customer support. I paid $300 for this router. It is supposed to have a 1 year warranty. I also paid $70 for their virus protection. The router constantly drops internet (it is not my provider, I've checked the fiber modem and it is fine). I went to the Netgear site and checked the button/link to return item under warranty. It gives you a phone number where you reach on overseas call center. After hours on the phone troubleshooting, they were not able to resolve the issue. The tech said if I paid more money, he could fix it. I reminded him it was under warranty and asked for information to return it. He refused, and demanded $. I asked to speak to a supervisor and he hung up. I've spent the last several weeks trying to get help, but keep getting the run-around. I've filed with the BBB and same thing, just more misdirection. I've asked to speak to a supervisor repeatedly. They keep saying I will get a call. More than a month later... nothing.
Don't just believe me. Do a web search of Netgear complaints. They all say the same thing. I wish I would have searched before buying.

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11:33 am EST
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NetGear Support on router/modem

I have a Netgear router model c6900

Called to ask for support regarding firm wear updates

All they wanted to do was sell me a 24 service contract.

Your Support Case #[protected]

I was asking if the model was still current and if it was accepting firm wear updates.

As it turns out after spending time check with other sources, the ISP provider which in this case will automatically update my firm wear.

V1.01.35 was current. yet your rep wanted to charge me $49 to up date a firm wear that was already current.

Actually your co site if you can locate it will say that the ISP provider is responsible for updates. So why ar you misleading me and making me pay for a service I don't need, .

This is certainly a bad policy. Maybe next time I will look to a different co when I need to replace my router.

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9:16 pm EST

NetGear Modem cm1000v2

Today I had the worst customer Service with any company. This is my second device I have had to replace this year from Netgear the first one was and all in one Netgear I bought the beginning of this year. I have spent over $400 dollars. So I started calling at 7am this morning and with in 3 and a half hours I spoke to 6 people in the Philippines. I was hung up on 4 times. The last person Ms. Megsa I asked to speak to a supervisor and she had the nerve to tell me this is not a big deal. I told her I wanted to speak to a supervisor in the US after she told me her supervisor was in a meeting 6 times. I was told two times they was going to transfer me to someone to get me the new device the next day. She said that was not how it works. After four hours all she would do for me was gave me a case #[protected] and a replacement number or RMA#3616236 and said they would send me and email with instructions which I still have not gotten from anyone. Worst Customer Service ever...

Desired outcome: Refund or New Upgraded Modem

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10:08 pm EST
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NetGear Extender EX6150v2

I purchased a Netgear EX6150cv 9/10/20. I registered the product 9/11. Since the time of purchase I have made 3 calls to the netgear 888 number to help resolve issues with the device. The device continues to fail. I continue on zoom meeting to get unstable network errors. Since my 90 day free support is done and then I will have to purchase your services to inflict more emotional pain on me, I can't take it.
I was on the phone 4 different times tonight to netgear and best buy totaling 4 hours.
The first time, after 8 transfers I was hung up on, no return call. I called back and was told to contact best buy, even though I told the netgear rep time has expired to return. So I went I contacted best buy in which he told me, contact netgear.

I have been on the phone a 3rd time, for an hour and guess what I got hung up on again without a call back. It says your products are guaranteed.

I want my money back for a product that does not work.

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12:15 pm EST

NetGear Customer service

To date, 11/24/20, I have called Netgear over 20 times and spent hours and hours either re-explaining myself or on hold with customer service.
I had a problem with my original AC1750 cable modem router and called Xfinity to complain about my speed and buffering issues. After numerous calls with Xfinity and Netgear it was determined by Netgear that the router was defective.
Customer service recommended I purchase an extended warranty to ensure that I'd always have support and the ability to replace the unit if it ever became defective.
The extended warranty was purchased and after hours of back and forth with Netgear regarding the shipping charges Netgear agreed to waive the shipping fees. Of course, I was required to go online and fill in the RMA info which included charging my credit card $29.90 to process the exchange. I was guaranteed by customer service that I would be reimbursed within 24-48 hours after the defective unit was received. While waiting for the unit to be delivered I called to ask what was the delay and was told that the RMA had been cancelled and I had to complete the RMA process all over, including paying another $29.90 for shipping.

The replacement unit was not shipped next day as promised and when it eventually received the new unit it was installed immediately and the defective unit was returned the same day.
I never received my waived shipping fee within 24-48 hours. I had to call at least 5 more times to demand repayment for both of the separate shipping charges. All the while I am requesting to speak to a Supervisor which HAS NEVER happened.
I eventually received one of the charges refunded to my credit card but I am still waiting on the 2nd charge to my credit card.

I just hung up after 1 1/2 hours of waiting on hold. The last 45 minutes were after I spoke to customer service. She was checking to see if a Supervisor was available.

Calling to reexplain my issue AGAIN and get another case number, this'll be my 12th case number in the last 30 days.

DO NOT PURCHASE EQUIPMENT FROM NETGEAR. And do not purchase their extended warranty.
They purposely keep you on hold so that'll you will need to hang up the call and then they make you re-explain yourself if you call back.
It's a total scam.

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CatherineQuinlog
Westminster, US
Dec 08, 2020 10:10 pm EST
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This is how the rich run the world and stick it to the little guy for cash

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7:37 pm EDT

NetGear Wireless router r8000p firmware update failure and no customer service

The firmware update on the R8000P wireless router doesn't work and will not update. Tried all methods and spent hours with incompetent tech reps at Netgear. Even tried Geek Squad and with their capability they came to the conclusion that Netgear has a major problem. Netgear has not followed up on any of the commitments and/or case(s).

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10:59 am EDT

NetGear Automatically rebilled for a service I did not request

The reason for this message is that I was automatically rebilled but never requested it. In July when the first rebill occurred, I was NOT notified by email (as the terms and conditions stated, see attachment) and did NOT request automatic repeat billing BUT another charge was taken out of my bank account.

I would have dealt with it then but I did not know it had occurred. This event (rebill and no notification) represents a violation of the terms and conditions of the purchase (see attachments). There were no notification emails in spam or trash; NONE. In September, I DID get an email about another charge that Gearhead had made and the bank reversed it.

I am asking for your help in getting the July charge refunded. The bank could NOT reverse the fraudulent bill from July because it has been more than 60 days and I have been unable to get in touch with Netgear support on the phone to resolve it. I have documentation along with snail mail letters I wrote that were unanswered AFTER I could not get phone support.

The problem:

A few weeks after I purchased a Netgear CM500 modem it stopped working but when I contacted my ISP (Comcast Xfinity) they verified that it was working properly (still under warranty). They could "see" the modem and even reset it remotely. But because they could not fix it, I was compelled to call Gearhead Netgear support (Customer #38, 430, 700) and pay $53.61 (tax included) to get the solution. It is my contention that I should not have had to pay to fix this type of problem.

Gearhead told me to plug in my Ethernet cable directly from my desktop computer to the modem itself, proving that the direct modem/computer pathway was working properly, but when the modem was connected to the router none of the other computers connected via Wi-Fi were able to connect. They had me access the router software interface to change the setting in Internet Setup from "Use Default Address" to "Use Computer MAC address". After that, everything worked again.

Unlike the years that I had been using the "Use Default Address" setting successfully, when it was on that setting the DNS and IP addresses were now all blank. They "repopulated" with numerical values only when I changed the setting to "Computer MAC address". When I wanted to know why this happened, Gearhead technical support said that it was a "workaround" that it had developed. Workaround for what?

I then called Gearhead technical support to make sure that this new setting was not somehow "exposing" my LAN to the open Internet. The CSR explained that without making the settings change the modem could no longer recognize the router. If this is a software "glitch," then why didn't reloading the software resolve it? Was this ultimately a modem problem in disguise?

Thank you for your help!

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12:13 pm EDT

NetGear Paying for extended warranty

I was having issues with my WiFi. I purchased a net gear device a year ago and just recently had issues. I contacted my internet provider and it was not on their end. I contacted net gear at the request of my internet provider and I paid 49 dollars plus tax for an extended warranty and the support person didn't do anything but a speed test which I had already done. Y'all took my money for nothing. What a scam. I see a class action lawsuit in your future.

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4:08 pm EDT

NetGear Model r6900p nighthawk router

Netgear claims to have a one year warranty on this product which I purchased on 10/3/19. It has failed and just quit working on july 22, 2020. I called the netgear support number and was told that the only way to have the warranty in play was to purchase a plan so that they could check it out. The plan costs more than the router! What sense does that make. They should be held liable for making false warranty claims. The serial number is 5jb28a7ka0306

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7:13 pm EDT

NetGear Nighthawk x6 order

I created a account Saturday July 18 using my yahoo email and selected a password. I then Ordered the router and paid for it with my card. Then I logged off. I got a email Saturday July 18 offering my a 10% discount on my next order with a code. See below.
Thank you for connecting!
Enjoy 10% off + Free 2-Day Shipping
on your next NETGEAR.com order.
Enter code PCY2-UU4V-53N4-DIP3 during checkout to receive your discount.
I decided to check my bank account Monday Morning and saw a pending charge for the order I made Saturday July 18. Then Monday afternoon starting at 430 pm to log in to check on the order. Netgear could not find my account using the login and password which Netgear said it could not be found. I did a lost password and Netgear sent a message that there was no account with my email that they had no problem with sending me the above email. I spent 1 and 1/2 total hours waiting for someone to help with this which the first person said there was an account from 2018 with my email that she found. I asked why she could find it but the your computer could not for me as a potential customer. She then sent me to technical help which told me he was sending me back to customer help. After waiting an additional 15 minutes on hold I hung up.
I have used your products in the past but your customer service SUCKS AND IS UNACCEPTABLE I will disputing this charge on my account and start looking for another company's product. I will be writing the CEO PATRICK LO in the morning.
Thanks for NOTHING

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7:35 pm EDT

NetGear Nighthawk ax11000 wifi 6 router (rax200) and bad customer service

NETGEAR Nighthawk AX11000 WiFi 6 Router (RAX200) Ordered on 5/17/20 - Arrived on 5/22/20. Paid $489.93 after using a 10% discount they send me by email. I tried for hours to make it work. Tried looking for in-person support but nowhere in the site to find the number, I had to Google it. After hours of searching for solutions and going into their community, I found nothing but being directed to something else...A waste of time, 5 hours. Today, I called the support number 888-638-4327 and after 2 hours of being on hold a person/technician with limited English tried to help me for almost 2 hours and I was patient until he told me that the router was defective since he was not able to make it work. Then he gave me another number for refunds 866-202-8242 stating that he was not able to transfer me. I called that number and after being on hold for 3 hours and 26 minutes a lady took my information and told me that she was going to email the warehouse for them to issue the RMA and they will respond after the holiday due to Memorial Day. I just can believe that after losing 2 days of work because I was not able to install the router they did not even offer me a fast refund. The lady said they will only give me the money back after they get the item, even though she was able to see the notes from the technician stating that it was a defective router. They think we are stilling, in the same way, they were stilling from me by sending me a bad router that was not checked by their Quality and Control people. Do not buy from NETGEAR.com and if you want to buy a Netgear product buy it in a store where you can go back and return it directly to them.

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9:07 pm EDT
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NetGear netgear in general

after speaking with three tecs internet service still has not been resolved and having to buy an extended warranty to find this out. horrible way for anyone and myself being an ex navy vet to be treated. 0 star rating [censored] like this keeps up im moving to south america

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8:21 pm EDT

NetGear product

First bought a NetGear cable modem (CM500) on 5/12/19 and a router (R6080-100NA) on 5/13/19 from best Buy. The router turned out to be a defective one which cost me 10 hours to figure out since it was hard to believe that my luck was so bad to receive a brand new defective product from Best Buy. I returned it immediately and purchased a different model from Amazon. Then modem broke down on 5/23/19 and I had to go to Best Buy again to get a replacement on 5/25/19. Within a week, there was no internet again in the house. I called Xfinity to do the troubleshooting and was told that it was due to the modem was unable to complete updating. The problem was solved temporarily until two weeks later - no internet again and this caused the security alarm system was not able to be controlled from the phone app while I was travelling. I returned home and did troubleshooting with Xfinity again and turned out this time the modem was not working anymore. I had to call NetGear tech support to do the routine trouble shooting before they could authorize a warranty replacement. My problem is that I don't want a NetGear modem any more because I lost my confidence in it and it has wasted to much of my time plus frustration. I want a refund. 3 NetGear products bought, 1 was defective, 2 broke within 2 weeks. It is indeed a scary experience.

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8:34 am EDT

NetGear wifi extender

Bought new WiFi extender from Amazon. It would not connect. Called tech he could not get it connected also. After 2.5 hours still not working. Said would have to download some software to make it work and if it didn't work I would not have to pay for it. Well it didn't work and after 2.5 hours tech said he had to get off work and would call me the next day. Set appointment for 2 the next day. I called back and said just forget it I was just exhausted with the whole process. Michael still called back the next day at 3 and I told him the same thing just forget it. He had started a download the previous day but when he said he had to get off work and after 2.5 hours I turned off the live feed and canceled the download. At that point he threatened me and I don't appreciate the fact that I bought a new product and it doesn't work and then he is going to threaten me to pay for something I did not receive. I hope this does not reflect the business practices of Netgear attacking your customers. I have bought several Netgear products over the year and currently use them now. If you have any questions you have my contact information.
[protected]

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12:17 pm EDT

NetGear customer service

On May 23, 2019, I just called to tell them that I believed that their website had been hijacked. In setting up a Netgear extender that I purchased, the instruction booklet stated that if there was some difficulty in setting it up, to contact www.mywifiext.net. Which I did. I granted this person's request to access my computer to set my extender, thinking I was talking with Netgear support, only to find out later that it was a scam and cost me $399.99 for "lifetime firewall support." Which, I found later I didn't not need. When I called Netgear to inform them of what happened, sort of a FYI that their site had been hijacked, the lady would not even listen to what I had to say. I mean she actually refused to listen. I returned the extender and will not replace it with another Netgear. I never expected Netgear to refund the $399.99, as it was my stupid error. Just wanted to let them know what had happened to me so no one else would get caught.

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7:31 am EDT

NetGear case number [protected]. phoning to get rma number

Dear Sirs,
I have just phoned support with my mum. I am trying to get a RMA number so I can return a product which is faulty and I have had only 2 months. When we made the phone call we were transferred to 4 different people, we were on the phone for near 40 minuets even though having a case number says you should receive a higher priority and faster routing to a support expert. When we got through to the third person and they said they were going to transfer us, my mum complained we had been transferred to often and on that phone for so long. When they did transfer again to the 4th person they said the could not hear us and cancelled the call. We are no nearer getting a result of receiving a RMA number and are left wondering what we should do now as it costs to much to phone and be left hanging on for so long. We are not very happy about this situation.

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6:14 am EDT

NetGear netgear customer support

Incident: 12 October 2018
Case # [protected]
Re: EX7000 wifi extender

Background:
On 10 Oct 2018, I received an email to update my Extender with a firmware update to help with speed & security fixes. I went ahead with the update because security is an issue these days. After the update, the Extender didn't work very well, the speeds were not good. So I did a factory reset. Then the Extender failed altogether & I couldn't get it to the router's home page anymore no matter what I did. I called Netgear Support & the rep endorsed a free follow-up for an engineer to call me between 12-24 hours & gave me the case number above. I was happy with the service up to that point.

Issue:
Fri 3pm, Netgear has not called. So before the weekend came I decided to call Support again & was greeted by a man with an Indian accent. He didn't want to know of the case # I had & just asked me what was wrong, then kept telling me the engineer could help for $75. I told him the earlier rep had endorsed the case as a free call to have an engineer go through the issue with me "step by step". He kept insisting there would be no free call & that the other rep was wrong. When I then questioned him more forcefully he mumbled something to someone else, I think in Indian, & hung up on me. I only asked a question, I did raise my voice only because he was not listening to what I was saying. The brevity by which he hung up & the rudeness he displayed made me think he was used to dealing in this way with customers.

I then rang a different support phone number & after waiting some time in a phone queue, another recorded voice told me to leave a message describing the issue & someone would get back to me asap. I left a message but inevitably no-one rang.

The second rep behaved deplorably & was a bad ambassador for an international company. Terrible PR. Not only that, he started with a $75 fee without even asking me if mine was new equipment or under warranty. This is money gouging on his part. This is old-fashioned complacency & appalling lack of human decency. I would complain to Netgear directly but their website makes it difficult to find a complaints email address. So I am complaining here. Their website too has support links that eventually forward you to a blank page - but product pages always come up OK. So it is very frustrating to try & navigate.

The whole experience with 'support' has been a disaster. In the end, feeling desperate, I got it to work by myself with much trial & error. A lot of hours lost but at least the Extender is now working. I'm tech-savvy & I had trouble. People who are not would just buy another product. All these units are not cheap & clearly for Netgear this disregard is another way they can make money because they believe themselves to be a #1 company.

Resolution: an apology, a credit or discount on any other of their products.

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7:28 am EDT

NetGear c6300 (4nh2837ga3344)

This is very basic: I had a power outage during a storm. After that the WIFI stopped working. Called Netgear and was told my warranty ran out 1 week prior. Needed to purchase an extended warranty before they could help. I couldn't access internet to check any Netgear help so I agreed. After paying $90 for the extended warranty I was told I needed to reset the router and they walked me through how to do it. I did the work at their direction.

Is purchasing an extended warranty necessary to tell a customer to reset the device and provide directions how to do it?

Mike Stewart

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NetGear Customer Reviews Overview

Netgear is a well-known brand in the networking industry, offering a wide range of products such as routers, switches, and network storage solutions. Our analysis of Netgear reviews shows that the company has received positive feedback from customers for its reliable and easy-to-use products.

One of the key strengths of Netgear is its user-friendly interface, which makes it easy for customers to set up and manage their network devices. Many customers have praised the company's customer support team for their prompt and helpful responses to queries.

Netgear's products have also been commended for their high performance and stability, with many customers reporting that their devices have been running smoothly for years. The company's routers, in particular, have received positive reviews for their strong Wi-Fi signals and fast speeds.

In addition, Netgear has been praised for its innovative features, such as parental controls and guest networks, which allow users to customize their network settings to suit their needs. The company's network storage solutions have also been well-received, with customers appreciating the ability to access their files from anywhere.

Overall, Netgear is a reliable and trustworthy brand that offers high-quality networking products with excellent customer support. Its user-friendly interface, high performance, and innovative features make it a popular choice among customers.
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Contact NetGear customer service

Phone numbers

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