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4.4 9653 Reviews

Netflix Complaints Summary

68 Resolved
1350 Unresolved
Our verdict: If considering services from Netflix with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Netflix reviews & complaints 1436

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J
7:17 pm EST

Netflix user interface

There is currently no way to prevent the autoplaying of clips from shows highlighted on the main menu / home screen. These clips are typically loud and annoying, and sometimes have inappropriate content for some family members.

Personally, I think this feature has the potential to waste a lot of bandwidth given the number of users that might be scrolling around looking for a show at any given time, and it definitely needs to be optional.

My entire family hates this feature, and with so many streaming services now available, many of which are free (ad supported), we've begun to seriously consider cancelling. We cannot justify paying for a service that annoys us to this extent.

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9:17 pm EST
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Netflix dvd rentals

I was recently made aware that Netflix intends to raise the rates of service 10%, which is understandable, but not if I continue to receive my DVD rentals a day later than scheduled!

For the past couple years I have sent and received DVD's and they have been received at home or by Netflix by the next business day. Lately (the last 3-4 weeks), they have been received a day or two later than expected/scheduled.

Also, Netflix used to send and receive DVD's on Saturdays... This was a very convenient feature and made the price/service worthwhile. If Netflix intends to raise the rates, I strongly suggest that these 2 features (i.e. next day receipt of DVD rentals and Saturday receivables and shipments).

Thank you for your consideration and allowing me to voice my concerns.

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O
11:14 am EST

Netflix auto playing clips of show at the home screen or when looking at a series.

When I go to Netflix on a computer or Roku, whatever movie or series is being featured starts playing a short clip or trailer. If you go to a series page, it automatically starts play a clip/trailer about the series. I initiated a chat with support from my computer and they said this "feature" was implemented on their web site and Roku devices. I asked how to turn it off and was told I can't. I would like to know what [censor] decided it's a good idea to annoy their customers. Don't they know people don't like video and audio automatically playing when they go to a web site? Pretty stupid Netflix - you jack up the price - again - then annoy people with this "feature" that can't be turned off.

[censor]S.

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M
3:27 am EST

Netflix service breakdown

More and more just recently my viewing is interrupted by Netflix having problems -and it will stop in the middle of watching a film or scene in a series. Then it takes a while for Netflix to get up and running again. I appreciate that this can happen from time to time but it is getting a more regular occurrence. Whilst I may not be paying top whack for this service I am still paying for it and am getting a little fed up with having my viewing interrupted like this on a regular basis. More and more I can't even access any of the titles displayed and have to turn Netflix off and leave a while before being able to resume viewing of choosing another title

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Monono Khoapa Negash
, US
Dec 02, 2017 7:52 am EST

I have been having constant issues with Netflix freezing up in the middle of the show and I have to actually give up and logout. Now I have issues with it loading on my laptop and getting messages like " Netflix.com is taking too long to load". They are going to be increasing the fees next week and I don't even use it that much anymore because of the frustration. I first checked all the usual network or server problems but is is not any of those. I think their reputation will go down if longtime clients start abandoning their services. I am considering cutting off my membership and staying with Amazon Prime.

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C
3:15 pm EST

Netflix movie selections

I've been a customer of Netflix for over 4 years and I'm getting to a point where im ready to cancel my account. There are too many movies that are not that long. I love 2 hour movies and majority of the 2hr movies are not in English. Now i know Netflix is not just for people in America but the head quarters for Netflix is in California, which mean every movie should be in english or at least have the option to change it English. It makes no since that all the good and new movies are not in english. The selection is already getting old, i watch netflix everyday i would know.

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C
10:33 am EST

Netflix the new update

Last night I went onto my Netflix account like I usually do to continue watching a series called the vampire diaries, so I go onto the account and I see that there's a new update I'm like okay this is new? Which for the record I'm not a big fan of but anyway so I go onto it and the TV show that I was watching has been taken off which isn't the first time this has happened which I just find quite frustrating because I am always on Netflix

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9:40 pm EST

Netflix vulgar trailers

It's very offensive that Netflix now plays trailers automatically after returning to the home screen that swear using the F-word. I don't feel comfortable having Netflix open with my kids around because I don't know if a tv trailer will start to play that swears. The Disjointed ad (or any other trailer) shouldn't just play automatically, especially with sound.

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pobarjenkins
Minneapolis, US
Nov 21, 2017 9:46 pm EST
Verified customer This comment was posted by a verified customer. Learn more

You can utilize Netflix's profiles to filter content to help censor certain programming.

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P
7:02 am EST

Netflix no rewind capability

About two weeks ago I suddenly lost the ability to rewind all content and replay portions that I may have missed while out of the room. This is a major problem. Often audio is not clear and needs to be replayed. There are other reasons to rewind also, such as trying to read those lengthy letters that are flashed in front of you and you have 2 seconds to read it.

This problem needs to be fixed or I am done with Netflix. If this becomes widespread, you can count on many folks leaving Netflix. They told me it was my problem not there's.

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9:23 am EST
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Netflix audio

No me preocupa que aumenten la tarifa pero lo que si quisiera saber es porque no agregan el archivo de audio en español a todas las películas y series aquí en USA ya que hay muchas que no puedo verla con familiares que no hablan español…………….

Quisiera saber si hay algun motivo comercial o es solo ineficiencia de su parte.

Agradeceria que alguien me conteste alguna vez…..

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Update by alho
Nov 19, 2017 9:24 am EST

No me preocupa que aumenten la tarifa pero lo que si quisiera saber es porque no agregan el archivo de audio en español a todas las películas y series aquí en USA ya que hay muchas que no puedo verla con familiares que SOLO hablan español…………….

Quisiera saber si hay algun motivo comercial o es solo ineficiencia de su parte.

Agradeceria que alguien me conteste alguna vez…..

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A
1:45 am EST

Netflix stop charging me!

I have nothing positive to say. For an unknown reason, they disabled my account but didn't stop charging me every month. I opened a dispute with my bank, but it takes them too long to resolve this issue (I really don't understand why). You better stay away from paid services on Netflix and never tell anyone your credit card information, even if a company looks trustful.
Do not.

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K
5:07 pm EST

Netflix taking down himym on netflix

Dear Netflix,
You were so in the wrong of taking How I Met Your Mother down recently. You should be ashamed of such a decision. This show was my comic relief while I am dealing with a concussion. So thanks for kicking me while I am already down. This is a very popular series with many college students like myself. If you want to keep gaining customers I suggest you stop taking joy away from the generation you are trying to appeal to.
Sincerely,
A very upset customer

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Chris_in_NC
, US
Nov 17, 2017 7:40 pm EST
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Very disappointed in taking it down. It would be nice to notify those who have the show in their list prior to removal. It should be a staple of Netflix... true story! Put it back on.

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Atwood a
, US
Nov 15, 2017 4:50 pm EST

I completely agree we need how I met your mother back on!

ComplaintsBoard
T
3:06 pm EST

Netflix i’m disappointed in the very low quality of standup comedian shows!

Your service is good and you have some good movies. I just wish you had a better reliable rating system than the thumbs-up or thumbs-down symbols! Many of your movies must be screened prior to them being viewed. Sadly, I've had to give a thumbs-down to many because of sordid, vulgar content and or language.
I really enjoy funny stand-up comics when they can be viewed by any age. However, most of your recommended comics are far from funny when they begin their programs with perverted, trashy, vulgar, potty-mouthed words that they think are funny. It's an insult to humanity to continually drag people's minds into the gutter. I've searched and searched for clean-mouthed and decent comedy and they are mostly non-existent.
A really good example would be "Red Skelton"! He is hilariously funnier than all the comedians that Netflix has recommended to me. At least, I can give his programs a thumbs-up!

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9:02 pm EST
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Netflix taking off how I met your mother

Please do not take off How I met your mother. Its one of the greatest shows you have had on Netflix. Netflix has had some great shows such as the office or family guy, and I think that How I met your mother is definitely one of the greatest shows. I guarantee that taking off how I met your mother will make many people very angry and sad. Please keep it.
Thank you

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11:50 am EST
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Netflix series interruption

I have watched the "Zoo" series by James Patterson from the first season on through season 3. I was on episode 13 and eagerly awaiting episode 14 when I discovered, to my chagrin, there was no episode 14 available. The series is far from being over, so I was mortified by the sudden end, which left me (and other viewers) in limbo. It is my opinion that if a complete series is unavailable, Netflix should not make it available until it is. Netflix should avoid frustrating their customers...not good business practice.

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Update by Always a Scribe
Nov 11, 2017 11:55 am EST

Series should not be available to view until the entire series itself is available.

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Shaun R.
, US
Nov 11, 2017 10:12 pm EST

Many times seasons will be divided with mid-season brakes. When they do, they'll make part of a season available for those who wish to view it.

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D
3:51 pm EST

Netflix netflix video stream

Today is 11-10-17 and I just saw that we have been charged twice a month (on two different days) for Netflix since April 2017. In April I got a message when I tried to log in to Netflix that the account was expired and I needed to set up a new account. My husband wasn't home ( the old account was in his name), so I set up a new account in my name and thought all was well. Not so. After contacting Netflix Customer Service, we are told that we will only get 3 of the 8 months refunded because there was "some activity" on the old account at some point in the past. Then we got the "too bad, so sad", but that is our policy and there is nothing more we can do. I also got a lecture on how I should have done things differently back in April, should have caught the mistaken charges earlier, how the message I got from Netflix was probably due to a mistake on my part because Netflix doesn't send those kind of messages unless it is user error, etc. So we are out the $50.

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pobarjenkins
Minneapolis, US
Nov 11, 2017 3:39 am EST
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The message you received is a common internet scam that has been circulating for a while. You may wish to contact your bank to dispute the charges, and then have your card canceled and re-issued.

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C
10:31 pm EST

Netflix delayed disc delivery

I've been a Netflix customer for well over a decade and for a long time the service was wonderful. Now it's a ghost of it's former self, with the turn-around slowed way down. They don't account for returned discs promptly and then take extra days to send the replacements. It was bad enough when they stopped Saturday service, but now Monday service functions only half the time. when a disc is cracked of won't play properly they used to send a new one immediately. Now they wait until they've received the unplayable disc. what a mess. I'm very unsatisfied. I hope some viable competition shows up soon.

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pobarjenkins
Minneapolis, US
Nov 10, 2017 2:50 am EST
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It's really unlikely that new competition in the DVD mail subscription service will be introduced to the market. Almost all subscription services are becoming (or always were) streaming only.

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C
1:49 pm EST
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Netflix sound quality

I've been an active streamer of netflix shows for years, but often have a hard time understanding the dialog. I thought it was just me until I recently subscribed to Showtime and HBO streaming. The sound quality for both showtime and HBO are SO much better than anything I stream on netflix. Same Roku stick and same external speakers for everything. Does Netflix send less audio bandwidth and/or dynamic range than these other streaming channels? I hope this can be improved.

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6:04 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Netflix - ozark - islamophobia

When watching the TV show Ozark (Season 1 Épisode 1) tonight I was actually chocked by a scene happening from the 50th to the 51th minutes of the episode! The character simply amalgamated Muslims and Terrorists... not even mentionning that this disrespectful and insulting comment comes out of the blue, since it has nothing to do with the topic of the...

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Y
2:50 pm EST

Netflix netflix - stranger things show

Would like to file a complaint re: the show Stranger Things and the use of the name 'Jesus' several times throughout each episode used as a curse word.

As one of many tens of thousands of Christians who are netflix subscribers and enjoy for the most part the programming offered via netflix I am disappointed that you choose to allow this.

Stranger Things is very good series which could certainly do without constant use of the name Jesus as a curse word.

Thanks!

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M
9:00 pm EST

Netflix taking it's always sunny in philadelphia off netflix

It's Always Sunny is my all time favorite show, and it's one of my only joys in life. When I first heard it was being taken down, I audibly gasped. I'm so passionate about this show, and I feel like my heart is being ripped out by its removal. If you could possibly not take it down, that would be GREATLY appreciated. It would make me the happiest girl alive.
Thank you

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Netflix Customer Reviews Overview

Netflix is a popular streaming service that offers a vast selection of movies, TV shows, and documentaries. The platform has gained a massive following due to its user-friendly interface, affordable pricing, and high-quality content. Netflix has received positive reviews from users worldwide, with many praising the platform's convenience and accessibility.

One of the most significant advantages of Netflix is its vast library of content. The platform offers a wide range of genres, including action, comedy, drama, and horror. Users can easily find their favorite shows and movies and watch them at their convenience. Additionally, Netflix produces its original content, which has received critical acclaim and has become a fan favorite.

Another positive aspect of Netflix is its affordability. The platform offers different subscription plans, allowing users to choose the one that best suits their needs and budget. Moreover, Netflix does not require any long-term commitment, and users can cancel their subscription at any time.

Netflix's user-friendly interface is also a significant advantage. The platform is easy to navigate, and users can quickly find what they are looking for. The search function is efficient, and the recommendations algorithm suggests content based on the user's viewing history.

In conclusion, Netflix is a highly recommended streaming service that offers a vast selection of high-quality content at an affordable price. The platform's user-friendly interface and convenience make it a fan favorite worldwide.

Netflix In-depth Review

Pricing and Subscription Options: Netflix offers a variety of subscription options to fit different budgets and viewing preferences. From the basic plan to the premium plan, users can choose the one that best suits their needs. The pricing is reasonable considering the vast content library and the convenience of streaming.

Content Library: Netflix boasts an extensive content library that caters to a wide range of interests. From popular TV shows to blockbuster movies, documentaries, and even original content, there is something for everyone. The library is regularly updated with new releases, ensuring that users always have something fresh to watch.

User Interface and Experience: Netflix's user interface is sleek, intuitive, and easy to navigate. The platform provides a seamless experience, allowing users to effortlessly browse through the content library, create personalized profiles, and manage their viewing history. The search function is efficient, making it simple to find specific titles or genres.

Streaming Quality: Netflix offers high-quality streaming, with options for both standard definition and high definition. The streaming is smooth and buffer-free, provided you have a stable internet connection. The platform also supports 4K Ultra HD streaming for those who want to enjoy their favorite shows and movies in stunning detail.

Device Compatibility: Netflix is compatible with a wide range of devices, including smartphones, tablets, smart TVs, gaming consoles, and streaming devices. Whether you prefer to watch on the go or on a big screen, Netflix ensures that you can access your favorite content anytime, anywhere.

Original Content: Netflix has made a name for itself with its impressive lineup of original content. From critically acclaimed series like "Stranger Things" to award-winning movies, the platform continues to deliver unique and captivating content that keeps viewers hooked. The variety and quality of Netflix's original productions are commendable.

Customer Support: Netflix provides excellent customer support, with various channels available for assistance. Users can reach out to the support team via live chat, email, or phone, and can expect prompt and helpful responses. The comprehensive help center also offers a wealth of resources and FAQs to address common issues.

Accessibility Features: Netflix is committed to inclusivity and offers a range of accessibility features. Subtitles and closed captions are available in multiple languages, making content accessible to those with hearing impairments. Additionally, audio descriptions are provided for visually impaired viewers, enhancing the overall viewing experience.

Personalization and Recommendations: Netflix's recommendation algorithm is highly effective in suggesting content based on users' viewing history and preferences. The platform takes into account individual tastes and provides personalized recommendations, making it easier to discover new shows and movies that align with your interests.

Account Management and Security: Netflix prioritizes account management and security. Users can easily manage their subscription, update payment details, and monitor viewing activity. The platform also offers multiple security features, such as two-factor authentication, to ensure the protection of user accounts and personal information.

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