Menu
Net10 Wireless
Net10 Wireless Customer Service Phone, Email, Contacts

Net10 Wireless
reviews & complaints

www.net10wireless.com
www.net10wireless.com

Learn how the rating is calculated

3.2 131 Reviews

Net10 Wireless Complaints Summary

73 Resolved
58 Unresolved
Our verdict: While Net10 Wireless has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
Verified
The authenticity of the customer service contact information for Net10 Wireless has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Net10 Wireless. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Net10 Wireless reviews & complaints 131

Sort by:

Newest Net10 Wireless reviews & complaints

ComplaintsBoard
D
12:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Net10 Wireless warranty

In late December 2009, I bought a Net 10 Motorola phone from their website. It has a 1 year warranty, and for a new replacement. In early May 2010 I started having problems with it locking up 5 or 6 times and I could make no calls until I removed the battery. Two weeks ago it stopped working altogether and it would not charge. Nothing worked and it is dead now. The call center could not help me and we tried to get it working for over an hour. Next was for me to get to a supervisor, but I literally had to force the issue. I finally got "Vernette". who said she was the supervisor. After going thru all the routines to get it to work again, and being grilled with questions and a negative attitude for over an hour, she arranged to have a "new" replacement phone sent to me. (I confirmed NEW with her) A few days later, the box arrived and the phone was unwrapped, unrotected and laying loose in the box. The phone was apart, with the back, battery and phone loose in the box. There was no SIM card. I have pictures. When shaken, the box sounded like rattling pebbles in it. And it was not a new phone, but a refurbished phone as well.
I wrote a letter to their Customer Service over 2 weeks ago and sent 8x10 photos of the box as it arrived. To date, no one has contacted nor called me. I gave them all our phone numbers. In addition, I had 3550 minutes on the phone, but the Supervisor would not confirm that I would get these minutes applied to my new phone. At this time, I've been lied to; provided with a used and damaged replacement phone; lost minutes that I have paid for and they are not responding to my request for support. I cannot trust contacting them by phone and they ignore my letters. Net10 does not care about their customers and their customer care stinks to high heaven! My next steps are BBB and Attorney General complaints.

Net 10 complaint
Phone [protected]

Correspondence at:
NET10 Wireless
9700 N.W. 112th Ave
Miami, FL 33178

Read full review of Net10 Wireless and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
M
M
marinewifey03
san diego, US
Dec 10, 2010 6:57 am EST

My husband is deployed and we were trying to put minutes on the phone and I was having troubles online so I called customer service and they said threr was an error with processing my card and sorry they couldn't do anything. I called my bank and they had deducted ovr 200 dollars for minutes(50 dollara, four times). So when I called net10 back. Reached a jerk named "jason" who claimed their records say my card was rejected and they can 'assure me no money will be taken from my account'. I asked the guy to talk to a manager and he changed the subject. I ended up yelling at him after his very rude know-it-all attitude and said I want to speak with his superior. He said 'wel I guess if that's your choice..." one minute while he transfers me. He got back on the phone 2 min later and said his supervisor was unavailable due to an 'unusually high phone call volume'. NO WONDER! THEIR COMPANY IS ###! That's why the call volume to customer service. Net10 sucks and I better get a refund. Thanks for your post. Just confirms how horrible they are! I hope you got/get a refund! Nobody should give this company their money.

ComplaintsBoard
N
10:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Net10 Wireless - phone disconnected

I purchased $30 of minutes from a Net 10 representative and was given 300 minutes for 2 months. My credit card bill showed 3 separate $30 charges. I called the credit card company and they resolved the compliant and removed 2 of the $30 charges. Next thing my phone is inactive and I called Net 10 tech support. I was on the phone for almost an hour talking...

Read full review of Net10 Wireless and 7 comments
ComplaintsBoard
B
1:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Net10 Wireless customer service

This company I have spent hours on the phone with. I had a T-mobile phone and wanted the phone number transferred to the net10 that I just purchased. I was given a case number and to keep checking for a message that this was done. I checked a couple of days and then called to find out the progress. 2 days later I had a phone number and my landline phone had been transferred. I am taking college courses online and have many contacts that need to be addressed. So, I had to get another landline number, and now my DSL for the PC does not work which will be 2weeks before I have it back, all this at my cost. I called customer service and spoke with a representative; I did not get anywhere. I then talked to this person's supervisor, did not get anywhere, I then spoke to their supervisor, another go round. So much for interpersonal relations. They are located in Columbia, with corporate offices in Miami Fl. I am going to be calling them after this blog. I can almost tell you the outcome right now. Also there was stated $.10 per/minute US calls and $.15 international calls. That is restricted and you cannot call beyond the US, Canada, and Mexico. SO MUCH FOR INTERNATIONAL CALLING. Robert White, Clinton, NY

Read full review of Net10 Wireless and 12 comments
Hide full review
12 comments
Add a comment
R
R
ralph george
, US
Jan 24, 2016 1:41 pm EST
Verified customer This comment was posted by a verified customer. Learn more

you took out 3 online payments on 12-18 of 38.32 you were to send 2 of them back to my account it did not hapend way

C
C
chloenapi
Frederick, US
Feb 14, 2014 12:46 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Run Run do not get Net 10 I just lost my phone # that I have had for 15 years they deactivated my phone without my request and now it is going to take an act of god to get it back. Horrible, horrible customer service and you cannot even understand them as they are not from the US.

G
G
Glisole
, US
Jan 10, 2012 4:48 pm EST

Net 10 phone minutes. In the last hour I have received 3 emails and 4 texts to remind me to buy minutes. This is after many many many requests asking Net 10 to stop this. I know when to buy minutes. I hate Net 10.

L
L
lynnjmac
Smithville, US
Dec 18, 2011 5:04 am EST

ACYIVATED NEW PHONE TRIED TO TRANSFER MINUTES FROM OLD PHONE TO NEW ONE YOUR REPRESENTATIVE DID NOT DO IT I BOUGHT MORE MINUTES THEY DONT GO IN AFFECT UNTIL 12/28.I THINK I NEED TO CHANE CELL PHONE SERVICE CAUSE YOU PEOPLE DONT KNOW HOW TO DO YOUR JOB.

E
E
Erick Berge
Sisseton, US
Mar 21, 2014 12:13 am EDT

I have just bought a net10 phone card just a couple days ago and I revealed the pin number on it but when the operator asks me to add the pin he saying it's invaild pin and why. All I can say about the all of the net10's companies are f**king fakes just get out of business you fakes S.O.B's

W
W
wes nile
Belleville, US
Mar 18, 2013 11:10 pm EDT

Worst cell phone company ever.Customer Service is a joke.They will give you the run around and put you on hold for hours.They all speak with a thick foreign accent and communication with them is all but impossible.Avoid this company at all costs!

W
W
Worst company on the planet
Pendleton, US
Oct 18, 2013 12:37 pm EDT

They inactived me for no reason. Tried to reactive, they took the money out but didn't active. Finally I'm active they took all my 3077 minutes and I can't get them back. Worst company I have ever dealt with. DO NOT go with this company. Took me years of crap to call it quits. STAY A WAY!

R
R
Richa23
Avon Park, US
Sep 28, 2013 11:47 am EDT

I just purchased the $50.00 per month plan with unlimited internet using my HTC smart phone and hoped to us this hotspot active on this phone to work at home with my laptop computer, however the local provider could not help me in completing this service? He shared with me that soon an app would be coming ready to download which would permit me to complete the sharing my hotspot with my laptop! my question today is do you have any comments regarding these matters that would assure me along these lines? Thank You signed Richard

B
B
Betty Nantz
Mt. Pleasant, US
Jan 07, 2013 5:09 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have had a Net Ten Phone for over a year and paid on the montly fee. On Dec. 3, 2012 I paid my fee and on Dec 8, 2012 my phone was either lost or stolen and within an hour I had reported it to them to be deactivated and ask for a refund. I called three times and got a run a round and on the third call was told very bluntly that I could not get a refund. The first time I was told that I had to notify them 24 hrs. prior to reload to get a refund, . I was told if I bought a new phone they would be glad to put the min. on the new phone. No way - I might have lost my money but I got rid of a bad apple. They do not honor their word and are very unethical in their dealings. If the problem is for their benifit, that is the way they will go . Satisfied customers are the least of their worry.

P
P
pricetech
Lawrenceburg, US
Mar 27, 2011 1:05 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Abysmal customer service and junky phones seems to be the norm with trac and its subsidiaries.
My nightmare was similar to yours, but is hopefully almost over since I managed to move my airtime to an older featureless phone that at least works so the time can be used up.

ComplaintsBoard
K
4:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Net10 Wireless cheated out of airtime minutes

I purchased airtime minues via the Net10 website on March [protected] minutes/60 days. I recorded my actual minutes before I made the purchase since I believe I was shorted minutes in the past. After I made the purchase, 60 days were added immediately but the minutes remained the same before I made the purchase. I waited 24 hours just to see if the phone would update on it's own as they recommend on the website - it did not. I tried calling several times when I realized my minutes did not update - I got an automated messsage that due to call volume they could not take my call and to try another time (system hung up my call). Since I'm a busy person, I didn't bother to call back until today March 15 2017. Customer Service told me that I did receive my minutes, they even "confirmed" with technical support who told her the same thing. They refused to give me my minutes or refund my $30.00.

Net10 claims this is very rare. Has this every happened to anyone but me? Am I crazy?

Read full review of Net10 Wireless and 31 comments
Hide full review
31 comments
Add a comment
S
S
Sencala
North Port, US
Sep 29, 2012 1:56 pm EDT

Awhile back on my birthday I asked for an android. I'd used net 10 for the no contract and they were the first I pick up and had no problems with the simple phone I originally had. Well that all changed when I got my android. I went to switch my numbers and got a message that said the phone wasn't going to be activated unless I called and asked them to send me a sim card. Well I called and was informed that only phones with sim cards are covered in my area and my phone cant use a sim card. I even tried 10 minutes ago thinking maybe in the months in between tries they'd updated their coverage. Nope nothing's changed. The customer service was useless I know nothing about phones and neither did the people I talked to after being transferred several times. I've also had plenty of problems with getting auto paid to work. I have debt cards, credit cards, all with plenty of money yet the website denies the cards it used to take. So now monthly I have to go find an unlimited card which takes going to 3-4 different places as they also sell a 50 dollar card that ads 1000 minutes when unlimited is 50... I'll be switching to another service provider as soon as possible. The frustration of dealing with net 10 makes it almost worth eating the 130$ phone they sold. The thing that bug me the most was they didn't even apologize when I brought up why are they selling phones in an area they don't work especially a 130$ phone. All I got was a run around and excuses. Real honest company they run. Also it wasn't even liket I bought the phone online or at some shady phone dealer. I bought it at walmart. Now it's not walmarts fault net 10 should have some sort of warning to check the area you live in. Would have saved me 130$ if there was a simple check the coverage to see if the phone works in you're area. Here's a hint to net 10 you want people to like you and trust you to be their service provider. When you screw them over, don't apologize, don't offer a refund, you bolster hate towards your company. But no they're focusing on making as much money as possible before some bigger company buys them out. They've lost my business and hopefully by posting this I save someone the agony of dealing with this company.

S
S
sierrascot
Evans, US
Nov 15, 2011 11:01 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Ok, for the sake of being really pissed off, I'll make this short ... Net 10 has taken 27+ dollars from my account, for cell service, 750 minutes, that they will not put on my phone! They have talked to my wife for an hour saying they will fix it in 24-48 hours! It has been 72 hours, and we have NO Minutes on the phone! They say to call them ... its our only phone with no minutes, what are these Inians up too? How can we call with no minutes? Stay away from Net 10, they are deceivers and liars!

C
C
cassandra bryant
Las Vegas, US
May 18, 2010 1:55 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I bought my granddaughters cell phones from net 10, when I went to put 200 minutes each on them on got the minutes and the other didn't the one phone that didn't get the minutes I was told that they went on another phone, then I was told that they replaced the minutes and put them on the phone, when I checked with my granddaughter she still doesn't have any minutes.
STAY AWAY FROM NET 10 PHONES THEY ARE LIARS, VERY RUDE, AND THEY CHEAT YOU OUT OF YOUR MINUTES. BOYCOTT NET 10 PHONES

S
S
susan rich
wausaukee, US
Dec 07, 2012 9:24 pm EST

I purchased a galaxy precedent android phone, that was advertised on the net 10 site as available in my area only to find out that it couldn't be activated. After 2 hours of trying to find a solution instead of allowing me to give them $10. To upgrade to a phone they could activate to in my area, they offered me a downgraded phone, transferrng the difference to minutes, only after I would wait up to 30 days to get a return on the original money and having to return the original phone to get the new phone, with all the scammers today I could see they may not trust me to return the original, but after putting out $115. Dollars and waiting for the first phone and them false advertising that this was an approved phone for my area. I would think they could come up with a more viable solution. I was paying extra to keep another phone so I could port the service and that whole thing is now a loss, and their response was this is our policy no responsibility for the false advertising. Dos anyone have any ethics anymore?

A
A
angry dude from tx.
Muskogee, US
Jan 13, 2012 11:58 pm EST
Verified customer This comment was posted by a verified customer. Learn more

phone was defective ? called net 1o support, was told they would send new phone wth old number but they had already given my old number to another customer the same day ? can you believe that ? was given the runaround for another 45 mins. the old i need to talk to my boss ### ! after all that they said they would send another phone ? have yet to see it ? does anybody there speak english ? could hardly understand them ? to hell wth them, will never deal with again !

L
L
Lannie1526
Shelby, US
Oct 20, 2009 2:27 pm EDT

I recently purchased a Net 10 phone and upon activation started to text someone I knew. Well it showed that they were charging me 50 cents for each text. Which is big difference from there advertised rate of 5 cents for texting. I called their customer service number only to be told that it was 50 cents and there was nothing they were going to do about the false advertisement that is on all there products. Claiming text messages for 5 cents. Purchaser beware this company is frauding people !

W
W
WANDA GAITHER
Cypress, US
Sep 26, 2012 12:24 pm EDT

I have had net 10 for close to a year and have had nothing but problems. The most recent started 2 months ago I can't send or receive picture messages. After hours and hours on the phone literally, purchasing 2 new phones and the problem still isn't resolved. I went to northern ca for my daughters wedding and my android lg 45 would not work there at all. I was told by net 10 that my android phone was not covered on those towers but would work on a cheaper phone that wasn't an android... Didn't make sense to me but went and bought a cheaper phone anyway $ 60.00 for phone plus $ 25 for airtime card and 2 hours on the phone trying to set it up and I still didn't have a phone. Finally I gave up until I got home. I went a week without a phone and my flight home was delayed 4 hours and had no way to contact my family because neither phone worked now. I finally got a hold of someone in the phillipinnes tried fixing my phone finally got it back up and running but now I have 2 phones and they refuse to compensate me in any way... And I still can't send or receive picture messages. I requested a manager contact me... Never heard from one. 3 weeks later I get a phone call asking if my phone was working properly... Hello no it isn't. I was told to call the managers support # from a land line so I did. I used someone else's phone and spent 1 hour arguing with a girl I could barely understand she told me I had to send my phone to them before they would send a replacement phone to me... Now hold up a minute.. My bill is paid in advance I spent $ 150.00 on the phone and I use it daily for work why should I have to be without a phone for a week. They had replaced my phone once before due to factory settings and they couldn't fix it over the phone, so why couldn't they do it now. Basically I was called a liar they never do that. At this time I was informed I always had the option of buying a new phone and they would compensate me for the cost with minutes for the next two months... Already did that and gave it to my boyfriend... I requested a supervisor I got someone different who after 30 minutes of him trying to fix my phone said he would send me out a new phone...3 days later I get a box with nothing in it but a prepaid air bill. I called back 2 hours and 48 minutes later a hard reset on my phone lost all my pictures and contacts because they didn't transfer to the sdcard. This idiot says i'll send you a new phone. 3 days later another empty box... Finally I bought a new phone called to have it activated and I was told we are not going to compensate you for purchasing a new phone... So twice now they tell me to buy a new phone and twice they refuse to compensate me for it... Here's the kicker the new android won't send or receive picture messages either... More hours with someone I cannot understand only to be told there is a problem with the tower my phone sends pictures off of. Yea right said give it a couple days it will work that was 2 weeks ago and it still doesn't work... I think I have had enough of net 10 someone should find a good attorney for a class action lawsuit... I might just look into that.

S
S
sapello1945
sapello, US
Jan 12, 2011 7:23 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have attempted to transfer my telephone number to Net10. The transfer went ok, but when Itried to set up my voicemail as directed, I was unable. Now the nightmare starts: Called their "customer un-service", after being on hold for approximately 15 minutes (and paying for the time to boot) spoke to someone who I could not understand. Finally able to communicate my difficult with voicemail and they said it would be rectified within 24hrs, never happened. Called back again, same scenario, hold for 15 mins., spoke with someone whose grasp of the English language was terrible and was told the issue would be rectified within 24-48 hrs, never happened. BE WARNED: their "customer service" is outsourced to either India or the Phillipines and they are basically useless and you will pay for the privlege of accomplishing nothing.

M
M
mrbou92
Greeneville, US
Apr 03, 2011 12:09 am EDT

I have gotten a new net 10 cell and ordered a new sims card. They said it would be here in a few days. I waited a month and called back, they didnt even send it. They then sent it overnight and FINALLY when I got it I called and was on the phone for three hours. In that three hours they hung up on me twice. When I finally got to a real conversation she said if I buy a card over the phone for twenty dollars it would activate it so she could give me the number for unlimited minutes for a month because of the time it took for the sims card to get here. So I bought it and asked her about the unlimited minutes and hung the phone up after being rude to me. I called again and I finally got it resolved by an Erica. She was patient, unrude, and actually gave flyin' hoot. She said she could get the unlimited minutes but she would have to delete the 200 minutes and that she couldnt refund it. So I tried to get something for that 20 dollars but she said she couldnt do anything, but she was trying her best to do something about it and called up her supervisor. She got me refunded my 20 dollars and got me my owed minutes. If I had a say so I would be giving her an award and a raise or something for being the only employee net 10 has that cares about their job and their customers .
P.S.-I hope I have spelled Ericas name right.

S
S
Sissy53402
, US
Jan 11, 2011 4:32 pm EST

Made a complaint 3 different times...due to not receving or being able to send picture messages..but Net10 still deducting several minutes for each attempted try.Was on the phone 3 different times with customer service..who I could barely understand.They attempted to credit my account 20min when I had orginally lost over 100 minutes to do the problem.I am very unsatisfied with this service and how they will not give credit when credit is due.Will not use this company at all in the future !

ComplaintsBoard
B
12:12 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Net10 Wireless worst customer service - avoid net10

When you go to the Net10 website, their advertising slogan says “No Bill’s, No Contracts, No EVIL”. Here is why I think they are absolute hypocrites in regards to the No EVIL slogan...

I purchased a basic Net10 phone so I could keep my old phone number since I recently got a free cell phone through my employer and I did not want to keep paying on my Verizon phone that was costing me somewhere north of $90 per month. I wanted to keep/port my old number to Net10 so my friends and family could still contact me on my old number that I have had for over 6 years. So over 10 days ago I purchased my new Net10 phone and went through their online activation process and followed the steps to transfer my phone number. Immediately after going through this online “activation” my Verizon phone stopped working and my new Net10 phone would begin ringing whenever someone called the old number but they could not leave a message because the Net10 phone was not active? So I waited about 3 days and called Net10 customer service and received completely incompetent service and no one would help me or give me a straight answer. Going to their website for a status did not give me any information and my old phone is still unusable for the last 10 days. Meanwhile I have tried every trick in the book to get some movement on this issue including talking to 2 levels of supervisors who have been completely unwilling to do anything outside of reading their prepared script to deal with irate customers, In all actuality these people do not care since they are being paid low wages and are based out of a Philippians call center. I have never been so frustrated in my life and I am so tired of dealing with these people but I have gotten no direction on what to do other than wait. As I write this I have been waiting on hold with Net10 customer service for over 90 minutes…..
So much for “No Evil”. They may be a good service once you get activated, but they are not equipped to deal with customer problems. If you want to port your old phone number to NET10 I would reconsider...Trust me on this, they suck!

Read full review of Net10 Wireless and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
X
X
Xierra
, PH
Jun 11, 2016 11:21 am EDT
Verified customer This comment was posted by a verified customer. Learn more

That must be very frustrating! If you are fed up with talking to Customer Representative, try sending an email at NT.CorpResolutionTeam@net10.com or you can chat with them live @ http://bit.ly/1b9xrmg. They will be able to assist you immediately. Believe me, I've tried it, and I was satisfied.

H
H
Hate_Having_2_Complain
, US
Jun 03, 2016 8:38 am EDT

The customer service with this company is horrible. I called 5 times concerning the same issue and never spoke to anyone that could assist. The accent of the reps is so heavy you have to puzzle your brain to figure out what they are saying and no matter how many times you explain your issue they continuously ask you the problem over and over again as if they didn't get it the first 10 times you said it. I asked 3 times to speak to a supervisor and they couldn't even help so I asked to speak to a manager who was worst. The manager said, "I need to place you on hold to ask my supervisor, " which is the same line all the other reps had used on me. I then questioned, "If you are the manager, why do you need to confer with a supervisor?" Suddenly I was disconnected! That was the last straw...I decided then that NET10 is definitely not for me! If you can get a phone through another company PLEASE DO.

N
N
Net10 loser
Blue Creek, US
Mar 08, 2014 12:13 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I did try Net10 wow what a mess in all direct site problems never have I seen such phucked up idiots. They lost my account my phone number and me ---LOL buy anything other than Net10 even chicken wire and soup cans would be better. Even e-mail from the stooges are useless. I have no idea how these inept 3rd graders get a job there. If you are looking for a laugh and spend hrs. for nothing give it a go. LOL still.

E
E
Ellva
South Beach, US
Nov 12, 2013 3:27 am EST
Verified customer This comment was posted by a verified customer. Learn more

Oh their customer service skills are absolutely atrocious. I'm not sure how long ago you posted this, or if your problem has been resolved, but honestly, in the end, I would say go through a different company. I've been using Net10 for almost two years (I have no idea why I stayed with them this long), and within this last year I've had to get on the phone with tech support about every other month. As you say, once you get the phone activated it works well, but getting it activated in the first place is like pulling teeth, and it won't end. Like I said, you'll be on the phone with tech support about every other month, and then to add insult to injury, they'll treat you terribly.

I was hung up on today for saying "crap". Specifically I said, "I'm sorry, Lady, but you don't know the crap I've been through already." She said, "This is your warning, " and hung up me. "This is my warning?" (?!) What am I, a child being scolded by my mother? Cause I thought I was a customer giving them MY hard earned money for services that barely work. In the end, she knew I would just have to call back to resolve my issue and wait on hold for another 30 to 40 minutes, so what was her objective? To punish me. Plain and simple. She wanted to punish me for saying "crap" to her, so she hung up on me so that I would have to wait on hold again. That is DISGUSTINGLY horrid customer service skills.

I will NEVER use Net10 again, and I plan to make sure that every person I know knows exactly what kind of business they are. I'll start blogs about it, share my experiences in forums, start a group at facebook; whatever it takes to let people know to avoid them at all costs.

ComplaintsBoard
J
5:59 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Net10 Wireless time-wasting customer service

I had a Tracfone for years and never had problem one. Like an idiot, one day I decided I "just had to have" a fancier cellphone. I wasn't impressed with what Tracfone had to offer but their website gave me the option of selecting a Net 10 phone. It turns out that Tracfone and Net 10 are the same company. Since I had good luck with my Tracfone I figured that, being the same company, Net 10 would be equally satisfactory. WRONG! I bought a 'spiffy' Motorola "slider" online and it was in my hands three days later. This was eight days ago. The day I received the phone, I went online to active it. But, since I wanted to keep my "old number", the website informed me that it could take up to "three days" to "port my number into my new cell phone". Six days later, I received a message that my old number had been "ported" and that now my new phone was ready to activate. Yippee, right? WRONG. I engaged in repeated attempts to activate my phone online. Each time, I wound up with an error message asking me to call the Net 10 Customer Service line. I did. Welcome to Hell! I spent the next 50 minutes (no - no exaggeration - 50 MINUTES) answering the same questions OVER and OVER and OVER: what's my name, what's my email address, what's my home phone number, what's my birthday, what's my new phone's serial number; do I want to receive special offers on my home phone number and what is the zip code where I will be using the phone the most? Here is the routine I came to despise almost as much as I came to despise Net 10: I would answer all these questions speaking to a particular person (always identified by name - e. g. 'Alexandro', 'Selina', 'Roberto', etc.) with a heavy Latin accent whom I could not understand very well. This rep, once I finished answering the 'string of questions' placed me on hold for from one to ten minutes. After being on hold, another person would come on and ask me the exact same questions again - then place me on hold, etc. etc. etc. Finally, I gave up - hung up - figuring I would (surely) be able to activate my phone online the next day. WRONG!

The next day - the same thing (honestly!). Give the information to the "string of questions" - get some 'gooble-de-[censored]' about 'being very busy' 'asking my supervisor' 'needing to contact an agent' etc. etc. etc. The third day I, once again, joined into the "Net 10 Dog and Pony Show". Only, this time, I called from my workplace where my phone has a speakerphone and a 'hand-free- hold option. Here again I am not exaggerating - but it was THE SAME THING AGAIN. Only this time, I had vowed to "wait them out". Forty minutes into this tired routine (made a bit more infuriating but the rep who actually picked me up from hold EVERY two minutes for twenty minutes - to ask me one or two of "the questions") - I was actually connected to a female who spoke understandably and proceeded to (what else) ask me the "string of questions". After twenty minutes with her - MIRACLE OF MIRACLES - my cell phone actually became activated. She thanked me for "chosing Net 10". Such is life.

Bottom line - it took nearly two weeks from the time my credit card was charged to being able to make and receive phone calls. If I had been told by Net 10 "up front": hey, Buddy, here's how it works: "you send us your money and you will have a working cell phone in two weeks", I could have, simply, ordered the damn thing two weeks before I needed it. As it turned out, I was without my cellphone service for two weeks. I'm a therapist who answers crisis calls from people in life threatening situations. Sometimes a person's life may actually depend on me receiving a call immediately. This is why I carry a cell phone. Of course, during those two weeks I had my crisis calls routed to my land line. No big deal you say? It was to me because that meant I was "anchored" to that landline and could not, in good conscience, 'run to the store'; take the dog out for a run or take the grandkids up to Dairy Queen for a milkshake. Couldn't do it because of the ineptitude and incompetence of Net 10. As part of buying the cellphone, I got 300 "free minutes". You can bet that long before those minutes are 'used up'; I will quit being such a 'tightwad' and contract with AT&T for a reliable cell phone. It's the old adage: "you get what you pay for". Believe me - the little bit you might save with a Net 10 'no contract" phone won't be anywhere near enough to make up for the frustration, heartburn, dismay and lost time you will incur by dealing with Net 10. Spare yourself - profit from my experience - stay away from them!

Read full review of Net10 Wireless and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
K
K
KerryL
, US
Oct 22, 2011 2:01 pm EDT

Spent an hour on the phone with Net 10 trying to add minutes, find out about the pricing, get instructions about using the phone, and get a manual or instruction leaflet sent to me, which was not included in the package. Very bad connection, very rote, non-English-as-native-language-speaker communication, very difficult to understand and incredibly time-consuming. I can't remember how many times I had to repeat my address. The rep claimed she had sent me a manual by e-mail and that I would have it in a few minutes. I had still not received it towards end of conversation and I had to twist her arm to get her to explain how to use my phone features. She then claimed I would have the manual in my e-mail within 24 hours. Suspecting this was not true, I talked to a supervisor, was put on hold, then told I would be transferred to the department that would do this for me, but instead I was hung up on. Today, still no manual (which should have come with the phone, no?) I talked to another rep who claimed he would send me the manual EITHER by e-mail or from the warehouse. When I asked to talk to a supervisor, she was told that the company "does not send manuals, you have to go to the website." Worst customer service ever. Also rep who was trying to get me to sign up with the plan that involved automatic withdrawals told me a couple times that "the money will only be extracted from your account one time"). Seeing the complaints on here, I am now regretting I gave them my credit card information and wondering if I have to watch my account like a hawk, which is not worth it. Note that the minimum you can spend to not have your service discontinued and lose your minutes is $20 a month without a plan, PLUS taxes, or $15 a month if you are willing to authorize a monthly debit. My whole reason for a "pay as you go" plan was to save money, and this is not going to do that. My regular provider has its problems but they are not like this. If I were looking for a pay-as-you-go phone again, this would not be the one I'd pick.

L
L
Lynne A
Queensville, CA
Mar 06, 2010 7:36 am EST

At Christmas time we came to Florida for 2 weeks knowing we would be returning in February for 2 months. I wanted to be able to call home to Canada and so I went to the local Walmart and asked for advice about which phone to purchase. The helpful associate suggested a Net 10 phone. I bought one and he activated it for me and all in all was helpful. My problem starts when I need to activate the phone for International Long distance (ILD) which I do by making the required phone call. I am told to wait for the text message that should arrive in 72 hours (which frankly seems like a long time to connect a phone ) – the message never comes – I call and am told to wait the 72 hours again – by this time we return to Canada. When we come back to Florida on Feb 2 we try again to connect to ILD – same thing wait for text message in 72 hours – no message. At that point I go on line and sign up again for ILD – same instructions – no text message arrives. Next I send an email with my problem – automated response says wait for reply which comes in 48 hours telling me that I should get a text message within a hour to say I am signed up for ILD – guess what no text and no ILD –I call the customer service number again but again (this is the second phone call) sit on hold for 15 minutes without speaking to anyone. It is now Mar. 4 and I have no ILD service. I have been trying to almost 4 weeks. I even bought more minutes to make sure I would have service for the duration of my time here. Silly me. I should have realized a scam way back in December

K
K
KerryL
, US
Oct 22, 2011 2:31 pm EDT

My experience as noted on here has been the same as Jaymann2--customer service or some of it seems to have been farmed out to Belize. I am now talking to someone at the corporate office for "customer escalation" number [protected]. We'll see if that results in me actually getting my manual or not.

C
C
CindyH
New York, US
Mar 25, 2010 5:00 pm EDT

I can understand people doubting prepaid phones but I personally thought Net10 was the best one out of everything. Because I lost my job I was unable to afford phone coverage from one of these big companies that has outrageous contracts so a friend told me to get a Net10 phone. It’s been working well and my phone which is a Motorola has everything I could really need. Customer Service was wonderful and they helped make everything easier to understand.

ComplaintsBoard
R
8:43 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Net10 Wireless false advertising

I am a South African and recently wanted to keep in contact with my family. Because I am only here for 6 months there is no use to get a contract phone, so the alternative is pre paid.

In a supermarket I purchased a phone listed and branded as a Net 10 Wireless phone. As any consumer would, I read the packaging carefully in order to buy the correct product to suit my needs. Their product did just that.. it stated in capital letters " INTERNATIONAL CALLS JUST 15c"... So i bought the phone.

After activation I found that I could not text or call to South Africa. I spent 45 minutes on the phone with consultants and the supervisor as the supermarket would not refund me because the phone has been activated.

Let it be known that nowhere on the outside of the sealed packaging it states in any form, wording or pictures that there are restrictions on certain International countries. There is no statement to consult an employee or cashier of the store.

This said.. I ended up in another 35 minute phone call after 5 days of e-mails which I was billed for the calls.

Since when do the consumer pay for a company to handle a complaint.. since when do companies not care and straight off tell the customer that they do not refund, and if the supermarket does not want to refund, there is nothing they(Net 10 Wireless) could do...

I firmly believe this is false advertising.. promoting certain features in a product which it can not do and then introduce this product in the market on the shelves of our local supermarkets.

Now the question is, how many people has this happened to, and how many people just gave up after a week or two of struggling with this product... this is false advertising and if you do not assist or refund the wrong in this.. it constitutes an illegal money making scheme.

Read full review of Net10 Wireless and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
P
P
pricetech
Lawrenceburg, US
Mar 27, 2011 1:09 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I don't make international calls, so I didn't encounter your problem. My nightmare involved junky phones and abysmal customer service.
However, since I've been relating my experience to others I am finding that complaints against trac and its subsidiaries are commonplace and, sadly, many people do give up due to the intense frustration.
We, the consumer need to remember that "we" outnumber "them" by a huge margin and start acting like it.

ComplaintsBoard
J
2:42 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Net10 Wireless need call log for my inactive phone

I need the call log for my phone for mid october. Im requesting that this be E-mailed to me at [protected]@yahoo.com. I need it broken by days for proof of a incoming call.I only had this phone for a week or 2 but its very inportant that i get the call log for this phone as it pertains to unemployment insurance.

Ive had this number for years as track phone and switched to net 10 for a short time (the net ten phone is the call log info I am requesting), the phone number is still active and is back under track phone after I lost the net 10 phone. Please feel free to call me at [protected]. Your assistence in this matter would be greatly appreacheted.

thank you
Jacob Lariviere

Read full review of Net10 Wireless and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
G
G
grindbox
Pine Hill, US
Apr 26, 2011 2:13 am EDT

Your post does not actually sound like a complaint but more like a request. Let me see if I can help you out here.

It does not make any sense for Net10 not to provide the option to access our call history online. There are request after request on the Net10's help forums with this issue. Whats the deal?

grindbox69@hotmail.com

ComplaintsBoard
C
7:31 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Net10 Wireless faulty sim cards & bad customer service

I've been a Net10 customer since February 2009. I bought the phone for my teenage son who doesn't text much and only makes/receives a few calls a week.

A few months after purchasing the phone and adding minutes/time, the phone stopped working (with plenty of mintes and days left on it). My wife called customer service who determined that the phone had a bad SIM. They agreed to send us a new SIM, but would not refund the days of service lost while waiting for the replacement SIM. When the SIM arrived in the mail (about 3 days later) we called customer service to get the phone activated.

A few months later we experienced the SAME problem and went through the same procedure with customer service (TWICE: once to report the problem and have it diagnosed and again when the SIM arrived to activate the phone).

Today, Oct 24, 2009 (less than 30 days since the last fiasco) the phone would not allow anything but emergency calls despite the fact that there are 38 days left on the phone and over 200 minutes remaining. Once again customer service determined that we needed a new SIM. After about 50 minutes on the phone with Net10 (including 10-15 minutes on hold before an agent even picked up), my wife put me on the phone. I waited while the customer service rep put me on hold repeatedly and only took me off to thank me for holding and to ask me to hold a few minutes longer. When I asked to speak to a supervisor I was told that I would have to wait until the end of the call. Then the agent told me that she was having trouble with her computer and couldn't complete the service until the computer issue was resolved. I explained that we had been connected for over an hour and that I had called on a line where I was paying by the minute and asked if I could call the agent back directly or if she could call me. She explained that she was unable to call out and that I could only call back on the 800 number and that I would get a different agent. I decided to wait for heer to fix her computer problem, however after another 5 minutes on hold, I was given an "Intereaction Number" and told that I must call back and give the agent the intereaction number so that they could continue to resolve my issue. I called back and waited on hold for over 10 minutes! When the agent picked up we were immediately disconnected. I called again and got through after waiting on hold another 10 minutes. This time the agent on the other end said that they couldn't hear me. While I was switching phones, the agent hung up on me.

Needless to say I am fed up with Net10 and will look for another pay as you go service for my son. In the meantime, I will do everything I can to expose Net10 for their poor quality equipment (3 failed SIM cards in 8 months) and outrageously bad customer service.

Read full review of Net10 Wireless and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
L
L
Laze
, US
Jan 14, 2010 9:33 pm EST

I got a new phone for Christ mas. I immediatly did all the customer service ### to port my number (took about an hour to finish) nOt including the 20 so minutes on hold. They said they would send a sim in 3 to 5 days. Never came. Called them back did the whole process over again. Got the new sim in 4 days. Went to activate it to get my old number back. Cs mess up and gave me back the number already on the phone... Said they apologized and wod have to send me a new sim card again. After 5 days I got the new sim. It is now Jan 15 over three weeks since having my phone and not using it. I called them up to get my old number. Was on the phone for over two hours.most of it was being on hold cause they had to contact the supervisor. They told me they were closing and I would have to cal them tomorrow. [censored] all I want is my old number hopefully tomorrow I will get it.

ComplaintsBoard
R
10:47 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Net10 Wireless fraud lies and wasted time

These pukes need their throats slit. They commit fraud on a daily basis cheating people. They cheat you on minutes, service time and disconnect you from customer service. Not to mention their phones have constant programming problems. Avoid these criminals like the plague.

Read full review of Net10 Wireless and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
H
H
howshouldiknow
Sterling, US
Aug 08, 2011 5:02 am EDT

Net10 lies! They told me my 411 was NOT working because the lines were jammed and it was 1 am when people were sleeping. They then text me stating if I pay them 49.99 they will give me a live operator at 411. I called headquarters. They said that was false. They continue to state "this is your first..up to third warning." I have not even said anything wrong. They take everything that does not suit them to a tee as vulgar. They admitted it to me, so they think they understand English. They are in a foreign country. I will not say which one so as not to offend people. I would recommend either getting a US based carrier or going with AT&T for $79.99, as they have you sign a contract that locks both parties into an agreement, one of which is live 411 operators and no abuse. Net10 needs to give the jobs back to the originator--the US. They are pathetic!

T
T
Thatgirlcjb
Boyne City, US
Jan 27, 2011 9:44 pm EST

Net10 honestly lies. Sorry to mention this to ya. But on my Net10 box it say's, 3 text's a minute. That's retarted. U get 2 text's a minute. Somebody need's too mention this too NET10! RIP OFF!:(

A
A
05316
Charlotte, US
Feb 02, 2010 9:07 pm EST

THIS COMPANY WILL STILL YOUR MINUTES AND CUSTOMER SERVICE IS HORRIBLE! THEY TRIED TO FIX MY PROBLEM THEN GAVE ME TWO NUMBERS TO CALL WHICH WERE ONLY ANSWERING RECORDINGS WHICH HANG UP ON YOU. THIS COMPANY CAN GO TO HELL WITH MY STOLEN MONEY.

ComplaintsBoard
B
11:19 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Net10 Wireless has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Net10 Wireless - net10 will not reactivate phone

Net10 is the worst pre-paid cellular service provider out there. Every instance I've dealt with their customer service has been an absolute nightmare. Even simple phone activation is a overdrawn, confusing process. My latest incident is another example of Net10's disregard for its customers: I recently had my Net10 phone stolen. It still had...

Read full review of Net10 Wireless and 15 comments
ComplaintsBoard
A
6:22 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Net10 Wireless scam and cheating

Stay away from Net10 phones! Company boasts 5 cent text messages, however, they are actually charging 50 cents per text message! Any time that you contact customer service, they insist that 0.50 is 5 cents when in actuality it is 50 cents! Am continually told that "Corporate" would call me regarding this issue yet weeks have gone by and no one from "Corporate" will call me back. They will not give me "Corporate's" number to contact them directly.

Read full review of Net10 Wireless and 12 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
12 comments
Add a comment
N
N
Nyree kay
Billings, US
Jan 27, 2021 9:16 am EST
Verified customer This comment was posted by a verified customer. Learn more

I had a IPhone and now I went to net so now I don’t receive text messages or calls and they can fix it. I have chatted and called over a dozen times to we can help you. This company was horrible and a scam

X
X
Xierra
, PH
Dec 09, 2015 4:40 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I used to have a lot of issue with my phone. I looked online for a solution since Straight Talk's customer service is poor and bad. I found this contact information that helped me a lot. My phone issues were taken care of immediately, without frustrating me. Try it also. The email address is NT.CorpResolutionTeam@net10.com. You may also chat with them live for faster assistance

T
T
Tia Jo Hess
, US
Nov 24, 2015 7:33 pm EST

Net10 said it was unlimited talk text and data but it really isn't they want you to pay for more air time is not really unlimited for the highest speed chase and it really makes me mad they are a ripoff

W
W
Whitetruck
Seymore, US
May 04, 2011 11:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Bought my phone and two 30 day cards at best buy last month. Best buy promotions say they set up your new phone for you. So the sales girl activated the phone and punched in the first air time card. When she punched in the second card nothing happened. She tryed calling their customer service but could'nt through. I said fine, I will take the card with me and enter it at the end of the month. When I got to thelast day of the 30 days, I tried entering the card and it came up invalid.
So then I tried calling their customer service. They won't do anything for you if you call them from your Net10 phone. So then I called from my majic jack phone. I was transfered 3 times. Everyone I spoke to, spoke english with heavy accents, so I assume they were all overseas. Their script includes asking you to please wait 3 minutes while they research the problem. Every 3 minutes they would come back to saying they were do this, or calling someone else and would I wait another 3 minutes. The last person who was suppose to be a supervisor but also had a heavy accent finally said you can't enter two cards on the same day. She said they had a record of both cards but she said the second card invalidates the first card. I was at work and could not wait any langer. I said you have all the information ( I told the same story to all 3) and please call me back and tell me what your going to do. They said no please wait 3 more minutes. They can't do anything for me unless I stay on the line and they can't make outbound calls.
After I got off work I went to Best Buy and told them what was going on. Best Buy replaced the invalid $25 card for me and I entered it right away to avoid a reactivation fee. Presumably Net10 got to keep the $25 dollars.
Bottom line don't expect any service from net10. Once they have your money it's theirs. And don't put in 2 monthly airtime cards on the same day. To their credit, Best Buy took care of me.

H
H
http://www.net10sux.com/
denver, US
Mar 28, 2011 4:00 am EDT
Verified customer This comment was posted by a verified customer. Learn more

net10 stole my daughters $50 in BIRTHDAY MONEY and then cancelled my phone number, refused to give me a refund, and generally screwed us and stole our money. It has upset me so much that I have purchased http://www.net10sux.com/ and I am quitting my job and selling all of my worldly possessions so that we may travel across the united states and tell EVERYONE IN AMERICA how badly net 10 sucks!

Do YOU HATE this company?

I want to hear your story. Email me your complaint in detail and I will post it on my website, along with my own story and the stories of others too.

Lets declare MUTINY on this company and poke em in the eye REALLY HARD!

NET10SUX.COM

P
P
pricetech
Lawrenceburg, US
Mar 27, 2011 12:35 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Net10 "support" should have been more clear to you about what your phone displays. Sadly, their "support" people aren't very savvy and that's probably why they didn't.
I recently returned an LG 900 g to the point of purchase and sent a replacement from net10 back to them because both were defective. I was able to move my airtime back to an older, featureless phone that somehow does work, so at least someone can use up the time instead of me losing it.
In my opinion, LG made a serious error in judgment selling the discontinued GW300 which was made for the AU / NZ market to trac to reprogram and rename to LG900g and sell in the US. The phones features and performance have been crippled by trac and LG will probably take the blame.

J
J
jcqtn
Southport, US
Mar 20, 2011 5:37 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Ashley, I thought pokethamage was rude in the way they expressed their sentiments; but I do believe they are right in this case. On my phone it lists the number of minutes followed by a decimal point. Mine currently reads xxxx.20, and after I've sent (or received) a text message, it'll read xxxx.70. Each .10 represents one cent. Why exactly they do it this way, I don't know'; but you're not the only one who found it confusing.
fancy818, the 750 minute card is for a different Net10 phone plan. Was it a reddish-brown color card you bought? It gives you 750 minutes for $25 (3¢/min.); but the downside is, *those* minutes expire after 30 days - used or unused (there's no rollover) -- it's a *month-to-month* plan. I had someone purchase one of those refill cards for me by mistake; and we wound up having to eat it because there's (naturally) no refunds. :( It tells you in the fine print on the back of the card that when you enter it into the phone, it automatically switches to the monthy plan and any remaining minutes previously on the phone are lost. Guess you must've missed that.
I currently have the Samsung T401G, which (last I checked) is one of the most advanced phones they offer (not saying much). Their "mobile web" is a joke -- will only let you access VERY limited options (pay to download) stuff from their website; and when I tried to get some wallpaper it didn't work anyway but still charged me minutes. I like the camera on it (with memory card storage where I can move pictures direct to PC), but mostly use it for text messaging since the signal inside my house is crappy and often drops (I also have Verizon prepay that I use for in-network calls, and those will go for hours at a time without dropping signal).
But anyway, what I really dislike about Net10 is that they advertise 3¢ text messaging on this phone (marked clearly on both advertisement and the package); but it still charges 5¢/min. Called Net10 about it and they claimed it was showing correctly on *their* end and therefore they refused to do anything about it. Customer service reps are *Horrible* -- canNOT speak English (very broken). :(
Also I am keeping a closer eye on their "service days left" advisory on the home screen. Seems I noticed it changing over at different times of the day (could they be cheating their customers that way?). I liked it much better when it listed a service date *expiration* message instead.

fancy818
fancy818
Jackson, US
Mar 18, 2011 12:36 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I had the same thing happened to me sort of after I purchased a new LG900 net10 phone which I never had before but I did not get free air time with the phone I have but I purchased minutes that cost me $3o.00 and then I added a 750 minute card also that I purchased and I lost the $30 worth of air time and I was pissed for I only added them with a couple days after I got the phone and they only said in email that I messed up by loading another card that the minutes do not add up. I won't buy another phone like this one for prepay air time.

P
P
proudmom1
Gilmanton, US
Mar 17, 2011 12:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

well i hate net 10 its not 10 cents i get card its 1.00 for call and 50 cents for text and 2.50 +1.00 for picture sending and well i have the 750 min its a 1.00 for text well they should sue net 10 they say no hidden fees r u kidding me.. there r hidden fees its not 10 cent its alot more...there just trying to get more money out of u...

S
S
Sofia Llenas
Duluth, US
Nov 03, 2010 5:30 pm EDT

It would have been better for me to research an honest prepaid phone company before going into Net 10.

ComplaintsBoard
G
12:49 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Net10 Wireless stolen minutes

I decided to "upgrade" from my Kyocera cell phone to a new Net10 phone a Nokia. First of all, it took days to change my airtime and number. But they delayed and my previous airtime was not transferred. Then I found I had no bars in town while it had been 4 bars on the old phone, so I had to drive 5 miles away to get a signal. When I wanted to transfer back to the old phone, after a dozen unsuccessful attempts thru their internet page, I found that I had to pay to activate the old phone to be able to transfer, but once I purchased a card and activated the old phone, it would not let me make any calls or receive any, except for some damned "customer service". When I called them, they shuffled me around through at least 6 people and departments., in AllTel service. They finally kept telling me my number was under contract, a post pay plan even though I had activated it with a pre pay card. I was put on hold a couple times with crappy staticcy "music". I asked one representative if I were being charged for the time, they said no, but when I gave up, I found 28 minutes of airtime were gone from my phone and I still can only dial the *611 number. So I blew $32 on nothing, wasted my time and the time is running out on my new phone that won't work in town and I'm probably going to lose the 260 minutes I have left on it because I don't want to pay twice. I am so sorry I bough that new phone and transferred my number.

Read full review of Net10 Wireless and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
P
P
probed_out
moroni, US
Apr 04, 2010 10:56 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i feel your pain when i transfered from my lg to my new lg 290c they stole over 400 minutes from me and i called them to tell them about it they said i had 1100 minutes on it and i argued with them and said i had 1495 I'm looking right at my old phone then the lady said something and i couldn't understand her because I'm pretty sure she lived in India

the customer service sucks don't buy a phone from them

ComplaintsBoard
V
3:51 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Net10 Wireless no contracts? really?

What I find interesting about Net10 is their advertising--claiming "no bills, no contracts, no evil", especially since you MUST purchase new minutes when the old ones are due to run out, or lose your phone number and remaining minutes. Now, no one I know wants to get a new phone number every single month. This is why I renew my minutes, even though many times I have so many left I don't know how I'll ever use them up (I'm a 55 yr old female and don't make that many calls but want a phone for emergencies and reaching family long distance). I would MUCH prefer to buy them at my own pace! So if you feel trapped into buying the minutes on a regular basis (monthly, or every 60 days, or whatever), in order to keep your old number...how does that differ from being trapped by a contract? The company makes money and we spend, spend, spend... even when we want to be careful.

Read full review of Net10 Wireless and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
J
J
jcqtn
Southport, US
Jun 16, 2010 7:37 am EDT
Verified customer This comment was posted by a verified customer. Learn more

To "Vicki in Cleveland" (and whomever else it may concern):

It is different from a contract firstly in that there is no ETF ("early termination fee") if you decide to stop using your phone for any reason. Contract carriers typically charge $175 (or more) *PER LINE* for breaking a cell phone contract -- partly because they offer more state-of-the-art equipment which they then offer to their customers for free or a substantially-reduced cost. I have never used contract service because of that, plus the potential for hefty overage fees (if you accidentally go over your minutes) and getting scammed by shady third-party "content" providers (like ringtone services). You don't have those problems (at least for the most part) with prepay services.

Having said that, however, I can identify with your situation:

>"even though many times I have so many left I don't know how I'll ever use them up (I'm a 55 yr old female and don't make that many calls but want a phone for emergencies ..."

as I myself have been with NET10 since *September 2006* and currently have over *3000* rollover minutes accumulated! Why? I don't get out much, and when I do I only make short calls (of like 2 to 3 minutes), just to see if someone needs anything from the store or whatever.

We have unlimited long distance on our home landline phone, so I rarely use NET10 for that, often thinking "I can wait until I get home" (to make those calls). For example, one out-of-state relative I talk to on a regular basis has a very hard time hanging up within a reasonable time frame, and typically we'll spend a minimum of an hour and a half per phone call, on up to 3 or 4 hours. So calling her on NET10 (at 10¢/min. -- are you *kidding*?) would be quite cost-prohibitive! :) Instead I use Verizon Inpulse (free mobile-to-mobile) for those calls; which if I limit my usage mostly to in-network numbers on their Core plan, I can get the full three-months out of a $30 card (do the math) -- which for those types of calls is actually less expensive (in some cases, a LOT less expensive) than Net10.

The thing about NET10 is, they're sort of in the "middle" when it comes to their calling plan setup. At 5 hours of talk time per two months (or whatever) of service, it's a bit more than one needs for "emergencies, " yet not enough for calling family or friends "just to chat, " or business-related calls (where heaven forbid you are placed *on hold* as often happen more than not!).

Hence one tends to modify their phone usage habits to fit within this particular price-point structure. It always amazes me when people talk about analyzing your ~current~ "calling patterns" in order to evaluate the cost-effectiveness and sufficiency of any mobile phone service they may be considering. Personally I'd LOVE to be able to access the internet (email and Twitter, for example) while I am away from home, and to be able to take & exchange photos, listen to music, etc. on a mobile phone. But the cost of a smartphone is *waaaaay* out of my reach. The 25 MB of "data access" Verizon (now) mandates on their 3G "multimedia" (middle-tier) contract phones, at $10/month is an absolute joke! If I were going to pay a monthly fee for online access, it'd have to be unlimited (or a fair amount) to make it worth my while.

But I digress. My point is that it's not just how one uses their phone, but how they WOULD (prefer to) use the phone, if cell phone service were more affordable. NET10 was my very first foray into the world of mobile phones, because (I *Will* give them this) -- their pricing structure was easy to understand for this (then) newbie. :) Back when cell phones cost 25 - 50¢ (or more!) per minute -- with dropped calls being rounded up to the next minute, overage fees, limited, spotty coverage and all that malarky -- I never even CONSIDERED joining the ranks of mobile phone users -- not even for emergencies. It was just too expensive! And no matter what the price-per-minute, as long as that "meter" is running, one feels restricted and confined whenever using it.

A family crisis during August of 2006 finally forced me into getting one; and I've never regretted making the decision. My ancient Motorola V176 is now dying, with extremely reduced uptime per charge (battery's been replaced twice), outgoing calls failing and etc. While very basic in design and features, I've kind of grown accustomed to this phone especially since it is sturdily built and easy to open, etc. Knowing I can't complain (after almost 4 years of dependable service), I've ordered a Samsung T401G to replace it. I have had to call NET10 customer service a few times in the past; and like most posters on this board I've found their heavily-accented English difficult to understand, resulting in (some) unresolved issues (like trying to get ringtones, for example). From what I've read on these boards and elsewhere online, I am NOT looking forward to the experience of transferring my number to a new handset (with all 3, 330+ minutes (hopefully) intact!), and am wondering if there's anything I can do to substantiate the rollover mins. I presently have in case (likelihood?) that things do not go smoothly. :(

But to address your indirect question re your own "emergency" phone service, Vicki, since the monthly cost and excess rollover minutes seem to be an issue for you (as they've been for me), perhaps NET10 may not be the best carrier for you. I'd like to suggest either Tracfone (at $20 for 60 min. for *3 months* = $7/mo.) for emergency-only calls; or Verizon prepaid on the "Plus" plan ($1.99/day used, with free nights after 9 p.m. and weekends). That way you could use it at least twice per month on weekends to call friends and family long-distance without any additional charges, with enough minutes left over for brief "emergency" calls while away from home. If you have a significant # of friends/family on the mobile Verizon network, the deal is even sweeter (you could opt for the Core plan at 99¢/day). The only other thing I can think of, if you have access to Cricket in your area ($30/mo. for unlimited talk & text), or Straight Talk ($30 and $45 monthly plans), both prepaid, if you need 1000 or more minutes per month. Everything else (prepaid) is at least $50+/mo. for unlimited access; and that's the cheaper companies. While it's more than NET10's $15 - $20/month, you get more minutes, including texting and even some limited web access. So it may be worthwhile to look into.

ComplaintsBoard
J
1:59 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Net10 Wireless air time card

My complaint is, I bought this net 10 phone a few months back, I thought I was getting a good deal, About two months ago the phone just died, it would, nt recharge or anything. so I called the company I talked to a customer rep and they sent me a replacment phone. She told me when the new phone came in send the old phone back and they would put my remaining minutes, on the new phone and I would be able to keep my old number. the new phone comes in I call net 10, they tell me I have to take the new number and it took almost 8 hrs to get my remaining time left on my phone witch was 521 mins. on 6/22/09 I bought another phone card and my daughter went in threw the phone to add the air time. this was 8 days ago. they are telling me there is no possible way this could have happened, but it did, I have been fighting with this for 8 days I have even faxed copys of my card and receipt, guess what they said they never got it.I, m 69 yrs old and they make it like I picked it up off the street. They have realy stressed me out over this. Thank you sincerly Judy Culbertson

Read full review of Net10 Wireless
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
K
3:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Net10 Wireless terrible customer service, phone does not stay active only a few days after purchasing airtime

I purchased phone, and worked fine for about a week, I purchased 300 minutes additional airtime used for a few days with 252 minutes remaining and phone does not work, and says it is not active, I made several calls to customer service who could not resolve the issue, They said to fax my reciept for the airtime card to a fax number and they would get back to me in a few days, The fax number does not answer, and guess what back on the phone with customer service who could not resolve the issue again, In the mean time I can not make or recieve calls and when I call my number from a land line phone it says the number is disconnected, and I can not retrieve my voice messages. LOUSY SERVICE...I would NOT recommend this service...

Read full review of Net10 Wireless and 2 comments
Hide full review
2 comments
Add a comment
R
R
rubystar2001
Tilton, US
Nov 27, 2010 4:00 pm EST

Just shut off my phone last night for the same reason. Asked them for a refund. Lets see if I receive it since they said it was processed out to me while I wasted my time on the phone with them for 40 minutes. I had an issue before where I placed a new card on my account & had to call them then as well about an 9 hours after I added it to use my phone. They got it working then but this time said it would be up to 72 hours to get my phone running again for some error message that was placed on my account. I am so unhappy. I told them I was switching carriers. Less of a coverage map but my fiance has never had his phone shut off other than for running out of minutes on Virgin Mobile.

M
M
Matthew55904
Rochester, US
May 01, 2009 2:57 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

only way NET10 will terminate your service with airtime and service days still on the phone is if you VIOLATE the terms of use which means using it OUTSIDE the USA or texting international numbers

ComplaintsBoard
D
4:44 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Net10 Wireless misinformation on prices

All sources exclaim that, for a prepaid Net10 phone:
Calls, incoming/outgoing are $0.10 per minute.
International calls to certain areas are $0.15
Texts, incoming/outgoing are $0.05 per message

Actual prices, as far as I've found (I have not made international calls)
Calls, incoming and outgoing are both $1.00 per minute.
Texts, incoming and outgoing are both $0.50 per message.

This means that all of those 'credible' sources are lying, and I'm getting charged %1000 more than what I was told I would be getting charged.
Unless their idea of dollars on the phone are different than those we are accustomed to, in which case it should STILL be written out somewhere.

Don't lie about the service you provide.

Read full review of Net10 Wireless and 9 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
9 comments
Add a comment
A
A
adco888
Morongo Valley, US
Aug 23, 2011 7:19 am EDT

Net10 would let you even see your bill without a hassle. You have to pay money to see a Notary Public. You must photograph the serial number of your cell phone and your Drivers License and mail it to some address in Florida. I have been overcharged many times. I NEVER used the browser, don't know how to use it, yet they bave charged me! Net 10 Pure Evil. Stay away from the worst cell company in history.

A
A
adco888
Morongo Valley, US
Aug 23, 2011 7:16 am EDT

Net10 will charge $1 a minute for local calls I make all the time. I have called the same number and been charged 10 cents. Then a few minutes later call the same number and they display on the screen a $1 a minute rate for the same call! They have stolen about $50 from me using this scam since they started it a few months ago. I am now going to switch cell companies,

P
P
pricetech
Lawrenceburg, US
Mar 27, 2011 1:31 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Virgin Mobile doesn't even service this area, so I can't say how they are. net10 on the other hand does, and their service is abysmal and their phones aren't what they profess them to be.
I've talked to a lot of folks about net10 while sharing my experience and I've yet to speak to anyone who is happy with them.

J
J
Jules2010
, US
Jan 10, 2010 9:11 am EST

From what I can see Net 10 is a HUGE rip off! Come on people..it is not .10cents a minute...its a $1 and its not .05cents a text..it is 50cents a text. WHO pays that?

M
M
Matthew55904
Rochester, US
Aug 16, 2009 7:21 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

60c for 3 MINUTES?! THATS 20c a minute Tracfone is 33c a UNIT and being a proud and happy user of NET10 for over a year now 3minutes on NET10 is 30c OR -3.00 MINUTES NET10 is all we have when we got them lat year in july we kept the landline until september once we liked them and new it was good service we canceled the landline we pay the same price for THREE NET10's as we did for the lanline itself SO we save about 600 bucks a YEAR Virgin mobile is not any cheaper its better off just having a contract plan same hidden fees my friend had virgin mobile and she ended up paying 120 on her plan tat was only 50 and there was no need for it nothing that added up to is stayed in her minutes unlimited text she DROPPED Virgin and went to US Cellular because she got more minutes for the same 50 bucks

R
R
roror
dubois, US
Aug 16, 2009 11:40 am EDT

to all of you net 10 workers,
obviously that what you all are.since when was a minute a denominaton in money.why would i or any body for that matter pay $1.00 a minute when i can get virgin mobile for .20 a minute to talk and .15 to text.thats 5 minutes per $1.00 for those of you who can't do the math.matthew55904 your math is way off.10 cents a minute would get you 10 minutes per $1.00 not 100 minutes.who's the real ###.i have a new service.virgin mobile.where a minute is a minute and a dollar is a dollar.the bottom line is...net10 claims to charge .10 a minute.they then turn that said minute into a unit and that said unit than becomes a dollar.spin, spin, spin.the real ###s are those who fall for it.at virgin site i get to see how much is deducted in money amounts for each minute i use.3 minutes totals a 60 cent deduction from my account.net10 would deduct 0ne dollar for every minute i am on the phone and 50 cents for every text.seeings how i get more for my money .i'm not the ### matthew.you are!

W
W
wilkee
, US
Aug 13, 2009 9:45 pm EDT

Here is the breakdown in plain English.

For 300 Minutes worth of service, it costs $30. This means that each minute = 10 cents. It also means that each text message (sent or received) costs 5 cents. Watch your airtime balance display after receiving a text message, it says .50 minutes deducted. This means that half of a minute, or 5 cents according to the math above, is deducted from your balance. All it takes is a little common sense to figure out the math.

I'll admit, when someone mentioned this possible discrepency, I was outraged myself, but when I realized what actually was happening, its pretty simple. Think about it.

R
R
roror
dubois, US
Jun 27, 2009 10:00 am EDT

i totally agree with you on the minute thing.300 minutes means 300 minutes.not 30 dollars.since when was a dollar a minute.they should say units if thats what it is.the ads say .10 per minute not unit...deceptive...

M
M
Matthew55904
Rochester, US
May 01, 2009 5:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

they arent lying u ### 1 dollar would mean 100 minutes [censored] 1.00 MINUTES not DOLLARS .50 MINUTES a text not 50 cents dont make these commentes when u dont even no wat ur talking about

300 MINUTES (300.00) means 30 dollars which equals 10c a minute HAVE BRAINS

ComplaintsBoard
A
6:44 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Net10 Wireless net 10

After ordering a refurbished phone directly from the Net10 website, I waited a few days and received it in fair time. I eagerly opened the package to get started using my new affordable $60 phone. I entered all the silly serial numbers, registered online, and even filled out a survey - why not? The promotional offer I purchased, guaranteed 300 minutes, plus an additional 600 minutes, so I was willing to go for a refurb. The Motorola button fell off almost instantly, which did not bother me much at first, or not until my minutes failed to wax usable. I had read that it could take up to 24 hours, so I did not yet get excited. I noticed that the 600minute card was included, but nothing mentioning anything at all about 300minutes. I called customer-service (an oxymoron with Net10) on my old cell phone. After being dropped (disconnected) a couple times, I finally got through. I expressed my problem, and clearly stated that I wanted the 300 minutes activated before using my 600minute card, which she ignored and activated them both as a current and sum of 900 minutes, thus expediting my minute-expiration-date. I demanded to speak to a supervisor, which took another 15 minutes. By this time I had spent a fortune on my old cellphone and was now looking for some form of compensation for the bad service and inconvenience. Bad first impression. The supervisor was very patient with my anger - too patient; as this single call was already up to $4 - but said he would not compensate for either my frustration or their mismanagement. My minutes have still not activated, despite them claiming to have corrected the matter. The phone has not repaired itself either. Perhaps in the end they will honor their "money back guarantee", though at best, it will still have cost me time, cellphone-money, and shipping. I will proceed by contacting my credit-card co, the Better Business Bureau, and whatever I must do to strike back at this foul and disturbing company. "No Evil" they claim! Ha! I suppose the devil would claim the same too. Avoid this company. That is my most direct and honest advice. Though maybe the Spanish line is friendlier, and more efficient. ? . No habla Espanol myself.

Read full review of Net10 Wireless and 2 comments
Update by AggravatedGestalt
Feb 24, 2009 6:47 pm EST

It is so

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
M
M
Matthew55904
Rochester, US
May 01, 2009 4:11 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

RULE OF THUMB: Never buy a reconditioned phone DUH common sense people

T
T
Thomas_Arizona
Sun City West, US
Mar 20, 2009 6:59 pm EDT

NET10 is terrible- I lost my phone and called NET10 customer service for help to retain my old number. At first they said no. Then they had me go through a 2 week ordeal that can only be described as painful and finally disappointing. I had to buy another phone and then get another SIM card sent to me. The lack of professionalism and technical support that exists in what is considered to be a large wireless company is mind boggling. The rates and contract evil may not be there but if anything goes wrong - just throw it out and search for another wireless provider
Thomas - Arizona

ComplaintsBoard
V
8:34 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Net10 Wireless scam and cheating

Bought a 60 minute air time card at a local Radio Shack last Sunday, 10/19/2008 as prepaid wireless service was expiring on 10/24/2008. Clerk at Radio Shack added the minutes and phone display said service was good until 2/19/2009. On Wednesday, I got a text message that service was expired. I sent an email that the message was wrong and my phone air time display said service was good until 02/19/2009. I have not had any response to this message.

It is 10/26/2008. I went to charge phone and phone will not charge. Apparently, airtime was a bad card for some reason, but I am out $60 and have no working cell phone. Fortunately, I paid for the air time card with a credit card, so I will be able to dispute the charge.

I tried calling the Net10, but no customer service available on Sundays after a certain time. I am leaving on a trip tomorrow and had counted upon a working cell phone. I feel rather abused, especially after reading some of the other reports about this miserable excuse of a company.

Read full review of Net10 Wireless and 11 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
11 comments
Add a comment
G
G
ghostthemost
, US
Jul 04, 2014 9:13 pm EDT

I'm gonna put net 10 in the same lowly place under the dog feces i stepped on along with hughesnet and dish network. liars, and thieves.

G
G
ghostthemost
, US
Jul 04, 2014 9:01 pm EDT

After years of suffering the pay by the byte from tracfone I found something much worse. net 10 doesn't even deserve a capital letter in their name. Never had to try 3 times or more to make a call, and at least tracfones Internet works. Been sending one lousy picture for last 3 hours and doubt this cheap worthless battery will hold charge much longer to get this done. Then they sell me a phone with so little internal memory in it, you cannot install any usable apps.. Then they got some evil app in it that just puts its own words in a text, thereby making your message a garbled mess you cant understand. Very aggravating and one day I'm going to make a video of that pos net 10 android roasting in a fire at the end of a stick. Will label it what you do with your net 10 phone immediately after buying it. I am very very dissapointed by this junk phone and the company who supposedly stands behind it. Will be finding a reputable carrier real soon. If only this phone could feel pain ! I'm gonna put them on the very bottom of the phone company chit pile.

A
A
alice hickman
Philadelphia, US
Jun 03, 2014 1:38 pm EDT

i just want my refund money of 50.00 on and airtime card i got at family dollar store in philadelphia mississippi. and they will not do it cause i had rub off the thing to get my pin number. and the money and airtime is on the phone. my name is alice hickman. and i live at 316 breland st philadelphia mississippi .39350. i got the phone and airtime card at family dollar on05/30/2014. and i just want my money back.are do i make a consumer complaints.

A
A
Andrew
, US
Dec 11, 2008 11:42 am EST

Bought a 60 minute air time card at a local Radio Shack last Sunday, 10/19/2008 as prepaid wireless service was expiring on 10/24/2008. Clerk at Radio Shack added the minutes and phone display said service was good until 2/19/2009. On Wednesday, I got a text message that service was expired. I sent an email that the message was wrong and my phone air time display said service was good until 02/19/2009. I have not had any response to this message.

It is 10/26/2008. I went to charge phone and phone will not charge. Apparently, airtime was a bad card for some reason, but I am out $60 and have no working cell phone. Fortunately, I paid for the air time card with a credit card, so I will be able to dispute the charge.

I tried calling the Net10, but no customer service available on Sundays after a certain time. I am leaving on a trip tomorrow and had counted upon a working cell phone. I feel rather abused, especially after reading some of the other reports about this miserable excuse of a company.

D
D
Deyonna
Gastonia, US
May 10, 2013 7:40 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Net10 sucks. am on my second phone. they just stop working all of a sudden. i have not dropped my phone or have it came into contact with water. They sending me a new phone but it takes damn 6 to 10 days to get it. this is not acceptable. i have a life and with out my cell i cant call or keep in contact with anyone. I have lost all my contacts and cannot retrieve them. Stay away from net10. unless you like the run around.

L
L
lifelrnr
, US
Sep 17, 2011 8:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

They suck you in with low advertised prices...

My major complaint is about all the spam text messages I get every day that they charge me for. The company argues that while there is a slight charge for receiving text messages, you are not charged if you don't open the inbox. How the hell am I supposed to know who it's from if I don't at least open my inbox and read the subject lines? What really pisses me off is what happened to me yesterday: I sent my first text message using NET10 to my son. When I pressed the send button, a notification appeared, reminding me of the text charge against my minutes. I sent the message and noticed the charge against my minutes. A few moments later, I received a text. Thinking it was from my son, I opened it. Can you fu**ing believe it! The message was from NET10 only reiterating the charge...and they charged me for that! I called customer service complain only to realize that the call center was in India / Bangladesh and the idiot on the other end had no clue whatsoever as to what I was talking about and I finally hung up in frustration.

I get text messages that really are nothing but spam. We'll see what the FCC has to say about all of this next week. Once a company pisses me off, I won't stop until they pay dearly...just ask Metro PCS ;)

I encourage everyone to blog about this and flood the FCC with similar complaints as regulators have huge influence on corporate behavior!

H
H
Hal Hupert
Alton, US
Oct 25, 2010 7:15 am EDT

Just spent 10 hours with them trying to get them to load my $5o dollar unlimited card. they bounced me from rep to rep, never the same story twice, could not get my account info correct, and refused to simply refund my money.

I am colling my bank tomorrow to report them as engaging in FRAUD.

It is the only thing these companies understand.

I know for a fact that if they get enough calls like that the credit card company will put blacklist them and they will lose their ability to use credit cards!

that may get their attention.

Hal Hupert
halkhupet@gmail.com

O
O
Olivia22
, US
Apr 02, 2010 1:32 pm EDT

Net 10 is terrible. they don't understand english. I was on the phone for over 5 hours abount a ringtone and 30 minutes. Never got a answer or my ringtone or my 30 min. back. Never buy a Net 10 phone again.

J
J
JAM of CO
Tubac, US
Jul 20, 2009 6:42 pm EDT

I am starting to thing that this service is JUNK. I called "customer service" and got people who did not speak English very well. The phones offered by Net10 and are OUTDATED, LOW END and REFURBISHED USED PHONES. I asked if I could use the new (Unlocked Tri-Band Cell Phone Watch with Dual SIM cards). I was told that I MUST purchase a TracPhone. Again I stated that what was offered was nearly obsolete equipment and I would rather have the higher end phones i.e. LG VX8300. I was told that "Jue muss buy a Track Pone to use." I asked if there was a "Trade in" program for my UNLOCKED phone. After a few seconds of silence, I was told "Jue muss buy a Track Pone. I asked WHY and I was told "The Pones are made for Track Pone." I replied that such was not correct. I replied that CELL PHONES are made by cell phone manufacturer and not by service providers. I got no response. SO, I asked if I could speak to a technical support person. I was told that I was talking to technical support. That frightened me so much that I said "WOW, Good Bye" and hung up.

J
J
JPm006!@#
Anytown, US
Jul 14, 2009 6:50 pm EDT

Net10 motto is "No Evil". I received the phone that they had stated my existing phone number could be transferred to. It took 2 weeks for my number to be moved to this new phone, during which, I could not use either phone. When i called in for support, I could not find anyone I could understand even remotely. The would just exclaim, not our fault, not our fault and that was it. When the phone was finally working I found that in my area where they claimed excellent service and reception, that the service was actually spotty. The problem is, when sending a text and service is not good or not available they charge you for the text whether the text was sent or not. Some how they can keep track of the charge and update their database with the charge but the text has to be resent, of course for an additional charge. If you take a pic and want to send it somewhere, they automatically charge you 5 times the charge for a text but that's not all, they charge you another time during sending that is twice the charge of a text. This whole Net 10 thing is a scam, warn everyone you know to stay away...

ComplaintsBoard
C
6:35 am EDT

Net10 Wireless airtime cards

Bought aitime card and unable to use because told not scanned properly at the store(office Depot). Neither net10 or Office Depot will accept responsibility for returning my money. Also unable to even purchase airtime on the website. Facing a hurricane in Houston and very upset with mom who has a heart condition. I am very sure both companies received remuneration for this purchase and if it is that easy to steal I will be looking to sell products that don't deliver real soon.

Read full review of Net10 Wireless and 1 comment
Hide full review
1 comment
Add a comment
M
M
Matthew55904
Rochester, US
May 01, 2009 3:54 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Not a possible thing the card is swiped like a normal Debit or Credit Card it is system error just try again

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Net10 Wireless customer service

Phone numbers

1800 649 7570 1800 229 6846 More phone numbers

Website

www.net10wireless.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Net10 Wireless?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Net10 Wireless Customer Service. Initial Net10 Wireless complaints should be directed to their team directly. You can find contact details for Net10 Wireless above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Net10 Wireless. Discuss the issues you have had with Net10 Wireless and work with their customer service team to find a resolution.