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Nelnet / unauthorized charge

1 FL, United States

Unauthorized charge issue: I was ahead of the game on my payments, so before my trip to europe - I cancelled my auto - pay. I came home to find out a week after I cancelled... They changed policies and charged my account. They did not carry over what I had authorized on my account to their new policy, they also did not give 30 days notice - not even a weeks notice!!! I called to complain and the person said there was nothing they could do. I asked to speak to their boss, they said they didn't have one. I asked if they hired themself, they said no... Obviously... Long story short, I am going through the annoyance of having to dispute with my bank, which ended up giving me an over - draft fee because of this unauthorized charge. What a nightmare. This must be illegal!!!

May 29, 2013

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