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Neoset Canada / charged full payment, partial delivery

1 Dundas/ DixieMississauga, Ontario, Canada Review updated:

I ordered a bed in September 2008, was also told 6-8 weeks, my first partial delivery was February 2009, 6 months later!!! They charged me the full amount, even though they said they wouldn't until I had the full order, and I only have half a bed/wall unit. Now without any possibility of ever completing the set.
In the mean time I was initially told the same stories you all were, a backlog in orders due to strikes in Greece. I continued to call and no one ever returned the call, from any stores or from head office. I thought I lucked out when someone answered and told me "end of April/ early May". I called, again no answer, so I went to the store, IT WAS EMPTY!!!
It appears that we have all been taken for a ride, they took our money for goods not received and they knew it was coming, they charged our credit cards and it has incurred interest that we will never get back.

I am interested in inquiring a class action suit for fraud and receiving my money back plus the interest, they knew it was going to happen, their employees were still instructed to take orders, they never tried to contact us about the orders, and they shut down without any notice.

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Comments

  • Ri
      26th of Apr, 2009
    +1 Votes

    There must be s lot of us that got burned. We are still having trouble getting Visa to return our money. They say that the company must go bankrupt before they can do anything.

  • Ih
      26th of Apr, 2009
    +1 Votes

    I got the same info from VISA. But there is an atricle in the Star dated April 1 claining they are bankrupt. Visa said 30 days to me so if the publicized date is the 1st, then beginning of May it should be lookied into further. CIBC customers already seemed to have gotten they're money back.
    I also scoped out this sit and found an entry from the owner gregg pappas requesting people contact him directly, wondering if it's even worth it. catch 22 for me cuz i have half of a bed/ wall unit set (childrens).

    Keep in touch.

  • El
      28th of Apr, 2009
    -1 Votes

    Good Afternoon everybody, this is Eleanor Reynolds from Neoset Canada.

    The reason of us being silent is because Mr. Gregg Pappas and I were just trying to help everybody as fast as we can, and I am here today to announce that every single customer with an outstanding order has been contacted already. If you haven't received our call yet, just give us two more weeks to finish and do the last calls. I am happy to announce that 95% of the people who were contacted understood the situation and agreed that Neoset has been handling these issues with honesty, ethic and respect to our customers.

    Please try not to be rude to us, because we only mean good, and we're trying really hard to make everybody happy. That is, and has been always, part of the Neoset core of values, from the sales floor employee to the highest management position; the most important thing is to satisfy our customers in a fast and efficient manner.

    Have a great day everybody, and I give you my word that if you haven't been contacted, you will be in the next two weeks.

    Eleanor Reynolds
    Neoset Canada
    Director of Sales & Marketing

  • Ih
      28th of Apr, 2009
    +1 Votes

    To Ms Reynolds,

    I find it ironic that only now you have tried to contact any of us after the stores have been closed, mailboxes full, and the phone lines disconnected. Instead of trying to explain the matter to us when your sales people were available in stores or when the lines were open only now you are trying to rectify the situation? I, along with everyone else, have been taken for a ride. Yet you are asking us not to be rude to you as you are trying to keep us happy.
    I think the more accurate statement is: YOU AS A COMPANY HAVE BEEN RUDE TO US, THE SAME PEOPLE WHO HAVE GIVEN YOU THE REPUTATION YOU'VE ESTABLISHED OVER THE YEARS. IF YOU WERE TRYING TO KEEP US HAPPY WE WOULD HAVE BEEN AWARE THAT THIS SLAP IN THE FACE WAS COMING. INSTEAD YOU HAVE STRESSED US OUT, BY TAKING OUR MONEY AND NEVER EXPLAINING YOURSELVES UNTIL NOW. KEEPING US HAPPY? DO ANY OF US SEEM HAPPY?

    Again you are delivering the same message to us we'll call you to bring your orders up to date in the next "2 weeks". I have heard this so many times, since September 2008 to be exact. Obviously, you will contact us as your head offince number "is no longer in service". The honourable thing would be to contact each of us ASAP and deliver all our products along with a discount on top of the incurred interest on our credit cards over items we have not yet seen but have been charged for.

    I will post when you have contacted me. I urge everyone to do the same to see if you are for real.

  • Fr
      29th of Apr, 2009
    +1 Votes

    Hey guys,

    The messages from Greg & Eleanor are their usual stock! I tried to contact them but they haven't replied to me. Methinks that they are trying to dupe us again, to keep us quiet while they try to escape the consequences of their actions.

    It is clear to all of us what kind of people they are, and it is our duty to make sure that other people are not scammed. We also need to contact Better Business Bureau, the Labour Board, the press, and let the public know that these two are eminently unemployable because they are untrustworthy, and without any morals or principles.

    There's an old saying:

    "Fool me once, shame on you. Fool me twice, shame on me."

  • Ri
      2nd of May, 2009
    +1 Votes

    Dear Eleanor

    Your reply is very lame. You now ask us to feel sorry for you and claim top management of Neoset have no idea of how many sales have been made. You do this while telling us it is your intention to flee the country with our deposit money. Personally we are asking Visa to treat this as fraud. We were told by your scheduling department the day before the telephones went out of service that your accounting was processing a full credit for the furniture we ordered on May 30, 2008! No credit was ever issued.

    I hope that you pay for the pain and suffering you have caused all of us!

  • Ma
      6th of May, 2009
    -1 Votes

    IMPORTANT!!!

    Typical bankruptcy story. Since I had paid cash and therefore I could not recover like visa people, therefore I decided to contact Greg Pappas. After I sent an email to him, I rcvd a call last week from a gentleman to come to warehouse and pickup anything equivalent to the amount. Guess what, I found everything on their 18 huddersfield rd, etobicoke address. Their manager is an awsome guy and explained me the problem they are having. Long term short, take your invoices there and try to find stuff identical to your need. They are not open on everyday but they open on Satureday at 8:00pm for sure.

    I was told that one of their employee Linda (no personal grudge) worked there only for month and a half so does not know much about the issue the company has gone through.

    I hope this emails turns out good for some
    Good Luck

    Let me know how it went

  • Ri
      6th of May, 2009
    0 Votes

    Absolutely, We went to the warehouse Sunday and we now have our furniture installed. We had to make some minor modifications to the original plan. Greg was very nice to us. If you have received an email from him; you should answer it.

    No longer Ripped Off

  • Ne
      8th of May, 2009
    +1 Votes

    Hey... if that's true... how come nobody answered my calls or e-mails?

    Last thing I heard was "just give us two weeks", and "I give you my word" from Eleanor Reynolds, and then all of a sudden she dissapeared from the face of the earth... or at least from Canada, because people are saying that she left and she's now in Europe "getting more furniture options", and probably avoiding the police

  • Ab
      8th of May, 2009
    +1 Votes

    they are all a sack of lies.. i called the store spoke with a fellow by the name of arthur gitten who promised to get back to me in august of last year.. yeh ok... see what happens. NOTHING>>>>then i called the head office and spoke with heather thompson.. scheduling... yeh whatever... again promised to call and yeh nothing... for months and months only me calling and zero response.. its like i have nothing better to do.. thank goodness for credit cards... eh... they are covering me due to non delivery.. but i say its the staff from store level right to head office who screwed us all... they were the ones who were non responsive.. who took our money... and were our contacts... it the sale person who promised to call and follow up.. thats who i gave my MONEY to... who did you give yours too?????!!!

  • Tr
      8th of May, 2009
    -1 Votes

    I WAS GOING TO PUBLISH MY COMPLAINT HERE BUT AFTER VIEWING OTHER COMPLAINTS I CAN SEE THIS IS NOT FOR ME. IM SORRY FOR ALL OF YOU IT SEEMS YOU HAVE NOTHING BETTER TO DO. I THOUGHT THIS WAS A TRUE COMPLAINTS FORUM OBVIOUSLY NOT.

  • Tr
      8th of May, 2009
    -1 Votes

    I CERTAINLY WONT VISIT THIS SITE AGAIN HAVE YOU SEEN ALL OF THE OTHER ISSUES AND THINGS PEOPLE ARE DISCUSSING...
    TAKE A LOOK AT THE SIDE BAR OF THE HOME PAGE TO SEE HOW REAL THIS ALL IS...(STUPID))):)

  • Fo
      9th of May, 2009
    +1 Votes

    we were just doing our jobs all of the employees just did what we were told. its the owner pappas that told us what to say anddo. from heather and arthur and linda and eleanor all employees of who you have discussed here just did what they were told to. its the owner that kows what the situation is not the employees. we did our level best.

  • Fo
      9th of May, 2009
    +1 Votes

    Ellen Roseman

    Vicki Low ordered a computer desk from Neoset Canada last August.

    Jenya Zukershtein ordered a desk and shelves from Neoset last June.

    Both were told to expect delivery within six to eight weeks.

    Months later, they had received neither their products nor their money back.

    "I'm at my wit's end, " said Low, who paid in full ($573). "The head office has stopped returning my calls and the store on Jarvis St. has been unhelpful and unapologetic."

    Zukershtein is still waiting for the refund and four months' interest on her $593 deposit that she was promised last December.

    Neoset Canada has five company-owned stores in Toronto, which import modular furniture from Greece.

    The Better Business Bureau gives the company an F rating (unsatisfactory), reflecting the number of complaints filed and lack of response to the complaints.

    Owner Greg Pappas responded quickly to our intervention on behalf of the two customers.

    He said Neoset's problems started a year ago, when Greek workers held rotating strikes to protest government plans to privatize container handling operations at two major ports.

    This resulted in a backlog of containers headed overseas.

    "We didn't receive any containers for 14 to 16 weeks and fell significantly behind, " Pappas said.

    "We tried to communicate with customers, but the staff was not prepared to deal with it. This was my fault. There was no training plan."

    As the strikes continued, Neoset started getting containers with orders only half complete.

    "We kept falling farther behind, " Pappas said. "We fulfilled orders for customers who screamed the loudest."

    Neoset has 170 stores in Greece, but sold its Toronto stores to Pappas two years ago.

    The parent company started to care a bit less with the divesting of Canadian operations, he said. There was no need to ship across the ocean for its other stores.

    "We didn't foresee the strikes or danger of having one supplier in a country that's going through some unrest.

    "It was bad risk management on our part."

    Yesterday, Pappas said he would process Zukershtein's refund within 24 hours.

    He said Low could have her choice of getting a refund or her long-awaited desk – which had arrived in Canada, after all.

    "It was not prioritized and was sitting in a pile of orders, " he admitted.

    People can live with delays if told what's wrong and offered refunds. But if they're ignored, they contact newspapers and write nasty comments online.

  • Fr
      11th of May, 2009
    +1 Votes

    True customer (methinks not!!!)

    Who is paying your wages?

    The article above by Ellen Roseman appeared in the star in February. If you haven't understood, people are complaining legitimately about non-payment of wages, non-delivery of furniture, and more, all of which constitute violations of their contracts and business obligations. - get it? People have been hurt financially, and the company kept on taking money for orders that they knew weren't going to be delivered.

    Do not trivialize other people's issues with how they were treated.

  • Si
      14th of May, 2009
    +1 Votes

    I am another one who was duped by Neoset Canada. I am a single mother who bought a desk and chair for my son's college studies. It was never delivered. My son has finished college. I called TD Visa and they said I only had 90 days to make a claim. I suppose the question is, 90 days from what? The last I heard from Neoset, they said the greek dockyards strike was causing a delay in shipping and they were receiving another container the end of April. Hmmm...all the telephone #'s for Neoset are no longer in service. Vaughn is still active but the mailbox is full. I sent an email to Greg Pappas, but the delivery was delayed. Perhaps he has an influx of emails. It would seem their website is no longer active.

    I think I'll try the going to Etobicoke thing. Anyone else had success there??

  • Ch
      20th of May, 2009
    +1 Votes

    Does anybody know if Eleanor Reynolds is back from Europe?

    She promised me she was gonna get in touch with me in two weeks, three weeks ago. She said she was gonna give me better furniture at the same price if I was patient and didn't get my deposit back.

    Anybody else in the same situation?

  • Cs
      20th of May, 2009
    -2 Votes

    chris schultz i am a cusotmer service rep for neoset and i can assure you that it was impossible for you to speak with eleanor reynolds and that she did not go to europe as you and some body else has indicated. she has not been working for neoset for many months now. she like others was an employee like myself.

    if you have any questions about your order you need to speak with greg pappas the owner he is working hard on helping people. there is a sign on the headoffice that you can read yourself it states open saturdays gregpappas@rogers.blackberry.net if you need to contact him. The words expressed here are untrue and if there are mad ex employees you should try to work things out otherwise move on.

  • Cs
      20th of May, 2009
    -2 Votes

    i am responding to the many notices i am and have been helping many customers and staff solve issues at the company.
    what you are doing is wrong. if you have a greivance with the company deal with it in the right manner. if you are a customer visit the warehouse and present your problems we have been solving many problems. what you are saying here is wrong its lies. ... and does not help the company solve the real problems. i just posted a while ago and now reading many of your words i think you need to visit either your unemployement office or the labour board or contact the warehouse or head office for your product if you are a customer.

  • Sc
      21st of May, 2009
    +1 Votes

    This is becoming more interesting by the minute. the web of lies that Neoset threaded has no shame at all.

    Now a "cusotmer service rep" appears all of a sudden to defend the company.

    Isn't it strange that this CSR doesn't use caps at all, or has no sense of grammar?

    Is it me, or a real CSR would never use a phrase like "you should try to work things out otherwise move on"?

    Who are you really?, why are you so afraid to give us your real identity?

    My recommendation to all of us, deceived by Greg Pappas and Eleanor Reynolds, is not to trust this user, as it looks like a phony account, same as "gregory pappas", and probably "TRUE CUSTOMER"

    If you have time to read this board and post here, dear "csr", then be kind enough to take 5 precious minutes of your time and answer our e-mails... there's still lots of us waiting for answers from Neoset.

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