NeotelTermination request

Review updated:

I requested that my contract be terminated on the 10 Nov 2016. Since then they keep telling me that they will cancel the contract - each month they debit my account for a line that I am not even using and its ridiculous amounts every month ranging between R400-R600 every month. Where do they even come up with the amounts? On the 3 March 2017 i receive confirmation via email that my contract has been cancelled by Nomathemba Thabethe, Retentions Consulatant. This is only after phoning neotel every month fighting about the same thing. 29 April 2017 my account was debited again after being assured the contract was cancelled. Today I call neotel and they tell me my contract was not cancelled... I mean seriously. The telephone line was so bad the consultant assures me he will call me back to resolve it and guess what no phonecall. I have run out of patience - this is the worst service I have ever received. I am still being debited for a phone line I am not using. Every time I call they assure me they will resolve the matter- every time just a new reference number - what do they earn commission on giving out reference number

May 02, 2017
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  •   May 02, 2017

    Hi Chantal, we are very sorry to hear about your accounts complaint. Please kindly message us here or on our official Facebook page so that we can look into your query for you and assist in resolving it as soon as possible. Apologies for the inconvenience.

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