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Neotel / No coverage due to others deemed more important

1 United States

I Arrived home last night to find that i do not have network coverage any more, this was no surprise as it was up and down the whole week, but was still able to use my device. Last night though i could not phone or use the internet. I bought and paid for a ten gig line. I had excellent coverage from day one, and then it started to dwindle. I phoned your technical department, and we went through some basic check of the hand set. During the checks the operator informed me that there is no coverage in my area, to which I replied 'impossible' this is why I do have a contract with you. So he said that they are changing areas to give better coverage and that there services are limited in my area... He then suggested that I terminate my contract... I asked to be transferred to a 'Customer care' consultant; he also said i should terminate my contract... nice business practise... So am i no longer important to you? I am now a client for more than 8 months and this is how you treat your customers. This all was done without notification or warning. I have cancelled all my Telkom lines as I moved on to the 'better' supplier...


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