Neo Car Audio / Never got product I paid for
On April 14, 2009, I ordered two iPod interfaces from Neo Car Audio. I ordered a PODVOLSCV2 for my Volvo, and I ordered a PODCHR310-iAUX for my 2007 Jeep Grand Cherokee. Two separate orders.
The Volvo interface came in great shape, with the new iPod cable that works with my iPhone, as their website claimed. It also works fine.
However, the interface for my Jeep came with old product, which included an invoice for another person, Robert Gonzales. The interface also had the OLD iPod cable, which will not charge my iPhone 3G. Their website claimed
that all product shipped would come with the new cable, which is what I needed.
I called Neo Car Audio, explained what had happened. They said that someone had accidentally sent me a repaired unit, and they gave me an RMA# to return it. I returned the device with the RMA# on the outside of the box, and on a sheet on the inside of the box. I never heard back from Neo Car Audio.
When I next contacted Neo Car Audio, they claimed that they never got my RMA. I shipped it insured, with the
US Post Office. The US Post Office shows that it was delivered to Neo Car Audio on April 20, 2009. I sent a scan of the letter from the US Post Office showing this to Neo Car Audio. So far, Neo Car Audio has not bothered to respond.
I advise avoiding this company.