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4.4 9653 Reviews

Netflix Complaints Summary

68 Resolved
1350 Unresolved
Our verdict: If considering services from Netflix with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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J
12:17 pm EST
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Netflix lacking real customer service

Recently i just wrote about the poor and what i beleive to be intentional delay of turn around times of Netflix rentals, well they are still at it. if you read my complaint of a few days ago nothing has changed, even after talking with them and a supervisor, they had their movies back but did nothing as far as processing the next set of rentals til the following day and then there is the shipping time. Netflix must be trying to make as much as they can for their investors while sacrificing their customer base, if true then that also begs the next question is Netflix getting ready to drop or side alley their U.S. business and direct their attention to the markets over seas which are finally opening up and are not saturated yet?

I suggest folks start using Red Box, now they may not have some of the older stuff, if at all, never know what they may do, but they do have movies, i don't think the Netflix fees are really any better when it takes a whole week from sending and receiving and turn around times that Netflix has gone too.

If you want to prevent the detailed info that Netflix is building about you then the elimination of the bar code above the nearest Netflix Facility on the return envelope, may prevent them from knowing where and when you placed it into the mail stream as they are not first scanned until they reach a USPS regional section and sorting center, the USPS will still get the envelope back to Netflix in the same amount of time it appears, you will just be protecting the info being gathered and stored by Netflix and whom ever else (USPS)from having access to the info. Placing your disc without the bar code being displayed will also not stop your return from getting to Netflix, rather a different on site at Netflix or an actual person will have to handle that piece(s) individually you might even effect them to have to hire someone.

If Netflix with all of the programing and technoligy can't keep or improve your experience then there should be no reason to assit them in their informational gathering of your stats, if you call them don't do the survey,

For those who don't know this the USPS sells your info to business and especially when you move if you use their change of address form. Want to prevent most of the junk and other mail you want to stop from following you, then take the time and only give the change directly to those you want to hear from. It can take years for your mail to junk up again if ever. If you don't think they are gathering info pay attention to the clerk when you get additional mail services they are just typing away your name and other info about you as well as the recipients info and they are storing it all.

The USPS is also getting ready to offer a way that you can see what is sitting in you mail box or is out for delivery and from whom it came. You have to wonder who else will have this access and will you ever know?

Netflix and the USPS are not your friends.

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11:27 pm EST

Netflix racism in your broadcasting

Why do you have a host on one of your shows who hates immigrants? My wife is from Mexico and does not speak very good english and I do not appreciate your host making fun of people who "don't speak properly". Chelsea Handler is a hateful Xenophobe who is intolerant of new immigrants and I will never watch a Netflix show again. I am boycotting all your shows and I will tell all my friends and family how you treat immigrants ! Please cancel my subscription IMMEDIATELY !

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1:14 pm EST
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Netflix movie turnaround times and shipping and nearest netflix facility

Netflix has a system in place that identifies your movie return while it is in the postal system mail stream as well as the when you actually received your movies as well as when they actually put them into the mail to you. In the recent past besides letting you know they knew they were in rout to them they would process you next movie(s) and send them off to you. They did this all by email which you would receive. Now emails about what they have received come in a day or so later, and shipping/history will say they will send your next movie(s) when they become available, available, with a large queue and their stated operations they go to the next available movie(s) and send them, they now are even going blank after the system shows they have your return.

It appears that Netflix in my opinion is slowing down turn around time to give you less movie(s) even though there is no stated limit to how many you get a month except the limit to what you get per your plan(s) size of DVDs. We were getting from 2 to 3 groups of DVDs depending upon the day of the week they were sent, Mon, Wed, Fri, or Tue, Thur per week. Now it is 1 set per week after they do their delay and slow down.

How is this good customer service, as well as how many jobs have been lost due to their consolidation to less processing sites such as elimination of the Providence, RI and Portland, ME processing facilities. Now a very large area is going through Boston, MA. They have a very unique Postal bar code setup system, they should be getting better not worse by slowing down, Knowing the postal system they can't blow smoke on this issue towards the postal system.

Maybe besides spreading the word that their service is intentional maybe when you call do not answer the service quality question at the end or if you do, give them a thumbs down. They are now responding to questions like they are reading a prepared text like they do foe overseas customer service groups do.

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9:48 am EST

Netflix worst chefs in america removed from netflix

The TV show, Worst Chef in America, was removed from Netflix in 2017. My family really enjoyed this show! We were about to watch the 2nd season finale, but it was gone. Please bring back Worst Chefs in America! I believe live TV is on season 9, so there are many seasons of this great show Netflix could bring to viewers. You do not offer a comparable show.

My email is [protected]@gmail.com

Thank you.
Stacey

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9:23 pm EST

Netflix password reset

After over 3.5 hours that started at 3:11pm and ended at 11:57pm creation of new email address with different providers and speaking to 4 - 1st line customer support folks and 3 different floor supervisors who all were unable to call be back in case of "mysterious" disconnections, and the fact that they could NOT add a phone # to send a reset text to they were unable to help me reset my password after trying to say it was my email providers network, thou all 3 of the email providers (yahoo, Gmail and work) could communicate with each other, and thou I kept saying that the issue is not the provider as when I enter my email address to send the reset to the error message kept saying that the email address was not associated to an account... and explaining that it was an account set up issue... left me googling Netflix alternatives...Hulu. very very very disappointed as I have never had any issues and up until was a happy customer, this was just beyond comprehensible. the kicker was that there was no offer of any type to offer a solution to reset my password that did not come via email! nor at the end of the ordeal did they even attempt to retain me as a customer by offering me any type of compensation to keep me! Wow super sad and disappointing as clearly if I was willing to spend over 3 hours on the phone trying to reslove I clearly wasn't inclined to leave them. Jeepers is this where we've reached with these larger companies?

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8:20 pm EST

Netflix removed show

I adored Netflix, an absolute mega-fan. However, taking away my favorite shows really put a sour note on the start on my 2017. I tried shrugging it off, but without those shows, I really have no reason to continue with Netflix. I really would like to maintain my subscription with Netflix because you have been so great up until now, but I don't want to spend money on something that I have no point in using. Please bring "Murder, She Wrote", and "Columbo" back. I can't see how that is too much to request. My grandmother and I would watch them together, and now we can't. Sounds silly, but those shows really brought us together. If Netflix does not bring them back then I will regretfully cancel my subscription. If needed, I can put together a petition to bring the shows back, I simply want this situation to be resolved so both parties can benefit.

Thank You

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5:28 pm EST

Netflix your edited version of my little pony, the episode, "where the apple lies". it's off putting and ruins the story continuity!

In the overall ongoing story of the series, it's a major plot point that the Applke Family produces apple cider, not juice. Your edit changing it to juice is absolutely ridiculous and uneeded! Not all cider is alcoholic, and that's honestly rather a weak point at best if it was your reason for the change. There is an entire episode in season two devoted to cider based plot, and its mention many, many times. You ruined it, seriously. It spits in the face of the shows plot and development, which just to let you know, is watched by nearly as many adults as children. We notice.

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5:12 am EST

Netflix netflix removed all christian, and updated flash and cosby episodes.

Hello I have been a Netflix customer for many years and have enjoyed the many programs on Netflix but recently I have notice that you have been remove different TV show like the updated Flash episodes, and The Cosby show, but the thing that really upset me is the fact that you have removed all the spiritual and Christian movies but left on or put the lesbian and gay shows in its place. This is wrong please put back on the Christian movies at once it should have never been removed, this is the main reason why I chose Netflix in the first place we are a Christian family and live by Christian values. Please return the Cosby show, the new flash episode, and the Christian movies or I will take my business some were else. Thank you Tony Fletcher a concerned and loyal customer.

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11:38 pm EST
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Netflix free trial

I signed for the free trial only to discover that Firefox's claim to support it was not working. I use Ubuntu and not interested in any Silverlight BS. Finally found the fixes to make it go. Nothing that support would have a clue about since they can't even type in correct sentences. An account check revealed that I had only 3 days left for trial. Opened a dialog with customer service to ask for an extension. My service was cancelled by me the entire time until I fixed it. And surely they can see I never watched anything. All I got was questions and diversionary tactics. I called it unfair practice and cancelled for good. Won't deal with a company that deals with me using a script reading dirtbag from another place who cant make an english sentence right. This is not racism. This is quality of service. Too bad I wasted so much time reasearching and fixing it.

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8:12 am EDT
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Netflix online video streaming

For the past month my Netflix at home video streaming has been worse than ever (the past 2 years it's had real bad buffering issues). I barely even plays after 10min of getting a show to turn on, then in the middle of the show, it'll just stop and go back to the menu and it takes ten more minutes to get it playing again. This is a great service and I choose not to get cable because of it, but I find it ironic that I've paid 8 dollars a month for MANY years and right after a mandatory upcharge to 10.59 a month, my Netflix has basically stopped working, making it just a waist of money and added frustration. Fix the streaming or you'll become obsolete when people are willing to pay stupid amounts on cable or other streaming video companies to deal with no hassle and oh yeah, getting to ACTUALLY WATCHING SOMETHING. The service is not worth even the cheap price if it doesn't even work. I have great internet and wi-fi extenders in my house that make all other electronics and types of streaming work great everywhere, only NETFLIX IS THE PROBLEM.

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10:06 pm EDT
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Netflix cuts out/no good movie selections

For the last 2 months Netflix cuts out every time after 2 minutes of running. My internet service is fine on the computer and the BlueRay. It is only Netflix that won't work. The movie selection and other titles are bad. Anything great you search for is non existent. I never quite get why their selection is SO limited, you can't even select any basic classic movies, as they are not featured. Netflix offers and shows a lot of contemporary garbage . Anything worth watching is only featured temporarily. One month later, you go and search for the one thing you liked from a month perior and it no longer exists in their selection. It is not even worth the $10/ month. They should pay the consumers to watch, not the other way around.

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Update by socalbearman
Oct 26, 2016 10:07 pm EDT

They suck, everybody knows it. Total ripoff, piece of crap.

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J
3:48 am EDT

Netflix multiple payments

I called Netflix on the 17th August to say they had debited my account twice once on the 8th again on the 17th.
I provided them with a screenshot of my August statement, that wasn't enough I then called my Bank to get the two authorisation codes that wasn't enough for them.

They are requesting a statement which I have to go into the bank and get as these days I don't get statements posted to me.

I don't understand how they can't track my two payments with the two authorisation codes I provided them with.

Doe's anyone know who relegates them in the UK, is it ofcom? I also find netflix customer services is very poor.

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2:32 am EDT

Netflix audio cut out

The sound for most of the newer adult cartoons (I.E American Dad, Futurama, Family Guy, Archer) cuts out in 15 minute intervals. The only cure I've found is just exiting and continuing the episode, which takes a lot of bandwidth. The problem isnt super important and I've lived with it for six months, but it needs to be addressed eventually. It only occours with full screen, high def episodes. I REALLY don't want to lower my video qyuality for POSSIBLE audio continuity, since I pay for good service and therefore should receive it.

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6:14 pm EDT

Netflix do not have any old movies

When I look up movies that were on Netflix they are not on the app any more and I think that it is unfair that your company deleted the movies that were orginally on there are not on there anymore and also that you guys do not automatically update the tv show so my suggestion is automatically update the tv shows and add the deleted movies and shows back on or you will start losing account members on your application

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11:00 pm EDT
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Netflix small list of titles

Netflix' list of movie titles available for rent is tiny. The amount you pay per month to not be able to watch any of the classic movies you might want to watch is outrageous. The company has obviously made a policy decision to not license many good movies, so paying customers are restricted to a very limited number/variety of movies for rent. Because of the lack of choice, I immediately ditched them and cancelled my subscription even before paying them a cent once I realized what a scam their operation is!

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3:15 pm EDT

Netflix charging for service we did not order or use

I am so upset with Netflix ! I was looking at movies on their web site to add to my list. I noticed that they were billing us for Streaming, which we never added to our account. When I was looking at my account, I saw that they have been charging me $7.95 a month for years. We opened an account in 2010. We only ordered the plan which includes 2 DVD'S a week with BLUE RAY. This should only amount to $17.95 a month. After speaking with 3 different reps about their mistake, they refused to refund my account for the whole amount that I was over charged. They said that they would only refund for one year. I told them that this was their mistake and that I never requested this extra service. I plan to contact the Corporate Office on Monday. Look out for these people! Check and re-check your account for accurate billing notations!

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2:01 am EDT

Netflix unequal customer service

I would like to address that Netflix provides different content for different places globally and that we are all paying for the service but are unable to access the same tv shows and movies. I see this as unfair as many of the tv shows that I and many others would enjoy, in particular anime, are of a much limited availability in the UK when compared to the USA. Just because we are from a different country does not mean we would not enjoy the same shows and this is evidenced by the popularity of breaking bad in the UK. Therefore, there should be a greater equality between countries on what we have access to watch.

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4:49 am EDT

Netflix they took money without my permission!

I joined Netflix and signed up thinking that it was a free account, but later they took my money for some sort of membership. All I wanted was to try their service and I was never planning to buy a membership. I contacted their support and demanded my money back. They said I will be given a refund and that was the last thing I heard from them. Then I contacted my credit card company and they blocked Netflix. I don't recommend this site. They are running some kind of scam.

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The DOBC
, US
Apr 08, 2016 8:42 am EDT

It says right on the signup screen that it is a FREE TRIAL... Stupidity doesn't deserve a refund...

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2:59 pm EST
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Netflix changed my streaming plan w/out permission

I received an email stating, "As you requested, we've changed your plan over to the 4 screens at a time plan at $11.99." I made no such request, so I called the customer service line and was repeatedly told that I or someone I gave access to must have requested the change! The customer service representative proceeded to rattle off multiple common devices with streaming capabilities to insure me that I must have left one logged into my account, "even a smart t.v. you no longer have..., " but I informed him that I have every device that is even capable of streaming in my possession. Also, I have never given out my password, I am a disabled veteran that lives alone with no visitors inside my home for the past 3 years, and the only streaming device that is or has been online for the past 2-3 years is my laptop. He continued to suggest that I either made the request for the change or that I had been negligent with regard to maintaining security of my account. The nerve! It has become clear, from a simple Google search that I am not alone. I told him as much and he told me, "don't Google this Netflix issue...I am aware of that article..." Clearly Netflix has millions of streaming customers and it will be quite easy to scam many out of collective millions by illegally altering the terms to which their customers agreed. It is a calculated risk because they know so many people use multiple, unsecured devices and because so many people share their passwords, that it would be easy to convince the average customer that it is entirely possible that one of the many people with access to the account made the change. Well, I am not the average customer, so the SCAM did not work on me!

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cwtpc
, US
Jan 10, 2022 4:12 am EST

There's two ways this happens - there were more than two people watching at the same time and a third person accepted the upgrade, or more likely, you got a new UHD tv or some other device that asked you if you'd like to upgrade for the higher picture quality package. Netflix doesn't change account details, the request or approval comes from the customer side. Of course you can find people complaining about this online - you can find people complaining about anything online - when they just can't accept that either their account was compromised or, more likely, they made a mistake themselves. If you've experienced unauthorized changes to your account, make sure to change your password and sign out from all devices.

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D0d3
, US
Apr 28, 2022 5:47 am EDT
Replying to comment of cwtpc

We were upgraded the the hd package. No new tv only watch it on my lg tv. 1 account and no additional logins so noone other than myself has accessed my netflix. I most certainly havent agreed to "keep watching in hd" yet I was upgraded without consent so YES they do do this scam.

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aussieinmiss
harrisville, US
Jan 09, 2022 2:47 pm EST

Same problem. At some point and with no email, I was upgraded to $19.25. How can you upgrade people without their permission? I am going to look into this because it's shady. When I contacted Netflix the lady said I must have done it. uh no, or I would not be contacting you to find out why you are manipulating my account. SMH. Their solution is for you to change it back not refund all the money taken without my permission.

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2:46 pm EST
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Netflix unauthorised payments taken and still no reply

I have emailed again an again an still no reply back from them! They took two payments off me for which I didn't even use I have complained to numerous of companies which put me threw to Netflix company complaints but still no joy! This is really starting to wind me up as I want this sorted out!

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James Francis Kardasz
, US
Jul 20, 2016 3:24 pm EDT

need to put on sum more old good MOVIE"S ! I can make you sum GOOD MOViE"S !

Netflix Customer Reviews Overview

Netflix is a popular streaming service that offers a vast selection of movies, TV shows, and documentaries. The platform has gained a massive following due to its user-friendly interface, affordable pricing, and high-quality content. Netflix has received positive reviews from users worldwide, with many praising the platform's convenience and accessibility.

One of the most significant advantages of Netflix is its vast library of content. The platform offers a wide range of genres, including action, comedy, drama, and horror. Users can easily find their favorite shows and movies and watch them at their convenience. Additionally, Netflix produces its original content, which has received critical acclaim and has become a fan favorite.

Another positive aspect of Netflix is its affordability. The platform offers different subscription plans, allowing users to choose the one that best suits their needs and budget. Moreover, Netflix does not require any long-term commitment, and users can cancel their subscription at any time.

Netflix's user-friendly interface is also a significant advantage. The platform is easy to navigate, and users can quickly find what they are looking for. The search function is efficient, and the recommendations algorithm suggests content based on the user's viewing history.

In conclusion, Netflix is a highly recommended streaming service that offers a vast selection of high-quality content at an affordable price. The platform's user-friendly interface and convenience make it a fan favorite worldwide.

Netflix In-depth Review

Pricing and Subscription Options: Netflix offers a variety of subscription options to fit different budgets and viewing preferences. From the basic plan to the premium plan, users can choose the one that best suits their needs. The pricing is reasonable considering the vast content library and the convenience of streaming.

Content Library: Netflix boasts an extensive content library that caters to a wide range of interests. From popular TV shows to blockbuster movies, documentaries, and even original content, there is something for everyone. The library is regularly updated with new releases, ensuring that users always have something fresh to watch.

User Interface and Experience: Netflix's user interface is sleek, intuitive, and easy to navigate. The platform provides a seamless experience, allowing users to effortlessly browse through the content library, create personalized profiles, and manage their viewing history. The search function is efficient, making it simple to find specific titles or genres.

Streaming Quality: Netflix offers high-quality streaming, with options for both standard definition and high definition. The streaming is smooth and buffer-free, provided you have a stable internet connection. The platform also supports 4K Ultra HD streaming for those who want to enjoy their favorite shows and movies in stunning detail.

Device Compatibility: Netflix is compatible with a wide range of devices, including smartphones, tablets, smart TVs, gaming consoles, and streaming devices. Whether you prefer to watch on the go or on a big screen, Netflix ensures that you can access your favorite content anytime, anywhere.

Original Content: Netflix has made a name for itself with its impressive lineup of original content. From critically acclaimed series like "Stranger Things" to award-winning movies, the platform continues to deliver unique and captivating content that keeps viewers hooked. The variety and quality of Netflix's original productions are commendable.

Customer Support: Netflix provides excellent customer support, with various channels available for assistance. Users can reach out to the support team via live chat, email, or phone, and can expect prompt and helpful responses. The comprehensive help center also offers a wealth of resources and FAQs to address common issues.

Accessibility Features: Netflix is committed to inclusivity and offers a range of accessibility features. Subtitles and closed captions are available in multiple languages, making content accessible to those with hearing impairments. Additionally, audio descriptions are provided for visually impaired viewers, enhancing the overall viewing experience.

Personalization and Recommendations: Netflix's recommendation algorithm is highly effective in suggesting content based on users' viewing history and preferences. The platform takes into account individual tastes and provides personalized recommendations, making it easier to discover new shows and movies that align with your interests.

Account Management and Security: Netflix prioritizes account management and security. Users can easily manage their subscription, update payment details, and monitor viewing activity. The platform also offers multiple security features, such as two-factor authentication, to ensure the protection of user accounts and personal information.

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