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4.4 9653 Reviews

Netflix Complaints Summary

68 Resolved
1350 Unresolved
Our verdict: If considering services from Netflix with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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9:16 pm EDT

Netflix f is for family

I would like to complain about the content in the show F is for family. The mockery of my faith for entertainment is highly disappointing and disgusting. I hope that it is pulled from the air. In a society where tolerance and respect for all people and beliefs, I am aghast that this is approved for entertainment. I am a regular Netflix user but if shows such as these are being aired, mocking my or others faith, I will no longer give Netflix my business.

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9:10 pm EDT

Netflix subject complaint

I was recently made aware of a new, made for Netflix series that is revolting. It is called "F" is for Family.

I have NOT watched this, nor will I. It sounds disgusting and offensive.

We are a Catholic family. Stop attacking our religion. The majority of practicing Catholics are not participating in the sinful behaviors portrayed in this show. And the majority of priest are NOT pedophiles or homosexuals -- they are just the only ones that make the nightly news.

I don't see anyone attacking the Moslem faith for blowing up, running over, crucifying and shooting innocent people around the world willy-nilly - well, not even willy-nilly, because they are deliberately picking on Christians.

I am embarrassed to say that we are subscribers to Netflix.

I would like to be removed from our subscription at once.

Susan Wanke
susan.[protected]@mchsi.com

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9:03 pm EDT
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Netflix f is for family

Hello
I've enjoyed much programming on Netflix and I do have a moderate level of tolerance for modern drama and comedy but Netflix has gone too far with F is for family. I'm greatly offended that you would defile my Christian faith with your sitcom humor which is completely and utterly vulgar.

You have other such good programming. Do I ask you why is this necessary? Please remove this show.

Jamie Rame
Boylston, Massachusetts
[protected]@charter.net.

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kstephy
, CA
Jul 11, 2017 9:10 pm EDT
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Just don't watch it?

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S
5:32 pm EDT

Netflix software is just broken

Every time I try to browse through videos(via ps3), after 2-3 videos the selection menu freezes. This happens because Netflix decided it was a good idea to preview each selection before making the selection. The result of this has made the selection freeze if you browse through it too quickly. Thus, garbage hacktard software has made the experience of looking for a video (and there is A LOT of garbage to search through) to watch unbearable and I have canceled my subscription. Stop releasing new features that break your software and maybe I will resub... maybe. I have a problem with crappy software (especially when I have to pay monthly for it).

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6:13 am EDT

Netflix product

I had Netflix was quite some time about two months ago I cancelled it then I went on the website and sit all day long new movies so I said let me go back and try it again totally disappointed again they had absolutely horrifying movies TV shows I don't need I can watch it on TV everything was old it's just for the newcomers they get all excited about their programs us as ongoing customers have nothing I guess that's why there's so many complaints then that satisfying the ongoing customers just the new ones because they still making their money. This will be pulled from them if they read these reviews they'll be left with very little of nothing I watch the movie the other day for the first time after I continues my membership I don't know what the hell it was all about I thought I was dreaming of living in another world it was horrified stupid I shut it off a lot of them movies or murdering bloodshed they have no good interesting down to heart movies if I wanted all that i would watch the news. This is a place where you go to find some sort of enjoyment don't think about Netflix this is not the right place for that they may have all these other features of people who want to look at that butt there movies in general all repeats your love movies are repeats, drama repeats, etc, etc so that leaves us with nothing.

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11:13 am EDT
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Netflix customer service

I called in cause it was saying my account was on hold and I just started a free trail not even 24 hours earlier. After notifying the representative I had just moved into a furnished apartment he states he can help. Places me on hold more then 4 minutes without returning to keep me up informed if whats going on then finally comes back. He then informs me he cant help at all cause the device I was using already had an another account with the name Erika on it. That name Erika is a common name so just cause my parents decided to name me a common name I get treated like crap from a company. Once a Hulu girl always a Hulu girl. I will make sure everyone on my social media accounts know of the unprofressionalism of this company and its employees. I will make sure everyone goes to Hulu. Better selction any way.

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12:18 pm EDT

Netflix bob's burgers

Hello,
I and many of my pals are very discontented with the fact that the popular television series "Bob's Burgers" had been removed from Netflix's viewing selection. We are all very disheartened by this and would like to request it be put back. Please. We are begging you. We are all pained by this very unfortunate set of circumstances which have lead to my reaching out. I think it would be best to resolve this issue as soon as it can be for the sake and health of your subscribers.
Thank you for your time.

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10:42 pm EDT

Netflix netflix

i'm so tired of netflix having crappy movies that literally nobody wants to watch. nobody wants to watch half the stuff they put on netflix and i really want more and better movies/ tv shows on netflix soon it's so annoying. i always try to find something to watch but ever since they took off bobs burgers they've been crappy and it's so frustrating. please put some good things on netflix like some classic disney or pixar movies or put good shows like bobs burgers back on. honestly i bet more than half of netflix don't care about things like kung fu panda 3 or beverly hills chihuahua. i really really want netflix to put better things that people can be more interested in. almost everything is crap and it's so boring and everything sucks

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10:56 am EDT

Netflix netflix posting of a letter from wwii veteran's family

This is sad - and really irritating. I don't get Netflix's intent in posting a letter from a family of WWII veteran whose family must cancel his account because of his failing faculties. Netflix makes the point of telling readers this man made great sacrifices for his country, and was proud and brave. Yet by posting this letter to the world outlining in sad detail the trials of aging, Netflix negates his contribution and relegates him to a subject of pity. What is the point, Netflix? Is this how you "celebrate" the D-Day anniversary, by shining a spot light on a veteran's decline? (And shame on the family for including the detail.) In a time when private information is an oxymoron, and used to further a company's own agenda, no one is safe from potential ridicule - not even a 95-year-old man who served his country and until now was just quietly enjoying one of this few remaining pleasures: watching movies.

Kathryn Rolston

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Miranda818
, US
Jul 06, 2017 8:25 am EDT

Wow, aren't you arrogant. You are choosing to pity him. Shame on You.

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M
5:01 pm EDT

Netflix english speaking movies

Netflix is beginning to trend to movies that do NOT have an option to hear them in English. You can have the English subtitles, but when you go to audio, there is NO option to hear the movie in English. I called them about this and after speaking to someone who just couldn't understand my problem, I asked to speak to their supervisor. She listened to my complaint and then promptly hung up on me.

If Netflix is going to trend toward not having English EVEN AS AN OPTION for the audio, they will lose customers. Very frustrating!

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ErikFromNetflix
, CA
Jul 14, 2017 5:42 am EDT

Hi! Erik from netflix here!

At Netflix we strive to have conrent for everyone! Not content everyone can listen to because not every person on earth speaks the same language. Instead there are thousands of different languages spoken on earth. One of our most popular being Japanese. Japanese animation is so beautiful, but it is sometimes hard to translate and redub a film or movie without it costing thousands of dollars.

If you do not like the fact that a title is in english, perhaps try watching one of our hundreds of thousands of shows that are in english including our lovely selection of children's programming that teaches we should be tolerant of everyone, no matter the language they speak. Perhaps you should brush up on that.

If you are so badly needing to watch a program in english, perhaps learn how to enjoy reading and live with the subtitles, or learn another language, as its proven to increase IQ. Clearly you need that, because your world view is about as bland as your name is, Ms. Smith, and a few extra points wouldn't hurt anyone.

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TheAgnosticEqualist
, US
Jun 12, 2017 7:12 pm EDT

I'm going to say it.. She probably hung up on you because you were coming off like an elitist, self entitled, American... (Just to be clear, I'm an american as well, and white, if you're a supremacist as well as arrogant..)

You have to realize Netflix is ALSO catering to other countries... Other races... With different base languages.. Movie production companies don't create English dubbing for every foreign film ever made.. Also, how bout a little cultural enrichment? It might be good for you to break away from feeling like 'merican English is the only language in existence.. :D

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4:54 pm EDT
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Netflix last episode missing

The show is Nura: Rise of the Yokai Clan. It has 26 episodes and 2 summary epiosdes. Netflix only includes the first half (13 episodes) of the season, which would be alright, except for one big mistake. They neglected to take into account the existence of a summary episode, an episode comprised of flashbacks to previous scenes in the series used to ramp up tentsion to the final episode. They assumed the summary episode was the last episode because it is listed as ep.13, and never posted the real ep.13, the final episode of the first arc, which is what netflix (intended to) release.

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Koats
, US
Jun 07, 2017 8:40 am EDT

Apparently the episodes on Netflix are actually from the second arc?! I went looking for more after that lame recap posted as a final episode and found out they cut out most of the show. It explains why there are so many strange gaps in an otherwise decent anime. Now I can't even go to another site and pick up streaming where I left off on Netflix. What's the point of posting up a show that cuts out the beginning and the end?

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M
1:56 pm EDT

Netflix streaming, dvd and billing

netflix has stolen from me and the customer service is rotten. no one gives the same answers. i have closed my account because my gift card payments were fraudulently charged and no representative gives the same information. the little "gift of a free month" is absolutely infuriating when u r stealing from me. how dare u say i have to pay u to reopen my account when u have already disappeared my payments and charged me for services i cannot access! u r the worst! i paid with a 60, 00 gift card in nov. when i applied another gift card in feb of 60.00 i had a surplus from nov of about 30.00. i tried to activate the dvd program in feb of 2017 and it wouldn't work. so i called net customer service where i was told that i cannot use the dvd prog with a gift card. so i tried to remove the dvd program from my account and the program wouldn't allow it so i tried to order dvd and the netflix program would not allow that. so i called netflix again. this time i was told i could use the gift card for the dvd prog and when i questioned netflix customer rep they checked and said yeah, no u cannot use a gift card for the dvd program. netflix page wouldn't allow me to remove the program and wouldn't allow me to order dvd's and billed me from 2016 up till now for the damn dvd program. the next netflix rep got belligerent and rude with me because she didn't know what was going on and was poorly trained. netflix kept saying "enjoy your gift of a free month." then my feb 2017 payment just disappeared from my account statement. when i called this time i was told "yeah, no, there was no feb 2017 payment. u haven't paid since nov, and the dvd and with the streaming bill and your dvd plan all of that has been used up." i was furious so i stopped our account! I'M STILL FURIOUS! this last phone call i was told 1. " u signed up for the prog." I TOLD HER I'VE NEVER BEEN ABLE TO USE THE DVD PROGRAM BECAUSE I PAY WITH A GIFT CARD!" She said that i have to pay money to reopen my account in order to get the money u have already stolen from me! that because i paid with a netflix gift card my money won't be refunded and that this is co policy!

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9:47 pm EDT

Netflix dvd service

Damaged dvds. Customer service is not available for people who work for living. When customer service is available they are unprofessional and rude. Having to send back three dvds at a time because they are damaged and then having the same dvds sent back to me, and having the so-called customer service lie and say it is a different dvd.

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3:53 pm EDT

Netflix netflix

I am tired of netflix not having any decent movies on the movies that they do have on is mostly foreign language I am american and I speak english I don't mind a few of the foreign movies but this is america and this is rediculous also been having problems with the movies freezing if things don't get better soon then I am going to cancel my netflix membership

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ErikFromNetflix
, CA
Jul 14, 2017 5:54 am EDT

Hi, Sir/Madame, Erik from Netflix here.

I'm sorry to hear that you and your gaint-[censor] family don't agree with our policies and inclusiveness. I'm sure our millions upon millions, of subcribers will be disappointed to hear that your bigotted views will no longer be within our ranks.

Please note also, that America was founded on slavery and the idea that people could live the lives they want. Slavery was abolished. 70s allowed for free love. Equal rights is at the forefront of our lives. Everyone should have the opportunity to live the lives they want and be the people who they want to be, no matter what language they speak. Hell, colonials killed hundreds of native languages when they came and murdered thousands upon thousands of people, us Americans owe people the right to speak. And you're right, this is america... Its time to welcome everyone or get sent into the dark ages.

As for your taste in TV shows, we have dozens of great titles. Im sorry that you're of such poor taste you can't find one.

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Theron(mike) Lawrence
, US
Jun 10, 2017 7:32 pm EDT
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Most of the netflex movies are ranging from bad to very poor, War Machine was the worse movie I have every seen Pitt needs to stay away from your studios. 90% of you netflex series just plain suck canal water with out a filter, they are mostly childish or Dumb and Dumb examples of poor script writer, series of any value(Sense8) get cancelled, and replaced by assine shows like F for family, witch is neither funny or entertaining, as of now me and my family are debating (45 subscribers) and changing to Hulu. It's up to you think quick next stop Facebook and Twitter we well get support, can you without subscribers.

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Theron(mike) Lawrence
, US
Jun 10, 2017 7:39 pm EDT
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Lawrence again before you say something good about War Machine I severed honourably in the USArmy 12 years, never did I see officers that bad as your movie showed and I severed in Kentucky, Indiana, Germany and NATO headquarters Europe.!

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kstephy
, CA
May 28, 2017 5:25 pm EDT
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1. It's spelled ridiculous NOT rediculous, learn some proper English
2. The movies being slow and/or freezing has to do with your internet speed quality, not with Netflix itself.

ComplaintsBoard
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11:35 am EDT

Netflix disc delivery and issues with waiting for bad discs twice!

This is my 4th complaint to the company. The last time I was told all I'd have to do is call and explain and they'd fix it. But last night and today (5-25-17 and 5-26-17) they refused. In fact, last night they LIED and said they'd comply, but they did NOT. And today, were so bad at LISTENING, and refusing to "engage in a DEBATE" that I had to hang up on "him".

When a customer goes thru the process of waiting, receiving, watching, returning, then receiving the next disc in their queue, this process should NOT be held up by an unwatchable disc! The wait should only occur once. Once Netflix receives the bad disc back, they should remove that title from the queue and ship the next disc in the queue...or just have the policy that, if the disc received had been reported as bad and was then returned, the next disc in the queue should be sent, ignoring that the customer may STILL HAVE the replacement disc. Not the customer's fault!

The only recourse for dissatisfied customers receiving and reporting an unviewable disc who do NOT want Netflix to abuse them and hold up their queue through NO fault of their own, is NOT to request a replacement for garbage you couldn't watch! Then when Netflix gets the bad disc back, they will send the next in your queue. That should happen EVEN WHEN YOU REQUEST A REPLACEMENT FOR THEIR FAULTY DISCS! Well, excuse me Netflix, but I put titles in my queue because I REALLY WANT TO SEE THEM, not have you punish me because you sent me a faulty disc and I had to request a replacement TO SEE THE TITLE I ALREADY WAITED FOR ONCE!

This policy is wrong and abusive. Stop punishing customers for bad discs...just give them the next in their queue.

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9:04 pm EDT
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Netflix user interface

Netflix used to have an option called play from beginning. My boyfriend and I have a netflix account and he watched the OA before me. Then, he loved it so much he wanted to watch it again with me! Great show! Unfortunately, Netflix took away the option play from beginning, so ehat happened is that half way through the season, when i finished episode 5, well i had 2 seconds to go to episodes, select the next episode and then scroll back the 6th episode to bring it to the beginning. I did not make it! So yayyy thanks netflix which brough me directly to season finale and spoiled the ending for me! PUT BACK THE OPTION PLAY FROM BEGINNING! and also, get an email contact! Get with the program

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4:57 am EDT

Netflix anne with an e

I am wondering why Netflix has chosen to produce a children's classic with dark undertones. This is a book for tween girls. Tween girls are going to want to watch this series. There have been many complaints in recent years at the loss of childhood innocence. Productions like this are one of the reasons why. The 'Anne' books are beautiful, innocent stories. Why couldn't Netflix have reproduced the original storylines in such a way that people the world over would have honoured with awards. And why would you use a 'Breaking Bad' script writer to draw out the wonder and beauty of these books. Ridiculous! Whoever greenlighted this project needs to be fired!

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10:43 pm EDT

Netflix inappropriate content listed in children's section

Why in the world would Netflix place Sausage Party in the children's movies? Whoever decided to must either be incredibly naive or just a complete ###. Both of my children have access to Netflix on their tablets. I monitor this very closely, thank goodness. I'm so done with Netflix for a multitude of reasons, such as their awful selection, but this was certainly the very last straw.

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1:41 am EDT

Netflix unauthorized credit card charges

I have unknowingly been charged for Netflix that I did not order, nor do I have an account with, on my credit card. This has happened on the 26th of each month since Sept.26/16 till Apr.26/17th. I had not looked at my statement as it was online and not a hard copy. The charges are $13.14USD from Sept26/16 till and including Mar. 26/17 and $13.20USD for Apr. 26/17. With the exchange, my card was charged:

Sept. 26/16 $ 17.84
Oct. 26/16 $ 18.03
Nov, 26/16 $ 18.23
Dec. 26/16 $ 18.27
Jan. 26/17 $ 17.69
Feb. 26/17 $ 17.67
Mar. 26/17 $ 18.03
Apr. 26/17 $ 18.44

Totaling $144.20
I would appreciate my card being credited for the 144.20 as soon as possible and the Netflix account be closed.
Thank You

Wendy Barry
[protected]

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8:23 am EDT

Netflix awful content

Netflix is really beginning to suck. It's been the same crap forever, and when I just read what's on in May, I hadn't heard of 90% of what's on. Terrible tv shows, awful/unknown movies, etc. Probably going to switch to Hulu, which appears to be a lot better. You guys are a sinking ship, as evidenced by everyone I talk to agree and said that Netflix has officially 'jumped the shark'. Too bad

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Josh Thomas
, US
May 13, 2017 9:14 am EDT

Netflix is definitely a sinking ship. Amazon far surpasses them in original programming and Hulu has better movies. I hardly ever watch cable anymore except for sports.

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gnu2222
, US
May 04, 2017 11:23 am EDT

I agree. Most of the programs are trash, especially those produced for Netflix. The price increase apparently went toward producing these lousy shows.

Netflix Customer Reviews Overview

Netflix is a popular streaming service that offers a vast selection of movies, TV shows, and documentaries. The platform has gained a massive following due to its user-friendly interface, affordable pricing, and high-quality content. Netflix has received positive reviews from users worldwide, with many praising the platform's convenience and accessibility.

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In conclusion, Netflix is a highly recommended streaming service that offers a vast selection of high-quality content at an affordable price. The platform's user-friendly interface and convenience make it a fan favorite worldwide.

Netflix In-depth Review

Pricing and Subscription Options: Netflix offers a variety of subscription options to fit different budgets and viewing preferences. From the basic plan to the premium plan, users can choose the one that best suits their needs. The pricing is reasonable considering the vast content library and the convenience of streaming.

Content Library: Netflix boasts an extensive content library that caters to a wide range of interests. From popular TV shows to blockbuster movies, documentaries, and even original content, there is something for everyone. The library is regularly updated with new releases, ensuring that users always have something fresh to watch.

User Interface and Experience: Netflix's user interface is sleek, intuitive, and easy to navigate. The platform provides a seamless experience, allowing users to effortlessly browse through the content library, create personalized profiles, and manage their viewing history. The search function is efficient, making it simple to find specific titles or genres.

Streaming Quality: Netflix offers high-quality streaming, with options for both standard definition and high definition. The streaming is smooth and buffer-free, provided you have a stable internet connection. The platform also supports 4K Ultra HD streaming for those who want to enjoy their favorite shows and movies in stunning detail.

Device Compatibility: Netflix is compatible with a wide range of devices, including smartphones, tablets, smart TVs, gaming consoles, and streaming devices. Whether you prefer to watch on the go or on a big screen, Netflix ensures that you can access your favorite content anytime, anywhere.

Original Content: Netflix has made a name for itself with its impressive lineup of original content. From critically acclaimed series like "Stranger Things" to award-winning movies, the platform continues to deliver unique and captivating content that keeps viewers hooked. The variety and quality of Netflix's original productions are commendable.

Customer Support: Netflix provides excellent customer support, with various channels available for assistance. Users can reach out to the support team via live chat, email, or phone, and can expect prompt and helpful responses. The comprehensive help center also offers a wealth of resources and FAQs to address common issues.

Accessibility Features: Netflix is committed to inclusivity and offers a range of accessibility features. Subtitles and closed captions are available in multiple languages, making content accessible to those with hearing impairments. Additionally, audio descriptions are provided for visually impaired viewers, enhancing the overall viewing experience.

Personalization and Recommendations: Netflix's recommendation algorithm is highly effective in suggesting content based on users' viewing history and preferences. The platform takes into account individual tastes and provides personalized recommendations, making it easier to discover new shows and movies that align with your interests.

Account Management and Security: Netflix prioritizes account management and security. Users can easily manage their subscription, update payment details, and monitor viewing activity. The platform also offers multiple security features, such as two-factor authentication, to ensure the protection of user accounts and personal information.

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