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4.4 9653 Reviews

Netflix Complaints Summary

68 Resolved
1350 Unresolved
Our verdict: If considering services from Netflix with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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5:18 am EST

Netflix how I met your mother removal

It has come to my attention that how i met your mother will be taken off Netflix on November 13th. I know that this is probably due to the end of a contract but i would just like to let you know that it is my favourite show and i am appalled at the decision to remove it and Im sure many others are too. if how i met your mother is not back on Netflix before April 2018 i will have no other choice but to cancel my membership.

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Starsan101
, US
Nov 13, 2017 7:56 am EST

This is the exact reason that I got on here as well. Although I heard that Hulu got rights to hmym as well and Netflix chose not to renew because of that even though they could have. I do not think it will be coming back... I will also be cancelling my subscription soon and they have talen off or not updated all of the shows that I watch.

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pobarjenkins
Minneapolis, US
Nov 05, 2017 4:58 pm EST
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If their contract with the show has ended and they chose not to renew it, then it is likely it wasn't bringing in enough new viewers to account for the costs of hosting the program.

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M
2:46 pm EDT

Netflix double billing for five months with sporadic service and refusal to reimburse

I've had trouble accessing Netflix since I got my firestick. I've called a few times to get help and periodically I just give up and go to another app.

Today I called again to Netflix Customer Service to try to be able to use Netlfix since I'm paying for it also discovered that I was being double billed for two accounts. One with my name spelled correctly and one misspelled. And I've been double billed from June - October!

I explained the situation to customer service and to that person's supervisor who refused to have the charges deducted even thought he clearly understood the situation and that a second account had been accidentally set up when I was having trouble accessing Netfix and so re-entered my information, while accidentally substituting one letter for another.

We "talked" at length with him repeating a script as if he had not brain of his own and said policy prohibits reimbursement, under any circumstances, even if it was Netflix's fault for the difficulties that people with firestick have accessing Netflix which I was told by the other customer service representative. So Netflix's fault, but I get double billed for five months

He said that I had used both accounts, well if the Netflix box pops up, I click on it. I had no idea it was two accounts.

I asked to speak with someone he reports to and he said there is no one and in his exact words "I have all the power of anyone in the company." "There is no one else you can go to."

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Robbie Raymo
, US
Nov 01, 2017 4:05 pm EDT

wow this has been going on for a few years now and Netflix turns its shoulder, with deceptions, and using scapegoat CEO status

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H
6:30 pm EDT

Netflix I am complain about glee

I would like to know why you took off season 3-6 of glee off of netflix. It is pointless to have 2 seasons of a show on. When it is one that good. Every season ends on a clif hanger. Expically when it ends on a clif hanger. Please take my complaint seriously and consider putting 3-6 back on netflix. Wishing you the best and happy Halloween.
Ps i am talking about the canidain netflix. Also can you put some if the shows that are in American to canadian netflix please.

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2:38 pm EDT

Netflix netflix

I would like to know why you have removed Family Guy seasons 9-14 from Netflix. I would greatly appreciate it if you could provide me with suitable reasons for doing so. Like I know you want your Netflix shows to get attention and that's fine, but I will gladly watch your Netflix originals if you wouldn't keep taking some of the best shows off of Netflix. You will be losing a lot of loyal customers because of this.

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5:54 am EDT

Netflix stop charging me!

I would like to know how to stop them from charging me every month.
I canceled my account, I notified them about it too (I have been with them for several years and their service used to work well).
I don't want to lose my money, but I have no idea how to fix it.
Their customer service all of a sudden stopped answering my emails. I phoned them several times and got the same result: nobody picked up the phone. What's going on?

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3:48 pm EDT

Netflix competitive ability etc.

If a button is hit by mistake, like the dog jumps up to give you a kiss, you have to start all over to get back into netflix... Too much time... You need to be more compatible with the cable companies... Part of the "guide"... For the cable company.

You're too limited. I thought you had much more content... I am quite disappointed. You also do not advise that fits or television series are not in english and have subtitles until after getting into the show

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10:02 am EDT

Netflix unauthorized credit card charges

The unauthorized amount of 12.83 is being charged to my cedit card, South State Bank ending XXX 8424. I have never used your service and want this monthly charge termnated immediately. My e-mail address is [protected]@outlook.com. Kindly confirm that this transaction will be honored and that no further charges will be made to my credit card. Thank you. Did not order, don't want, don't use. need my money back! Is this enough to get your attention?

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10:00 am EDT

Netflix euro to dollar conversion and eu content

Where in the hell is 10.99 dollars the same as 10.99 euros? And why the hell do i pay more in dollars and have WAY less content than the US? Licenses? Fine but then cut the price down! The nerve in saying that "oh we're going to increase prices because we're adding content"... So, again, why the hell do i have less content than the US and pay MORE?

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1:31 am EDT

Netflix movie choices

I have been a Netflix member for years but it's really starting to get old. I feel like I'm walking into a second hand movie store because most of the movies available are years and years old! I'm starting to find it much more convenient to pay a little more for other streaming services or On Demand movies through my tv provider because at least the movies there are always up to date and new ones always coming in. I feel with Netflix, I'm always having to choose which movie do I want to watch from years ago that I haven't seen in a long time. Unfortunately, if Netflix doesn't find a way to implement a lot more current movies, I will have to cancel my membership. There's only so much "old" movies I feel like watching again.

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8:51 pm EDT

Netflix blatant disrespect to catholic faith

The picture used to promote Christina P's show shocked and disgusted me.
It is clearly made to look like the iconic picture of the Blessed Mother with the child Jesus. The show's description, title, etc has nothing to do with the framing of the picture.
You just chose to use a very well known picture to sensationalize your show - with no concern of what that would mean for the billion Catholics around the world.
NOT ACCEPTABLE!

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Sando28
, US
Feb 03, 2018 11:56 pm EST

Blatant disrespect to everybody else trying to enforce your illogical imaginary friends down other people's throats. It weas a great show and the kids who starred on it had a ball of a time but your little intolerance to such a small saying is paramount to such a god loving person. If God was real he would be Satan because of all the atrocities that occur on this earth and don't tell me that man has free will, there is nothging free about this hell hole and when you are a new born, born with a tumor or the like that is not mans free will at all that is your apparent loving God hypocrites.

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F
1:05 pm EDT

Netflix blasphemy

Today I opened up my Netflix page and found an image that totally disgusted me. You & "Christina P" are displaying what you feel is a comic rendition of The blessed Mother of God" holding the child Jesus. How dare you. In this day & age when everyone is offended by any little thing, this is a major blunder.
This is offensive to every catholic in America! And, yes Netflix could have asked her for some other image to promote her comic special.
I myself will not watch it.
Remove this image.
HULU is starting to look real good.

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12:12 pm EDT

Netflix taking off a movie

My whole class loves the movie Titanic LEGIT everyone! And we are devastated that they are taking off Titanic it is all over our FAVOURITE movie and a lot of people I know are very UPSET! SO DO NOT TAKE TITANIC OFF OF NETFLIX OR I WILL DISCONNECT FROM NETFLIX! Like seriously? do you have a problem with this movie because if you do I have a problem WITH YOU

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10:55 am EDT

Netflix ms. heather reed

10/13/17
My complaint is that you need up date your T.V. Shows and your Movies Netflix need a face lift it need be up date to 2017 this is the new millennium. I no you proved services to your customers but I speak for lot of customers put on a lot of new T.V shows as well lot new movies. IF you need help I can show you how its done. Know Disrespect but someone need tall you. I LOVE NETFLIX I WONT BETTER EVEN IF IS FREE TRIAL. Iv paid for it in the past but is the same thing nothing never changes. If you keep up date you will even more customer then before. That means more money I don't know if I was the owner that would love that. We need better your customer for life. ONLY IF YOU CHANG UP CALL IF YOU NEED HELP
MS.HEATHER REED [protected] JUST KEEPING IT 100 WITH YOU.

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4:06 pm EDT

Netflix big mouth

As a survivor of child pornography and child trafficking I was severely triggered and in panic at the ad for big mouth. I immediately canceled my subscription and explained to all my friends on facebook why I did so. I can only hope people will wake up to realize it's not that sexual is bad it's that promoting he sexualization of children is endangering the lives of the most vulnerable for nonother reason but to promote and glorify the kiddie porn industry and make even more money for the pedophile elite running this [censor] show [censor] you netflix im hreakong up with you... Oh yeah and [censor] disney and that pretty little liars was obvious propaganda... We get it! You want to be free to impose your dominance on the weakest most vulnerable because you have such tiny low self esteem you are just trying to feel bigger but who made you feel small to begin with!?! Get some therapy and work throug that [censor]!

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Sando28
, US
Feb 04, 2018 12:04 am EST

PS do you say the same thing about all the action movies or war movies? Many men have seen horrific things in war, yet war movies are abound and manmy men suffer chronic PTSD, which is what you and i have but for very different reasons. This world is a disgrace and getting wors all because of the corrupt gang that rule over us.

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Sando28
, US
Feb 04, 2018 12:02 am EST

It is sad that this has happened to you but this is the cruel world we live in and these shows let it out of the bag so to speak and help others to understand. You on the other hand have said it in your post. It is a trigger for you. I lost my children to the criminal injustice system and everything triggers my rage and nobody gives a crap about that, instead i have to suffer in silence with all the excuses. You aren't the only abused person but i do symphaphize with you. I can't wait until this corrupt hunk of dirt ends.

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Jacob Richard
, US
Nov 02, 2017 1:55 am EDT

It's simple don't watch the damn show cause of your past. The rest of the watchers will watch it. You obviously don't know what the show is about...?
Teen awkwardness. So yeah what ever your complaint is about you should have your brain checked before battling with Netflix.

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ecba
, US
Oct 14, 2017 1:15 pm EDT
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Doing the same thing and letting others know through social media.

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A
11:31 pm EDT

Netflix filthy big mouth show

Netflix once again has confirm why we no longer have their service. They are nothing but a platform to promote hatred towards the Catholic faith and now go as low as to promote sexual perversion and immorality by targeting our most innocent and vulnerable, our kids. If you're an american, Catholic Christian or of any other Christian denomination just simply a citizen of GOOD WILL, I'd suggest you do the same thing, boycott Netflix by cancelling your account, the ONLY reason they allow this garbage on the air is because people don't take action against it, HBO, Fox and any other tv/entertainment network only play what WE allow them to. Enough is enough!

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Update by Annel Rodriguez
Oct 11, 2017 11:08 pm EDT

Netflix once again confirms that we made the right decision in my family to stop giving our hard earned money to this filthy company that promotes hatred towards the Catholic faith and now they hit bottom promoting sexual immorality and sin by targeting the most vulnerable and pure of our society, our children. We will NEVER give our bussinnes again to Netflix and we pray many of you out there who love and fear God will do the same. Companies like this MUST know, they ONLY reason they exist is because of people like us that give them bussinnes and many many of us are faithful Catholic Christians who care for and love our faith and feel disgusted by the promotion of filth as if it were funny or entertainment to mock, insult, offend one's faith or portray sexual perversion as a "normal" way of living, then we as society wonder why we see the most monstrous, hideous human behaviors specially towards children, we allow this garbage to feed our minds by contributing to companies like netflix, HBO fox or whatever "entertainment" company to play whatever they please that poisons our culture and society. WE have the last word to boycott and let ALL these hatred, filth promoters know WE americans of GOOD WILL had enough!

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Jacob Richard
, US
Nov 02, 2017 2:03 am EDT

Go back to Mexifornia and shut up. Netflix is a global company and is doing their best to stay in the market by not being so biased as to some of you so called viewers. You haven't watch the Show Big Mouth obviously cause if you did you wouldn't be here complaing about teens and the awkwardness they face in school during puberty that is how clueless you are.

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U
10:34 pm EDT

Netflix big mouth show

Netflix, love your company and longtime subscriber. However, Please pull the disgraeful show, ‘Big Mouth’. This programming is highly offensive to me and my family, and I am appalled that Netflix would air this disgusting material. This show is divisive and I just can’t understand what your company would have to gain by exploiting vulnerable children? Encouraging sex between adults and minors is NEVER a good idea and frankly counter to the most basic common sense.

Sincerely,

Joe Williams
Sugar Grove, IL

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Jacob Richard
, US
Nov 02, 2017 2:06 am EDT

Here we go another clueless American. Doesn't have the sense of crude humor. Also to dumb to realize the show is based on teens and puberty and the awkwardness they have to go threw in school. Has nothing to do with sex at all.

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R
6:12 pm EDT

Netflix take your choice

Delighted that netflix has dropped 1-5 star ratings. However, I regret and resent dropping renter reviews. I found these way more helpful, not to mention interesting, than reviews at amazon or other vendors. How about bring back viewer reviews?
While i'm complaining, why on earth do I have to watch trailers? Recently saw trailers for five movies - same people, same violence, same "erotic" hints - different titles, different movies. How dumb is that? And way too often I can't fast forward, skip, bypass. Got to watch it. I'm paying for the movie. If netflix wants to increase the monthly cost, that's fine with me. Might not work - some folk will put up with anything as long as they don't have to pay more - but give it a shot.
And finally - why on earth does netflix list titles that will never be available? Is there a reason for this?
And boy, do you make if next to impossible to actually speak my piece! Look at all the hoops I had to jump through.

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4:27 pm EDT

Netflix big mouth

Netflix has been putting on more and more disgusting, filthy programming. The original series from Netflix seem to be the worst. :(
Big mouth is... heartbreakingly immoral and aimed at our most innocent. Shame on them. There have been many studies now that link this visual and audio content (pornography) with detrimental changes in the brain. So sickening that NetFlix is creating this and targeting children. They should go to jail for pedophilia.

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4:16 pm EDT

Netflix big mouth

As a young man in college, I find the content of your show 'Big Mouth' an absolute disgrace for children to watch.

How about it, Reed Hastings? Did you ever think when you started the company that someday your company would spread filthy content into the minds of young children? You're as good as a pedophile yourself, and that's coming from a millennial.

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Jacob Richard
, US
Nov 02, 2017 2:10 am EDT

You dumb [censor] it isn't meant for kids to watch and your obviously [censor] dumb cause you need to go to college to learn that kids grow up with awkwardness in school going threw puberty. Are you that dumb you cant pick up on the intents of this show?

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12:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Netflix cancel my subscription because of big mouth & others

10/11/2017

To: Ted Sarandos, Chief Content Officer
Jonathan Friedland, Chief Communications Officer
Reed Hastings, Founder and CEO

Netflix Customer Care Service

Netflix, Inc.
100 Winchester Cir
Los Gatos, California
United States - [protected]

The show Big Mouth is nothing more than the promotion of child pornography. It attempts to put humor into the most prosaic and impure acts of sexuality and encourages the lust of puberty-age children.

This is not the first or the only one of your "offerings" that serve an agenda against God & His laws/commandments. You mock Him at terrible risk to your own souls and by harm done to others. It is not the first time but, I pray it will be Netflix's last - either by corporate decision or by total failure of the company.

Immoral content is NOT entertainment, especially as it relates to the harming of the souls of the innocent - children! STOP this pornographic program now.

CANCEL MY MONTHLY NETFLIX SUBSCRIPTION immediately. I have suggested the same action to 70 of my friends.

Sincerely,
Penn Herbert
Ocala, Florida

cc: file

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Netflix Customer Reviews Overview

Netflix is a popular streaming service that offers a vast selection of movies, TV shows, and documentaries. The platform has gained a massive following due to its user-friendly interface, affordable pricing, and high-quality content. Netflix has received positive reviews from users worldwide, with many praising the platform's convenience and accessibility.

One of the most significant advantages of Netflix is its vast library of content. The platform offers a wide range of genres, including action, comedy, drama, and horror. Users can easily find their favorite shows and movies and watch them at their convenience. Additionally, Netflix produces its original content, which has received critical acclaim and has become a fan favorite.

Another positive aspect of Netflix is its affordability. The platform offers different subscription plans, allowing users to choose the one that best suits their needs and budget. Moreover, Netflix does not require any long-term commitment, and users can cancel their subscription at any time.

Netflix's user-friendly interface is also a significant advantage. The platform is easy to navigate, and users can quickly find what they are looking for. The search function is efficient, and the recommendations algorithm suggests content based on the user's viewing history.

In conclusion, Netflix is a highly recommended streaming service that offers a vast selection of high-quality content at an affordable price. The platform's user-friendly interface and convenience make it a fan favorite worldwide.

Netflix In-depth Review

Pricing and Subscription Options: Netflix offers a variety of subscription options to fit different budgets and viewing preferences. From the basic plan to the premium plan, users can choose the one that best suits their needs. The pricing is reasonable considering the vast content library and the convenience of streaming.

Content Library: Netflix boasts an extensive content library that caters to a wide range of interests. From popular TV shows to blockbuster movies, documentaries, and even original content, there is something for everyone. The library is regularly updated with new releases, ensuring that users always have something fresh to watch.

User Interface and Experience: Netflix's user interface is sleek, intuitive, and easy to navigate. The platform provides a seamless experience, allowing users to effortlessly browse through the content library, create personalized profiles, and manage their viewing history. The search function is efficient, making it simple to find specific titles or genres.

Streaming Quality: Netflix offers high-quality streaming, with options for both standard definition and high definition. The streaming is smooth and buffer-free, provided you have a stable internet connection. The platform also supports 4K Ultra HD streaming for those who want to enjoy their favorite shows and movies in stunning detail.

Device Compatibility: Netflix is compatible with a wide range of devices, including smartphones, tablets, smart TVs, gaming consoles, and streaming devices. Whether you prefer to watch on the go or on a big screen, Netflix ensures that you can access your favorite content anytime, anywhere.

Original Content: Netflix has made a name for itself with its impressive lineup of original content. From critically acclaimed series like "Stranger Things" to award-winning movies, the platform continues to deliver unique and captivating content that keeps viewers hooked. The variety and quality of Netflix's original productions are commendable.

Customer Support: Netflix provides excellent customer support, with various channels available for assistance. Users can reach out to the support team via live chat, email, or phone, and can expect prompt and helpful responses. The comprehensive help center also offers a wealth of resources and FAQs to address common issues.

Accessibility Features: Netflix is committed to inclusivity and offers a range of accessibility features. Subtitles and closed captions are available in multiple languages, making content accessible to those with hearing impairments. Additionally, audio descriptions are provided for visually impaired viewers, enhancing the overall viewing experience.

Personalization and Recommendations: Netflix's recommendation algorithm is highly effective in suggesting content based on users' viewing history and preferences. The platform takes into account individual tastes and provides personalized recommendations, making it easier to discover new shows and movies that align with your interests.

Account Management and Security: Netflix prioritizes account management and security. Users can easily manage their subscription, update payment details, and monitor viewing activity. The platform also offers multiple security features, such as two-factor authentication, to ensure the protection of user accounts and personal information.

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