Menu
NetFlorist Customer Service Phone, Email, Contacts

NetFlorist
reviews & complaints

www.netflorist.co.za
www.netflorist.co.za

Learn how the rating is calculated

1.1 270 Reviews

NetFlorist Complaints Summary

9 Resolved
258 Unresolved
Our verdict: If considering services from NetFlorist with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for NetFlorist has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of NetFlorist. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

NetFlorist reviews & complaints 270

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
3 reviews
Sort by:

Newest NetFlorist reviews & complaints

ComplaintsBoard
D
4:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

NetFlorist bouquet not delivered

My husband ordered and paid a small fortune on flowers to be delivered for our anniversary on the 16th of April 2018. At 18.00 the 17th they lied to him and told it was delivered. NOT! He is in America at the moment. I phoned the 18th and Warren on line [protected] told me it will be delivered that afternoon. NOT! This morning the 19th he told me today! Disgusting service! My anniversary was Monday... no bouquet after that date will compensate! All over social media everyone is complaining about Netflorist. Why the hell did my husband not check your company 's reliability before he ordered? My adres is 3 Columbus East Village Sunward Park Boksburg. Name Debbie Lombard

Read full review of NetFlorist
Hide full review
ComplaintsBoard
L
9:11 am EDT

NetFlorist late delivery

My order : [protected]
I placed an order yesterday 16/4/18 morning for flowers/gift to be delivered to my daughter on her birthday on 17/4/18.
The site was showing that it can be delivered on the 17th. I phoned to netflorist at 16h05 as the flowers were still not delivered. They want to deliver the flowers/gift only on the 18/4 as according to them, the website was wrong to approve the 17th as a delivery date.
Nobody celebrates one's birthday a day late! It's embarrassing!

Read full review of NetFlorist
Hide full review
ComplaintsBoard
G
9:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

NetFlorist same day service!!!

Dear Rene,

I am extremely disappointed with Netflorist.

I ordered timeously for delivery today and at 15:37, I was advised that nothing could be delivered today. The gift was a Congratulatory gift to the parents of the groom.

They are travelling to Stellenbosh tomorrow and I somehow do not believe that my friends will be at home tomorrow to accept a bottle of bubbly from me.

I would like to cancel the order, get a refund and will never use Netflorist again.

I am based in Johannesburg and will advise friends and family of the poor service I received. Harold advertises amazing service, and a whole lot more! I wonder what he would say?

Read full review of NetFlorist
Update by Greselda
Apr 06, 2018 9:49 am EDT

I wish I had read all Netflorist's complaints before I blindly went online and placed an order! I am fuming mad. Greselda

Hide full review
ComplaintsBoard
Y
2:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

NetFlorist valentine gift

I have never in my life expierenced such poor services. I ordered a gift box of chocolates for my partner for Valentine's Day, I put the order in 4 days before the delivery date and I specifically asked the consultant are you sure you guys would deliver on time as I am aware that there could be an excessive amount of deliveries on the 14 February 2018. I was assured no that I shouldn't worry my order will be delivered on the occasional date being valentines . On the day the delivery hadn't taken place I called the offices just before the closing time and I waited for 1 hour before getting through to a consultant. Finally getting through I spoke to a colored lady I just cannot remember her name right now, she said that my delivery order time would be at 21:00pm in the evening they failed to tell me that to start with, but either way I kept my calm and said okay. After putting the call down I realized but the address provided for delivery was a work address and I would need to change the address if the order is taking place in the evening. I then called again waited and finally got through to an agent who took my order number and said sorry man your delivery is said to only arrive at the provided address in 2 days time. So I was angry and proceeded to cancel the order as it would be worthless having a valentines gift promised to be delivered on the day delivered 3 days later. The refund has been a distraught thus far and continuous to be the worst ever. Iv called multiple times spoke to multiple agents and all have a different story . I have provided my banking details together with proof of payment a month ago and I have still received nothing. Yesterday I get an email after calling the morning saying that they need proof of payment and banking details again yet iv received an email saying the refund is in process. I have mailed a man by the name of Yanga my documents and he assured me all is in place . Now it is a month later and I am still sitting without a refund no communication from them and still incompetent useless staff.

Read full review of NetFlorist
Hide full review
ComplaintsBoard
S
2:03 pm EST

NetFlorist waiting for refund

Hi there

Order number [protected].
I had a 10percent voucher which I used with my purchase. The system instead of giving me 10% discount, gave me 10cents! I have since the 26 of Jan waiting for the Netflorist consultant Portia Sibanda to get back to me on my refund. But she is extremely unprofessional and is ignoring my emails. People like that shouldn't be working in a call center!
I refuse to accept a voucher as this forces you to place an order. I spend a lot of money at Netflorist and extremely disappointed at the service. This is not the first time that I experienced bad service.

Read full review of NetFlorist
Hide full review
ComplaintsBoard
P
1:02 am EST
Verified customer This complaint was posted by a verified customer. Learn more

NetFlorist incorrect delivery date and address

I am a very dissatisfied and unhappy customer based on the below.

- Order placed 8 Feb for scheduled delivery on 14th Feb to work address: Value Logistics
- Email sent evening 12th Feb requesting delivery date to be changed to 13th Feb to deliver at residential address: Lotus Park. Email response attached.
- Call made on morning of 13th Feb requesting for same which was sent on the email below and I was advised that the date cannot be changed, only the address
- The new address was given over the telephone as I simply requested the address be changed to residential, for the scheduled and unchanged delivery date (14th Feb) . This was well recorded and advised in order.
- 15th Feb, after calling the call centre to ask why no delivery was received yesterday, I come to know that delivery was actually made to the work address (which was incorrect) and on 13th Feb (which was also incorrect)
- Over and above the whole delivery being messed up, you advertise that 12th and 13th deliveries would get free lindt chocs, this didn't happen either

It is rather disappointing and more especially embarrassing to have gone through this, as my fiancé received his Valentine's Day gift, A DAY BEFORE VALETINE'S DAY, at HIS WORK PLACE, when he wasn't even present at work that day!

I have sent emails to them, which no responses.

Read full review of NetFlorist
Hide full review
ComplaintsBoard
D
2:43 am EST
Verified customer This complaint was posted by a verified customer. Learn more

NetFlorist service

Order number [protected] And order number [protected].
Has been ordered on the same day to be delivered today .

Order number [protected] has been delivered.

The other hasnt and I recieved an email 1 minute after the one that has been delivered to say the second has not been delivered due to no one being home.

They would have been delivered together or even if one minute apart still there were the recipient at home.

a consultant at netflorist call center tried to make the undelivered item not being delivered my fault.

Firstly the product did not get delivered at all to the address.

Netflorist then sent me a mis leading email saying no one was home . Which is false.

The consultant Tshabala said i ordered it to go out today 15th february, which after investigating came to his conclusion that the driver went to a wrong address on the 14th and they are short of drivers.

The whole conversation was recorded by me and i have no time to stipulate everything however i was provided wrong information trying to cover up what ever happened to the item.

The item was for valentine and no other day.

i ordered it almost a month in advance to make sure this is the case.

Today the 15th of February it still is not delivered.

This pathetic service should be made known to other customers and i am not going to other sources and the public as yet.

Hello peter and many other complaints sites should know my frustration.

On valentine a domestic worker had to be paid to be home in Durban to receive this gift.

Many inconveniences have been caused and mis leading information thinking i am a customer thats gulable to any lie sent out to me.

I now phoned again the 16th of february and the consultant Moloko Hlapi cannot assist me as the manager and supervisor are in a meeting

Read full review of NetFlorist
Hide full review
ComplaintsBoard
S
2:14 am EST
Verified customer This complaint was posted by a verified customer. Learn more

NetFlorist non delivery of an order

I placed an order on monday the 12 February 2018, which was supposed to have been delivered on valintines day 14 February 2018 to my Fiance business address.

He never recieved the order, and I have tried in vain to contact Netflorist.
I eventually got hold of the this morning 15 February 2018, and have now been on hold for 1hour and 35minutes and am still holding.
the call agend Mr Ronaldo Feldman, has become very arogant and continues to place me hold for half an hour at a time saying he needs to speak to his manager, then comes back and puts the supervisor Shaun on the phone who was a bit more polite however wa unable to attend to any of ny questions with satisfaction, ronaldo came back to the phone and refused to put his manager Taryn Pocubos on the phone.

all in all it was an extreamly frustrating experience

Read full review of NetFlorist
Hide full review
ComplaintsBoard
S
11:14 am EST

NetFlorist no delivery

Good day.

I would like to find out if my husband who paid for flowers to be delivered to me today can get a full refund. I don't want to lay any complaints just a refund please as there were no delivery of flowers delivered. Please contact him on [protected]. Please just a refund nothing more please. We do not want a voucher just a refund back for money he transferred.

Thank you.

Read full review of NetFlorist
Hide full review
ComplaintsBoard
B
8:20 am EST

NetFlorist delivery

I ordered a gift on the 12th of February 2018 to be delivered on the 14th February 2018 in Pinelands. I provided accurate delivery address and instructions to deliver before 12 noon. On the website Order Tracking states that it is 'In Transit' and I received a notification to say it is being delivered. At the time I am writing this complaint it is 4pm and the gift has not arrived. They are unreachable over the phones and have provided no communication at all.
This is a disgusting example of service and what happens when you over extend yourself. Netflorist has literally ruined the spirit of Valentines day for many customers and their significant others.

Read full review of NetFlorist
Hide full review
ComplaintsBoard
B
5:14 am EST
Verified customer This complaint was posted by a verified customer. Learn more

NetFlorist netflorist are thieves and will ruin your special days.

I placed an order on 8 feb for delivery on 14 feb. I paid on 8 feb r300 by bank transfer and corresponded by email on the same day of my payment.
Come the 14th feb, upon tracking the delivery, I was informed that it was an incorrect order no. I called into netflorist 6 times trying to find out about my order. Eventually I was told that the items are out of stock and that was it... End of story...
I was not asked if I wanted to have the delivery changed or if I wanted a refund... Nothing. It was just sorry and bye.
I am left with no time to get a gift, and r300 out of pocket for the trouble. Netflorist are a bunch of thieves and will ruin any special day you may have. Do not trust them
Netflorist sucks

Read full review of NetFlorist
Hide full review
ComplaintsBoard
T
4:59 am EST

NetFlorist delivery

I've ordered a gift yesterday and made the payment immediately.
When I phoned them now, they said they sorry but it can't be delivered today and they should've emailed me yesterday which they didn't. I've been on the line for 45min and demanded to speak to the manager. No one has contacted me yet.
I said it is unacceptable and I will name and shame them on social media platforms if they do not deliver TODAY.
This is the second time I am having problems with service delivery.

Attached is the proof of payment I send yesterday and I asked them to get back to me.

Read full review of NetFlorist
View 0 more photos
Hide full review
ComplaintsBoard
K
3:21 am EST
Verified customer This complaint was posted by a verified customer. Learn more

NetFlorist terrible service

NetFlorist must close down due to the fact that they can not do what they say they can do. This is my second time that I am having a problem with them. They don't even return your calls they are good for nothing. I placed my order on the 5th of February to deliver on the 14 of Feb, they delivered they flowers but forgot to deliver the rest of the stuff. This will be the last that I will do business with them. Disguised at this service

Read full review of NetFlorist
Hide full review
ComplaintsBoard
K
3:20 am EST
Verified customer This complaint was posted by a verified customer. Learn more

NetFlorist debited my account but failed to process order

I had placed an order the 12.02.2018 and I was debited and I had received a receipt with no information at all and it said there is an error in my order I have tried to track my order but it said invalid I had called and spoke to a consultant which had assured me the order will be process when I had called on the 14.02.2018 to track my order I was told the order failed and will have to rebook. I need a refund as my partner will not be able to receive his gift due to the lack of your service.
My contact details [removed]

Read full review of NetFlorist
Hide full review
ComplaintsBoard
A
1:47 am EST
Verified customer This complaint was posted by a verified customer. Learn more

NetFlorist unauthorised credit card charge

on the 29th November 2017 I used a corporate credit card (Mr BM Pietersen c/o Stallion Security Property Services) to purchase an online gift for a client.
the receipt amount came to R789.80 which is correct, however the amount charged to the card by Netflorist came to R811.52
I called and spoke to Dalisizwe on the 7th Feb and logged the query with him. he suggested I email the query to him: [protected]@netflorist.co.za on the same day. Yesterday, the 13th Feb, I sent him another email stating I have received no feedback, nor any confirmation that anyone is actually attending to the query. When I call the [protected] number, it is unobtainable and there is no alternative number to call. The MD of Stallion is refusing to sign off the credit card recon because of the difference in the 2 amounts. I insist that this matter is addressed and resolved ASAP. it leaves a bad taste in my mouth and in future I will think twice before I order a gift for a client.

Read full review of NetFlorist
Hide full review
ComplaintsBoard
S
7:29 am EST
Verified customer This complaint was posted by a verified customer. Learn more

NetFlorist incorrect order delivered

On 13/02/2018 I ordered a box with red roses (My sexy rose vase) for R399.95 without delivery cost. What was delivered was 6 roses in a glass vase that looked like it was pushed into the vase in a hurry. I looked on the website and this arrangement costs R329.95. The call centre is obviously inundated with calls and there is no answer.

I would like to return this order and have the correct item that was paid for delivered. The chances of this happening now before Valentine's day is zero, so I am really unhappy about this.

Read full review of NetFlorist
View 0 more photos
Hide full review
ComplaintsBoard
L
2:20 am EST

NetFlorist double debit for payment

I ordered a gift online yesterday and Netflorist double debited my account, I have been calling and emailing them since I got the payment confirmation sms - and I have been transferred to all the departments with no help - then im told to send emails to which I dont get any replies, I dont know what to do anymore.
I called again this morning and they just asked me to email again, I called my bank who said only netflorist can do the refund.
What should I do

Read full review of NetFlorist and 1 comment
Hide full review
1 comment
Add a comment
T
T
TobieCSA
, ZA
May 16, 2018 3:33 am EDT

Exactly the same happened to me! My account was charged twice but no order was delivered. I've been fighting since February but nothing gets done. Not even one order was delivered. Worst company ever. A bunch of thief's

ComplaintsBoard
V
3:43 am EST
Verified customer This complaint was posted by a verified customer. Learn more

NetFlorist unable to deliver/liars/pathetic service

To have the slogan "Same day delivery" and you are unable to even deliver 2days after the due date. it is calles fals advertisement.

I placed an order for a very simple gift delivery to be delivered on the 30th.
After I made the payment early the morning of the 29th - I sent thru the pop - thru Standard bank - the account provided was for Standard Bank

I received no response - I contacted them late the afternoon of the 30th - enquiring about my delivery. I was told that it is in "Pending" status - and that I shouldn't send proof of payment thru the bank - I need to send it directly from my email. Which I did - and was assured my delivery (Already a day late) will be delivered first thing in the morning on the 31st.

I contacted them again, waiting for someone to answer for at least 10 minutes. I was assisted by a lady - She had then placed me on hold for another 13:46min.

Eventually she confirmed that payment was received and they will release my delivery.
Needless to say - I requested a refund.

To pay what they charge and receive this type of service - I will never use them again, I will also not recommend them to anyone.
Netflorist can delete my account.

I am still waiting for someone to respond.

Pathetic

Read full review of NetFlorist
Hide full review
ComplaintsBoard
M
3:37 am EST
Verified customer This complaint was posted by a verified customer. Learn more

NetFlorist tomato watch out of stock [protected] / [protected]

I ordered a tomato watch only to be told it is out of stock the next day after payment was made. I have to date had no proof of payment of the refund and keep receiving advertising emails. I am not interested in these. Kindly resolve this matter urgently. I do not want to place further orders with yourselves. I suggest mary
proceeds to resolve the matter otherwise a further complaint has to be lodged

Read full review of NetFlorist
Hide full review
ComplaintsBoard
S
5:32 am EST
Verified customer This complaint was posted by a verified customer. Learn more

NetFlorist netflorist - absolute disgrace

I am disgusted by Netflorist's absolute failure to deliver a product ordered for my fathers 70th birthday. I ordered wines etc that were meant to be delivered on Friday - it's Wednesday today, his birthday has come and gone and no delivery. I have contacted the call centre multiple times and have simply had NO help - NO answers - just false promises to come back to me via phone and email and ZERO delivery on any of these promises. You are a disgraceful company and I will NEVER EVER utilise your services. Shocking customer service is putting it mildly.

Read full review of NetFlorist
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact NetFlorist customer service

Phone numbers

+27 861 300 600 +27 112 878 200 More phone numbers

Website

www.netflorist.co.za

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with NetFlorist?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with NetFlorist Customer Service. Initial NetFlorist complaints should be directed to their team directly. You can find contact details for NetFlorist above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about NetFlorist. Discuss the issues you have had with NetFlorist and work with their customer service team to find a resolution.