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The good, the bad, and the ugly - discover what customers are saying about Nerds On Call

Welcome to our customer reviews and complaints page for Nerds On Call. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Nerds On Call.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Nerds On Call's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Nerds On Call, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

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2:32 pm EDT

Nerds On Call Overcharging

I've been using Nerds On Call support for a few years, paying the monthly fee of around $25. Most months I never use them. Recently, my hard drive crashed and I had to replace it. They now want $129 to reinstall their software, which actually takes them about 10 minutes. They refuse to waive the fee. But they will spend hours on a single support call that I make under my normal monthly coverage. It is outrageous. What the he** am I paying the $25 a month for, if they can't spend 10 minutes to reinstall their damn software. I am looking for another online support provider that understands how to provide customer service. As soon as I find one, I am dropping this company like a hot potato.

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9:51 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Nerds On Call HORRIBLE SERVICE

There are multiple companies with this name. My complaint is with the one in Oregon but based in Redding CA. Ive just had weeks of horror and ended up with a very screwed up system and have lost thousands of dollars in software, work and lawsuit evidence against another party. Its too long a story to put there. My computer had a few minor problems and after weeks of returning an re returning it, its now a SHELL OF A SYSTEM WITH A REFORMAT WHICH COST ME ALMOST EVERYTHING. I had a huge personal injury suit about to start and one picture wasmy only evidence! The original tech was fired but they said it was for screwing up other things, not just mine. Actually, it was screwed up worse by people AFTER he was fired.

Read full review of Nerds On Call and 2 comments
Update by Cedonulli
May 07, 2013 3:53 pm EDT

Well that was months ago. Today I see they used MY NAME to popst their link in pissed off consumer. VERY professional. Tehy are so afraid of having people know how bad they are that they have to continue a personal attack on me even now in May 2013. The type of people with whom you want to do business?

Resolved

For a variety of reason I wont take time to explain, this has been resolved for a long, long time and was mainly a matter of mis communication. Its hard to properly convey the nuances of face to face speech when using email and texts, and the situation became heated on both sides, each thinking the other was scamming and/or unreasonable. I would take this off the site but cant find how. Nerds is a stand up company. They simply had a small problem with a rogue employees who was let go immediately. As an employer, I can easy that we can never fully control all employees. They are human just like we are.

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Nerds_On_Call
Redding, US
May 07, 2013 3:57 pm EDT
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Marvin,
Your complaint has been settled, we have discontinued business with you. We will defend our reputation against any attack. Your are entitled to your opinion, and we are entitled to ours. We treated you with respect, compassion and empathy. We worked with you for eight months to make you happy. Your problem was self inflicted, yet you continue to blame us. We're sorry you still feel the need to try and bully us. We have done everything in our power to help you. I hope you find a computer repair company that satisfies you.
Anyone else who reads this feel free to scroll down the comments, there is a link to a blog post where we offer all of the information about Marvin Von Renchler.

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Nerds_On_Call
Redding, US
Jan 03, 2013 7:23 pm EST
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For those with a desire to hear the whole story head on over to:

http://www.callnerds.com/marvin-von-renchler/

Nerds On Call doesn’t just give good customer service we give exemplary customer service. We will do anything to make a customer happy. The following story ranges eight months. In it we repair Marvin Von Renchler’s computer multiple times.

In April 2012 Marvin Von Renchler tried to speed up his own computer by removing items in his computer’s registry. During this process he accidentally breaks his computer, and brings it to a local computer repair store. Unfortunately, they were unable to fix his machine, so he called us. We recover his data, reformat his hard drive and reinstall his operating system. We return to him a perfectly working machine. He is so happy with our service he tries to tell everyone he knows how great we are. Three months later during a follow up call Marvin Von Renchler tell us he’s having a problem opening some JPG files on his desktop. With some investigation we determine the issue is he, or someone else, attempted to set up a R.A.I.D. on his machine, virtually destroying his data. We spend the next few weeks rebuilding his data bit by bit. We recover most, if not all, of his data, reformat his hard drive, and reinstall Windows. We don’t actually charge Marvin Von Renchler for the new work; instead we work on the machine for free, in order to provide awesome customer service. After a while Marvin Von Renchler begins to blame us for the problem, and becomes quite upset. In the end, we refund Marvin Von Renchler for the service we provided him in April, and wish him luck in finding another computer repair company to help him in the future.

For those with a desire to hear the whole story head on over to:

http://www.callnerds.com/marvin-von-renchler/

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4:54 pm EDT

Nerds On Call Don't use them

I called Nerds On Call to repair some basic problems I was having with my computer. They sent an on-site "technician" to "fix" the problems and downloaded all sorts of their software on my machine.

The computer's performance actually got worse! They sold me on a service where technicican's can site your computer to repair it. After 8 hours, they left my machine with the inability to watch any videos (you tube, etc.)

I finally had to take the machine to another shop and have everything they did un-done and spent $ for that. Don't use them! It's a rip off!

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Burd Five
, US
Jul 19, 2017 8:59 am EDT

They charge a recurring CC fee of $25 per month on top of the cost of repair.
Be very careful!
This is a VERY poor business practice, a trick to get your money.
If you don't see the charge on your CC statement, you will run up quite a large bill over the months. I would never go back to them based on that practice.
It was not communicated to me at the time of repair.

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Cedonulli
Beaverton, US
Jun 15, 2014 10:23 pm EDT
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The above post by a man named agba was mistake and a lie. He was working from Africa, emailing out those countless emails that are designed to take advantage of people. I didnt even think his name was real. Instead of just hanging up, I cursed at him and then posted the story of the call, including his name, in a national website. I found out later he was very offended by the posting, and had not realized that the company for which he worked was crooked. To retaliate, he started posting items like the one above wherever he could find my name in a search. He actually seems to be a good person and we have communicated since, but its impossible for him to take this post out. So, this silly story has to go here for public view.

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marcellinus agba
, GH
Feb 03, 2014 6:17 am EST

Marvin
Von Renchler real estate broker, portland oregon real ..

This Company and name Bearer Marvin Von Renchler, has duped me of
$400.000 Dollars, promising to buy me an apartment in Oregon USA, he
eventually went under ground after my fund is transferred to him, anyone
with good information to find him, should kindly report to me, his
reward offer is $10.000 dollars, my email address is
marcellinusagba@yahoo.ca

509-6905. telephone [protected] email at marvin.vonrenchler@gmail.com Owner at Marvin Von Renchler, mortgage industry consultant This is a Scamer, Marvin is a Scamer

Marvin is a criminal who claimed he is a honest Managing Broker for the
Portland area He isnothing but a SCAMER

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Cedonulli
Beaverton, US
May 16, 2013 2:18 pm EDT
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YOU started this all up again. I had only posted on a few sites, which was partially why you paid me off. I tried to forget about this and YOU started it all back up by trying to do damage control with your blog, etc. The post appearing to be me but having a linktoyour blog was the last straw. Its interesting that you say you tried to fix a problem that was Self inflicted. Are you telling the public that you wont work on a computer if the owner has caused a problem? I'll bet thats the majority of non virus type problems. Thats just more negative spin to discredit me. I have 33 years customer service and experience with thousands of people. Not one knows me to be unfair, crazy, overly emotional, a liar, etc. yet thats how you wish to portray me to save your face. You didnt actually work for 8 months. You had to take it back several times because it wasnt right. At first I though it had been fixed. Thats true. It just worked out that when I needed to find some information, . it would show correctly. Thats when your remote tech tried to fix it and really screwed it up more, starting a cascade effect. Almost everytime your local people would tell me it would be ready---it was not. No need to rehash all the events here---its all in the web. Bottomline is YOU started this all back up and are not used to people fighting back. As long as you keep that one sided blog up, I will continue to post more and more details about the event in as many places as I can in the web. Tell the readers why you had/have all my personal information in your computers after initially telling me you dont download anyones info for reasons of security? Do I have to sue you to have my info erased form your system?

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Cedonulli
Beaverton, US
May 16, 2013 2:00 pm EDT
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My ORIGINAL problem may have been self inflicted. Are you saying that you will not or should not work on compuiters that are messed up by their owners? What a stupid thing to say---Id bet most problems are from owners except for virus attacks. So the entire thing is my fault for originally causing a computer problem. Golly, shame on me. Why did you FIRE the first guy to work on my computer---telling me he messed up other machines too? I HAVE THAT RECORDED.

All you offer on your site blog is your own self-serving words to try and discredit my description of what happened. On THREE separate accaisdions I was assured that a certain photo I needed was saved. It was in my backups on a secondary drive. Your person reformatted my BACKUP drive, erasing allI had. Then the interesting part, you backed up a lot of my old info onto that drive. You had loaded all my first drives info into your system. Odd that initially I had to go pay someone else to back all thatupto disks because you said it was against security olicy for you to have my info inyour system. Is it still there now? SHould I worry abouit sdome dishonest employee accessing it?

I want readers to know one thing above all. You paid back my initial money and part of my costs such as the backup fee to the other party. I had ALREADY posted some threads in complaint forums such as this one. I couldnt take them out. I forgot about the whole thing even though you cost me a huge lawsuit settlement with the lost info. YOU STARTED THIS UP AGAIN by creating your blog and other site comments. You even have a post in one that looks like its coming from me as a rebuttal but it IS NOT ME. The thread body has YOUR info and a link to your blog. That was the last straw. As I said in another site---you are not used to people fighting back. We can continue to make this a larger and larger public story until I start uploading all the information I have from notes, witness testimony and recorded conversations. Perhaps you should do some training with your employyes on what NOT to say around customers---too bad you have to consider that. You started this again. YOU are responsible for it. You shoulkd have just dropped it as I did.

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Nerds_On_Call
Redding, US
May 07, 2013 4:02 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Marvin,
Your complaint has been settled, we have discontinued business with you. We will defend our reputation against any attack. Your are entitled to your opinion, and we are entitled to ours. We treated you with respect, compassion and empathy. We worked with you for eight months to make you happy. Your problem was self inflicted, yet you continue to blame us. We're sorry you still feel the need to try and bully us. We have done everything in our power to help you. I hope you find a computer repair company that satisfies you.
Anyone else who reads this feel free to scroll down the comments, there is a link to a blog post where we offer all of the information about Marvin Von Renchler.

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Cedonulli
Beaverton, US
May 07, 2013 3:50 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Interesting. Today I see they are using my name to post the link to their blog. They posted as me in pissedoffconsumer. VERY PROFESSIONAL. Caught you nerds. What do you say about that?

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Cedonulli
Beaverton, US
Feb 15, 2013 2:55 pm EST
Verified customer This comment was posted by a verified customer. Learn more

A TOTAL LIE, AS THEY DIDNT RETURN A WORKING MACHINE. sOME DATA WAS LOST. tHEN, TO SAY i OR SOMEONE TRIED TO SET UP A RAID SYSTEM IS A TOTAL LIE. I have their RECORDED phone conversation, and recorded personal conversdatioin from a pocket micro casset that they found info somewhere about my particular board/bios sometimes trying to act as though raid were setup IF multiple accounts were created. One of their tech support people had set up multiple accounts. The computer had to be taken back over and over. Each time I was assured (this was also recorded) that it was 100% fixed and ALL items recovered. At one point I realized that most of my programs had been rendered inoperable because they rebuilt the registry. I was told most could be brought back but only a very few were. Instead, they loaded some generic software to try and make up for my loss of Office, etc. These idiots are trying to damage control by attacking me personally and they just cant get out of it. I also have one guy RECORDED as saying they were not allowed to back up my data for security reasons! This forced me to pay another company to create backup disks. The final insult/damage was when they rebuilt my BACKUP drive and made it primary! I had three full backups there and all was lost. They unhooked what had been my primary and told me not to run 2 drives because of the strange board/bios system problem that they had discovered elsewhere in the net. You can tell a lot about a service by the way it handles problems. These nincompoops handle it by actually starting a bl;og on their site to trash me. They simply cant erase all my RECORDED info onthis matter.

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Nerds_On_Call
Redding, US
Jan 03, 2013 7:22 pm EST
Verified customer This comment was posted by a verified customer. Learn more

This is a comment to address the post by Cedonulli.

For those with a desire to hear the whole story head on over to:

http://www.callnerds.com/marvin-von-renchler/

Nerds On Call doesn’t just give good customer service we give exemplary customer service. We will do anything to make a customer happy. The following story ranges eight months. In it we repair Marvin Von Renchler’s computer multiple times.
In April 2012 Marvin Von Renchler tried to speed up his own computer by removing items in his computer’s registry. During this process he accidentally breaks his computer, and brings it to a local computer repair store. Unfortunately, they were unable to fix his machine, so he called us. We recover his data, reformat his hard drive and reinstall his operating system. We return to him a perfectly working machine. He is so happy with our service he tries to tell everyone he knows how great we are. Three months later during a follow up call Marvin Von Renchler tell us he’s having a problem opening some JPG files on his desktop. With some investigation we determine the issue is he, or someone else, attempted to set up a R.A.I.D. on his machine, virtually destroying his data. We spend the next few weeks rebuilding his data bit by bit. We recover most, if not all, of his data, reformat his hard drive, and reinstall Windows. We don’t actually charge Marvin Von Renchler for the new work; instead we work on the machine for free, in order to provide awesome customer service. After a while Marvin Von Renchler begins to blame us for the problem, and becomes quite upset. In the end, we refund Marvin Von Renchler for the service we provided him in April, and wish him luck in finding another computer repair company to help him in the future.

For those with a desire to hear the whole story head on over to:

http://www.callnerds.com/marvin-von-renchler/

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Alonzo Neitzel
Springfield, US
Oct 03, 2012 6:30 pm EDT

Hey Merl how about a call back. I have contacted your secretary four times about fixing my mothers computer and the exorbitant amount of money she was charged. My mother is 77 yrs old and technically challenged, nerds on call exploited her computer savey.
All my mother needed was a third party pop up blocked on her internet explorer. nerds on call convinced her she needed windows 7 premium. My mothers computer would not support this os in its original state they had to stick in 2 additional sticks of ram, sold her 2 power strips and told her if they hooked them up they would charge her an additional amount. They also sold her a tech support plan that she was not aware of. I work in the computer industry my position requires that i leave town often. Mother did not want to bother me so she called nerds on call, $733 later her computer freezes when she opens IE, they formatted her computer she lost all her records and pictures, everything gone. My mother was in tears one day and my sis asked why, she told her sis called me.My mother was to embarrassed to tell me of her bad experience with nerds, 2 of their competitors were flabbergasted with their performance, which i insisted that they come over and witness for a nominal fee. Nerds has been putting me off for a week now, promising to call me back daily, i can see this heading in an alternative direction if i do not hear from them soon Alonzo Neitzel Springfield Oregon

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