Menu
Netflix Customer Service Phone, Email, Contacts

Netflix
reviews & complaints

www.netflix.com
www.netflix.com

Learn how the rating is calculated

4.4 9653 Reviews

Netflix Complaints Summary

68 Resolved
1350 Unresolved
Our verdict: If considering services from Netflix with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Netflix has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Netflix. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Netflix reviews & complaints 1436

Filter reviews by rating
5
8223 reviews
4
0 review
3
2 reviews
2
2 reviews
1
8 reviews
Sort by:

Newest Netflix reviews & complaints

ComplaintsBoard
J
7:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Netflix netflix playing for 11 months no and don't get the service - unhappy

Hi

I pay ever moth for netflix (last 11 months) and if we want to watch netflix channel give me the message that I must subscribe so wath are I paying for then . I try singing in many times and every time it give me the message that: sorry we can't find account with the email address [protected]@gmail.com and still I reserved email from netflix on my account and netflix still reserved my payment every moth but I cot notthing to show for it. So netflix is stealing my money. And last watching or using netflix was 16/10/2016. Please I must have n credit with netflix of R1491.05 for paying R135.55 ×11 months and never reserved the service for this.

Hope to hear soon from you.

Very unhappy with netflix

Good day
JURGENS

Read full review of Netflix
View 0 more photos
Hide full review
ComplaintsBoard
K
11:21 pm EDT

Netflix slow to no service, customer service cut me off

Netflix takes forever to load on my TV and Roku stick. Tonight, it backed me out and made me sign back into my account. It stays stuck at the Netflix logo forever, then it goes to "Who's Watching?" and takes forever to respond to my finger hitting Enter on the remote.

Then it takes forever to navigate to the show I want. It starts playing the show, but then it kicks me out and I get a black screen with "We are having trouble playing this title right now. Please try again later."

This does not happen when I use Hulu, so I know it's not my TV, my Roku stick, or my WiFi. It's Netflix.

I tried calling customer support twice. Both times, I got cut off in the middle of the call.

The Netflix "service" has been flaky and unreliable like this for at least a month. Since I'm not getting consistent service, I'm beginning to wonder why I pay the bill.

Read full review of Netflix
Hide full review
ComplaintsBoard
S
10:23 pm EDT

Netflix netflix title: pygmies (children of the forest)

This title is a blatantly exploitative journey into a "National Geographic" style of film, without the anthropological or scientific excuses for it's bad filmmaking. It's merely an excuse for showing naked "primitives" (many of which are children) to satisfy the voyeurism of the audience. The filmmakers obviously harbor fantasies of being radical adventurers while in reality they were just trying to get footage of flapping breasts. Try to do better in your film selections, please!

Read full review of Netflix and 1 comment
Hide full review
1 comment
Add a comment
C
C
Carollina
, US
Dec 15, 2018 2:21 pm EST

Your comment is very disturbing. The filmmaker was showing the individuals in their natural habitat. Why would he make them wear cloth to satisfy ignorant, misogynist like you.

ComplaintsBoard
S
4:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Netflix deducted 4x from my bank account

I was deducted 4x in my bank account this month. This Friday to be exact. 3 in the morning and 1 in the afternoon. They insist i was only billed 1x in my Netflix account. But how come I was deducted 4x?! This is unacceptable! Moreover, it is very difficult to contact them. What kind of customer service are they practicing?! So disappointing! Netflix, fix this issue!

Read full review of Netflix
Hide full review
ComplaintsBoard
R
4:25 pm EDT

Netflix dvd/bluray delivery service

WHAT is going on with the Netflix shipping service. As of now ( I just checked), Netflix have no discs on the way to me despite my very long queue and my having returned both discs already. When Netflix (eventually) ships one from Trenton, NJ, it now takes two or three days to arrive, when shipments from Merrifield, VA always would arrive the next day.

Netflix mail service, in my opinion, has become abominable. The "2 Discs out at-a-time" plan is an abysmal joke. I almost NEVER have two discs in my hands at one time. Yes...yes...yes. I understand "out" means Netflix shipped them to me, but if they are so long is arriving the effect is still not acceptable.

Netflix's streaming service, while effective for me, is very limited in scope. Compare my 400+ disc queue to my roughly 100 show streaming queue, mostly some TV shows I've missed. If that's all Netflix has to offer, maybe it's to give up on Netflix and try Hulu, Amazon, and HBO. Yes, it will cost more, but I won't be P-O'd as much, and I already am a Prime member for the shipping benefits (By the way, Netflix might learn from Jeff Bezos' shipping practices. I can even get some orders the next day. at no extra cost)

Netflix is supposed to be the leader in video delivery services. I expect much better performance from them if they want to keep me. I've been a subscriber for almost 14 years; should that end soon?

Read full review of Netflix
Hide full review
ComplaintsBoard
T
8:26 am EDT

Netflix next episode thumbnail can spoil stuff

Hi, I just wanted to point out that the thumbnail for next episodes, in some shows, can, on occasions, spoil something.
For example, an episode might end on a cliffhanger where a character might die, and then the thumbnail directly shows that character in perfect health, that kind of spoils the whole effect :p

Happened to me on a few shows too, not that rare of an issue.
That also affects the "preview image" shown while an episode is loading (which is always the same image as the thumbnail one).

Having only the show's banner instead of a preview image might be more suited i think.

Thanks for your attention!

Read full review of Netflix
View 0 more photos
Hide full review
ComplaintsBoard
D
10:03 am EDT

Netflix netflix originals - quality

My family has been disturbed by the large percentage of Netflix Original entertainment that is unacceptable. We have tried on several occasions to sit and watch something together, only to have to turn it off when the subject matter becomes immoral either in actual depiction or discussion, or foul language is used. An example is "Stranger Things". We had heard good reviews, so were excited to sit down as a family and watch it, but were again disappointed by the language and suggestive material. We made it into the 2nd episode, where teen sex is discussed as normal and then actually depicted, at which point we turned off the show, disappointed once again. We have not found any Netflix Original programming yet that is suitable to watch, at least for those who still have morals. I request that an effort be made to make suitable material for families, or even for those who do not wish to pollute their minds. Many plot lines are of great interest to us, but we won't watch them because of the unnecessary language and immoral content.

Read full review of Netflix
Hide full review
ComplaintsBoard
P
8:58 am EDT

Netflix dvds

I have dvd's in my que that are consistently in "long wait" status for months and on those random times when the dvd shows as "available" when my next dvd is due to ship all of a sudden it's listed as "long wait" again?

Ship me "rookie blue season 2"! Cosby season 7 too!
Why can you ship for other venues for select dvd's but not these?
This is why I stopped my 3 dvd's shipment and am only receiving 1 disc.

On the flip side why aren't all seasons in a series available? Why is law & order: criminal intent season 3 not available but season 4 is?

This inconsistencies are unprofessional and i'm so close to cancelling my membership altogether.

Read full review of Netflix
Hide full review
ComplaintsBoard
D
1:43 am EDT

Netflix title releases

- Netflix releases movies and tv shows as "originals"
- Netflix states a date for the original titles release

---Issue---
1. I'm in Australia 🇦🇺

2. The date of release is the date of release, according to the customer service officer (Ceci) Netflix will release movies based on another time zone.

3. Australians pay high fees to view Netflix, when a date is stated for the realease of a title I expect it to be released based on my time zone.

4. Netflix needs to increase the movies added in all genres.

Read full review of Netflix
Hide full review
ComplaintsBoard
J
3:34 pm EDT

Netflix payments illegally withdrawn from my account

In 2015 I had a run-down with Netflix, which ended in them, very correctly, refunding several years of payments that they had been taking for no service. I was horrified to see that they continued to withdraw from my account until June 2016. Attempts to contact them were no good, and when I did finally get hold of someone I was told that they couldn't refund the money they had (illegally) taken because they had no record of my account.
This, in my view, is criminal.

Read full review of Netflix
Hide full review
ComplaintsBoard
A
5:04 pm EDT

Netflix unethical behaviour

i am sincerely mad about orange is the new black, and Wentworth being unavailable to my Netflix account. i have a been a big fan of these shows for months. i would like to warn you, that i will sue, if the removal of my shows is permanent. you will also be sad to hear, that you will loose your most loyal customer, of 15 years. i was going to submit my complaint at just that, but it appears you glistering fart blossoms want me to waste EVEN MORE of my time to explain my distress of the situation. it is unlawful to me, and all netflix users. i hope you guys choke on all the nice words you said when advertising me to sign up for this user.

Read full review of Netflix
Update by Amberismad3333
Aug 22, 2017 11:05 pm EDT

on the grounds that orange is the new black, and wentworth have been removed. i just said that. now consider yourself, a glistering fart blossom like the rest of netflix.

Hide full review
ComplaintsBoard
N
10:37 am EDT

Netflix netflix

Half the movies on Netflix are India or Mexican and they rarely load new movies. Millions movies out there and they load old movies from the 70s and 80s my god I'm not paying $10 month for that. And I have heard movies are uploaded and chosen by people in India and Mexico. I'm in America not their I'm looking for a new service. Totally disappointed.

Read full review of Netflix
Hide full review
ComplaintsBoard
R
1:49 am EDT

Netflix women who kill lions

This show disgusts me. I refuse to watch it but I get the general idea by the title. You are glorifying this practice.Did you pay them for this crap. Give them some money to keep hunting. What is wrong with you? You should be making a show about how you are trying to stop it. Use your money for good. Not glorifying these murderers. Way to encourage inhumane idiots. Take it off before other people think its cool.

Read full review of Netflix and 2 comments
Hide full review
2 comments
Add a comment
B
B
Belle Jenna
, US
Aug 24, 2017 5:46 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Above was supposed to be in response to already posted comment regarding the women killing lions show on Netflix.

B
B
Belle Jenna
, US
Aug 24, 2017 5:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I agree completely. This show is a disgrace. These women are just narcissistic psychopaths who like to get attention by killing things. And you are enabling them! Shame on you, Netflix!

ComplaintsBoard
B
1:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Netflix contest

I just did a small 4question contest that came in my e-mail and won. Apperantely free Netflix but when I went to it all you guys wanted was money which I noticed after I created an account. So what's happening am I getting charged or whatever? Some questions where relative to who started Google then where Google started. Hope that helps to pin point this.

Read full review of Netflix
Hide full review
ComplaintsBoard
H
12:10 am EDT

Netflix netflix language for shows and movies

It really upsetting to see all these new shows and not in English if when I go to Mexico I don't see shows in English why can't I watch a show on Netflix in English right BTW I'm Mexican and don't speak Spanish please have some more consideration for the English speakers and show El Chapo in English subtitles are a joke and can't keep up

Thank You,
Henry Villa
[protected]@gmail.com

Read full review of Netflix
Hide full review
ComplaintsBoard
D
2:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Netflix double-billing

In November 2016, after receiving notice from Netflix that my account was inactive and would need renewing, I provided the credit card information requested. This began the cycle of double-billing discovered yesterday.

After chatting with Netflix customer service rep, Miranda, I was informed I would get a refund for 3 of the 9 months I had been double charged. Since the error belongs to Netflix for double billing a single IP address, I requested to speak to her supervisor.

The supervisor's position was that Netflix has a no-refund policy, but that he would authorize 3 additional months for reimbursing. Six months is not nine months, but I accepted the deal.

Today I received notice from the Netflix Accounts office that my bank had been credited with $7.99. I pay $9.99 per month plus $7.99. By refunding $7.99 instead of $9.99, Netflix has conceded that I have paid in full for full coverage of two computers within this IP address.

Netflix refused to take my chat today (waited an hour for a response that never came, that states wait time is 2-7 minutes). Following is today's chat appeal:
"Double-billing refund is for 1 month instead of 6 stated during yesterday's chat; and the amount was for $7.99 instead of $9.99 that I actually pay. This is my attempt to resolve this amicably.

Reference number for yesterday's extended chat:
Ref #[protected]

Daniel Jack
My account number is: unavailable

Desired resolution: Refund as agreed upon

Read full review of Netflix and 2 comments
Update by Dan Jack
Aug 23, 2017 2:01 am EDT

I am still skeptical of Nf's inability to tie computers at same IP address to a single account, but I now understand their reason for tying the account to an email address instead (portability). There continues to be a need, however, for winnowing out those computers sharing an IP address for purposes of billing. Reimbursement for double billing has been promised, and once fulfilled, I would consider this matter answered and closed.

Update by Dan Jack
Aug 21, 2017 8:30 pm EDT

I really do enjoy Netflix, but I think it important that Netflix be put on notice for double billing. If Nf continues to double bill and refuses to admit the practice, then leaves unfulfilled its promised to make make good on its error, then this does become actionable.

Hide full review
2 comments
Add a comment
JimNotHalpert
JimNotHalpert
, US
Oct 12, 2017 11:04 pm EDT

Netflix doesn't recognize accounts by IP address. You're a grown up. Check your statement.

J
J
James Leiter
, US
Aug 21, 2017 3:53 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

James Leiter @ leiter45@juno.com. I have the same complaint as the individual above - 2 billings within a one month period.
7/06 9.99 and 7/28 for 8.47.
I have been on a one movie per month plan and have done nothing to change that. I feel as he does, that if this is not resolved, I will cancel my subscription to Netflix.

Account #: [protected]

ComplaintsBoard
M
12:46 am EDT

Netflix netflix does not have enough anime

Anime is a genre that is becoming more and more popular. Me and many people I know believe that there should be more anime on Netflix(Canada). Now I am not speaking about little kids shows, I am talking about shows and movies that teenagers and adults are interested in. Such as Hunter X Hunter which has recently been removed from Netflix. I would recommend having some sort of survey or some way for you to notice what your viewers desire to watch. I hope you will take my complaint seriously and that you will think of a way to solve these issues.

Read full review of Netflix and 1 comment
Hide full review
1 comment
Add a comment
A
A
AnimeLover10188
, US
Nov 25, 2018 10:40 am EST

Usually im fighting alongside Netflix but i have to that there should be more anime. im getting tired of having to watch the same shows over again.

ComplaintsBoard
T
6:49 am EDT

Netflix programing

Hi, I see that Netflix need improvements. I suggest that for us in PR, Bilinguals, the Spanish bottoms for languages, are not working constantly, are sometimes the Spanish bottoms don't work. Be advise is a good thing to have translations bottoms for every languages, and most important needed to work properly. Today my grandson start washing Voltron series first episode I could hear it in Spanish. After that the rest episode didn't work any more. Maintenance work needed to be done on daily basics. If Netflix don't want to fall, daily check on this bottoms needed to be done. Also more new US movies needed to be implement, for me I'm tire of seen Indian movies or mites, some old movies are good movies, but not all the time. Been up to date with recent years American movies. Been more update is a good thing for Netflix investment. Well good date.

Read full review of Netflix
Hide full review
ComplaintsBoard
J
4:53 pm EDT

Netflix netflix sucks. not really sure what I am paying for any more

Many of the movies my kids like have been removed. Like the Beauty and the Beast movies, Thumbalina, Mulan 1, Pocahontas 1 and random other movies. They stop making series that I like such as Hemlock Grove. They take forever to get the latest series on such as Heartland Season 10. I wish they would pick up Copper from BBC n make new seasons. Many of us would watch we love Copper.

The only plus Netflix has is the download feature yet many shows/movies that I want to watch arent available for download.

Also how can we who pay for the american version watch the Canadian or Europe versions? Shouldn't they all be accessible to us!

Read full review of Netflix
Hide full review
ComplaintsBoard
J
6:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Netflix f is for family series

This show has gone beyond decency, morality and good sense. If this is supposed to be funny, the people involved should be fired and banned from producing any further entertainment shows. To produce this show as animation likens it to a cartoon fit for a child. This is the exact opposite from something fit for a child. While children might not be your target audience, animation will catch the attention of every child and put off every thinking adult. This show is disgusting, disturbing and indecent.

Read full review of Netflix
Hide full review

Netflix Customer Reviews Overview

Netflix is a popular streaming service that offers a vast selection of movies, TV shows, and documentaries. The platform has gained a massive following due to its user-friendly interface, affordable pricing, and high-quality content. Netflix has received positive reviews from users worldwide, with many praising the platform's convenience and accessibility.

One of the most significant advantages of Netflix is its vast library of content. The platform offers a wide range of genres, including action, comedy, drama, and horror. Users can easily find their favorite shows and movies and watch them at their convenience. Additionally, Netflix produces its original content, which has received critical acclaim and has become a fan favorite.

Another positive aspect of Netflix is its affordability. The platform offers different subscription plans, allowing users to choose the one that best suits their needs and budget. Moreover, Netflix does not require any long-term commitment, and users can cancel their subscription at any time.

Netflix's user-friendly interface is also a significant advantage. The platform is easy to navigate, and users can quickly find what they are looking for. The search function is efficient, and the recommendations algorithm suggests content based on the user's viewing history.

In conclusion, Netflix is a highly recommended streaming service that offers a vast selection of high-quality content at an affordable price. The platform's user-friendly interface and convenience make it a fan favorite worldwide.

Netflix In-depth Review

Pricing and Subscription Options: Netflix offers a variety of subscription options to fit different budgets and viewing preferences. From the basic plan to the premium plan, users can choose the one that best suits their needs. The pricing is reasonable considering the vast content library and the convenience of streaming.

Content Library: Netflix boasts an extensive content library that caters to a wide range of interests. From popular TV shows to blockbuster movies, documentaries, and even original content, there is something for everyone. The library is regularly updated with new releases, ensuring that users always have something fresh to watch.

User Interface and Experience: Netflix's user interface is sleek, intuitive, and easy to navigate. The platform provides a seamless experience, allowing users to effortlessly browse through the content library, create personalized profiles, and manage their viewing history. The search function is efficient, making it simple to find specific titles or genres.

Streaming Quality: Netflix offers high-quality streaming, with options for both standard definition and high definition. The streaming is smooth and buffer-free, provided you have a stable internet connection. The platform also supports 4K Ultra HD streaming for those who want to enjoy their favorite shows and movies in stunning detail.

Device Compatibility: Netflix is compatible with a wide range of devices, including smartphones, tablets, smart TVs, gaming consoles, and streaming devices. Whether you prefer to watch on the go or on a big screen, Netflix ensures that you can access your favorite content anytime, anywhere.

Original Content: Netflix has made a name for itself with its impressive lineup of original content. From critically acclaimed series like "Stranger Things" to award-winning movies, the platform continues to deliver unique and captivating content that keeps viewers hooked. The variety and quality of Netflix's original productions are commendable.

Customer Support: Netflix provides excellent customer support, with various channels available for assistance. Users can reach out to the support team via live chat, email, or phone, and can expect prompt and helpful responses. The comprehensive help center also offers a wealth of resources and FAQs to address common issues.

Accessibility Features: Netflix is committed to inclusivity and offers a range of accessibility features. Subtitles and closed captions are available in multiple languages, making content accessible to those with hearing impairments. Additionally, audio descriptions are provided for visually impaired viewers, enhancing the overall viewing experience.

Personalization and Recommendations: Netflix's recommendation algorithm is highly effective in suggesting content based on users' viewing history and preferences. The platform takes into account individual tastes and provides personalized recommendations, making it easier to discover new shows and movies that align with your interests.

Account Management and Security: Netflix prioritizes account management and security. Users can easily manage their subscription, update payment details, and monitor viewing activity. The platform also offers multiple security features, such as two-factor authentication, to ensure the protection of user accounts and personal information.

How to file a complaint about Netflix?

Here is a guide on how to file a complaint or review about Netflix on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Netflix in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Netflix. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint or review about Netflix on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Netflix customer service

Phone numbers

+1 (888) 638-3549 +1 (408) 540-3700 More phone numbers

Website

www.netflix.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Netflix?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Netflix Customer Service. Initial Netflix complaints should be directed to their team directly. You can find contact details for Netflix above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Netflix. Discuss the issues you have had with Netflix and work with their customer service team to find a resolution.