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The complaint has been investigated and resolved to the customer’s satisfaction.
defective merchandise
I ordered a top from Netaporter that arrived with tears down the side. I called customer service and they would not even offer to exchange the item. I will never shop at Netaporter again!
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
This review was chosen algorithmically as the most valued customer feedback.
worst customer service I have encountered!
So I placed an order with Net-A-Porter.com on a Thursday and paid an extra 20 dollars for over night shipping. The company didn't deliver so when I called to inquire they said since it was my first order a dress for 500$ they had to run a credit check on me. When did buying a dress online become a credit check? So I said I was unaware of this they said it'...
Read full review of The Net-A-Porter Group and 19 commentsAbout The Net-A-Porter Group
Net-A-Porter is an online luxury fashion retailer offering a wide selection of designer clothing, shoes, bags, and accessories. They provide global shipping, personal shopping services, and a user-friendly platform for customers to browse and purchase high-end fashion items.
The Net-A-Porter Group Customer Reviews Overview
Net-A-Porter is an online luxury fashion retailer offering a wide selection of designer clothing, shoes, bags, and accessories. Catering to a global clientele, the platform provides access to over 800 of the world's most coveted designer brands. Customers can browse and purchase high-end fashion items, with the convenience of international shipping. Net-A-Porter also offers personalized shopping advice and a seamless shopping experience through its website and mobile app. The company aims to deliver the latest trends and exclusive collections to fashion enthusiasts around the world.
Overview of The Net-A-Porter Group complaint handling
The Net-A-Porter Group reviews first appeared on Complaints Board on Aug 9, 2007.
The latest review I had a good experience was posted on Mar 19, 2024.
The latest complaint defective merchandise was resolved on Jan 27, 2010. The Net-A-Porter Group has an average consumer rating of 1 stars from 59 reviews.
The Net-A-Porter Group has resolved 1 complaints.
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The Net-A-Porter Group contacts
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The Net-A-Porter Group phone numbers1800 638 6801800 638 680Click up if you have successfully reached The Net-A-Porter Group by calling 1800 638 680 phone number 1 1 users reported that they have successfully reached The Net-A-Porter Group by calling 1800 638 680 phone number Click up if you have UNsuccessfully reached The Net-A-Porter Group by calling 1800 638 680 phone number 0 0 users reported that they have UNsuccessfully reached The Net-A-Porter Group by calling 1800 638 680 phone number100%Confidence scoreAustralia8800 100 64438800 100 6443Click up if you have successfully reached The Net-A-Porter Group by calling 8800 100 6443 phone number 1 1 users reported that they have successfully reached The Net-A-Porter Group by calling 8800 100 6443 phone number Click up if you have UNsuccessfully reached The Net-A-Porter Group by calling 8800 100 6443 phone number 0 0 users reported that they have UNsuccessfully reached The Net-A-Porter Group by calling 8800 100 6443 phone number100%Confidence scoreRussia+44 330 022 5700+44 330 022 5700Click up if you have successfully reached The Net-A-Porter Group by calling +44 330 022 5700 phone number 1 1 users reported that they have successfully reached The Net-A-Porter Group by calling +44 330 022 5700 phone number Click up if you have UNsuccessfully reached The Net-A-Porter Group by calling +44 330 022 5700 phone number 2 2 users reported that they have UNsuccessfully reached The Net-A-Porter Group by calling +44 330 022 5700 phone numberInternational+44 330 022 5701+44 330 022 5701Click up if you have successfully reached The Net-A-Porter Group by calling +44 330 022 5701 phone number 1 1 users reported that they have successfully reached The Net-A-Porter Group by calling +44 330 022 5701 phone number Click up if you have UNsuccessfully reached The Net-A-Porter Group by calling +44 330 022 5701 phone number 1 1 users reported that they have UNsuccessfully reached The Net-A-Porter Group by calling +44 330 022 5701 phone numberFashion Consultants+44 330 022 5703+44 330 022 5703Click up if you have successfully reached The Net-A-Porter Group by calling +44 330 022 5703 phone number 1 1 users reported that they have successfully reached The Net-A-Porter Group by calling +44 330 022 5703 phone number Click up if you have UNsuccessfully reached The Net-A-Porter Group by calling +44 330 022 5703 phone number 1 1 users reported that they have UNsuccessfully reached The Net-A-Porter Group by calling +44 330 022 5703 phone numberPremier Service+44 330 022 5412+44 330 022 5412Click up if you have successfully reached The Net-A-Porter Group by calling +44 330 022 5412 phone number 1 1 users reported that they have successfully reached The Net-A-Porter Group by calling +44 330 022 5412 phone number Click up if you have UNsuccessfully reached The Net-A-Porter Group by calling +44 330 022 5412 phone number 1 1 users reported that they have UNsuccessfully reached The Net-A-Porter Group by calling +44 330 022 5412 phone numberSubscription Inquiries+1 (877) 678-9627+1 (877) 678-9627Click up if you have successfully reached The Net-A-Porter Group by calling +1 (877) 678-9627 phone number 0 0 users reported that they have successfully reached The Net-A-Porter Group by calling +1 (877) 678-9627 phone number Click up if you have UNsuccessfully reached The Net-A-Porter Group by calling +1 (877) 678-9627 phone number 0 0 users reported that they have UNsuccessfully reached The Net-A-Porter Group by calling +1 (877) 678-9627 phone numberUSA & Canada+43 800 006 632+43 800 006 632Click up if you have successfully reached The Net-A-Porter Group by calling +43 800 006 632 phone number 1 1 users reported that they have successfully reached The Net-A-Porter Group by calling +43 800 006 632 phone number Click up if you have UNsuccessfully reached The Net-A-Porter Group by calling +43 800 006 632 phone number 0 0 users reported that they have UNsuccessfully reached The Net-A-Porter Group by calling +43 800 006 632 phone number100%Confidence scoreAustria+32 80 049 413+32 80 049 413Click up if you have successfully reached The Net-A-Porter Group by calling +32 80 049 413 phone number 1 1 users reported that they have successfully reached The Net-A-Porter Group by calling +32 80 049 413 phone number Click up if you have UNsuccessfully reached The Net-A-Porter Group by calling +32 80 049 413 phone number 0 0 users reported that they have UNsuccessfully reached The Net-A-Porter Group by calling +32 80 049 413 phone number100%Confidence scoreBelgium+33 805 109 917+33 805 109 917Click up if you have successfully reached The Net-A-Porter Group by calling +33 805 109 917 phone number 1 1 users reported that they have successfully reached The Net-A-Porter Group by calling +33 805 109 917 phone number Click up if you have UNsuccessfully reached The Net-A-Porter Group by calling +33 805 109 917 phone number 0 0 users reported that they have UNsuccessfully reached The Net-A-Porter Group by 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The Net-A-Porter Group emailscustomercare.usa@net-a-porter.com100%Confidence score: 100%Supportfeedback@net-a-porter.com97%Confidence score: 97%support
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The Net-A-Porter Group headquarters1 The Village Offices, Westfield London, Ariel Way, London, England, Greater London, W127GF, United Kingdom
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The Net-A-Porter Group Category
The Net-A-Porter Group is related to the
Luxury Brands category.
Recent comments about The Net-A-Porter Group company
terrible customer service1
I placed an order for a pair of Olivia von Halle silk pajamas. I gave...
1
I agree I am having exactly the same issues with a Prada bag which i...
1
The difference is probably that for delivery in London which is under...
1
glad to see info post and output with action taken. i order one...
19
Hello,
I work for an Online jewelry retailer myself. From experience...
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glad to see info post and output with action taken. i order one Belenciga last week and so far haven't received shipping info yet after almost a week of ordering. it's not normal from all my online order experience. their price on LV and other are too good to be true. They even have 20% summer coupon available. how is it possible for auth LV or other name brand. I will report back if i can't get order cancel and end up having the purse before I return it.