NetFlorist
reviews and complaints

My husband made a huge effort to surprise me and send me a lovely anniversary gift but it did not arrive the way it should. It arrived in a box - the teddy and chocs and just a ribbon tied around the box saying happy anniversary. Neflorist, people pay for the presentation of the gift, needless to say is this not your product? Is this not what Netflorist is supposed to be all about? Surprising the people you love?

Nobody called to say that the balloon was not available or to offer an alternative.

I wanted to ask you what makes you think that it is acceptable to do such things? We are paying customers for a service you portray on your site but it does not turn out that way.

I mailed Netlorist 3 times complaining about this and nobody has even bothered to respond.

Reading some of the other complaints on here, I am not surprised.

Disgustingly shocking!

I ordered a product to be delivered on my boyfriend's birthday on the 25th of April. It did not arrive on that date. I phoned them the next day and the promised me it would be delivered the next day and we're sorry. However it STILL was not delivered a day late. The product is not 3 days overdue and it is no longer my boyfriend's birthday which defeats the purpose of ordering this gift if it arrives late. I am also disappointed by their customer care line. I phoned and phoned and only on the 10th try did someone even pick up and lied to me about when my product will be delivered. I do not recommend using Netflorist they are overpriced and do not deliver on promises whatsoever.

I ordered a product yesterday (no:[protected]) to be delivered today, just to open my email this morning and saw the date was changed. I made sure that I made the payment to ensure my product is delivered today, 21 February. Now, they want to say they can't always deliver products on the date chosen?

I contact the customer line (Harold Helper 10) was so unhelpful and didn't even try to help me or see if there is something they can do, as I expect delivery on the date of my choosing! What is advertised is not really what this customer gets! Rather update the website and take off same-day delivery if it doesn't apply to all products.
This is the first time I had problems with Netflorist and I am really disappointed as I really made sure everything was ordered and paid before today.

My husband, Mr Craig Thornton, placed an order from the UK for a Valentines Day delivery to myself in SA. Order nr [protected]. Item nrs [protected], [protected] and [protected].

My husband expected the delivery to occur on the morning of the 14th. When he had not heard from me by 15:00 on the 14th he enquired whether I had received my `surprise`yet.

When I confirmed that I had not, he forwarded me his order nr as well as the confirmation he had received just after 11AM that the order was out on delivery.

As it was already after 15:00, I then tried to contact NetFlorist to enquire. At one time I had been on hold for 20 minutes with still no consultant on the phone, just a constant ringing in my ear and the vary annoying voice telling me stay on the line, which only happened about every 5 minutes. My other attempts to call each lasted about 5 - 10 minutes each with the same result.

My delivery was eventually received at 16:20 that afternoon, only 10 minutes before our office closes. There was no excuse or apology for being late, no apology for the state of the flowers, just a `sign here` and off they went.

The flowers were in a terrible state. The roses were already wilted, the brown paper they were wrapped in was dry and warm. It is two days later and after trying all I could I have been unable to save the roses in any way or form.

I truly understand that Netflorist had a tremendous amount of deliveries and the Western Cape has been very warm, but it is not as if Netflorist had no opportunity to put something in place beforehand to assist with these circumstances and ensure good service to their paying customers.

I feel that the service received was extremely poor and my husband definitely did not pay the price he did for me to receive wilted flowers, not to mention the completely ruined surprise.

I request my husband be refunded for the roses as your service was incredibly poor and I received flowers that were basically already dying.
I also request an apology to my husband, your paying customer.

I request feedback to my complaint as soon as possible.

Regards
Melissa Thornton
[protected]
[protected]@mweb.co.za

Netflorist SA shoudn't take on more than they can handle.

I placed my order on the 11th February 2019 and only delivered on the 15th February.
I tried emailing and calling with no reply. They didnt even update me that the order will be delivered on the 15th Feb. This was my 1st Valentine day with this lady and this wasn't a good impression on me

You guys should refund everyone!

A very special day is ruined because of Netflorist, extremely disappointed that I can clearly see that making money is more important than good service. I understand that it was a very busy time with Valentines day, but a successful business should know their limit on orders, work, whatever it is they do, not push to make money and fail in the most important factor anyway.

I've requested a refund but doubt that I'll see my money again. Order number [protected]

I requested so many times as to the status of my order, hardly any response except they've lost track of their drivers.

Thank you netflorist for ruining my valentines day with my fiance.

I placed an order and paid for it on the 5 february 2019and requested it to be delivered on the 14 february 2019 (valentine's day)
And everything was handled of perfectly online, only to receive an email on the morning of 14 february 2019 (delivery day) that the item is lost... How do you lose an item that was ordered and paid more than a week ago?
I tried phoning all 3 numbers on the website with no luck as the phone just rings for more than 3 minutes.
I emailed my dissatisfaction to customer care and a auto reply was sent back that I will be contacted within 9 business hours, which I am still waiting for from this morning 8h00.
I am really unpleased with netflorist and would not recommend there services to anyone and tell everyone I know who uses netflorist to stop using their services as well.
I would like to hear from netflorist directly very soon as the whole day of romance was ruined.

I placed an order to be delivered on Valentine's day, no delivery was made, call centre number was unavailable on one case and the other number just rang and rang, I received no correspondence from netflorist . The work day is over, so the call centre is closed and the delivery has still not reached the intended recipient who has already left work. Pathetic service. Totally unacceptable! How can netflorist even make this right when valentine's Day is over? you

I placed an order on the 8th of February for a Valentines parcel to be delivered to my husbands workplace today, the 14th of Feb. He has left work for the day without his gift and it has still not been delivered to the office. I have been calling the offices all day with no assistance! I will never order from Netflorist again! Terrible Terrible Terrible.

Order [protected] : order was placed for same day delivery on 13 February 2019- 2 bouquets paid for including delivery. a day later & still waiting for the order to be delivered. No way to call the company as their lines aren't working. No explanation given & email responses to my complaint are not actioned favorably. Valentine's Day spoilt by useless organization that I will never use again. Utterly disappointed.

This is so unacceptable. I am unable to get through to anyone on the phone plus they are unable to tell me when my gift will be delivered. Even when I try to call they give me such vague and limited information! Such a big industry but unable to keep track of deliveries! Ridiculous! Why are they unable to give me details of the person that is doing the delivery or at the very least track the delivery and give me a reasonable time. The recipient is going to leave work soon and there is still no darn delivery done!

Placed an order for a anniversary gift. 1order. 1st you deliver an almost flat baloon and gift card to my husband at work and then a few hours later the gift. I feel like an idiot. And you netflorist spoiled the surprise thank you. Never again. Commen sense to add the baloon with the gift. Maybe you dont have it...
Order no: [protected]
Date: 11 feb 2019

I placed an order on the 12th to be delivered on the 13th of February 2019 it was not delivered.
I have send the proof of payment multiple times and received an email that said my order will be delivered on the 15th of February this is unacceptable.

I've tried phoning and emailing netfloria multiple times and still haven't received an answer or a email back.

What a bad service to experience by a international company.

I am utterly disgusted with the service from Netflorist. An order was placed on Friday 1 February 2019 and payment was made. Before close of business a return email received from netflorist stipulating all is in order. Delivery date ordered was for 1 February. After 2 pm I received an email stating that the delivery would be done on that day. The occasion was for That day and because of netflorist incompetence, the delivery will not take place. That is pathetic service, could this not have been ascertained on Friday to ensure all would be in order for delivery date. The date stipulates on my request was 1st February and netflorist has broken the agreed date contract. Again on the 2nd February 2019, I was told that the flowers would be delivered as the person to received it cancelled her flight due to myself that told her that she will receive a package from Netflorist and she should expect it before 12 noon, but to her disappointment was never delivered. I will log a complaint on hello peter and social media about the pathetic service received. This is the second time that netflorist has done this with my orders and the previous time netflorist did not have the decency to respond or apologize for their omission. You do not know the meaning of customer service. I demand an apology letter and some form of complimentary compensation for the inconvenience caused. This is disgusting service.

I placed an order for a top on NetFlorist. Since they do not have any size charts, I had to guess a size with the hope that I would be lucky enough to get it right. I did not.

When I received my package, the top was too big. I contacted them immediately to ask for an exchange and received the reply, 'there is nothing we can do about it you have to place an whole new order'. How is this even a thing?

It's not my fault they don't have a size chart on their website but they make me feel that way. I have never received such bad service and an email response so unprofessional and callous. I'm never doing business with this company again and will not recommend them to anybody.

I purchased an item on the 8th January 2019.

Receipt number: [protected]; Item No: [protected] (PER3198 - Personalised Supermom Shirt) and Item No: [protected] (LBL791 - AR Initial Label). The total amounted to R379.90.

A day later they said the item is no longer available, therefore I requested for a refund. I still haven't received my refund nor can I get hold of them after several attempts. I've tried to phone them, email them and email the direct individuals in charge.

I am utterly disgusted with the service from Netflorist. An order was placed on Thursday 24th January and payment was made. Before close of business a return email received from netflorist stipulating all is in order. No further correspondence received. Delivery date ordered was today 28th January . After 2pm I received a call stipulating that my image cannot be opened, but the image was attached as I spoke to Tershan who helped me with the order. The occasion was for today and because of netflorist incompetence the delivery will not take place. That is pathetic service, could this not have been ascertained on Friday to ensure all would be in order for delivery date. The date stipulates on my request was 28th January and netflorist has broken the agreed date contract. What type of Nicky mouse company does that. I will log a complaint on hello peter and social media about the pathetic service received. This is the second time that netflorist has done this with my orders and the previous time netflorist did not have the decency to respond or apologize for their omission. You do not know the meaning of customer service. I demand an apology letter and some form of complimentary compensation for the inconvenience caused. This is disgusting service.

Please note I ordered and paid for the gift on the 24th of Jan

Its my bossess Birthday today, and as promised in an email ( stated it would be delivered today) and that the person drove from Jhb between sometime 11 o clock this morning to Pretoria.

I still havent received the gift.

My order Number on the invoice is [protected]

I have received an email now 19:00

Dear Angelique Jacobs,

We just wanted to let you know that we
attempted delivery of your order Item Number [protected]
today but we were unfortunately unsuccessful
because the address is incorrect or cannot be found. Please contact us on 0861 300 600 with a new address;

Your order will be marked for priority and a
new gift will go out as soon as possible.

Kindest Regards,

First the order number is totally wrong.
Why didn't they made contact with me?
I work at the address given I dont live there.

Very very unhappy.

Please find my home address where gift can be delivered.
165 Bessiebos avenue Wonderboom
Pretoria

To whom it may concern!

I have sent numerous emails and tried several times to call a number that is clearly not working!

I cannot even begin to express my disappointment, anger and frustration towards net florist! Even after several disappointments in the past I was silly enough to continue using netflorist with the hope that their pathetic service would improve.

I placed an order for flowers on 9th December and the website is so misleading as it shows the delivery date as 10 December. After payment and the confirmation email I have not heard anthing after numerous follow up! These flowers were supposed to be at a funeral which is already over and was taking place on 10th December. As a South African citizen working abroad, I could have used several other service providers, but felt the need to support a company which is falsely promoted and gives their customers incorrect information so that they are mislead and place the orders. I have tried to track my order online with the order number provided but can get to no valid information. You are very hasty to take your customers money upfront but when it comes to the service you fall short?

I am heartbroken that My husband and I were not able to attend a funeral of extremely close family member, and netflorist has just added to the stress, and upset us more than anything!

I expect a full refund on the order I have placed and please do not offer any apologies or refunds or vouchers as I will never use netflorist for their terrible service ever again! And I will ensure to not recommend net florist to anyone I know! However I do expect a full explanation of why this was not delivered on the date promised online

You have lost a loyal customer netflorist!

I am very disappointed with NetFlorist. For the second time now, they have not delivered. First my husband ordered flowers for me on my birthday 5th September 2018. I waited the whole day and no delivery. The next day I called to enquire and they told me the flowers were not available in my area. They offered a voucher which I accepted. Today is my husbands birthday, he is in the UK. I ordered and paid on Friday 2nd November 2018, order no [protected]. Again the order has not been delivered. I even paid an extra fee for the gift to be delivered before noon. The day is done and no delivery. I called the call centre twice today and they couldn't even give any assurance when it would be delivered. Netflorist has ruined both of our birthdays. The staff doesn't seem to understand that once a moment is ruined, we can not get it back. I don't want a voucher this time around, I want a refund. I am never ordering from NetFlorist.