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4.4 9653 Reviews

Netflix Complaints Summary

68 Resolved
1350 Unresolved
Our verdict: If considering services from Netflix with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Netflix reviews & complaints 1436

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M
9:45 pm EST

Netflix laugh tracks

We are very happy with netflix and have enjoyed the original programming. However, the laugh tracks are obnoxious and one of the main reasons we stopped watching network television.

There are shows we would like to watch but won't because the laugh tracks are so intrusive. If a show is actually funny, it doesn't need canned laughter to tell the audience when to laugh.

Would it be possible to offer an option to turn off the laugh track in much the same way one can choose to have subtitles or not?

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11:29 am EST
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Netflix 72 dangerous animals

I find it disturbing that you have a new series about "dangerous animals". Haven't you learned yet that humans are the most dangerous animal? Why do you need to make humans even more afraid of their natural world? These animals are just trying to survive with their amazing adaptations. They are not out to get us! How about a little bit of sensitivity for our disappearing wildlife that we are driving to extinction!?

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Mhorghan
, US
Mar 30, 2018 11:36 am EDT

This show is full of inaccurate facts that do nothing but drive fear in people of these beautiful creatures. Take it down, it does so much harm to people who work with animals now having to deal with stigmas against these animals because of garbage like this.

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S
7:26 pm EST
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Netflix ratings system

Please add descriptions to the rating system. For instance, the TV-MA programs (which seem to be the majority of your adult programs nowadays) should have TV-type indicators (L, D, S, V) or detailed info on the level of these indicators prior to viewing. Not all adults care for the excessive graphic sex scenes, violence and profanity. If it was up to me I'd rather not have excessive expletives or graphic sex scenes in a show. I get that people make love but I'm not interested in the soft porn. It doesn't do anything to move the story forward in the majority of cases. Same thing with the excessive profanity. I'd like to know ahead of time what's going to be in the show I'm thinking of watching and choose if I want to see it not.

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Betsy P Smith
, US
Jan 02, 2018 8:31 am EST
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This is my major complaint about programming now. I don't want the F word thrown at me multiple times during one show. I don't want to see people having sex on my TV. I am forced to watch old, old movies just for the security of knowing I won't be subjected to such offensive sights and sounds.
Why is it so important to Hollywood that our culture be utterly debased? What do you gain? Not money. You'd be more successful if you would just stop it.

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E
2:48 pm EST

Netflix tv service

i have a new 6months free plan with my internet provider, virgin media, i also have a paid account yet i cant watch Netflix on two separate TV's at the same time, please sort this please, i have two accounts so am entitled to two Netflix, please fix this problem, many thanks, eddie, keep getting messages from you that vital information is missing, let me know what is wrong instead of having to guess, any more problems and i will just cancel my paid account and move to the free one, problem sorted and you lose money, thanks, eddie

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R
1:22 pm EST

Netflix the ranch (danny masterson)

First off I want to start off by saying, the ranch is the best show on netflix, and I only watch it because of the classic characters from past shows. I just want to say that I am disgusted that my favorite character danny masterson is being fired from his job because of allegations. Not evidence, but just because he was accused. What happened to "innocent until proven guilty". Its sad to see that he was taken off and it makes me not want to watch the show anymore. On the show, rooster just got to know a new snowbunny, and he was just trying to go crazy. He didn't deserve to be fired because of some allegations and accusations. #freetherooster #footinass #thatstuff #toohardtosaygoodbye

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B
3:55 am EST
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Netflix the ranch

I have been a subscriber to your service for almost 7 years. Mainly for titles I couldn't watch w/o cable. "The Ranch" was my go to Netflix original. Firing Danny Masterson has ruined the show. I'm not saying his alleged misconducts are ok, but he is a great actor. Don't ruin a show over a charge from 13 years ago. Bring him back untill he's convicted or proven innocent. I don't want to cancel my subscription, but I won't stand for wrongful termination. Ultimately you ruined my favorite show over something that is still being litigated in court. The ruling will not change my opinion that Danny Masterson (the rooster) is a good actor and should be on the ranch.

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M
4:52 am EST
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Netflix netflix programming

Why are you making me watch danny the rapist masterson on your "netflix original" the ranch series.?
The fact that you're still airing a show that features someone who has such little regard for women is shameful.
Grab a backbone. If you're going to fire half of the main cast in a series... Have the decency to pull the whole thing entirely. I don't want to see one moment of that human being's face lingering on my tv. It's not like you're taking the odd couple from is. It's not like even suddenly stopping perfect strangers. It's a [censor] show where you paid a known rapist to appear on your network.
Have the wherewithal to cancel the entire thing. You cancelled girl boss and you're still letting this fart of a show have play time on your network? Clearly you're still being run by 8 year old boys who put school yard friendships ahead of human decency.
I'm so glad crave and other counterparts exist so I can cancel my membership. Hell, i'm even considering going back to cable. Look what you made me do.

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Sulphur7
, US
Dec 15, 2017 5:12 pm EST

No one is making you do anything! Don't watch if you don't want to. Drop Netflix, do whatever you want, watch whatever you want. But you don't speak for everyone and have no right to try to top others from watching this show, if they want to watch it.

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D
6:48 pm EST
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Netflix firing of danny masterson

I am greatly disturbed that you fired danny masterson from your show, "the ranch". Your reason for doing so was based on unsubstantiated accusations that were thoroughly investigated by law enforcement many years ago. No charges were ever brought. It is a sad day when innuendo becomes the basis of law enforcement. For your information, it has been said that bill clinton is guilty of rape, murder, and treason. It has also been suggested that barak obama is guilty of treason and sedition. I have also heard that he is a cocain addicted homosexual communist radical islamic terrorist. What are you going to do about those facts you useless [censor]. Lennon would be very proud of you. The sad part of brain washing is that the victim rarely if ever knows they are the victim. Mr. Masterson has denied the accusations out of hand. Kevin spacey did not and then went to so called rehab.in the case of spacey, you were justified.in masterson's, you acted as police, judge, and jury without any substantiated evidence. You must ask yourselves who the hell you think you are! You are truly pathetic anti-intellectuals.

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M
3:26 pm EST

Netflix amazon fire tv

I installed a new Amazon Fire TV. I can scan to Netflix but when I try to open it I get an error message (ui-800-3). I checked the satellite and network connections and everything seems to be fine. I looked in your troubleshooting links but couldn't find an answer. You are my favorite and I was really looking forward to viewing my programs on my new hd flat screen. I don't want to be scrooge but hopefully, this is a simple fix. I appreciate your help.

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B
2:16 pm EST

Netflix making a murderer and season 2 of same

In this season of women accusing various men of sexual abuse and harassment felonies do you really think it wise to support the accused rapist and murderer of Teresa Halbach? Her torture, rape and muder is the ultimate sexual abuse. Please stop supporting this thug and eliminate Making a Murderer and refuse to add Season 2 to your programming schedule. After all he was released from prison for a sexual abuse crime only to be emboldened to escalate his hatred of women to murder. Do you honestly think he won't strike again if he is released now?

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Sando28
, US
Feb 03, 2018 11:34 pm EST

Luminol was never used at all.

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Sando28
, US
Feb 03, 2018 11:33 pm EST

Do you say the same about the forensic fies? It is clearly a case of lack of evidence and planted evidence. There were so many inconsistencies that were based on a prior conviction that was also proved to be another injustice. The point is, do you believe an innocent person should be jailed for life because this show depicts reasonable doubt and no real evidence at all. I for one watch all the forensic files because of my interest. In making of a murder it should have been a mistrial due to all the corrupt ways the police lead the investigation not to mention the lack of actual evidence and what seemed as planted evidence. Far as i am concerned there were many other suspects and not one was ever looked into.

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J
7:33 am EST

Netflix peaky blinders audio/visual out of sync

Hi,

My friends and I are watching Peaky Blinders seasons 1-3 before season 4 is released on the 21st. We noticed on season 1 ep 3 there was about a 5 second lag between the audio and visual. Most episodes seem to be fine but there are a few that do not align. Although it is tolerable, it certainly diminishes the viewing experience. Is there any way you would be able to sync these back up, or is there anything I can do on my end? Any info would be helpful.

Thanks,
Jeff

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G
4:46 pm EST

Netflix netflix*netflix.com, ca

my debit card was charged for a Netflix account in the amount of $27.99. I do use your services but my account has been closed for a couple of months now. These charges are not under any of my Google accounts. I demand a refund and my this active account closed. My email is: [protected]@gmail.com. The debit cards last 4 digits are 0744, exp. 02/28/21, 3digit code is 825.
Thank you for your help in clearing up this matter.

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O
12:32 pm EST

Netflix product not meeting what i'm paying for...

I love Netflix, but I find it difficult to understand why I can not see many of the films offered. I see great ones that I would love to see, but they are not in English and I do not want to spend the whole movie reading subtitles and not enjoying the movie. This is a huge waste of time and money. I am ready to end my subscription because I am not getting what I am paying for.

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6:46 am EST

Netflix membership cost

The cost of netflix is 20.64, this includes a dvd rental cost to which I haven't used in years. When I asked to be refunded for all those months and years I was given 1 month refund which was $10.32. So you just made a considerable amount of money from me. Now how many other people have you stolen from beside myself. This is a rip off! You are crooks.

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K
10:34 pm EST
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Netflix netflix

It keeps telling this title is not available, every show/movie was it does it! Not just a specific show every one we pick. This problem has been going on for about a week! It's ridiculous I pay every month and I can not watch anything. My whole family and I are starting to debate on whether or not we want to continue our subscription because what good is it if we can not watch anything!

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5:32 pm EST

Netflix languages

There is not enough movies that we can watch in French. Sadely my husband speaks only French and he is really limited in the movies he can watch. It's really frustrating when the movies is in every language but French and makes us want to cancel our account. It is unfair that we are unable to watch the movies that we like in our native language witch is French. In Ontario we are a bilingual province and French is one of this language. Also for the price we pay it is very frustrating that we can't even watch a movie in the language we speak. What a unfair reality with all the technology we have in 2017. There must be some changes or I will cancel my account.

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5:02 pm EST
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Netflix sexual harassment policy

Why is Danny Materson still working for this company? You got rid of Kevin Spacey as well you should have. How would you feel if this happened to the females in your family. One survivor is to many. These are women not victims. You all should be ashamed. We as subscribers are not willing to be a part of this so I am calling on all subscribers to demand action or cancel our subscriptions and go on Facebook, Twitter, Instagram, and whatever else to let you all know it's time to hold people accountable for their actions. Those in your company that don't agree should be shown the door and no severance package either. And I will start the ball rolling-- I work hard for my money and their are other ways of spending my money and other streaming companies we can go to.

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Michael nmn Hernandez
, US
Dec 06, 2017 1:52 pm EST

If he wasn't charged and was dropped because without merit 15 yrs ago why? Kevin was at fault. And admitted it. I think it was unfair to Dan. I'm thinking about dropping my subscription because of this. He should sue Netflix.

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M
6:44 am EST

Netflix apple tv netflix

I keep getting kicked off my movies and Netflix will crash and take me back to main screen with all the apps. This is extremely annoying and really didn't notice problems until I went to more screens added or devices added to my membership .! Sometimes it's only seconds into the movie or show and I will get kicked off ! Plz help or something! Thank you

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T
1:38 pm EST

Netflix netflix

I have 3 different comcast infinity boxes in my house: then smaller 2 tv's can receive all netflix movies, except the main tv which is a much larger tv on the vcr main unit. — most other films are received there, however slowly, except for a number of large content movies eg, eyes wide shut, basic instinct, etc.. I had them check the system a& they said the problem was with netflicks. — i'd like this fixed.

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W
8:50 pm EST

Netflix downloading to ipad

I am unable to download TV series to my iPad Pro. These are shows that are Netflix produced, or by others, and are included in the Available to Download list. I can download movies (when I can find them; no way to sort to just movies in ATD.)

My iOS and Netflix app are up to date.

I called Netflix 2X (on 11/20 and 12/01). The issue remains unresolved. Today, the tech acknowledged there is a known issue concerning downloading TV shows to iPads, but there is no solution in sight. I told the tech that I will cancel Netflix if it is not resolved by December 27, the date their new price increase takes effect. Why should I pay more for a service that is not fully functional?

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Update by Whatsupbro
Dec 01, 2017 8:56 pm EST

After the 12/01 call, the tech sent an email with a link for additional information. His email arrived, but the link does not work. Here it is: https://help.netflix.com/support/48697. "Page Not Found." OMG.

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Netflix Customer Reviews Overview

Netflix is a popular streaming service that offers a vast selection of movies, TV shows, and documentaries. The platform has gained a massive following due to its user-friendly interface, affordable pricing, and high-quality content. Netflix has received positive reviews from users worldwide, with many praising the platform's convenience and accessibility.

One of the most significant advantages of Netflix is its vast library of content. The platform offers a wide range of genres, including action, comedy, drama, and horror. Users can easily find their favorite shows and movies and watch them at their convenience. Additionally, Netflix produces its original content, which has received critical acclaim and has become a fan favorite.

Another positive aspect of Netflix is its affordability. The platform offers different subscription plans, allowing users to choose the one that best suits their needs and budget. Moreover, Netflix does not require any long-term commitment, and users can cancel their subscription at any time.

Netflix's user-friendly interface is also a significant advantage. The platform is easy to navigate, and users can quickly find what they are looking for. The search function is efficient, and the recommendations algorithm suggests content based on the user's viewing history.

In conclusion, Netflix is a highly recommended streaming service that offers a vast selection of high-quality content at an affordable price. The platform's user-friendly interface and convenience make it a fan favorite worldwide.

Netflix In-depth Review

Pricing and Subscription Options: Netflix offers a variety of subscription options to fit different budgets and viewing preferences. From the basic plan to the premium plan, users can choose the one that best suits their needs. The pricing is reasonable considering the vast content library and the convenience of streaming.

Content Library: Netflix boasts an extensive content library that caters to a wide range of interests. From popular TV shows to blockbuster movies, documentaries, and even original content, there is something for everyone. The library is regularly updated with new releases, ensuring that users always have something fresh to watch.

User Interface and Experience: Netflix's user interface is sleek, intuitive, and easy to navigate. The platform provides a seamless experience, allowing users to effortlessly browse through the content library, create personalized profiles, and manage their viewing history. The search function is efficient, making it simple to find specific titles or genres.

Streaming Quality: Netflix offers high-quality streaming, with options for both standard definition and high definition. The streaming is smooth and buffer-free, provided you have a stable internet connection. The platform also supports 4K Ultra HD streaming for those who want to enjoy their favorite shows and movies in stunning detail.

Device Compatibility: Netflix is compatible with a wide range of devices, including smartphones, tablets, smart TVs, gaming consoles, and streaming devices. Whether you prefer to watch on the go or on a big screen, Netflix ensures that you can access your favorite content anytime, anywhere.

Original Content: Netflix has made a name for itself with its impressive lineup of original content. From critically acclaimed series like "Stranger Things" to award-winning movies, the platform continues to deliver unique and captivating content that keeps viewers hooked. The variety and quality of Netflix's original productions are commendable.

Customer Support: Netflix provides excellent customer support, with various channels available for assistance. Users can reach out to the support team via live chat, email, or phone, and can expect prompt and helpful responses. The comprehensive help center also offers a wealth of resources and FAQs to address common issues.

Accessibility Features: Netflix is committed to inclusivity and offers a range of accessibility features. Subtitles and closed captions are available in multiple languages, making content accessible to those with hearing impairments. Additionally, audio descriptions are provided for visually impaired viewers, enhancing the overall viewing experience.

Personalization and Recommendations: Netflix's recommendation algorithm is highly effective in suggesting content based on users' viewing history and preferences. The platform takes into account individual tastes and provides personalized recommendations, making it easier to discover new shows and movies that align with your interests.

Account Management and Security: Netflix prioritizes account management and security. Users can easily manage their subscription, update payment details, and monitor viewing activity. The platform also offers multiple security features, such as two-factor authentication, to ensure the protection of user accounts and personal information.

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