Menu
Netflix Customer Service Phone, Email, Contacts

Netflix
reviews & complaints

www.netflix.com
www.netflix.com

Learn how the rating is calculated

4.4 9653 Reviews

Netflix Complaints Summary

68 Resolved
1350 Unresolved
Our verdict: If considering services from Netflix with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Netflix has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Netflix. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Netflix reviews & complaints 1436

Filter reviews by rating
5
8223 reviews
4
0 review
3
2 reviews
2
2 reviews
1
8 reviews
Sort by:

Newest Netflix reviews & complaints

ComplaintsBoard
M
5:06 am EDT

Netflix big mouth and your other blasphemous attacks on catholicism

I'm no longer your customer. I don't know what's going on with you but it's a lie to say you're providing what viewers want. You got rid of all the older decent family lineup of programs I used to enjoy and transformed into sociopath-hustlerdlix. Don't expect me to come back till you have something worth watching again. Corrupting children is i believe what perverts do, big mouth encourages immoral behavior. It is the epitome of hypocrisy when you fault others for abusing children and do it yourself. Do you have a bunch of sociopaths working for you now? It sure seems like you're catering to their viewing habits at everyone else's expense. Grow up or don't expect my business ever again. Since word of mouth is the best advertising I'm telling what you're up to and discouraging people from doing business with you because of it. I dread to think what's next.

Read full review of Netflix and 1 comment
Hide full review
1 comment
Add a comment
J
J
Jacob Richard
, US
Nov 02, 2017 2:13 am EDT

Another [censor] to dumb to realize this isn't a kids show.

ComplaintsBoard
C
9:12 pm EDT

Netflix show - big mouth

I'm so upset about this filthy (as indicated by the co-creator himself) show that is aimed at minors. What possible value or benefit or good does this show bring. If no value, benefit or good is expected then what is expected? Harm, junk, trash? I understand shock bring media coverage and publicity but the premise of this show is just heinous. If the creators of this show wish that they had something like this when they were younger rest assured there are millions of people who do not feel the same way. As a Netflix customer I do not want this show, this type of show, or this filth anywhere near my family.

Read full review of Netflix and 1 comment
Hide full review
1 comment
Add a comment
I
I
insistentmeadowlark
, US
Oct 10, 2017 7:20 pm EDT

It's actually rated TV-MA. That is for Mature Adults. Children shouldn't be watching the show, and it's up to the parents to monitor what their child watches, not Netflix. If you don't want it near your family then its very simple, don't watch it.

ComplaintsBoard
M
8:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Netflix big mouth

This show is not entertainment! It attempts to put humor into the most prosaic and impure acts of sexuality and encourages the lust of puberty-age children.

This is not suitable for any audience let alone our dear children; furthermore, it encourages adult viewers to have sexual fantasies with puberty-age children.

It should not be offered for viewing PERIOD!

Read full review of Netflix
Hide full review
ComplaintsBoard
D
10:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Netflix pay tv

in December 2016 I notified Netflix to cancel my pay tv subscription at an old address of 6 Mark Court Noble Park Victoria 3174.

To my surprise Netflix has debited my account on the 26/07/2017 after the cancellation notified A sum of $56.01 from my credit card account 5163 [protected] in the name of David Turvey please return these funds into my credit card account and confirm in writing to me that no further debits will occur.

Please refund all funds A.S.A P

Read full review of Netflix and 2 comments
Hide full review
2 comments
Add a comment
C
C
Candace Mack
, US
Oct 10, 2017 1:36 am EDT

Is this for real? Did you really just post your full credit card number, name and address on a public forum board?

JimNotHalpert
JimNotHalpert
, US
Oct 12, 2017 10:27 pm EDT

My thoughts exactly.

ComplaintsBoard
L
12:22 am EDT

Netflix one tree hill.

One Tree Hill is my favorite show. The only reason I use Netflix. I love One Tree Hill it is the best show ever. I cried like a baby the last episode and screamed for the joy the day you guys put it on Netflix. I have watched that show from beginning to end a bunch of times and I was almost done with it again. My life depends on One Tree Hill. I need it to be on Netflix again. Please bring it back in November. I want it back in November

Read full review of Netflix
Hide full review
ComplaintsBoard
J
10:37 pm EDT

Netflix one tree hill

Hello, my name is Jackie. Wait, you don't deserve a hello or even a nice approach. You my friend-I mean trader deserve no good approach. I am highly disappointed in your recent decisions on behalf of taking off One Tree Hill! I am currently changing to Hulu until you bring it back. I highly suggest you bring it back before all of your Netflix users switch over to Hulu because they have One Tree Hill and y'all don't!
sent by your former Netflix user, Jackie Ebarb. I hope you truly take this to heart.

Read full review of Netflix
View 0 more photos
Hide full review
ComplaintsBoard
M
9:12 pm EDT

Netflix removal of shows

I dont understand why you wouldnt warn customers about the removal of shows. I have been watching prison break over the 2 months and had only a few shows left and it is now gone.I have been paying for this service for so long and I am very frustrated. Why cant you give a warning when i put on the show that it will not be available soon and that it is expiring soon. That is so rude now i just cant watch it and dont know the ending

Read full review of Netflix
Hide full review
ComplaintsBoard
G
10:49 pm EDT

Netflix everyday for the past week it hasn't played

We're having trouble playing this title right now. Please try again later or select a different title. It says this for everything I try and play! I've had nexflix forever seriously forever like 9yrs and saw this from time to time but never this much and for everything I try and play! And to be real honest the main reason I got this was because of Prison Break which I still watch every night before I go to bed! It just puts me to sleep cuz I can watch it just by hearing it cuz I've seen it so many times! And now Netflix is telling me it's gonna be removed October 1st? Why on earth are you removing my show? So that's why I'm so mad cuz I only have one more day and it's not letting me watch it at all? It's been doing this for the past 2 weeks and now I only have one more day I'm really upset !? Please can I have a credit month cuz now if I wanna see this show I'm gonna have to buy it so I wanna watch it basically until it expires and can't? Please help me with anything please!

Read full review of Netflix and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
JimNotHalpert
JimNotHalpert
, US
Oct 12, 2017 10:31 pm EDT

https://help.netflix.com/en/node/14113?ba=GSButtonClick&q=were%20having%20trouble%20playing%20this%20title%20right%20now
This will help. Usually gets fixed after signing out and signing in. Credit will most likely not happen.

ComplaintsBoard
L
5:57 am EDT

Netflix cancellation of longmire!!!

We were so excited when Netflix picked up Longmire after A&E cancelled it, only now to have Netflix Cancel it?! FOR WHAT REASON? You don't have a reason! It had good ratings, and lots of people watched and enjoyed. Every time we find something worth watching, it gets cancelled!PLEASE BRING BACK LONGMIRE. PLEASE!

Troy & Lesa Thompson
121 N. McEntire Ct.
Fort Worth, TX 76108
[protected]@icloud.com

Read full review of Netflix
Hide full review
ComplaintsBoard
S
10:55 pm EDT

Netflix pos app that's not good enough for the money I paid

I turn my Netflix and 1 minute later I get kicked off over the hell over again and I will not be paying for another month. I have been a customer since over a decade ago and now this crap. You suck and should just disappear. I can't believe after all the advancements that has been made for technology you idiots have not even tried to update your outdated system and I want my damn money back for the last month and half of being lied to toyed with and the time I have waisted with your [censor] company and I will be making sure to get more people to switch to utube red which by all accounts will be putting your worthless piece of crap Lil company out of business as soon as I can get people to understand how much you really are no longer needed and the shows and programs you put on suck what is with all the anti American shows and movies from Bally wood who's running this POS, ISIS

Read full review of Netflix
Hide full review
ComplaintsBoard
R
2:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Netflix unethical behavior

Chelsea Handler shows should be pulled.she spreads hate and said she would rather have KIm jon un for our President.This is a direct slap in the family of American Boy OTTO who kim tortured they pulled his teeth out and stuck them back in.Cut on his brain. ect. I understand she like many do not like our president but saying such things when kim jon even takes school girls and rapes them.This should be enough to kick her off! I have Netflix myself but we are putting together a group to boycott the Netflix if she is not removed.I am shocked to think Netflix would not respond to this.

Read full review of Netflix
Hide full review
ComplaintsBoard
S
8:06 am EDT

Netflix new show - big mouth

Dear Netflix,

I am writing you as a former potential customer. I have recently been considering a Netflix subscription for the wide variety of children's educational shows as well as entertainment. However, after learning about the newest addition to your programming I have decided I would rather take the extra steps to obtain the materials I'm interested in through my local library system or purchase them elsewhere, than support your company which is promoting such shows.

While I understand that this programming is for adults, there is potential for children to mistake it for a kids' show. Additionally, I believe this show promotes deviant sexual behavior among adults and helps perpetuate problems (such as child abuse and human trafficking) which our family dedicates a lot of time working to combat.

I would ask that you would thoughtfully reconsider the programming you promote.

Thank you.

Sincerely,

Christina Strange

Read full review of Netflix and 1 comment
Hide full review
1 comment
Add a comment
D
D
Donte Asberry
, US
May 17, 2021 4:33 pm EDT

Dear Christina Strange and Netflix, this very experience actually happened to my 13 old son and I. We clicked on a movie that I thought was appropriate and as soon as the movie starting playing it showed a woman and man stroking each others private parts with full view of the parts. I called Netflix to complain and basically was told "oops, We apologize! and that is about it! This company dose not even have an email. Kerry Asberry

ComplaintsBoard
M
3:48 pm EDT

Netflix netflix is taking down my favorite show

Dear Netflix producers,
I am, to say the least, extremely angry that you are taking One Tree Hill off of Netflix. This has been my favorite show for many years and the fact that you did not take the time to renew the lincense with the One Tree Hill people is very sickening and now in articles I have read it says that many other shows and movies are being taken down to help make room for the new reason of Stranger Things. I don't even have to watch that show to know that One Tree Hill is 100 times better. And now I have no intent on watching the extremely idiotical show that is Stranger Things. Netflix you have made an extremely large mistake and you should be ashamed of yourself for taking down a classic.

Read full review of Netflix
Hide full review
ComplaintsBoard
S
11:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Netflix movie content

Well I must say that I was quite nauseated the other night when I came across a movie that was recently added. ROCCO
I have to tell you that I think your choice of selection in choosing ROCCO as an informative documentary that is necessary to view and possibly gain something from it, is just throwing Netflix's reputation down the toilet.

I have absolutely no doubt that you will hear from many concerned viewers both male and female. .
Here is a list of why I think you made a huge mistake.

1.It's a pornographic life story of a man that made money off of his penis. WHO CARES> He's ITALIAN> WHO CARES. HE IS A MALE VERSION OF A SLUT> WHO CARES! So it's still porn...to watch a porn documentary.
2.It's unbelievably degrading to woman to watch this. Woman are being basically gang raped by pigs and money is generated by this.
3.Kids can view this. How shocking this would be for a child.
4.We all know the Porn Industry is huge and what kind of crap is being produced...why did Netflix think that their normal decent viewers give a damn about learning of Rocco''s sick sexual quests and that he made money being a horny animal on stage.

Please remove it or I'm out of Netflix for good.
It ruined my week-end watching woman treating like hogs in a pen by filthy pigs. Totally degrading towards woman. I was sick.

Sincerely,
S. Swanson

Read full review of Netflix
Hide full review
ComplaintsBoard
E
6:35 am EDT

Netflix customer service of complete lack thereof

Reluctance and refusal to transfer your call to another technician or supervisor. Rigidly scripted responses. Poor listeners. Rude listeners. Complete lack of means to file formal complaints. My third agent transferred my call to a "supervisor" named Supposedly named Devin, badge number 1018347, who refused to transfer me to her superior. She had zero people skills and even less listening skills. She kept talking while I was talking. There is no way to respond formally to this company.

Read full review of Netflix and 1 comment
Hide full review
1 comment
Add a comment
R
R
Rebecca Lynn Mills
, US
Oct 01, 2017 10:53 am EDT

I've experienced similar problems this entire week. I've been getting booted out of the Netflix application and sent back to the home screen 30 seconds into several programs. One show, Gilmore Girls, refused to play at all. I checked the internet connection, which was fine. I checked for updates, and none was available. I turned off and unplugged both my TCL Roku television and router, waited an entire minute, and plugged it back in. Once my devices were back on track, I tried again to no avail. I tried to call Netflix and received the most apathetic and useless "technician" who's only suggestions were to visit the Netflix website and call my television's manufacturer. All my other Roku apps are working! Two hours later, I came back to find Gilmore Girls, which was added to my watchlist, completely removed from the menu. What is going on? If these are issues you're working on and it's going to take some time, simply inform us please. We would like to know what to expect. Please hold a meeting to teach these awful technicians to stop blaming everything else out of blatantly apparent apathy.

ComplaintsBoard
S
8:23 am EDT

Netflix content filtering by age/my little pony inappropriate

I set up separate profiles for my kids based on age and allow my kids to use their iPads to chose (what I had hoped) would be considered age appropriate content.

To my surprise my seven year old was watching a movie with curse words. Yesterday when I put on "my little pony" on my three year olds profile, I returned to the room with a load of wash to find her trembling and crying hiding behind a chair.

Please take the hasbro shows off Netflix and make sure someone properly filtering for age appropriate show.

Read full review of Netflix
Hide full review
ComplaintsBoard
M
6:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Netflix netflix broadcasting paedophilia

I have just watched a trailer of Netflix' upcoming series, "Big Mouth" and have to say I am utterly disgusted at what I have just seen.

The programme "Big Mouth" is clear paedophilia and this concerns me as a parent of a young girl. Even if I manage to prevent my daughter from watching the filth, I can't stop society around her - her friends, classmates, teachers - from being entertained by it. So it affects her regardless.

I am fully aware that the programme creators treat reactions like mine as badges of honour which only confirm their "edgy" and "disruptive" agenda. However, as parent and concerned member of society, I feel obliged to make clear my utter disappointment and hope such that such reprehensible and poisonous material will not be allowed to air.

Read full review of Netflix
Hide full review
ComplaintsBoard
R
11:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Netflix big mouth series

YouTube is airing your BIG MOUTH trailer promoting your child porn animated series about to be released.

Questions:
1. What is going through your collective brains to think this is even remotely funny?
2. Who would even want to put their reputation on the line by sponsoring this child porn?

Answers:
1. There is no thought process that is normal. Your choice of funny is grossly misaligned.
2. Any company that would sponsor this garbage is asking to be boycotted, and we know that gets the attention of your sponsors.

Should Netflix decide that will in fact air this type of programming I will immediately pull my subscription, once that happens there will be no way to obtain as a customer again.
Let the boycotting begin, because money is the only thing corporations understand these days.

Read full review of Netflix and 4 comments
Hide full review
4 comments
Add a comment
J
J
Jacob Richard
, US
Nov 02, 2017 2:21 am EDT

I see 2 really stupid posters who are too dumb to watch the show themselves then make a decision the show is not ment for [censor] kids to watch for one. You haven't watched it so you don't know or understand what you haven't seen.

A
A
Alex Qu
, US
Nov 03, 2017 9:38 pm EDT

You spelled meant wrong you stupid [censor]. If you are going to try to be insulting, at least learn how to spell! If you enjoy watching cartoons with little boys having SEX with a pillow knock yourself out! Maybe you will learn something!

A
A
Alex Qu
, US
Nov 01, 2017 6:09 pm EDT

I agree with the complaint 100 percent! With everything that's going on in Hollywood why would you make a filthy cartoon about children going through puberty for adult entertainment. Legally children are considered a protected class. I wonder what their responses would be if the people at Netflix's were to ask young kids what they thought of grownups making a filthy sexually explicit cartoon about them going through puberty for adults to watch and laugh at. Since children are the subject of this cartoon shouldn't they get a voice? I know that my 19 and 21 year old think it's sick and my 15 year old thinks that this cartoon is an embarrassment!

M
M
Mr. Ishola
, US
Sep 19, 2017 6:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Agreed. Thse people have no concern WHATSOEVER about the harm they are doing to society. All they care about is money. More people need to complain about this filth.

ComplaintsBoard
E
1:25 am EDT

Netflix updating payment details

Netflix,

I am writing to you because I am having problems with trying to update my payment details.

I am trying to update my payment details as I can't continue watching if I don't. Everytime I try to update my details, it says that the payment server is down, but it has now been down for over 2 days.

What is wrong with the server?

I feel like there is nothing wrong, but there is something wrong with the actual Netflix website.

Please get back to me ASAP.

Read full review of Netflix
Hide full review
ComplaintsBoard
B
11:11 am EDT

Netflix unauthorized charges not a member

I have been charged twice 11.99 for a subscription to Netflix I am not a member nor have I ever signed up to be a member I do not even have wifi so Please discontinue your billing as I have contacted my card for fraudulent use.
And your charges will no longer go thru I made a purchase at amazon market place and after that these charges started to show up so you may want to look into that. July and August were the months charged 11.99.each.

Thank you
Brenda Hogan

Read full review of Netflix
Hide full review

Netflix Customer Reviews Overview

Netflix is a popular streaming service that offers a vast selection of movies, TV shows, and documentaries. The platform has gained a massive following due to its user-friendly interface, affordable pricing, and high-quality content. Netflix has received positive reviews from users worldwide, with many praising the platform's convenience and accessibility.

One of the most significant advantages of Netflix is its vast library of content. The platform offers a wide range of genres, including action, comedy, drama, and horror. Users can easily find their favorite shows and movies and watch them at their convenience. Additionally, Netflix produces its original content, which has received critical acclaim and has become a fan favorite.

Another positive aspect of Netflix is its affordability. The platform offers different subscription plans, allowing users to choose the one that best suits their needs and budget. Moreover, Netflix does not require any long-term commitment, and users can cancel their subscription at any time.

Netflix's user-friendly interface is also a significant advantage. The platform is easy to navigate, and users can quickly find what they are looking for. The search function is efficient, and the recommendations algorithm suggests content based on the user's viewing history.

In conclusion, Netflix is a highly recommended streaming service that offers a vast selection of high-quality content at an affordable price. The platform's user-friendly interface and convenience make it a fan favorite worldwide.

Netflix In-depth Review

Pricing and Subscription Options: Netflix offers a variety of subscription options to fit different budgets and viewing preferences. From the basic plan to the premium plan, users can choose the one that best suits their needs. The pricing is reasonable considering the vast content library and the convenience of streaming.

Content Library: Netflix boasts an extensive content library that caters to a wide range of interests. From popular TV shows to blockbuster movies, documentaries, and even original content, there is something for everyone. The library is regularly updated with new releases, ensuring that users always have something fresh to watch.

User Interface and Experience: Netflix's user interface is sleek, intuitive, and easy to navigate. The platform provides a seamless experience, allowing users to effortlessly browse through the content library, create personalized profiles, and manage their viewing history. The search function is efficient, making it simple to find specific titles or genres.

Streaming Quality: Netflix offers high-quality streaming, with options for both standard definition and high definition. The streaming is smooth and buffer-free, provided you have a stable internet connection. The platform also supports 4K Ultra HD streaming for those who want to enjoy their favorite shows and movies in stunning detail.

Device Compatibility: Netflix is compatible with a wide range of devices, including smartphones, tablets, smart TVs, gaming consoles, and streaming devices. Whether you prefer to watch on the go or on a big screen, Netflix ensures that you can access your favorite content anytime, anywhere.

Original Content: Netflix has made a name for itself with its impressive lineup of original content. From critically acclaimed series like "Stranger Things" to award-winning movies, the platform continues to deliver unique and captivating content that keeps viewers hooked. The variety and quality of Netflix's original productions are commendable.

Customer Support: Netflix provides excellent customer support, with various channels available for assistance. Users can reach out to the support team via live chat, email, or phone, and can expect prompt and helpful responses. The comprehensive help center also offers a wealth of resources and FAQs to address common issues.

Accessibility Features: Netflix is committed to inclusivity and offers a range of accessibility features. Subtitles and closed captions are available in multiple languages, making content accessible to those with hearing impairments. Additionally, audio descriptions are provided for visually impaired viewers, enhancing the overall viewing experience.

Personalization and Recommendations: Netflix's recommendation algorithm is highly effective in suggesting content based on users' viewing history and preferences. The platform takes into account individual tastes and provides personalized recommendations, making it easier to discover new shows and movies that align with your interests.

Account Management and Security: Netflix prioritizes account management and security. Users can easily manage their subscription, update payment details, and monitor viewing activity. The platform also offers multiple security features, such as two-factor authentication, to ensure the protection of user accounts and personal information.

How to file a complaint about Netflix?

Here is a guide on how to file a complaint or review about Netflix on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Netflix in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Netflix. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint or review about Netflix on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Netflix customer service

Phone numbers

+1 (888) 638-3549 +1 (408) 540-3700 More phone numbers

Website

www.netflix.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Netflix?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Netflix Customer Service. Initial Netflix complaints should be directed to their team directly. You can find contact details for Netflix above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Netflix. Discuss the issues you have had with Netflix and work with their customer service team to find a resolution.