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Netflix review: two week free trial costing me $48.20 297

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Author of the review
12:00 am EDT
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I joined netflix on a 2 week "free" trial period. Before the two weeks were up I returned all dvd's and cancelled my membership online (Only because there was no phone number on the site to talk to a person to confirm that I would not be charged) I received confirmation that my membership was cancelled. I felt ok thinking there would be no charge to my credit card. After cancelling I had an emergancy for which I almost maxed my credit card out but I was still under my limit, I tell you this only to lead into the fact that on the very day that I cancelled the membership (3 days before it expired) netflix charged me $19.20 that I was not aware of or expecting. Since I did not know I was chareged for my "free" trial and used my credit card it sent me over the limit and I was charged another $29.00 for being over the limit. Netflix should not have charged me before my membership was up nor should they have charged me after cancelling my membership. Unable to find a phone number I emailed their customer service and am still waiting on a reply on how and when they are going to refund my money. I dont think its fair for them to make me wait on a response to a refund when they couldn't wait until the trial was up before they charged me. I would like people to know that a "two week free trial" ended up costing me $48.20. Beware if there is no way of contacting customer service.

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297 comments
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Anthony Parsons
, US
Jul 23, 2019 10:26 pm EDT

Im not complaining or anything, but most of your shows r getting old and u need to UPDATE the movies and I mean UPDATE the movies.

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Jacob Aguilera
, US
Jul 21, 2019 4:47 am EDT

You guys are putting swear words in a wholesome family show and it's really upsetting? I was so happy to see that you finally hadn't ruined a series that you had taken over FOR ONCE but now you have. Thanks.

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Mags Colón
, US
Jul 17, 2019 6:51 am EDT

Why are you removing the show Friends? I watch it every single day!
Remove crap like haters back up, the ranch, & every stupid movie that is not being watched. You should have access to the low rating crap.
Friend's is a very popular & funny show, please do not remove it! You already made a huge mistake in cancelling one day at a time already!

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Dan195859
, US
Jul 18, 2019 12:41 pm EDT

Just read what I said

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Tina###
, US
Jul 13, 2019 6:09 am EDT

Loved the 1st two seasons but cannot understand the need now for swearing and sex scenes! I used to be able to watch this show with all the family but not now. Not everything needs sex and swearing to make it appealing you know.

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George Nathan Cooper
, GB
Jul 11, 2019 12:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more

If you insist on raising your prices, at least spend the increased revenue on shows we actually cared about that you cancelled halfway through, in particular SAnta Clarita Diet

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SuperOFM
, IT
Jul 06, 2019 5:29 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The new Italian dubbing of the Evangelion series, it's full of serious errors of grammar and Italian syntax. I wonder why an important company like Netflix does not have quality control on what it does.

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Tes1
, US
Jul 06, 2019 3:24 pm EDT

I'm being charged monthly for crappy service, that doesn't work. Incompetent customer service that initially thinks it's your tv and not their service. I'm filling a bbb claim. Every app works on my tv accept for Netflix. I never have trouble out of Amazon Prime. For all the money this company makes off of consumers they should be more humble

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Luvima Thommana
, IN
Jul 06, 2019 1:20 pm EDT

I cancelled my subscription one day before the billing date. However, you have continued to debit my account.
I would like a refund of the payment.

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Doreen C. Griswold
, US
Jul 06, 2019 7:25 pm EDT

Why? There is NO reason for the foul language and the attempt at shocking the viewers. We loved watching the show and noticed immediately the difference with the first episode of season 3. There has been a definite decrease in quality and integrity. Come on Netflix. There is no reason for the filth.

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Kayla Maynard
, US
Jun 29, 2019 9:04 am EDT

After creating an account for a few hours I was kicked off saying I needed to update payment information after moving TVs and was told I was not allowed to have a free trial so I had to cancel after they charged my account. Sad that I'm not allowed to try out the service after a few hours.

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ramnath sharma
, IN
Jun 25, 2019 6:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i have paid 500 rupees 2 days back for one month
now no movies i can access it says pay again 150 ruppes
what is it
you dont have any movies for 500 month
then why did you deduct 500 from my card
my mobile no is [protected]

please assist me

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Tamara Smalls
, US
Jun 26, 2019 12:32 am EDT

The sex scenes and cussing is not my Designated Survivor. My Family loved the first two seasons. The show was strong on integrity, loyalty and lovable characters. President Kirkman had one end and Wells the other. And where's Mike? Fix this please. You want a great diversified fan base but it seems you are catering to one set. We're Family too!

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Jake1823
, US
Jun 23, 2019 6:05 pm EDT

I have been happy with my Netflix subscription, but I want to inform Netflix that should they decide to boycott the state of Georgia over the heartbeat bill( which I agree with fully) I will cancel my subscription immediately and take my money and business else where.

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Jb2644
, US
Jun 23, 2019 8:38 am EDT

Now Netflix has ruined Jessica Jones. Please stop forcing shows with transsexuals. We're offended by it and don't want to see it.

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GAURAV SHARMA
, US
Jun 23, 2019 4:12 pm EDT

I am offended against Leila series and i am submitting this complain to off air this show as it is hurting hindu sentiments. Due to this i have cancelled my membership. I believe netflix will face loss because no hindus would keep the membership of this channel in future...

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Moha Saod
, US
Jun 24, 2019 2:54 am EDT

I'm s Netflix member since 3 or 4 years. And today Netflix Mena on Twitter post some Unethical Tweets for Arab followers. And I'm one of them I don't accept it and I don't appreciate it. So if we don't get our right from this account I'll cancel my membership. And I apologise for my language.

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eric adams
, US
Jun 18, 2019 8:44 pm EDT

I understand things happen, but if the service doen't get a little better i'm going to cancel and move on to better quality service, thank you!

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Netflixwas good
, US
Jun 16, 2019 3:28 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Our whole family was looking forward to season 3, but had to turn it off for the bad language! Overkill. Why change it to make the content MATURE? You had a good thing going.

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Claire Depont
, US
Jun 12, 2019 5:00 am EDT

Netflix offers a streaming service. Period. Their views and opinions on laws that are passed are irrelevant. What their opinions are, have nothing to do with anything. They need to stick to streaming or they will lose a whole lot more than $42, 000. Very seriously considering canceling Netflix and going with Purflix.

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Sidney MS
, US
Jun 01, 2019 1:39 pm EDT

I was offended by the end where a person/s is/are secretly filmed without their knowledge, this was not ethical! (In this context) It was just exploitative, invasive and obviously only included to be sensational. Importantly it wasn't necessary for the documentary. This is not what I expect from Netflix - really disappointed.

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Anshuka Vaid
, IN
Jun 01, 2019 4:17 am EDT

ID - vaid.anshuka@yahoo.com

I was looking for a free trial on 06 - may but was charged without my permission. I cancelled the membership Immediately but no refund has been processed. I called up customer service but the denied the refund. I need the refund to be processed immediately.

Saurabh
+91 [protected]

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george weston
, US
Jun 01, 2019 5:21 am EDT

while trying to watch a movie alot of he time there is static on the screen about half of the time

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Mo5
, US
May 29, 2019 1:13 am EDT

I've noticed that all the the "Netflix original" shows I've been trying to watch have and absurd about of "F" words in them. It's absolutely not necessary! I'm considering canceling my membership because of this. Why bombard the public with this trash? So easy to edit it out it have higher standards when buying shows from companies.

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Carmenx
, AU
May 27, 2019 1:30 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I've registered for the first time last night by using xhsu@trinity.unimrlb.edu.au email account. But Netflix has costed me instead of letting me to use it for free for my first month. I thought new user would be free, but I don't know why Netflix has costed me.
This has disappointed me so much.

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DanaWilliams
, CA
May 23, 2019 1:36 am EDT

My MacBook is not playing my series. The website will play 10 seconds before saying Display Error and for me to check that my laptop isn't mirrored using Airplay. I checked and it's not so I'm not sure what the issue is. Thank you in advance.

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Kathy Boles
, US
May 13, 2019 9:36 am EDT

Old movies, c rated movies, sad depressing movies. Hardly any Oscar winning movies. Take good movies off and leave bad ones. You even went up on your monthly charge.
When are you going to play better movies? There is not an easy way to find good movies either. I want entertainment and do not want lesson teaching biased movies.

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Kayanite
, US
May 11, 2019 5:48 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This show is getting more popular by word of mouth. I've just had 5 people at work finish watching it because we all loved it! Please reconsider cancelling it. It's such a unique and creative show!

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Theresa Chew
, US
May 07, 2019 8:43 pm EDT

Please reconsider and have at least a fourth season of Santa Clarita Diet . The show is very funny and the acting is great. As a consumer, I get so tired of same sort of shows to watch and was happy to find this one.

Please do not cancel Santa Clarita Diet
Please do not cancel Santa Clarita Diet
Please do not cancel Santa Clarita Diet

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Tareq Azzam
, US
May 05, 2019 2:44 pm EDT

you just want to get the money you don't do [censored] your only good at getting your monthly payment anyways i promise if you dont do anything about the episodes i am waiting for a long time and many of my friends you will lose alot.

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_Dallas
, US
May 05, 2019 12:36 pm EDT

This had to have been one of your best shows yet and you have a fan base of TITANIC PROPORTIONS! You're seriously going to cancel a critically acclaimed, beloved show?

YOU GUYS ARE SINKING TO COMCAST LEVEL [censored]! BRING IT BACK!

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Shaylee Collums
, US
May 06, 2019 12:21 am EDT

Y'all need to add the following stuff; Lazy Town, Hanna Montana, Big Time Rush, Victorious, iCarly, Zoey 101, The Amanda show, Good Luck Charlie, Drake & Josh, Sunny with a chance, Dog with a blog. please fix ASAP!

-Forever
-[protected]

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John R. Price
, US
May 05, 2019 9:41 am EDT

I cancelled my subscription before the 22 of this month. You tried to bill me for another month. You told me my subscription would end on 4-28-19. Why did you try to bill me?

You have made me over drawn on my account at the bank, and now I am being charged for over drawn account because of Netflix not cancelling my account with you.

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Meme1235
, US
May 02, 2019 1:18 am EDT

Episode 8 is so racist it made me sick. It's disgusting. Pull it or I'll cancel you. There's no way anyone should be subjected to this filth

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Meme1235
, US
May 01, 2019 8:35 pm EDT

Episode 8 is so racist it made me sick. It's disgusting. Pull it or I'll cancel you. There's no way anyone should be subjected to this filth

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Ranajit Roy
, US
Apr 30, 2019 4:05 am EDT

today i registered my mail id on pc and instantly you debited Rs.650 from my account. why? where is my 1 month free trial? is this as cheat concern?

my mail id is. gwrhindustan@gmail.com

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Al Junaibi
, US
Apr 27, 2019 4:11 am EDT

The subtitles are too white and there are no black frames so they are hard to read with a bright background, I wanted to watch full metal alchemist and other anime in Japanese Dub with english subtitle but the subtitles are annoying to read please fix this.

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Papabearbiker78
, US
Apr 27, 2019 9:40 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Netflix, do you understand the meaning of "New release?" Why do you have movies and shows you released over a year ago in this category?

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Meme1235
, US
Apr 25, 2019 11:02 pm EDT

Agjfhhfjfhgc

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John Nevin
, US
Apr 22, 2019 12:45 am EDT

They raised the prices (again) while there is less content. This is getting ridiculous.