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4.4 9653 Reviews

Netflix Complaints Summary

68 Resolved
1350 Unresolved
Our verdict: If considering services from Netflix with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Netflix reviews & complaints 1436

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8:52 pm EDT

Netflix always have the same movies

We have had Netflix for three or four months now, and as for the picture and the quality of the movies they are working at getting a better picture, and they have been improving their service. my problem seems to be that the DVD service is always holding the same movies, we see no rotation when it comes to the movies for instant watch and DVD’S sometimes our family thinks of a movie and when we request it, it’s on DVD, those movies don’t get any rotation and unless you have the DVD service, we won’t be able to watch the movie.

we have been waiting for movies for three months, and they are still on DVD, does this mean they are never going to be on instant watch at all? we end up going to the video store to rent the movie, and it doesn’t make any Sence to pay money to not be able to watch movies you want to see, I know they are working on giving us good service, the quality of the movies is improving, now work at rotating some of the instant watch with the DVD movies, and then your service will be great, rotate them at least once a month. thank you foer taking my suggestion into consideration.

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8:45 pm EDT

Netflix unauthorized charges for netflix services totaling $47.94 were made against my paypal account over a 3 month period

Apparently Netflix is not all about customer service. Unauthorized charges for Netflix services totaling $47.94 were made against my PayPal account over a 3 month period. First, the fact that 2 different accounts were opened and being charged to the same PayPal account each month did not raise a red flag with Netflix. Next, one of the accounts opened had not even been used. I was told by their customer service that they had investigated and determined that no fraud was committed.

The supervisor I then spoke with informed me that she could do nothing for me and to dispute these charges with my bank. My only mistake was not paying close enough attention to my checking and PayPal accounts. It is a sad state that a company like Netflix with a net worth of $2 billion needs my $47.94 so desperately. Personally, I will never use Netflix.

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eklfin
Adams, US
May 08, 2012 10:36 pm EDT

HERE COMES THE TOAD.

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C
9:06 pm EDT

Netflix netflix unauthorized charges to my account

I tried registering for a free trial on 10/1. After filling in all of my information (including credit card info), I received a message stating that I was not eligible for the free trial (I had an account years ago). I did not know that message meant that they were still signing me up and charging my credit card. I wanted the netflix for a trip I was taking. I just got back from my check, catching up on expenses and noticed a monthly charge on my credit card on 10/3, 11/3 and 12/3.

I called for a refund and was told they’ll cancel my account and refund the 12/3 charge, but they cannot refund any charges past 30 days – even though I did not know I was a member and the service has not been used. I was not notified (by email, phone, etc.) I’ll be contacting the BBB to report this as well.

The latest BS is the advertising that you can not fast forward to the main menu and have to watch! The lastest Harry Potter movie has about 30 minutes and takes an eternity to get past the BS advertising at the beginning of the disk. I finally gave up. Totally, completely and utterly unacceptable! I don’t pay to watch advertising. This is the last straw after the pricing BS a few months ago – and I have been a member since it stared. Good bye and not coming back. What is wrong with you guys – your marketing staff should be canned and the rest of the manangement team can go pound sand!

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Useurhead
Ghh, US
Mar 12, 2013 5:26 am EDT

Netflix doesn't make the movies so they don't control the previews

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12:03 pm EST
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Netflix removal of content

On multiple occasions now the company has pulled a movie from streaming to DVD ordering service only while i was watching it. The site does not announce anywhere that they are removing content and the only place to find dates of removal is if you save the movie in your instant queue. What really got to me is that a large number of the films they have added to the streaming option are older films and shows that can be found on other legitimate sites, hulu etc..., for much less if not free. The other content they are using to replace previous movies is reality/documentary television, and exploitation films. I find it very insulting that they are removing content without notice and replacing it with offensive material, all while still taking my money, As this seems to be a continuing trend I'm done with their service

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dia3766
, BJ
Mar 11, 2012 11:30 pm EDT

can't really complain it is only 8 a month for it

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wifi8827
, US
Mar 01, 2012 3:21 pm EST
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they announced it over a week ago, and again several times this past week that their contracts were changing with the content providers. Their major contract with Starz ended today, so all the Starz movies were removed. They also announced they are adding different contracts soon to replace the ones that ended. They are also moving their streaming service more toward television rather than movies, since that is what majority of users watch (myself included).

It was all announced several times in the news.

as for things being "offensive", it is up to you whether you want to watch it or not.

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11:04 pm EST
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Netflix continues monthly billing after cancellation

I would like to know where I can find a phone number for netflix. They continue to charge me several months after I canceled. I continue to get email from netflix to come back so I know they have a record of my cancellation. I hope you can help me.
Sincerely, beryl evey

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Update by DBE
Feb 22, 2012 11:39 pm EST

Thank you Giggles. I will try the website again. I may have missed the 800 number. I have not opened the emails from Netflix and I will do that the next time one comes.
DBE

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Giggles269
Glendale, US
Feb 21, 2012 11:18 pm EST
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You can respond to any of the emails and they will contact you back. Also there should be a contact us link on their website that gives you the 800 number.

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6:49 am EST
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Netflix prepaid card refusal

I didn't even get the chance to be a Netflix customer because they would not allow me to order service with a prepaid credit card! WTF? I have money, I want to give it to you, and you are going to say no because you are worried I won't pay my bill? Metro does it, p g & e does it, CABLE DOES IT and for more money monthly! What the hell make you so special? Why don't you just limit those with prepaid cards to streaming only if you so damn worried people won't give you your movies back? OR allow people to order 3, 6, 9, or 12 month service in a lump sum up front? there are so many other ways to allow service to those of us without credit cards then negating us completely! You are a poorly run company and you are missing out on a a lot of money. Get with the damn program!

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dia3766
, BJ
Mar 11, 2012 11:38 pm EDT

8 a month is not a lot of money for them to lose, you can pay via paypal through your bank account too

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wifi8827
, US
Feb 17, 2012 1:01 pm EST
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"Get with the damn program!"

or, you could get a credit card if it upsets you so much.

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9:50 pm EST
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Netflix - credit card overcharge

Netflix charge record shows that they have charged my acct. once a month on the 11th day. My credit card statement shows that they have charged me twice a month. That is...that they have been double charging me. I want the overcharges refunded to my credit card...and their billing proceedure corrected immediately. If there is no compliance I will terminate my account. Visa xxxx-xxxx-xxxx-5678

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4:03 pm EST

Netflix I will never use netflix again and that is what I will be telling my friends

I signed up for one monthe of netflix and only one month. I signed up January of 2010. I have not used there service since then. Netflix continued to bill my account. I called Netflix and asked if i am not using there service why do they keep billing me. I spoke with two customer service representatives, who kindly told me it was my responsbility to cancel the account. I stated if you know my account has been dorment why did you not contact me. They stated we tried to email your son account and heard nothing from him. I said why did you not send me something by mail to my billing address. They stated there policy is only to contact through email. I said if you kept taking my money you could have at least sent me somthing by mail. They did not refund my money they returned only one month of service. I said I would like 50% of my money back since you dropped the ball and I probably should have been more aware of your fine print. They told me do whatever you want we are only doing what we said we would do. I asked for the name and address of the CEO of Netflix witch I got and will be writing him a letter. I think if Netflix did this to me they are doing to others. They dont charge alot monthly but it adds up. So if I had not noticed the withdrawal on my statement this could of kept going on forever. I will never use Netflix again and that is what I will be telling my friends.

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The Wizzo
Gresham, US
Sep 03, 2012 3:50 pm EDT
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You're an idiot. I'm not a big fan of Netflix, but sheesh, you are DUMB.

Ramelle
Ramelle
Weed, US
Feb 03, 2012 7:56 pm EST
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"I probably should have been more aware of your fine print." - And that's a wrap.

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3:18 am EST
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Netflix they charged my card without permission

We rented some movies from netflix back in 2007/08 using our credit card after which we cancelled the on-line account and all went well for a while. at some point they began charging my credit card again although we have not used their service for nearly 3 years. recently I had an occassion to look at the credit card statements and discovered they had reactivated the account without my permission and was charging my credit card for months.

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2:04 pm EST
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Netflix charges unauthorized

My name is Reynaldo Lopez I am a Netflix.com client from December, 2011 my this account in hold until March, 2015 and they follow me appearing charges in my card, as this is possible, I need an explanation, and of not being able to be this, that I am cancelled the account. thanks,

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5:28 am EST
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Netflix unauthorized charge

You are an idiot. Who gets a massage membership and then doesn't go a single time in a year. You must be the busiest person on the planet. Wait, dumbest.

Read full review of Netflix and 1 comment
Update by heretomakefunofyou
Dec 20, 2011 5:40 am EST

What the? How did that comment end up on this post? Also, you did not read the email from Netflix. It costs money each time they let you watch a movie. It's expensive. Now pay up.

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eric magnusson
Houston, US
Nov 05, 2010 8:35 pm EDT

If I don't have access to netflix site CANCEL MY MEMBERSHIP!

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11:25 pm EST
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Netflix still charging and don't even have it

I signed up for Netflix a long time ago...maybe two years for my grandson.. They cut it off from him but are still charging me $16.78 per month. He thought I cut it off but I didn't. when I called Netflix I was told there is not an account under my name and I asked why they keep taking money from my checking account. She told me they only use credit cards now. Today I just got another statement from my bank and it was taken off again. I can't even stop it cause I don't know who to contact and we don't even have the services for at least 3 months already. What's going on?

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3:02 am EST
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Netflix changed plan. w/o my permission

Changed my plan with out my permission. Have always had the same
plan and in Oct and Nov bill was changed. Did not realize
plan had been changed. Have never watched a movie from computer or TV
only watch DVD's. They take money from my account do not receive a bill
and did not realize until I got a new charge. Had account on hold as we
were away and thought I was paying for two months until I received new bill in the
same amount and just checked out my charges cannot talk to a person to get
it cleared up. Should not be paying the $!7.10 charge a month as we do not use this service.

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7:27 pm EDT
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Netflix over charges

I found out that netflix was charging me twice amonth since March of 2011 to now Oct 2011.the only way it came to my attention was that they had charge me three times in sep and three times in October.I call them up in September and they credit me 16.95, never told me that they had me under two accounts.Then I called October the 27th and told them you have three charges on my account one 7.17, $ 7.49, $16.95. thats when I found out they had me under two accounts, then tried to explain .I was using two emails. I told them I went into my account and edit my email being that the other email, I had yahoo to termanate. I kept asking my husband for the longest I thought that netflix bill every month but seems like Im paying every two weeks, well now I see they adding on two accounts without my permission.They put a supervisor on who promise they will pay back june thru October.When I hung up We pull up more bank statements and thats when we found out I had been bill March thru October 2011.I call back and told them about what my bank statement said and then I was informed that I never spoke to a supervisor the first time. I said well I ask for one and they put one on, who promise to refund June thru Oct. Well the guy said Im the real supervisor and the other who name was kevin is not in and he dont get in intil Sunday and in his notes he left he said nothing about givin you june thru october, Wow, I couldnt believe the lies, they owe me close to 100 doallers, l checked my bank account the next day they refunded me only sep and october and the supervisor was very rude and unprofessional, I been a loyal customer since 2005, but you reap what sow.

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NetflixVICTIM
, US
Jun 03, 2016 8:30 am EDT

I signed up for Netflix a year and half ago. I am so unsatisfied with this service. The movies suck first of all. They are usually really old movies or ones that are not very good. I use the online viewing service most of the time and I can never get the movies I want because they are by mail only.

But when I signed up it was on the free trial bases and then I signed up for another year. They just tried to up their price.

I figured since I wasn’t pleased with this service I would cancel it. I tried but they charged my account again this month. I called their customer service line but besides waiting for an hour and then getting hung up on it took forever to get a live speaking person and not a recording. I was so mad! When I finally spoke to a person they were nice enough but didn’t seem to care out how long I was waiting or that the phone system hung up on me. It took three weeks for the charge to be refunded to my account!

Netflix sucks and I am so angry I signed up in the first place. Their selection is not the best and it is such a pain in the a** to cancel.

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1:44 am EDT
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Netflix account put on hold for no reason

I have been a customer since Dec 2004. I mailed 2 dvd's back on Friday and realized today I hadn't received any new dvd's. Went to their website and seen that my account was put on hold, no notification from them or anything. I called and ended up having to talk to a supervisor who informed me that my account was put on hold October 21 because they were investigating that out of last 3 months I reported not receiving 2 of the dvd's they said they mailed BUT THEY WENT AHEAD & CHARGED MY CREDIT CARD ONOCTOBER 22 FOR OCTOBER 22-NOVEMBER 22. I asked him why am I being punished for the US Mail he said I wasn't then why am I being charged for a service I am not receiving and he replied I'm not. I then said then why did you charge my credit card? Couldn't get straight answer out of them. I canceled my membership and told him they need to credit my card back. We will see what happens. Ever since they changed their pricing, etc they have gone down hill. You would think now that we are paying more we would have better service. GOOD RIDDANCE!

FURIOUS EX-CUSTOMER

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8:33 pm EDT
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Netflix charges for no reason

I cancelled my netflix prescription a while ago and i now have noticed a $7.99 monthly charge on my debit account with above wedsite as contact but no phone number. When i go on netflix website and sign in it states that i do not have an account which is true because i cancelled it. So what is this charge for?

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subtlety
Hendersonville, US
Sep 27, 2011 6:16 pm EDT

the exact same thing is happening to me, but mine is for $8.53. i cancelled the day before the billing cycle, making SURE my account was closed out. well, as sure as you can be not dealing with a person. and i and getting charges 8 days later. and where is the person or department to dispute these charges? THAT's what i'd like to know!

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smolife
El Paso, US
Sep 22, 2011 4:40 am EDT

i did but that account is not with them i didnt come ot

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smolife
El Paso, US
Sep 22, 2011 4:38 am EDT

i got billed three times on my accont call them and im goona make those ###ers pay me lets meet face to face ###ing rats

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smolife
El Paso, US
Sep 22, 2011 4:37 am EDT

i got billed three times lets meet in the street mother###ers and see if i dont make u pay ###

AerosmithandQueen
AerosmithandQueen
Port Elgin, CA
Sep 21, 2011 10:02 pm EDT
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Did you cancel right after your last bill? If you canceled at any time during the month they have to charge you for the movies you were sent that month.

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9:32 pm EDT
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Netflix unauhorized charges

I just found these charges on my accont. I am a single mom, caring for three foser children. I was disputing an aol charge and came across hese. they've been charging my account since December of this year. usually $10.85 few imes a month, along with nationwide enterainment who are these people? How did they ge my account # ? Wha do I do? Can I get a refund?

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Robert J. Anderson
Klamath Falls, US
Feb 26, 2014 7:40 am EST
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NFI WWW made an unauthorized charge of $14.95 to my personal bank account. Please refund me ASAP.

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shemonies
Denver, US
Jan 20, 2012 4:55 am EST

First I never got any movies second I was charge to my credit card 17.17 for what I dont know... Calling the bank to see what I could do... Very disappointed... Plus what number do we contact to get this refunded... Would really like some answers. S Hurtado

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Jerold and Marilyn Larson
Virginia Beach, US
Jan 10, 2012 7:51 pm EST

We need a phone number--Changed our credit card number--We need to giv you the new number...
Your PHONE NUMBER PLEASE J. J. Larson

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Jerold and Marilyn Larson
Virginia Beach, US
Jan 10, 2012 7:48 pm EST

We need a phone number to contact NETFLIX...We changed our credit card account and if you want to keep on
charging us automatically/monthly we have to give you the new number...by phone...we're VERY poor using the
computer for things like this...Your phone number Please! J. J. Larson

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shehee
Irvington, US
Dec 15, 2011 1:29 pm EST

I am not happy that I cant even find a site with there contact info because it goes to my sign in member page that has no contact info. I am having the same problems. Billed twice inn a month I ignored not worth my time . most movies arint viewable now cause they are only in DVD then today I have a movie returned when i dont have mailed service anymore and cant even contact them through number on credit card. Not a happy camper

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Mary Westhoff
Gobles, US
Nov 17, 2011 7:30 pm EST
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Please cancel my subscription.

Mary Westhoff
24875 CR 388
Gobles, MI49055

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Nelda Barnes
Campbell, US
Oct 07, 2011 9:10 pm EDT

I just received a bill from Netflix and am not happy with it. In August and September I requested to change my plan and tried to thinking I had succeeded but apparently did not. I want the $7.99 plan and that is all. Please see to the changes or I will have to cancel with you.
Nelda Barnes
nbarnes1837@sbcglobal.net

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12:20 am EDT
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Netflix phony charge

You ###ing [censored]ing ###s! You make this thing purposefully not work! You ask for photo proof, but when I try to put it in, everything disapears. You are [censored]ing phony ### trying to get out of your responsibilities. Well, every time you have a severely trashed Netflix box out on the street, it just may be me.

POS DEBIT NFI*WWW.NETFLIX.COM/CC NETFLIX.COM CA $17.50

Above is a charge on my debit card for my Chase bank account. I did not order this, nor do I have a membership to Netflix. I want to know how these SOBs got my debit card number? Is netflix responsible for this charge, or will they weasel out of it by claiming it is not you. I intend to sue Netflix because this is their responsibility. Is there currently a class action suit begun against Netflix?

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Misty123
Louisville, US
Jan 18, 2012 5:29 pm EST

This is a good example of how not to get anything done for yourself or anyone else.

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10:31 pm EDT
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Netflix double charged

I live in Canada and have noticed that I have been charged twice for Netflix every month since signing up (4 months). One as a Canadian account and the other under an American acccount. I live in Canada and have only used the Canadian Netflix website. I just spoke with Netflix Canada and was only offered to be reimbursed for 1 month's fee. The rep that was helping me did as much as he could. I asked to speak with his supervisor (Katrina) but was advised she was "busy". The supervisor took no responsibility for the situation. I was then given the Netflix US number to call and was advised they could help me. I spoke with a rep from Netflix US (Chris) and despite him confirming there was no usage on the American account he would only reverse 1 months fee. Despite the obvious error on Netflix's part I was advised that it was my responsibility to check my bill. WELL NETFLIX, YOU SHOULD CHECK YOUR ACCOUNTS FOR DOUBLE BILLING CLIENTS.
What terrible customer service. I have now cancelled my Netflix account and will never use their service again. I will be sure to share my terrible experience and ensure none of my friends or family use this company.

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Joe Dhoe
Wichita, US
Sep 30, 2014 9:27 pm EDT
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This seems to be a standard practice of Netflix they did the same thing to me. I wonder if there is a consumer agency that is looking into this?

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6:57 pm EDT
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Netflix I did n ot order this

A debit appeared on my account for $10.79 for which I did not authorize. Please advise the company listed above they need to credit my account for an authorized purchase. I am not happy ab out this...

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Netflix Customer Reviews Overview

Netflix is a popular streaming service that offers a vast selection of movies, TV shows, and documentaries. The platform has gained a massive following due to its user-friendly interface, affordable pricing, and high-quality content. Netflix has received positive reviews from users worldwide, with many praising the platform's convenience and accessibility.

One of the most significant advantages of Netflix is its vast library of content. The platform offers a wide range of genres, including action, comedy, drama, and horror. Users can easily find their favorite shows and movies and watch them at their convenience. Additionally, Netflix produces its original content, which has received critical acclaim and has become a fan favorite.

Another positive aspect of Netflix is its affordability. The platform offers different subscription plans, allowing users to choose the one that best suits their needs and budget. Moreover, Netflix does not require any long-term commitment, and users can cancel their subscription at any time.

Netflix's user-friendly interface is also a significant advantage. The platform is easy to navigate, and users can quickly find what they are looking for. The search function is efficient, and the recommendations algorithm suggests content based on the user's viewing history.

In conclusion, Netflix is a highly recommended streaming service that offers a vast selection of high-quality content at an affordable price. The platform's user-friendly interface and convenience make it a fan favorite worldwide.

Netflix In-depth Review

Pricing and Subscription Options: Netflix offers a variety of subscription options to fit different budgets and viewing preferences. From the basic plan to the premium plan, users can choose the one that best suits their needs. The pricing is reasonable considering the vast content library and the convenience of streaming.

Content Library: Netflix boasts an extensive content library that caters to a wide range of interests. From popular TV shows to blockbuster movies, documentaries, and even original content, there is something for everyone. The library is regularly updated with new releases, ensuring that users always have something fresh to watch.

User Interface and Experience: Netflix's user interface is sleek, intuitive, and easy to navigate. The platform provides a seamless experience, allowing users to effortlessly browse through the content library, create personalized profiles, and manage their viewing history. The search function is efficient, making it simple to find specific titles or genres.

Streaming Quality: Netflix offers high-quality streaming, with options for both standard definition and high definition. The streaming is smooth and buffer-free, provided you have a stable internet connection. The platform also supports 4K Ultra HD streaming for those who want to enjoy their favorite shows and movies in stunning detail.

Device Compatibility: Netflix is compatible with a wide range of devices, including smartphones, tablets, smart TVs, gaming consoles, and streaming devices. Whether you prefer to watch on the go or on a big screen, Netflix ensures that you can access your favorite content anytime, anywhere.

Original Content: Netflix has made a name for itself with its impressive lineup of original content. From critically acclaimed series like "Stranger Things" to award-winning movies, the platform continues to deliver unique and captivating content that keeps viewers hooked. The variety and quality of Netflix's original productions are commendable.

Customer Support: Netflix provides excellent customer support, with various channels available for assistance. Users can reach out to the support team via live chat, email, or phone, and can expect prompt and helpful responses. The comprehensive help center also offers a wealth of resources and FAQs to address common issues.

Accessibility Features: Netflix is committed to inclusivity and offers a range of accessibility features. Subtitles and closed captions are available in multiple languages, making content accessible to those with hearing impairments. Additionally, audio descriptions are provided for visually impaired viewers, enhancing the overall viewing experience.

Personalization and Recommendations: Netflix's recommendation algorithm is highly effective in suggesting content based on users' viewing history and preferences. The platform takes into account individual tastes and provides personalized recommendations, making it easier to discover new shows and movies that align with your interests.

Account Management and Security: Netflix prioritizes account management and security. Users can easily manage their subscription, update payment details, and monitor viewing activity. The platform also offers multiple security features, such as two-factor authentication, to ensure the protection of user accounts and personal information.

How to file a complaint about Netflix?

Here is a guide on how to file a complaint or review about Netflix on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Netflix in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Netflix. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint or review about Netflix on ComplaintsBoard.com.

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Contact Netflix customer service

Phone numbers

+1 (888) 638-3549 +1 (408) 540-3700 More phone numbers

Website

www.netflix.com

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Use this comments board to leave complaints and reviews about Netflix. Discuss the issues you have had with Netflix and work with their customer service team to find a resolution.