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4.4 9653 Reviews

Netflix Complaints Summary

68 Resolved
1350 Unresolved
Our verdict: If considering services from Netflix with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Netflix reviews & complaints 1436

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B
6:26 pm EDT

Netflix payment charges

As in the photos provided it shows that I cancelled my membership completely on June 13th. The confirmation is there. Then I get billed for $11.79 on my card when there is no membership from me. I would like a refund of $11.79. I do not want to have any membership with Netflix. If this could be resolved that would be great. Thanks and sorry for any confusion

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11:02 am EDT

Netflix tv series: reply 1994

Dear Netflix,
I'm very excited by the many new additions of foreign and especially Korean television shows and films, as a Korean-American myself. In particular, I was very excited by the addition of Reply 1997 and Reply 1994, because I have been meaning to watch Reply 1994 for a long time and loved its predecessor. However, it's clear that the subber had no understanding of the premise of the show. The premise of the show is built on the mystery of the protagonist's future husband, who we know is amongst her friends. We are given the exact name of the husband in recurrent scenes that forward to the future, but the mystery is maintained as the characters are referred to only by their nicknames. However, even within the first couple of episodes, the subber replaced the nicknames of the characters with their real names. While I did not pay attention to it at first, I realized that the husband was revealed-- and I am only halfway through the series. Therefore, the show has been spoiled, through no fault of my own. I recommend that someone, perhaps a different subber, revise the show's subtitles so that no more viewers' experiences will be ruined like mine has. Perhaps this may not seem important to the company, but to me it shows a neglect and carelessness on the part of Netflix in regard to its foreign features. I appreciate Netflix's attempt to appeal to a broader audience, but I also think it could do a lot better, and everyone would benefit from this. Thank you.

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7:42 pm EDT

Netflix documentary about hedy lamarr

I loved the overall message of the movie, however I was a bit appalled that you would show Hedy at 16 with exposed breasts and full-side nudity. I remember that when Tracy Lords revealed she had done porn at 15-17, all her pornographic movies were pulled from the shelves. Doesn't this apply to a long dead actress also? She was under-aged when those shots were taken. I do not think Netflix should be showing a naked girl at 16. Has the standards changed? I don't think so. You might want to rethink this one.

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10:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Netflix programming

Please do not put any Obama crap on here, I do not wish any of the money I spend with Netflix to fund idiotic insane behavior. I buy Netflix for entertainment. I already put up with [censored] like David letterman now. Stick to your core or I believe you will lose out like the NFL or any other org that gets political. If people want this type of material they can watch CNN or MSNBC...

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Concerned Independent
, US
Jun 13, 2018 7:47 am EDT

I too am upset by Netflix's politicization of its programming. Turn on Star Crossed where they say the pledge of allegiance and leave out the line "under God". I was so mad I won't watch it now. I'm not sure why Netflix needs to do these kind of things when it is so unnecessary unless you are from the left and want to make a public statement. I'm dropping my subscription.

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A Lewis
, US
Jun 26, 2018 1:37 pm EDT

Don't put any idiotic things about Trump either!

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A Lewis
, US
Jun 26, 2018 1:38 pm EDT
Replying to comment of A Lewis

Because everything Trump says is idiotic!

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A Lewis
, US
Jun 26, 2018 1:41 pm EDT
Replying to comment of A Lewis

If I want to watch an idiitic Trump, which I don't I will watch Fox, which I won't!

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Z
6:00 pm EDT

Netflix the secret life of an american teenager

I used to love Netflix so much that I've watched it all the time. I've praised it even.. so many shows was good to me but what I really loved the most was the secret life of an American teenager. I'm so upset about this show getting removed, I loved this tv show so much and I wanted to watch it again so why remove that show? There's a lot of shows that's useless on here I'm so disappointed this show being removed.

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12:16 am EDT

Netflix limited movies/shows

Hello,
I am so disappointed in Netflix right now, it seems the monthly prices go up however the quality of the movies and shows significantly decrease, for example you got rid of tangled and replaced it with god only knows what low budget train wreck... please stop taking off good movies/shows and replacing them with cheap ones or else I will take my business else where.

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12:17 am EDT

Netflix netflix titles

So very extremely upset about hearing that some seem to be popular shows are being taken off the Netflix list. In particular bobs burgers and American Dad and 3rd rock from the sun. These seem to be popular shows with plenty of people watching. Why take them off? Are you at least replacing with something similar. I know many people becoming very dissatisfied and will switching to different streaming companies. Hope I won't have to say goodbye as well.

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11:04 pm EDT

Netflix netflix

I'm complaining about an additional charge for a service I did not order. I'm a retired service connected veteran who has been a client of netflix for a couple years. I've got 1 (one) tv why would I set up for 4 screens. I'm on a fixed income and I can only pay the amount i've been paying for one (1) screen at $8.99 not it's $13.09. I spoke with customer service and became very angry, because I felt robbed by netflix. I never signed up for 4 screens. Its bad enough I have to fight for my va benefits, now netflix decides that I need to pay for 4 screens and increase my payments. Customer service has gone down the toilet!

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1:35 pm EDT

Netflix keeps logging me out

In the past 3 days Netflix has logged me out of my profile at least 20 times. It doesn't matter if I'm on my phone or on my laptop. Sometimes it has even kicked me out while I'm in the middle of watching one of my shows. I don't know what's going on but I would really like for this issue fixed soon. If this doesn't stop anytime soon, I'll go over to Hulu instead.

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7:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Netflix programming

I do not want the Doc Martin show to be dropped on July 1! This has been a very entertaining show and it needs to remain on. Netflix. In fact additional seasons that are being produced need to be shown. Audiences want to continue to follow the story line and see what the outcome will be. We don't want to be left with a cliffhanger We need to be able to vie all the final seasons and get the complete story.

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Adi Kabazo
, US
Jun 10, 2018 9:46 am EDT

In Canada Doc Martin was just recently dropped and I am furious as we just started watching it a few weeks ago. Netflix does such a great job notifying people of new content but doesn't give adequate (or any) advance notice before removing content, most importantly series!

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1:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Netflix 13 reasons why

My sister was talking to me about this show, she told me the most harrowing story about season 2 and that disgusting scene. I understand getting the concept of bullying across to young adults is a must however, this has been taken too far. The content is unacceptable to anyone, especially young adults.
Is there any way it can be taken down?
Please.

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7:51 am EDT

Netflix customer service

Called in to get an extension on my bill was told that I wasn't eligible because my account had previously been on hold but never called in to get an extension supposedly made my account ineligible for an extension. So because I never asked for an extension and my payment was late THAT WILL THEN MAKE THE CUSTOMER INELIGIBLE FOR A &12 PAYMENT EXTENSION. I spoke to a rep named Berry and then to a manager named Carl who didn't even know the ID of HIS rep. Gave me wrong information regarding my account and I am not happy at all. Netflix doesn't even send out surveys for the customer service when they should. They also don't send out bills or payment due dates when they should. They don't have proper reps and "managers" that can give the correct information and have no ability to assist a customer. Why have managers if they have the same ability as the rep? Seriously considering keeping my $12 to myself or finding another streaming service.

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1:47 pm EDT

Netflix chris rock special

I'm sorry to see that Netflix supports racism, even if it is thinly disguised as comedy. His remarks about seeing "more white kids shot" is truly disgusting. People even laughed while truly we should be begging to see NO children shot. I've had my account for a long time and it is the top tier account. I just don't think I can continue as a customer if Netflix insists on promoting more racist, divisive programming

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johnt555
, US
Jun 06, 2018 4:09 pm EDT
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Yes, and the recent appointment of Susan Rice to the board will make things even worse. I don't watch Netflix to hear their political views - don't think anyone does. With Susan Rice aboard, liberal racism will only go downhill. Damn shame, I really liked Netflix too. Time to disconnect!

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A
11:20 am EDT

Netflix netflix programming

How far left is Netflix going to take its programming? Obama's and Michelle Wolf? Part of the attraction of subscribing to your service was to escape the continuous biased, hate filled, un- American spew from the left.
Let me know if this is going to be the direction you're going to take, so that I can cancel my membership with you and seek decent entertainment elsewhere.

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Disgusted Beyond All
, US
Jul 09, 2018 3:12 pm EDT
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I am thoroughly disgusted by the far left perspective of Netflicks and particularly the airing of Michelle Wolfe's The Break. The episode on abortion was incredibly disgusting. I shall cancel my subscription.

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Anita Bawnghit
, US
Jun 05, 2018 7:01 pm EDT

Please cancel your accounts. Netflix can live without you.

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Anita Bawnghit
, US
Jun 17, 2018 10:16 am EDT
Replying to comment of

Great post comrade, putin would be proud

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stan393
, US
Jun 05, 2018 4:35 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I agree as well nobody wants to hear or see ever again the worst president in the history of this great country. He and it tried for 8 years to destroy this nation. Get rid of these lefty loonies we pay to watch good programming not some brain dead liberals known as barry and moochele odumbo

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B
10:13 pm EDT

Netflix netflix removing family guy

Dear netflix,
I'm not sure what you were thinking when you discontinued family guy. Instead of adding a bunch of crappy shows, I wish you would have kept the one good one you had. I will be dropping my account with you if family guy doesn't get added to netflix again. I am sorry for being difficult, but I pay monthly to watch family guy and you gave ruined that for me. Also, i'd like how I met your mother back too. Thank you

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3:05 pm EDT

Netflix movies

Yall just added the Prince and Me 4 but dont have the first three movies . Yall also only have the last highschool musical movie instead of all of them . Yall also took the Hannah Montana movie off . Yall also took the series Violetta off of Netflix but kept the movie . No ones going to understand the movie unless the watch the series first . Yall need to think about the shows yall tale off and if they are in a series . Yall also need to think abiut how it affects your customers when yall take show and movies off of Netflix.

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1:02 pm EDT
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Netflix netflix customer support

Gerardo (a live chat support agent for Netflix) was very rude and unprofessional. At the very beginning of the chat, he was already questioning the problems I were having. He acted like I was lying even though he said he believed me. He never helped me with my issues I was having on the Netflix service. He ended up saying goodbye and ending the chat when I was in the middle of typing something. Issue still isn't resolved. I tried having the chat transcript sent to me e-mail. It said it was, but I never received it. I wonder if the agent had anything to do with that. (it might just take a while before I receive it). I decided to type this complaint immediately after the terrible experience. Most of it hasn't been explained.

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A
Alesha Dixona
, US
Jun 07, 2018 7:42 pm EDT

Tech service us mission at Netflix (Netflix Support) is to deliver joy to our members by providing high-quality content, presented with a delightful experience. We are constantly innovating on our product at a rapid pace in pursuit of this mission. Our innovations span personalized title recommendations, infrastructure, and application features like downloading and customer profiles. Our growing global member base of 125 million members can choose to enjoy our service on over a thousand types of devices. If you also consider the scale and variety of content, maintaining the quality of experience for all our members is an interesting challenge.
Get more info:- http://www.techserviceus.com/technical-support-for-netflix-issues/

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11:48 am EDT

Netflix streaming

The selection that you offer is [censored]; the sheer quantity of subbed movies that haven't been dubbed is [censored]; the newer movies about suicide and homoeroticism added to your five sharknadoes, the tire, or however many tremors movies (you guessed it), is [censored].

Someone had to have literally tried to ruin space theater, and they did so, with such efficiency, that the new version made me want to go deaf.

You can keep trying to paint a turd gold, but you're still just fondling crap.

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11:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Netflix programming

Please, please keep Sense8. I am a 68 year woman from the most conservative part of the US (northern Utah), who has never before begged on behalf of a series, but I'm afraid that losing this show will send me into mourning! I love these characters so much that I will grieve for them.

It's easy to see that the production values are incredible, and so the expenses must be astronomical, but every episode is a visual feast. It is beautiful to watch and amazing to experience.

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M Mcknight
Davenport, US
Jun 02, 2018 12:39 am EDT
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Netflix just signed a contract with former Manchurian candidate and illegal president Obeyme and his wife so just delete your Netflix account. I had enough of Obama from the 8 years (and future decades) of his ruining my country and his health care reforms killing people. Why would I pay yet another echo chamber for more of that? Why would anybody?

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B
10:15 pm EDT

Netflix political

You hire susan rice on your board and now do a deal with the obama's for 50 million. I've been a member for years and now you have to get political. I know it may mean nothing to you as a company and other subscribers but this is a disgrace to some of your customers. I will be cancelling my subscription. Every year your prices go up, But you have plenty to pay such high contracts.

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Netflix Customer Reviews Overview

Netflix is a popular streaming service that offers a vast selection of movies, TV shows, and documentaries. The platform has gained a massive following due to its user-friendly interface, affordable pricing, and high-quality content. Netflix has received positive reviews from users worldwide, with many praising the platform's convenience and accessibility.

One of the most significant advantages of Netflix is its vast library of content. The platform offers a wide range of genres, including action, comedy, drama, and horror. Users can easily find their favorite shows and movies and watch them at their convenience. Additionally, Netflix produces its original content, which has received critical acclaim and has become a fan favorite.

Another positive aspect of Netflix is its affordability. The platform offers different subscription plans, allowing users to choose the one that best suits their needs and budget. Moreover, Netflix does not require any long-term commitment, and users can cancel their subscription at any time.

Netflix's user-friendly interface is also a significant advantage. The platform is easy to navigate, and users can quickly find what they are looking for. The search function is efficient, and the recommendations algorithm suggests content based on the user's viewing history.

In conclusion, Netflix is a highly recommended streaming service that offers a vast selection of high-quality content at an affordable price. The platform's user-friendly interface and convenience make it a fan favorite worldwide.

Netflix In-depth Review

Pricing and Subscription Options: Netflix offers a variety of subscription options to fit different budgets and viewing preferences. From the basic plan to the premium plan, users can choose the one that best suits their needs. The pricing is reasonable considering the vast content library and the convenience of streaming.

Content Library: Netflix boasts an extensive content library that caters to a wide range of interests. From popular TV shows to blockbuster movies, documentaries, and even original content, there is something for everyone. The library is regularly updated with new releases, ensuring that users always have something fresh to watch.

User Interface and Experience: Netflix's user interface is sleek, intuitive, and easy to navigate. The platform provides a seamless experience, allowing users to effortlessly browse through the content library, create personalized profiles, and manage their viewing history. The search function is efficient, making it simple to find specific titles or genres.

Streaming Quality: Netflix offers high-quality streaming, with options for both standard definition and high definition. The streaming is smooth and buffer-free, provided you have a stable internet connection. The platform also supports 4K Ultra HD streaming for those who want to enjoy their favorite shows and movies in stunning detail.

Device Compatibility: Netflix is compatible with a wide range of devices, including smartphones, tablets, smart TVs, gaming consoles, and streaming devices. Whether you prefer to watch on the go or on a big screen, Netflix ensures that you can access your favorite content anytime, anywhere.

Original Content: Netflix has made a name for itself with its impressive lineup of original content. From critically acclaimed series like "Stranger Things" to award-winning movies, the platform continues to deliver unique and captivating content that keeps viewers hooked. The variety and quality of Netflix's original productions are commendable.

Customer Support: Netflix provides excellent customer support, with various channels available for assistance. Users can reach out to the support team via live chat, email, or phone, and can expect prompt and helpful responses. The comprehensive help center also offers a wealth of resources and FAQs to address common issues.

Accessibility Features: Netflix is committed to inclusivity and offers a range of accessibility features. Subtitles and closed captions are available in multiple languages, making content accessible to those with hearing impairments. Additionally, audio descriptions are provided for visually impaired viewers, enhancing the overall viewing experience.

Personalization and Recommendations: Netflix's recommendation algorithm is highly effective in suggesting content based on users' viewing history and preferences. The platform takes into account individual tastes and provides personalized recommendations, making it easier to discover new shows and movies that align with your interests.

Account Management and Security: Netflix prioritizes account management and security. Users can easily manage their subscription, update payment details, and monitor viewing activity. The platform also offers multiple security features, such as two-factor authentication, to ensure the protection of user accounts and personal information.

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