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4.4 9653 Reviews

Netflix Complaints Summary

68 Resolved
1350 Unresolved
Our verdict: If considering services from Netflix with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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J
11:03 pm EDT
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Netflix political trouble brewing?

We are aware that aging and retiring politicians must eventually seek employment outside the government arena but it is unfortunate that they seek to maintain their public influence with employment in the entertainment industry. The recent hiring of the Obamas may be the result of an unfulfilled fantasy on their part but I would hope it does not signal a move into a left leaning political arena by Netflix. Netflix has always been a venue for our entertainment that we felt was free of political comment or influence. Please attempt a politically neutral program format that would encompass all political persuasions.

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12:02 pm EDT
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Netflix cancelling my service due to obama

I go to Netflix to be entertained and find some space outside of politics. I am immediately cancelling my subscription due to Obama signing. I'm so disgusted by you showing your absolute bias. When is Hollywood and all you far left people going to understand that when you show your true and only colors you alienate approx. half the population. Enjoy your sinking ship.

Mike Farris
Jackson, TN

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Update by Mike Farris
May 30, 2018 12:04 pm EDT

Cancelled my Netflix today. Enjoy the Obama disaster. There are other providers that don't force their politics on me.

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K
9:46 am EDT

Netflix cancelling my account due to netflix giving a platform to obama

Barrack Obama and his wife, will go down as one of the worst POTUS's in history next to Jimmy Carter. I supported him while in office, but prefer to never hear his name again.

He and his wife brought "racism" back into the fray and made being racist a thing again. We as a nation, had made great strides in eradicating racism, kids didn't see color, all races were achieving greatness and equality. Were there problems, yes, but there may always be. But "the first black President" became a celebrity and talked about the race problem (that was going away) everyday, in every way possible - and now - and brought it back to life, now we have bigger problems.

Netflix has now given him (and his US hating wife) a platform to push an anti-American agenda. It is disgraceful. I don't buy the line that their won't be a political bend, even if there isn't, you can bet there will be race involved.

I will be cancelling my account and encouraging everyone I know to do the same.

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Update by K B
May 30, 2018 9:48 am EDT

There are other streaming options that aren't employing a former POTUS.

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L
9:00 pm EDT

Netflix audio problems

I am trying to watch the Steve Martin and Martin Short special on Netflix but I am having a hard time hearing their voices. The sound quality is bad and I am hearing a lot of static .The applause and laughter can be heard but I had to put in on with sub titles to understand everything they are saying. Is there any way to get the audio louder without making the background noise louder as well?

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A
8:02 pm EDT

Netflix recently removed

Aladdin was removed! It's was on my list with shows that I watch it like crazy! That's my favorite movie! Also have noticed that many more Disney movies have been removed as well. Why were these removed! I would like that add that the seasons from Dance Academy have been removed to only have one season... I do not understand. Please put it back. Actually never mind I'll just cancel your services. Thanks.

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M
10:31 am EDT

Netflix no dvd selection... no universal selections via profile... no obamas...

I stream and rent dvds from netflix.

What happened to the dvd selection from netflix? Over the last few months, my queue has gone from 70 selections to 12 and most of those won't release until next month... Meanwhile, the movies I have in reserve continues to grow with no release dates anticipated. I can no longer find movies that are of interest... Most are third-rate b-flixs, foreign language flixs, episodic flixs, left-wing propaganda, or otherwise trash. I just want movies... Real movies like netflix once had. Also, I must have closed-captions or subtitles, but the majority of movies available for rental do not even have these basic features.

Netflix needs universal preferences in their browser engine that allows us to state what we don't want to see in our suggestions... I don't want movies without subtitles or captions, I don't want foreign language movies, I don't want bollywood or arabic movies, I don't want episodic movies, I don't want slasher/horror genres, I do want to only see movies released in the last week / month etc. This can't be too difficult, but it would then become apparent that netflix does not have any choices.

With the hiring of the obamas... If this goes thru... I will cancel my subscriptions.

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S
4:51 pm EDT
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Netflix unauthorized credit card charges

After closing my netflix account over two years ago, I found out today, 05/28/2018, that netflix was still debiting money from my checking account. My spouse started a new account the same day after I closed mine, and they debited money from both accounts during the 24 month period. I called them to make them aware of the error, and they only wanted to refund 3 months of the 24 months that they stole from me. I am sure that they would not allow me to walk free if I owed them any amount. Netflix robbed me without weapon, and tried to convince me that they are allowed to do that. Thanks a million netflix, for stepping on the little guy/people.

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Update by Smokey67
May 28, 2018 4:22 pm EDT

After closing netflix account over two years ago, I found out today, 05/28/2018, that netflix was still debiting money from my checking account. I called them to make them aware of the error, and they only wanted to refund three months of overpaid (unserviced) service fees. My spouse took over the account and a review of her checking account revealed that they were double dipping, her account and mine.

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J
5:45 pm EDT
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Netflix phineas and ferb

I would like to know why Phineas and Ferb was removed from Netflix. My daughter, two sons and I have watched every episode, over and over for years now almost on a daily basis. My daughter for sure on a daily basis and she is 28 years old. I now have a grand daughter and we were looking forward to introducing her to the series. I would like to see it added back to Netflix so that we can carry on our family tradition and continue to enjoy one of our favorite pastimes together! It's really, really important to us all and believe me, our word of mouth is very important because we are always talking about Phineas and Ferb and quoting episodes throughout our day! We LOVE Phineas and Ferb! Please, please bring it back to Netflix!

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F
12:32 am EDT

Netflix obama series

You hire susan rice on your board and now do a deal with the obama's. I've been a member for years and now you have to get political. I know it may mean nothing to you as a company and other subscribers but this is a disgrace to some of your customers. I will be cancelling my subscription. I hope within the near future you will have a change of heart and discontinue any and all political nonsense.

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JoeTamby
, US
May 30, 2018 6:31 am EDT

I have been a fan of NetFlix for years but now that you signed a deal with the Obama's I will cancel my subscription. You need to keep politics out of your business because half the country voted for someone else!

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Genuis
, US
May 29, 2018 11:52 am EDT

First Obama’s then Wolf, Netflix is political bias, time to let our money support this!

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Genuis
, US
May 29, 2018 11:54 am EDT
Replying to comment of Genuis

I meant to say time to stop letting our hard earned money pay for these kind of programs! Time to drop subscription.

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Mark Lubbock
, US
May 29, 2018 10:35 am EDT

If the Obama's get a channel, then so should Trump...otherwise, Netflix' political leanings are obvious and they will lose a majority of their subscribers...thank God we still have Amazon Prime.

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F
7:54 pm EDT
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Netflix obama

I just can't believe you would stoop so low as to "hire" Obama as a "business partner" of sorts. What is wrong with you?! You do realize how many cancellations you will be having, right? I am ashamed to consider him as the ex-president of our United States. He is not even human. He is an arrogant, narcissistic, lying, traitor. Not to mention an unAmerican [censored].
Just remember: NFL
Cancel/boycot netflix!

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P
2:36 pm EDT

Netflix monthly charges for dvd and streaming.

When Netflix decided to charge separately for streaming and dvd rentals, I cancelled the DVD portion of our subscription.
Because I lost the credit card used for the subscription, I began a search of charges.
I found that Netflix was still charging us for the DVD rental service.
After talking to streaming, re-cancelling the DVD portion on line, waiting an hour and a half to speak to someone on the DVD end, Supervisor 138 told me nothing could be done, the 3 months refund is all she could do. There was no one else to speak to.
I am telling you right now, I am looking for an alternative to Netflix. 15 months of fees - for nothing received, not even a credit for the unused portion of the remaining 13 months. I filed a complaint with Michigan's Attorney General's Office.
I will also start a blog and search for other unhappy customers who have been wronged by your greedy firm.

Pat Hinojosa - Redford Michigan

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A
1:32 pm EDT

Netflix refund my money

My email: [protected]@gmail.com, u guys charged me 800/-inr, even after I cancelled my free trial on 20th may 2018 which was ending on 23rd may 2018 and on 24 may at 10:49 u guys charged me with debit details appplied while purchasing. Money was debited by netflix mumbai and ref no is. [protected]. U guys cheated people who bought your product and anyways u lost one of ur customer and I want my money back. Even after charging money am not able to login in netflix. I will sue u guys ssly. I want my refund asap.

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S
12:01 pm EDT
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Netflix the obamas

As others have stated, we were subjected to the obamas crap for 8 years. They have set America back instead of moving forward. We don't need any more of them. Kinda sucks knowing that the money I pay every month for a subscription is going towards making them richer. My household will drop Netflix if this show is aired and get a subscription to a different streaming site.

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Anita Bawnghit
, US
May 24, 2018 8:00 pm EDT

Then cancel your account and don't watch it.

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Author of the review
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Sparkybomber
, US
May 24, 2018 8:25 pm EDT
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Thank you for tuning in D.A. I already said I was going to miss obvious.

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FrannieFooFoo
, US
May 24, 2018 7:58 pm EDT
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Thank you. I am with you 200%!

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M
7:45 am EDT

Netflix your decision to have the obama series

I am deeply saddened and surprised that Netflix has made the decision to develop a channel for the Obamas. It's disappointing when companies get into politics. And as you can see when companies do this they end up paying the price with less viewership. Please reconsider your decision. From the controversy with everything that's going on today this was a bad decision. I as well as many of my friends will consider dropping Netflix if this proceeds.

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FrannieFooFoo
, US
May 24, 2018 7:56 pm EDT
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Thank you. My thoughts EXACTLY!

ComplaintsBoard
R
4:50 pm EDT

Netflix netflix management

I have been a loyal customer of Netflix for a great many years. Why are you turning your organization over to corrupt, biased left wing propagandists like Susan Rice, and now this horrible arrangement with the Obamas? Their "documentaries" are sure to be slanted partisan propaganda. Why can't your organization be an objective impartial conveyer of entertainment for everyone, instead of becoming a mouthpiece for left wing political causes? Allowing the Obamas to spew their lying hate-filled rants as part of your programming is a gross insult to all your conservative customers. I have friends who are also disgusted with this and are already leaving as customers. I will probably do the same. You are in the process of ruining what was once a good product. No conservative or even many moderates and independents iare going to tolerate paying for anything produced by the corrupt Obamas. Back out of this misguided deal immediately or make the same deal with Trump! Do even care about customers like me or is Netflix's political agenda more important?!

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R
10:36 am EDT

Netflix obama series

I'm very close to cancelling my subscription with Netflix over this. It's ludicrous! Eight years of these people is enough! I will not be subjected to this.

This president did nothing for 8 years except divide our country and destroy our way of life. And still, he can't seem to let go. Please rethink your programming choices. Enough is enough for God's sake.

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S
2:27 am EDT

Netflix the obama

It's it true Netflix will be having the Obama on this site ?

I hope not, the day you air his show I will cancel my membership . Please don't . I love Netflix and I would hate to do this . Don't leave us like this . Look how long I had Netflix and this will break us apart you have been apart of my family for many years and more to come . Many of us in this country love the USA and they did nothing for us ( Obama )

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Diane Jones1
, US
May 23, 2018 8:31 am EDT
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I love netflix!

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Rj Muto
, US
May 23, 2018 8:22 am EDT

You have signed the Obama's, OK your choice. My choice is now going to be Hulu, and Prime which don't have the content you have but they didn't sign the Obama's. I feel you should have stayed out of politics, why don't you hire Gore while you are passing out free cash. I really thought and hoped you guys would have been a game changer, buck the Left-Right tribalism show everything let people decide. Guess that was too much to hope for you have made your choice.

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M
10:35 pm EDT

Netflix 13 reasons why is tasteless and offensive to all parents

How dare you expose our kids to this content. If you think parents are going to sit by while you market this awful show to our pre-teens, you are mistaken. I have cancelled my own account (that's 5 people) and my extended family have cancelled (that's 15). I am also going to go to town on social media about how netflix only cares about money. After many years of being a customer, I am so disappointed that I supported this company.

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Larry Barocas
, US
May 23, 2018 9:46 am EDT

Netflix is not exposing your kids to anything, YOU are exposing them by abdicating your responsibities and depending on tv to entertain and babysit your kids

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Anita Bawnghit
, US
May 22, 2018 11:06 pm EDT

Try being a parent and stop blaming Netflix

ComplaintsBoard
B
6:13 pm EDT

Netflix hiring the obamas - the subversive president

This has to be the most pathetic decision by educated corporate team at your firm which truly has gone off the tracks hiring the devicive, deceitful, communist driven obamas who truly wanted to make America into a socialist state but Thankfully there is a God in Heaven who delivered us from this puppet of Souros and his monstrous political agenda! Why don't you remain in the entertainment industry rather than promote the people who hate the American way of life and literally speak out of both sides of their mouths> We the people do not appreciate supporting political figures who have no business to enhance the entertainment industry as producers of good quality family oriented, Christian based films or TV series which enhances the American way of life!

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M
3:27 pm EDT

Netflix 13 reasons why season 2

What is wrong with you people? You really think this is OK?! First and most importantly, the little "warning" provided at the start of the series does ABSOLUTELY nothing to deter potentially mentally ill people from watching this season. I am angry at the way that this second season was escalated, because I enjoyed and understood what was being transmitted and the purpose of Season 1. But this...this was too much. Seriously how can a school shooter be depicted in a mainstream show as if the producers knew what really goes on in the mind of someone who will do this? How can you depict this amidst all the hundreds of people hurt almost every other day by gun violence? Second of all, what the hell happened to Hannah? This Hannah introduced in this season has nothing to do with the Hannah on season 1! This was HORRIBLE. This show should be cancelled and there should be an apology by creators.

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Mom of 5 in LA
, US
May 22, 2018 10:38 pm EDT

Agree with you 100%. Well said.

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