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Welcome to our customer reviews and complaints page for Net Detective. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Net Detective.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Net Detective's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Net Detective, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Net Detective. Your feedback is an important part of our community and will help others make informed decisions.

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8:49 am EDT
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Net Detective Disconnected contact number

I tried calling the number listed on the website and it has been disconnected. I requested through email to retrieve my password many times. They claim it has been sent but I have never received a reply from them. I sent them an email but I have not had a reply to that either. I guess I am screwed out of the $29 I invested in this crap.

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Jeba1
, US
Dec 28, 2009 10:21 am EST

The reverse phone feature did not yield very many hits for me. Out of around 50 numbers I searched only two resulted in information. Don't buy if you only have phone numbers to search.

Valerie
Valerie
, US
Jun 06, 2008 4:46 am EDT

I cant login! The site is horrible! Took my money and the info is useless nothing like what they advertise. Beware all!

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Wendy Dewar
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Jan 23, 2008 12:00 am EST

Try to avoid getting scammed to get certain court records, read a website -Beware of online background check scams-insisted net detective was the best of the best and I subscribed. Boy was I scammed, it tells you nothing and wants more money to give you more information!

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Rebecca A. Dexter
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Jan 17, 2008 12:00 am EST

Am not able to get into site after paying for a 3 year membership. They used consumer guides as a recommendation and when I went on the web address they gave me there was no such site.

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alisa albea
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Jan 01, 2008 12:00 am EST

Net detective is a joke they give out dated information. Or you will put in a request and it'll come back information not found.

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Darlene Perry
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Dec 31, 2007 12:00 am EST

Can't even find my own name let alone any others. Get: not available, no results, error. Spent hours trying to search and what did come up was years old.

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Holly Lown
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Dec 27, 2007 12:00 am EST

The website promises a whole host of services but as with all these products they cant deliver. The criminal background portion is an add on which costs $10 to activate and then $29/month. The other services are marginal.

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Melanie
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Dec 12, 2007 12:00 am EST

False advertising! Paid $30 and then was unable to get the information! Claimed to have DMV records, but once you pay it just sends you a link to the DMV website. A total waste of money and HUGE scam! Gives absolutely NO information - very disappointing!

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abacab
Duluth, US
Mar 20, 2011 3:18 am EDT

Probably the same thing that happened to me, first I logged in, saw it was a scam, called the number and then they locked me out. I still have not gotten a refund a couple years later. If I have paid for the service, I should be able to log in, I have complained, but it made no difference.

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Curious
McKinney, US
Apr 27, 2009 12:56 pm EDT

One thing I'm curious about...You said you can't login but the data is worthless. Which is it? If you can't login how can you see the data?

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9:44 pm EST

Net Detective Fraud

Same story as most. Join for a "Free Trial". Information is void or SO OLD, it's useless. Once registered, then and only then are you told that criminal records cost an additional $10.00. I cancelled the SAME DAY, only to NOT RECEIVE MY $$$ BACK, which was guaranteed, they charges me two additional charges of $29.95 and 19.95, for a total of $135.00! That was in April 2011. It's September and I now have an investigation on-going with my bank. That particular account was an expense acct only for my minor son. Not only was there insufficient funds, just recently my bank put through the charges and added OD & NSF charges, for a grand total of almost $200.00. FORGET emailing or calling them as "representatives" are NEVER AVAILABLE and calls are NEVER returned. I have everything documented thank God. By the way, same story applies to the TV commercial and business, Been Verified. Don't be fooled. I am a disabled Private Investigator and these sites are useless, offer nothing and are all BS. Pay the $50.00 or so for a REAL Comprehensive Database Search, which can be conducted through any reputable P.I. Agency.

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John Doe
, US
Jan 07, 2016 8:58 pm EST

You mean they are a fraudulent company and besides you didn't do the research before you decided to invest in a company you knew nothing about which in my opinion the bank should have looked in to that as well and according to what your saying you didn't so as a business owner I'm pretty sure they should have never done an investigation at all I am currently having the same problem but I don't mind because I used Net Detective back in 2009 and they were way better than Intelius is now.. And by having issues with them currently just means I made a mistake in investing in a company that used to be the real deal without redoing my research so I must deal with it...

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19jk
Rhome, US
Feb 01, 2010 8:17 am EST

Complete fruad. Was directed by Consumer-Advisory.org to Net Detectives web site. Their a fraud also. Net Det. had less info than you can get doing a white pages look up. Of course they hide behind "With a People Search search, powered by Net Detective, you may find the following information:" thats right YOU MAY FIND, chances are you will not find. They could not even find my wife, previuos address, wrong age. DO NOT USE THEIR SERVICES!

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5:51 pm EDT

Net Detective Bunch of lies

the review that i read said, she spent days trying to find the same information that net detective offered fo only 29.00 for 3 yrs. i ordered it and 30 mins late cancceled it, i put in 2 name mine and a friend and it only showed you the address, if you wanted more info you have to pay for it.there should be a law to get ### like these people off the internet instead of ripping people off.now i only hope that these ### give me my total refund with out alot of problem.lies, lies, lies, lies

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7:01 pm EDT
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Net Detective Ripped off

I wanted to find out some information on a relative. So I went to look at some of those internet places where they tell you free people search. Then you generic information and need to pay for more detail. They promise you all this information you will have access to...Not! You end up getting ripped off. A fee for a 3 day trial, then there is apparently another fee to get the same information but it is called "Plus". This site and compnay are a rip off. Once you pay for the "Plus" it seems there is also a fee for the upgrade which you have already been chaged for "PLUS". Stay way and keep your money. The information you get is there for free.

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Cindy Brettschneider
,
Dec 29, 2007 12:00 am EST

The company charged my credit card twice, does not recognize my email address or anything else. Now I have to get the charges off. I got sucked in by a fake Consumer Report web site.

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Phillip Shumate
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Dec 24, 2007 12:00 am EST

I joined Net Detective Plus and have used it several times. I entered a name that I know has an extensive criminal background and the search results showed no criminal history. I have also entered names in the people search that are listed in the phone book but the search results had no information. The only information it on myself was the information I provided when I joined.

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Judy Taylor
Colby, US
Apr 15, 2009 6:44 pm EDT

I signed up for the Net Detective in order to do a search on someone who wanted to be a roommate. The ad said you could get all this personal information. I agreed to $29 charge, but then found that the information provided was the same as I accessed previously on the internet. For information I needed (criminal history}, you had to pay another fee, then another fee, etc. An email address was sent with my confirmation in case I needed help. Guess what? When I contacted the help address to cancel, their email site rejected my request as spam. Can you believe that? I notice there are many, many complaints on this "company."

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jon jordash
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Nov 20, 2008 4:56 am EST

Thanks for the info. It seems that Net Detective's plan is to intercept
reports like these. They run a Consumers Report" RIP OFF page called "Consumers Guide.net". Where they lead you to there sight
with high recommendations from "Themselves".
NET DETECTIVE
REVERSE RECORDS
LOCATE PEOPLE.ORG

All received high regards from CONSUMERS GUIDE.NET
All are likely the same "SCAM".

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3:36 pm EDT
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Net Detective RIP OFF

This is such a rip off. I even did some checking on the net before I went with this service. They get you to sign up for a service and then you need to get an upgrade to get the information you thought you were getting the 1st time. Then they charge you an additional fee for the upgrade you were already billed for. The information they provide is not current, not detailed like they advertise and it is information you can get for free on the net yourself. BIG RIP OFF. Maybe a class action suit needs to be started. Spread the word and post your complaints as many places as possible. Maybe someone could develop a website with a name so close to theirs people could get directed to that site with all the warnings and complaints posted.

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Richard
, US
Dec 09, 2008 8:05 am EST

Was looking to do a background check for a serious family situation. Found Net Detectives, everything appeared legit. Registered, paid, no services. Tried to enter search information, program 'pretends to do a search' then comes back to a log on screen. No answer at any of the support phone numbers given. A total scam and I fell for it.

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C4shor
, US
Jul 06, 2010 1:20 pm EDT

Trying to find out about a person that concerned me I turned to N.D., investing lots of money, the report I received was out dated, no criminal back ground showed I tried to protect my children, from a possible harm. Getting no satisfaction I'm back to worrying. They won't tell the truth be cause I don't know why. When I ask they become offended. I turned to N.D.for help, and got none!

This causes me concern, what happens if the are a sex offender, or something else. As it avertises, they are relible for information..where is the reliablity!

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SexxyTiana
, US
Sep 28, 2011 3:06 am EDT
Verified customer This comment was posted by a verified customer. Learn more

ahhh i wish i had read this story on Netdetective an hour ago! so i signed up for their service believing i was going to get the information i wanted .. hook line and sinker i paid 29.99 for a 3 yr membership thats basically bullcra$ and they had me pay an additional 10 dollars to get access to the information i wanted ..complete rip-off! people follow your gut dont buy into their fake advertising, take it from me youll save time and money good luck.

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12:35 am EDT
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Net Detective Fraudulant Site and Promotions

Fraudulaent Advertizing! Scammers! There must be some way to stop them. They provide no services as promised, and steal your money. I wish I had seen this site before buying, but they swamp the intertnet search engines with warnings about not being scammed by OTHER detective people search sites, but that Net Detective (and two others) are the only ones that are legitimate, so you think they are. They put out seemingly neutral non-profit reviews under different names (i.e. "Consumer-Advocacy.org) which are fake and perpetuate the scam. Do not buy into their lies. The Better Business Bureau has graded them with the letter "F". They are known on BBB's complaint site by many names, some of them being "HD Publishing Group", and another is " Customer Care Dot Com, Inc.".

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Valerie
, US
Apr 18, 2008 10:38 am EDT

Net Detective SUCKS! I was duped by the fancy ads screaming how much information you could pull up on anyone pertaining to anything! T Total ###! I did a search, found the individual, and when I clicked on the 'more info' tab, it takes you a page that asks that you pay an additional $9.95 with a recurring $29.95 fee for the Law Enforcement Version. This website is a total waste. If you have $29.00 to blow up a wild hogs ###, then by all means, join the site. The site administrators will love you long time. Use my loss as your gain, don't try this site, go elsewhere. Thanks for reading (hopefully it saved you $29.00).

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Ayi Walsh
, US
Dec 16, 2008 4:41 pm EST

MAJOR Rip-Off
They claim they will give you background information such as an individual's property values, but after you pay the initial $29. they ask for more money to give you that info. Basically, what you get for $29 is the same info Intellius and other people search sites give you for free.
I checked on someone whose current address I know and they gave me ONLY the address that person hasn't lived at in five years. Other sites are much more current despite not having access to the 3.5 billion pieces of information Net Detective claims.

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sickofbeingripoff
Anthem, US
Oct 13, 2009 4:37 pm EDT

Wanted to do research on an employee, read their wedsite and it stated 29.95 for three years and 100% money back, sign up did one search and it told me to upgrade my membership for $10 to get more information which I did and the information I received was not as good as the people search which was free. Cancel the same day call them up and the told me to get a form and fax it in for a refund. They refund my $29.95, but not the upgrade for $10. Total scam

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4:32 pm EDT
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This scam is run by Harris Publishing or hdpublishing.net. This company has OVER 1000 COMPLAINTS across the different fraud reporting sites on the net! Buyer beware! They lied about what their product is and does. The information you get from it is horrible and available for free on the net. On top of that, they made several unauthorized charges to my...

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11:16 am EST
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Net Detective Online fraud

I am being sued by someone with a completely disputable claim, so I decided to try to do some background checking on this person. I went online to search for some kind of tool to help and Net Detective came up. Now the thing that swayed me into using it were all the supposed reports from Consumer Groups. Well I used Net Detective and paid $29 and to my utter disappointment all the information I wanted came back with a link saying I needed to upgrade to Net Detective Plus. Basically I got less information than I got when I used White Pages or the local city information pages. All I got was the name and City, nothing else whatsoever. By this time I've already paid $29, so I signed up for Net Detective Plus, and again was completely disappointed as all the information I got was wrong. I searched on people I knew everything about and boy the info was completely way out, I mean WAY OUT! If these guys don't have the info I guess they make it up. I even searched known hardened criminals, the FBI's most wanted and other local criminals and the info was complete rubbish, unusable.

I asked for a refund and they sent me a 'novella' to fill out and send by 'snail mail'. I also tried to fax it. I have been waiting 2 months so far and have not received anything. I canceled the Net Detective Plus service by phoning them and put a watch service with my bank to see if they tried to debit my bank account. They did. So I phoned them again and they promised me that the service was canceled and would you believe that they tried again, but this time double the amount (presumably because they couldn't collect on the first amount). I promptly canceled my card.

I e-mailed them to say I hadn't received my refund and they didn't ever reply, so I phoned and guess what, yes you guessed it, they claimed that they hadn't received my refund form. I told them that I had also faxed it, but that's when they let it slip that their fax machine only responds to cell services! Ah, so I jumped on that straight away, the fax service only responds to cell numbers, so that means that their is no physical way to fax them and just in case you dispute that the service doesn't work, I guess they show you by using a cell phone?

So I am now e-mailing them on a daily basis until I receive a refund because as far as I am concerned, multiple phone calls and e-mails prove I am not happy and want a refund. The snail mail form is most definitely their way of delaying the refund, hoping you'll give up. This company should be taken to task by the Better Business Bureau or even better, everyone on this site should put in a mass complaint and have these Sheisters put out f business.

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10:56 am EDT
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Net Detective Stole my money

I subscribed to Net Detective for a one- time fee. I didn't realize that they are debiting my account every month. Can't find a way to stop them; the site doesn't have a link to cancel and get my money back. I paid the $29.00 fee in good faith as a one-time fee. Went to the customer help site and found only questions about changing passwords or names. I used the service, possible twice and it was a waste of time and money. The information they provided was available through other sources and was not what the advertisement promises.

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6:22 am EDT
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Net Detective Corrupt company!

I signed up with Net Detective and paid $29.95 for 3 years membership. I then started checking out previous renters that owed us money for rent and damages of which I could not locate. No info came up on them so I entered our apartment building's address of which we have owned for 2 1/2 years. Tenant names that I have never heard of came up as living in the building as of now.

This was a waste of time and money for I can not trust any info I get from this site. They claim to be updating their database but entering people that lived in our apartment building more then 3 years ago in not an update.

I wish I would have checked out complaintsboard.com before I paid them. I asked for a refund but never heard from them.

They need to be closed down.

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Terry Day
,
Apr 04, 2008 5:48 pm EDT

I sent my complaint to the Ohio Attorney General. They are the only ones capable of dealing with these rip-off companies.

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12:00 am EST
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I ordered this product on line. After they took my credit card number everything dissapeared. I don't have a log in name or a password or a reciept, or any access to the site. They say they have no record of my email. I have only the web site I don't know the address of the company. This supposidly was a highly reccomended product according to...

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12:00 am EDT
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Net Detective Extra rude customer service, troubles using site

Net Detective
www.netdetective.com

I signed up for Net Detective and can rarely get on the site. I was established to use www.standard.netdetective.net. I have trouble every time I try to use the site I paid for. Then, I have to call customer service. you don't have an 800 number, so I have to pay for the call. The, I get the rudest people on earth to try to get help from. I had to call three times today. Your CUSTOMER SERVICE? representatives are rude, don't know what they are saying and hung-up in my face. I called back and asked for a supervisor and she was EXTRA RUDE. You need a different set of people to serve on your customer service. You don't know who they are and they don't care about CUSTOMER SERVICE!

ALL I WANT IOS TO BE ABLE TO LOG ONTO THE SITE I PAID FOR AND FOR MY USERNAME AND PASSWORD TO WORK. I SHOULD NOT HAVE TO MAKE 2 OR 3 LONG DISTANCE CALLS EVERY TIME I WANT TO USE THE SITE. THIS IS RIDICULOUS. GET SOME REASONABLY INTELLIGENT PEOPLE WHO KNOW HOW TO HANDLE PROBLEMS. AFTER ALL, YOU DO CALL IT CUSTOMER SERVICE.

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