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4.4 9653 Reviews

Netflix Complaints Summary

68 Resolved
1350 Unresolved
Our verdict: If considering services from Netflix with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Netflix reviews & complaints 1436

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M
8:01 am EST
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Netflix false advertising

Nexflix, induces consumers, including me, to subscribe by promising to deliver selected movies & television shows that may be watched instantly. What they don’t tell you is that those same movies or TV shows that you signed on to see may become unavailable at any time and without notice. I don’t know about you but I would have liked to know that going in and now feel that something very important was withheld, that I have been a victim of false advertising. Customer support was aware of the problem and unable to offer anything other than their heartfelt sympathies.

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iohno
Los Angeles, US
Nov 11, 2010 11:26 am EST

They usually show the date the shows and movies are available until.

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11:22 pm EST
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Netflix unapproved charge on mastercard

A monthly charge appeared on my MasterCard account without any approval from me. I have never signed up for their services.

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userpower
, US
Aug 09, 2014 1:42 pm EDT
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Contact them.

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J
8:36 am EDT
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Netflix unauthorized charges

I just found 2 unauthorized charges to netflix on my credit card and my account is inactive at this time. I am disputing them with my credit card company and will not pay them but they said I should go to the merchant first. I cannot get thru to the customer service there without reopening my account which I do not want to do at this time! The charges were made on 11/01/10 for $10.99 and $8.78. I did not make them but obviously someone did even though my account is in active. I need an answer to this right away but I can't seem to get one!

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john rey
Beverly, US
Feb 04, 2012 10:08 am EST
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the netflix charging my ocunt amount of $7.99 for several monthc end i heve no 'id. why and for wath?
please do somthing o baut.

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Maureen Cromie
Pittsburgh, US
Jul 05, 2013 11:09 am EDT

I have an unauthorized charge on my credit card for $7.99. I would like this removed from my charge. My name is Maureen Cromie 1543 Tolma Ave., Pittsburgh, Pa. 15216 it was
Charged on my American X-press. I would appreciate your immediate attention.

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alberto avila
Haskell, US
May 08, 2013 12:06 pm EDT

no need more

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dogger99
Tulsa, US
Nov 18, 2011 6:19 pm EST
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i david coomer was charg more for nexflix my bill was 1500 last mouth thismouth 173400 way i want my money back

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Tobert Field
soringfield, US
Oct 04, 2011 3:36 pm EDT

A charge was added to My Master Card on 09/04/11.
I did not order or receive anything from Netflix and would appreciate it if you would remove this charge.
Robert Field
1103 Kingsgate Rd.
springfield, Oh. 45503

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gracie612
Mesa, US
Aug 24, 2011 5:31 pm EDT
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I would like to know why my bank account was charged twice 1079. please text me back at gracie61@rocketmail.com

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ripped off yvonne
Lake Balboa, US
Aug 19, 2011 4:44 am EDT

I'm angry Netflix doubled their fees, and now they're trying to get money out of an account that is inactive.

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ripped off yvonne
Lake Balboa, US
Aug 19, 2011 4:42 am EDT

I, too have a charge on my card, which I no longer use. I want to know how to get the charge off my card.

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WALTER KOPERDA
WEST LEYDEN, US
Jan 14, 2011 12:53 pm EST
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I WOULD LIKE TO KNOW WHY I CHARAGED $10.79 INSTEAD OF MY NORAL CHARAGE OF $9.69
I WOULD LIKE TO BE TOLD WHY . NO ONE ASKED ME TO CHANGE MY BILLING ON MY CHECKING ACCT IF ANYTHING YOU SHOULD CHANGE IT TO THE LOWER PRICE OF $8.69

PLEASE TELL ME WHY YOU CAN E- MAIL ME AT WKOPERDA@YAHOO.COM
THANKS
WALTER KOPERDA

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WALTER KOPERDA
WEST LEYDEN, US
Jan 14, 2011 12:45 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I WOULD LIKE TO KNOW WHY MY BILL WHENT FROM $9.69 TO $19.79 WHIT OUT BEING TOLD.
AND WHY NOT CHANGE IT TO THE LOWER PRICE OF $8.00 PLEASE LET ME KNOW BY E-MAIL @ WKOPERDA#YAHOO.COM I LIKE TO HAVE IT TAKEN CARE OF ON MY CHEKING ACCT#

THANKS
WALT

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5:31 am EDT
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Netflix creative bookkeeping

My generous brother gave me a one year subscription to Netflix at Christmas last year (for the second time). In early February, I tried to activate the gift account, but didn't know how. So, I called them and the young man told me what I needed to do - find the gift card and use the code on that card. OK ! I found the card and went through the process of re-activating the account. In the meantime, Netflix started to bill my credit card monthly (for 3 months) before the re-activation started - 3 months later. I went through my credit card company and tried to get it rectified - to no avail. I have never sent for one of their movies and I never will. I also informed my brother to stop giving me gift subscripeions to NETFLIX. What a shoddy way to treat a customer - AND, they really don't speak fluent English. Fooey - a genuine ripoff (creative bookkeeping.) Will

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Kematian
, CA
Jan 22, 2011 1:09 pm EST

Sounds a whole lot more like you didn't know what you were doing and wound up paying instead of getting it free because you just pointed/clicked/entered credit card info/continued without questioning if it was the right steps to take. It's not their fault.

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C
3:07 am EDT
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Netflix unauthorized billing

There is an unauthorized appearing on my debit card for $9.89, placed on 9/28/2010.

I am a former netflix customer, and was attempting to try out your offer of 1 month's free trial. When I learned that I was not eligible for the free trial, (Because I was a former member), I gave up the whole thing.

I never, at any time, agreed to rejoin netflix, and pay $9.89 to do so. Reimburse me $9.89.

Please take me off your list of contacts.
Sincerely,
Claire a. Hattendorf

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Debra Tompkins
, US
Aug 11, 2015 2:46 pm EDT

I cancelled my Netflix subscription in May 2015. This month the deduction has reappeared on my bank account statement. Please remove this charge immediately. As it was unauthorized. I want the 10.98 returned to my account

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Pat Dunham
Fortuna, US
Feb 03, 2009 3:08 pm EST
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We recently signed on with dish network. On our first billing is something called netflix. We did not order it and do not know what it is. I want this ended from our account which appears as an automatic withdrawal from our U.S. Bank statement. The Netflix ref. number is [protected] US2. I called Dish network and they told us they did not put it on there. The amount is only $9.64 but I did not order it. Would you please assure me you will take care of this? Thank you kindly, Pat Dunham, 40 Graham Way, Fortuna, Ca 95540

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Jerilyn Bridges
South Bend, US
Apr 06, 2011 11:58 am EDT

It seems that I have a similar problem. I signed up for a trial membership. They immediately billed my account. However, they did not immediately refund my money after I canceled the account. It has been three days and the charge still stands on my debit card.

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bobtheman
, US
Sep 11, 2009 10:48 am EDT

So Netflix appeared on your "Dish" bill, but Dish says it didn't put it there? That makes no sense. Do you mean your credit card bill? Are you sure someone in your house didn't sign up for a Netflix trial?

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J
12:48 am EDT
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Netflix billing error

Recently I was double billed on my MasterCard with authorization
for automatic repeat monthly billing amount $9.73 on the dates
following : 07/02/2010 and 07/19/2010 . One of these was
an error . Please correct this with a credit of $ 9.73 to my credit
card account and advise me by return email . Thank you for
your help . Jack Cohn eaddress : [protected]@ surewest.net

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micha64
Dallas, US
Jul 29, 2011 1:12 am EDT
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please stop recurring charges to my card as i cancelled my netflix account within the last 3 months..return all charges since cancelling to my credit card used.

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9:28 pm EDT
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Netflix blast of noise

we pay netflix a monthly sum to rent DVDs and recieve movies. Over half of these movies have a deafening and profoundly unpleasant blast of noise each time the movie starts.

These are ads

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12:47 pm EDT
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Netflix website homepage crashes safari

Every time I visit the website in the past week, it immediately and automatically crashes my web browing program. Program Safari on Mac OS X 10.5.8. How can I utilize my monthly membership if I cannot access the website?

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aladonni
San Bernardino, US
Oct 14, 2009 6:43 pm EDT

I received a charge for 15.95 for services I did not request.

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deniselawson
Midway, US
Jun 06, 2011 11:26 pm EDT
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Everytime I try to sign on to netflix, and I get to my page I recieve an internet warning that a problem occured and the browser has to close. I've done "several" virus scans and it comes up clean everytime. Please help me rectify this situation or I may be forced to close my subscription.

Thank You
denisemichele@hotmail.com

MeaCulpa
MeaCulpa
, US
Aug 25, 2010 7:54 pm EDT
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You don't say which version of Safari you're running, if updating to the most current version of Safari doesn't help, download and use firefox for Mac.

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9:46 pm EDT
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Netflix streaming movies

incompetent selection of low budget films that hold no interest to me or any individual who is looking for entertainment. 99% of the selections of streaming films are a waist of time and human life. I do not know any individual or critic who would find any of these films remotely tolerable. This company has fraudulently been making money off of films that can be viewed on google or youtube, films that have no place in society due to the horrific standards.
(Even though opinionated almost all these movies SUCK!)

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NETFLEX VICTIM
Columbia, US
May 17, 2011 11:24 pm EDT

Netflex is another ripoff ! Charged my wife 3 months charges on one months bill when she canceled ! Netflex claimed they issued credit but this is another lie ! BBB is in thier back pocket !

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Deedersen
11111, US
Apr 15, 2011 2:49 am EDT
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Sounds like you have horrible internet jack. I was using Netflix from the internet on phone. I have my TV setup to the 3g aswell. Both computers and tv run it fine with little retrieving. Not netflixs fault.

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Jack247
, US
Mar 01, 2011 3:08 am EST

Actually, the guy's right and the rest of you must work for Netflix! You can't download half of the the made-for-TV movies or documentaries that Netflix has. Not only that, but in the evenings only - in other words, at peak service times - it spends as much time "Retrieving" as it does playing. It has taken me over 90 min to watch a 53 min program tonight. I have a DSL connection and can download them to my PC fine, but don't waste your time with the direct to TV downloads.

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PLASTICS_CEO
Oceanside, US
Jul 28, 2010 10:27 pm EDT
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If you don't like the selection Netflix streaming offers, then you're just looking for VERY current films. Its not like they offer only foreign or unknown movies, they have PLENTY of incredible films, documentaries, TV Shows, etc The streaming selection is INCREDIBLE and they have plenty that stream at HD quality.

My wife and I just watched Princess Bride and Wall-E off my iPad connected to a hotel room TV. At home, I'm catching up on past seasons fof My Name is Earl and Mythbusters on my home theater projector thru my Xbox360 and it's INCREDIBLE.

Don't listen to this idiot. You can't find these films on YouTube or Google. He's full of it completely full of it.

For their VERY low, very reasonable price, stream all you want from MULTIPLE devices. What's not to love about that?

For a very low price of $9/mo you can stream ALL YOU WANT from anywhere. My iPad, Xbox and PC all work perfectly with Netflix.

ComplaintsBoard
B
9:21 am EDT

Netflix I am done with dealing with this sorry company

I set up account with netflix to find that it looped back to start membership start up page. It took my money but looped back to start membership. A glitch on their online site. So I waited over the weekend once money posted back to my account & tried it again. Same thing..I called to get same response too. We will post money back to your account & you can try again, we are aware of this glitch & working on it. My question was...since it shows ya'll have my money cant you go ahead & start my account.the answer was no. That would of been the most logical way to go since the glitch is on their end..not mine.

I am done with dealing with this sorry company.

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userpower
, US
Aug 09, 2014 1:18 pm EDT
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You glitched, too. Patience is a two way street.

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5:24 pm EDT

Netflix they are getting worse and worse

Been with netflix for two years, good service up to about the last 8 mos. since blu-ray you have to wait up to 2 weeks or more before you get a new release, talked to customer service many times same story we are working on it, new netflix ad brags about increasing its membership by over 20% but they cannot take care of its current members, (1 day shipping)well guess what...it seems to be getting worse. and if you ask them for a price adjustment, sorry we cannot do that, it seems if they started giving back money maybe the problem would be solved.

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Alex Trussler
Nova, US
Aug 11, 2011 12:02 am EDT

After four years I'm about ready to call it "quits" with Netflix myself. I don't have fast/reliable enough internet for streaming where I live and their DVD selection is getting poorer and poorer everyday. I've litterally watched dozens of movies removed from my queue as suddenly "unavailable." For four years my family and I have kept over a hundred movies consistantly waiting in the queue for shipment. I'm lucky if we can scrounge up 20 or so and pray half of those don't mysteriously dissappear. I can accept rate increases as expenses increase but I will NOT accept decreasing value with increasing prices...not in this economy. Back to the Red Box or movie store for me!

ComplaintsBoard
Q
5:01 pm EDT

Netflix they are threatening to make me cancel my service

Netflix is demanding that I agree to terms of service which I have already done when signing up originally. They have obviously changed something in their agreement but I don’t know what it is. I spoke with their customer service department and they couldn’t tell me what had changed. I was instructed to re-read the multi, multi, multi page agreement when the customer service representative realized that the changes were not highlighted or otherwise identified. Now when I log on to the site they are threatening to make me cancel my service if I don’t agree – how sleazy.

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tosha5252
Fort Worth, US
Sep 16, 2010 4:46 pm EDT
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so what...obviously you didn't take the time to read it the first time...so just go ahead and hit agree to the 2nd TOS...done...big deal

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8:47 am EDT

Netflix unauthorized changes

My credit card has been charged 2 months in a row on 3/24 and 4/24 for your netflix, I did not order this, how did you get my credit card number?

This was disputted in march, and I thought it was taken care of then, what do I need to do to set this straight.

You had better come up with a logical answer, you have a pretty good reputation, maybe you would like to have some changes done to that.!

This is crazy, gove me my address if I've ordered movies, and what are the ones I ordered?

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userpower
, US
Aug 09, 2014 1:16 pm EDT
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Gove? Seriously? Contact them if you have an issue with them.

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5:59 am EDT
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Netflix charged my debt card twice for the same payment

I just opened a account with them and when I checked my checking account a few minunets later, I saw two charges for $15.39 each from them. If this can not be setteled then I just want to cancel my new account with them.

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userpower
, US
Aug 09, 2014 1:14 pm EDT
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That's a bad attitude. Contact them, and clear it up.

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12:43 pm EDT
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Netflix fraud/lying about &long wait& & &very long wait&

I have a 3-at-a-time membership with Netflix, but I also work at a correctional facility where we pay for the 8-at-a-time membership so the inmates can see movies on the weekends. I have not been able to get new releases from Netflix because they claim "very long wait" next to the movie I have added to my queue; however, the same movie I have added to my work Netflix account shows available "now".

So, now I know what there tactics are...if you pay for the highest membership, the new releases are reserved and ready. This is extremely deceitful and I am sure an attorney would love to have another small claims suit against them if they knew this was happening. I feel like I am paying for a bogus membership! I have printed both queues as well as their FAQ claim that they only ship what is "available" and that if there is a wait, it is due to their lack of inventory. Whatever!

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11:11 am EST
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Netflix - damaged and dirty dvds

Anyone know who to contact at Netflix about this? I'm so tired of getting movies that garble half way through. Netflix needs to clean the DVDs before sending them out. Seems that this should be a basic part of the service, delivering a DVD that plays all the way through. I keep reporting this as damaged discs and never get a response or acknowledgement. Seems that Netflix isn't too concerned with delivering a quality experience.

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1:19 pm EST
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Netflix - unauthorized charge

I have an unauthorized charge on my account for 9. 89 from nfi*www. Netflix.com / cc. No one has ever even used netflix on this credit card number in my home and i want my money back! They won't give any information on the address from the person who obviously did this etc.

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1:24 pm EST
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Netflix awful service

I was one of the first people to jump on the Netflix wagon when it started service and I recommended it to all my friends and family. It was a great company then, but it has gone downhill very fast. Since the advent of Blue Ray its almost impossible to get a new release for several weeks. (i.e.: I have had Michael Clayton on my list since before it came out and still have not seeing it over a month later) Netflix customer service keeps promising the problem will be resolved, but as of now it just keeps getting worse to the point where I have been several weekends in a row without receiving any movies from Netflix even though I have many titles on my list both blue ray and dvds. Their instant watch feature contains mostly decades old movies and not any of the new releases. I will be canceling the subscription at the end of the billing cycle and sadly going back to Blockbuster. At least there I can go to the store and get what I want.

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lily666
Vancouver, CA
Jun 03, 2016 8:34 am EDT

Netflix Customer Service
2 hours ago You
account not working. loads of shows are either wrong show or cut off at 5-8 mins. those times it tell us we need to connect to xbox gold (we are already connected)
You are now chatting with: Crystal
2 hours ago Netflix Crystal
Hey there! Yikes that sounds horrible! Let's get to it. Real quick, who am I chatting with?
2 hours ago You
l***
2 hours ago Netflix Crystal
Hi L***! So your account is working on your Xbox 360 or on any device?
2 hours ago You
no. i am using my laptop. we dont use it for netflix - we use kinect for that
2 hours ago Netflix Crystal
So it's just on your xbox that it's not working on, right?
2 hours ago You
i dont use it on anything eldse so i cannot really say. we had it last year for a while using laptop and it didnt work - thats why we dropped it. if its going to be a huge drama second round will cancel sooner.
2 hours ago Netflix Crystal
Okay so it's the movies you're having an issue with, correct?
2 hours ago Netflix Crystal
Hey are you still there?
2 hours ago You
yes
2 hours ago You
my son had issues with shows as well. they came up as something else. we are about 30% bad news
2 hours ago Netflix Crystal
Oh okay! Do you get any error code or message?
2 hours ago You
yes. with movies it says we need to connect with gold
2 hours ago You
the show issue has no message - just wrong show
2 hours ago Netflix Crystal
Hmmm okay. With the shows, is it every show that you see is wrong or just a few titles?
2 hours ago You
about 20% wrong shows
2 hours ago Netflix Crystal
Okay thanks! Give me one second!
2 hours ago Netflix Crystal
Okay so I spoke to my supervisor and he said you would need to get a hold of Xbox and ask them why it's asking you to do that because that's an issue on their side. We can't start Troubleshooting any situation of there's something going on with Xbox. So if you can totally get a hold of them then I will definitely wait here so you can let me know what they say L***!
59 minutes ago You
no can do. kids bedtime you didnt hire me, capisce?. you guys did this with mac laptop kept me on 'its microsoft' for 6 weeks only to find out from forums that there are issues with mac. you need to work it out. my daughter set this up during hols and she is good with this stuff - prob likely your end.
56 minutes ago Netflix Crystal
I totally capisce L***! We can't work on it if it's a Xbox issue so I totally understand if you don't want to call them, that's completely up to you!
56 minutes ago You
its not xbox. that works fine. he's playing games on it right now.
55 minutes ago Netflix Crystal
That's great! Xbox can be having an issue with our app because if it's asking you to log into your Gold Account then that's dealing with Xbox not Netflix but it's totally what you want L***!
53 minutes ago You
no. its not what i want. i signed up for a service and you arent providing it - again. do i need to get answers on the other sites or are you guys going to sort?
51 minutes ago Netflix Crystal
Hmmm what other sites?
51 minutes ago You
look, i joined xbox gold to use netflix so if this isnt going to work you need to refubd those fees as well.
45 minutes ago Netflix Crystal
You know we can't really do anything about the Xbox live account because that's out of our hands. Is your son playing online right now? If so that's the account you would need to use if you're using a different one that isn't Gold. As for the titles, I can go ahead and report a problem with them if you wanted to give me those titles that you saw were completely wrong. I would be more than happy to report those for you L***!
43 minutes ago You
i have reported them. yes, as i said already he is using the gold account without problem. its only a problem with regard to netflix. are we not meeting on same linguistic level - this has been going nowhere for almost an hour.
41 minutes ago Netflix Crystal
I completely understand what you are saying L***, I'm asking you if you're trying to log into the same account that your son is using or if you have a completely different account. Linguistics, I assure you, are not the problem here.
40 minutes ago You
we are using the same one. my daughter set up the one acct.
37 minutes ago Netflix Crystal
Gotcha. Well let's try something really quick, have you tried deleting the Netflix app from your Xbox 360?
35 minutes ago You
no. and my daughter has left for the year so if i do we wont be taking it up again.
34 minutes ago You
look, i was told this xbox was netflix ready. that considered it required an awful lot of time to set up so something has been off from the beginning.
34 minutes ago Netflix Crystal
That's perfectly fine! If you no longer want your Netflix account that's completely up to you Leslie. If you want, you can go ahead and disconnect the app from your Netflix account and we can see what happens there!
31 minutes ago Netflix Crystal
You can go ahead and try disconnecting it L***.
29 minutes ago Netflix Crystal
Here's the steps you'll need (smiling). The sequence is a little rough so it'll take a couple of times but no worries you'll get it! Please Click Here
25 minutes ago Netflix Crystal
Are you still there L***?
24 minutes ago You
have disconnected from acct. where do i send the bill for xbox gold?
19 minutes ago Netflix Crystal
Okay great! So you can go ahead and log back in and see if you're still getting the same errors. As for the Gold account, we can't as a company, pay for that. It seems like your son is having fun playing it so that's great news! Also we can try other devices that you might have around the house that would be totally free if you wanted me to take a look and see if they can run Netflix on them like a phone or anything else!
13 minutes ago You
look gen y. this may be difficult for you to understand so i'll type slowly. i dont want my kids playing so its not great news. we only signed on for netflix. will look into my consumer options. meanwhile thank you for closing my account AGAIN. have a lovely evening.
10 minutes ago Netflix Crystal
I don't know what you are referring to by gen y but I completely understand L***! No need to type slow because I can't see word for word what you're writing until you're done but I'm so sorry you feel that way! I haven't cancelled your account but I can go ahead and do that for you L***.
7 minutes ago Netflix Crystal
So your account is all cancelled for you L***! Have a great night and thanks for chatting us in today! Bye-bye!

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DMAM
Detroit, US
Jun 03, 2016 8:34 am EDT

The customer had a unreasonable request to have Netflix refund a customer for a xbox live subscription, in addition to the technical issue that the customer was not interested in resolving because of preconceptions of being mislead from a past situation.
The worst part is the level of rudeness on the part of the customer and if you ask the customer they will probably argue that the Netflix person was rude even though they were continually flowing with positive attitude.

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Netfluke
San Lorenzo, US
Mar 29, 2011 3:26 pm EDT

Yes...I agree that Netflix is getting big, thus the lack of good service. As for the long or short wait...they should know by now, which movies to buy more of, since they are in the movie business?! Anyhow, I am getting fed up with Netflix with the lack of turn around time when receiving my movies (and getting new ones in). Their price IS cheap...but we end up paying the price for cheap service. I mean, if I'm paying a monthly subscription...then I expect to get the movie I want! They need to upgrade their streaming collection with the latest movies, so more people can view them and not have to wait for weeks via dvd or bluray! Sheesh!

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Jkoe1978
, US
Nov 01, 2010 9:47 pm EDT
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Can't you just move a different movie to 1st in the queue? I just got Netflix, and there is one movie that has had a "short wait" for a few weeks so when I return one movie, I just move something else to 1st in the queue. Problem solved.

timduncan86
timduncan86
Indianapolis, US
Feb 15, 2010 7:52 pm EST

To XBOXMAN,

The reason that they no longer take pre-paid debit cards is because if you decided to steal 40 movies from them, they would not have any means of getting their money back. Whereas if you pay with credit or bank account, then they can still attempt to collect the loss.

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XBOXMAN
, US
Jan 02, 2010 6:58 pm EST

My problem with Netfilx is that they NO LONGER accept debit cards. I have NO IDEA who thought of this mishap. Debit cards are the way to go.EVERYONE IS USING THEM! WHY? Because you CONTROL what gets taken off of your card and when. Netflix decided to NOT take debit cards back in July 2009. Netflix is doing themselves a HUGE disservice by NOT taking Pre-paid debits cards!All I can say is that there competition is going to scoop up ALOT of new business for this mistake.

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L
5:29 pm EST
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Netflix beware gift subscriptions

I tried to canceled a gift subscription five minutes after I made it and Netflix said it was not possible! WARNING if you give someone a gift subscription... even at $167 a year... then the person you give the gift will still have to provide Netflix a credit card. This is not how I want to give gifts!

I am sure lots of people will not redeem these gift subscriptions because they will get to the screen which asks for a credit card.

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C. Camp
Cape Coral, US
Jun 17, 2011 10:55 pm EDT

EXACTLY!

A gift is a gift and should be "fun" for the recipient..

My mother was so happy to be able to give me a subscription
for my Birthday, she is 80 years old and I accepted it just
to make her happy..

AND...

NETFLIX BLEW IT!

Will never, EVER visit their site or use their products again..
Bank on it..

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Don Jester
New Bern, US
Dec 14, 2010 2:40 pm EST
Verified customer This comment was posted by a verified customer. Learn more

laurajh is right ! I am sure the folks who gave me a Netflix gift subscription did not know that I would be asked for a credit card (and a lot of other personal information), I don't think they would have used that as a gift if they had. I will never give Netflix as a gift, now that I know about that policy. I would consider it a bit embarrassing at a personal level for the person I had given the gift to, to think that I had given them a gift with strings attached. What sort of gift would one find under a tree on Christmas morning which would require personal info and a credit card?

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Don Jester
New Bern, US
Dec 14, 2010 2:32 pm EST
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I encountered the same thing ! They want all of my info- Credit Card Number, Home Address, Date of Birth, Telephone number, etc. The gift subscription, which is ONLINE ONLY, which friends paid nearly $100. for, as a Christmas Gift, is unusable to me, I don't even have a credit card ! I used to, but found too many charges appearing from companies like this, as shown in their fine print on the (must agree to) terms page, which basically says "we can charge your card for anything we want, anytime we want, without proof of anything." I also object to the automatic renewal clause. Tell me it is going to run out, and then I will decide whether to renew or not. The importance, incidentally, of my gift subscription being ONLINE ONLY is that their statement when I spoke with them on the phone, of : We are shipping product out to you, and need some security for that product, is not true. If you don't mind hidden fees, automatic renewals that you cannot get out of, etc., then fine, be my guest, but I will not do business with anyone with those policies.

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The Ceej
Manchster, GB
Jun 14, 2010 11:28 am EDT

Yep. I didn't redeem mine. I asked the one man who runs Netflix out of his basement for his credit card information and he said he wasn't going to give it to me.

"Why not?" I asked, "I'm not going to run it. I just need to keep it on file in the unlikely event you cause a liability."
"There is no legitimate reason for you to have my credit card."
"Think about that." *Click*

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K
9:02 pm EDT
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Netflix deception

Do not give someone a neflix gift subscription! They will continue charging your account even after the recipient's subscription is up! In the very fine print they tell you that the recipient must cancel. That they have received a notice.. Not you the buyer. I'm so angry that they would only give me 1 month's credit for months of charges. They didn't even want my business badly enough to try to keep me from canceling my own membership. Very disappointing. I hope red box puts them out of business.

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Don Jester
New Bern, US
Dec 14, 2010 2:44 pm EST
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knbsmith is right. I just received a netflix online subscription as a gift, and I will probably not even redeem it, now that I know their policies on it.

Netflix Customer Reviews Overview

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Netflix In-depth Review

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