Menu
Nelnet Customer Service Phone, Email, Contacts

Nelnet
reviews & complaints

www.nelnet.com
www.nelnet.com

Learn how the rating is calculated

2.2 77 Reviews

Nelnet Complaints Summary

24 Resolved
53 Unresolved
Our verdict: Engaging with Nelnet, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Verified
The authenticity of the customer service contact information for Nelnet has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Nelnet. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Nelnet reviews & complaints 77

Sort by:

Newest Nelnet reviews & complaints

ComplaintsBoard
M
4:42 am EDT

Nelnet nelnet, giving away my phone number

I got in contact with Nelnet. They asked me for my phone number so I did. Now I'm getting dozens and dozens of phone calls from strangers. Nelnet was the only one I have given my phone number to. Is this company a legitimate company? Did they get my info from the Dept. of Education? I don't even remember their address. They are taking my payment automatically from my bank account. I will appreciate any information you can give.

Read full review of Nelnet
Hide full review
ComplaintsBoard
R
4:37 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Nelnet payments

I have student loans that have been consolidated by Nelnet. I have been paying on them without the balance going down. I have tried different things like making payments twice a month. I was told that I am charged $13 a day in interest. My November payment was received November 4. $18 went to principal balance. My December payment was received December 2 and $83 went to principal balance. Since they were only 2 days apart, there should only be $26 difference, right? Some months had $0 go to principal and other months $100. There is no consistency. What is going on?

Read full review of Nelnet
Hide full review
ComplaintsBoard
Q
11:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Nelnet credit report

All my loans were dismissed because I am Totally Disabled. I have paper work showing a zero balance from Arizona Higher Education Loan Authority and Federal Student Aid. But on my Credit Report it shows the loans active..I have contacted Nelnet (which bought the loans last year).. WHAT A RUN AROUND YOU GET AND KNOW ONE HAS A CLUE WHAT IS GOING ON!... I also contacted ASA, ACS, SAME THING..
I even talked with two Supervisors SAME THING... I HAVE BEEN WAITING ON A CALL FOR 2 WEEKS FROM THE FINANCE REP... THIS HAS BEEN GOING ON FOR OVER A MONTH!

Read full review of Nelnet and 2 comments
Hide full review
2 comments
Add a comment
F
F
Fred314
, US
Jun 02, 2014 11:35 am EDT

Your credit score/report is only important if you are trying to borrow money. You have established that you have no ability to pay, so I can't imagine who us going to loan you money.

F
F
Fred314
, US
Jun 02, 2014 11:34 am EDT

Your credit score/report is only important is you are trying to borrow money. You have established that you have no ability to pay, so I can't imagine who us going to loan you money.

ComplaintsBoard
T
9:06 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Nelnet destroyed my credit report

My Complaint to Nelnet;

To whom it may concern,

I currently have a student with Nelnet. My original loan was taken out with Bank Of America. It was without my consent that this was sold to Nelnet. During this time I did not have the better career that my College had promised. It was for this reason that I was contacted by both a school representative and a Nelnet representative with repayment options. I was contacted on a three way phone call. I was offered a deferment. During this time I paid only the interest on my loan to keep it at bay. At this point my loan is in repayment and I am actively making payments monthly. Sometimes more than the required amount. Due to this deferment my credit report has 6 bad judgments on it. I was not told this would happen when I was offered this option by your company. In fact, I was blindsided when I attempted to refinance a car.
Currently, My credit score dropped over 100 points due to your judgments alone. This has impacted my life and my family's in severe ways. My wife and I are trying to now buy a house. It is imperative that I have these deferred/ late judgments be removed from my credit report. According to creditors It is your company that has to remove it. Please take appropriate action immediately.

Read full review of Nelnet
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
9:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Nelnet not awarding mvp certificates

I'm trying to pay off some loans and have 10 MVP (Most Valuable Payer) certificates worth a total of $750.00
(5 x $142.00 and 5 x $8.00) that I am trying to redeem because it is within 7 months of me paying off my loans. NelNet says they haven't received my MVP certificates, yet it has been 3 weeks. My loan payment is due October 1, 2013 and I really don't want to accrue any more interest. I spoke with Aaron on the phone (x23586) and he stated he could not give me his manager's extension to help solve the problem, he could only send me to voice mail of Trisha. At first he said he could not view the amount, put me on hold, then said he saw that I was awarded $750 worth of certificates. He stated they get lost in the mail all the time and to resend them certified after they reprint them for us. It would take 14 days to receive them and could take a while to process them. I am simply trying to get credit for the certificates they gave me and pay off my loan with cash. If I pay it off now, the statement says after three months, the certificates are not valid. If I leave $750 until they receive them, they may never receive them. I was told to send certified mail, however, you cannot send certified mail to a PO Box. Any help is greatly appreciated!

Read full review of Nelnet
Hide full review
ComplaintsBoard
M
4:56 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Nelnet unauthorized charge

Unauthorized charge issue: I was ahead of the game on my payments, so before my trip to europe - I cancelled my auto - pay. I came home to find out a week after I cancelled... They changed policies and charged my account. They did not carry over what I had authorized on my account to their new policy, they also did not give 30 days notice - not even a weeks notice! I called to complain and the person said there was nothing they could do. I asked to speak to their boss, they said they didn't have one. I asked if they hired themself, they said no... Obviously... Long story short, I am going through the annoyance of having to dispute with my bank, which ended up giving me an over - draft fee because of this unauthorized charge. What a nightmare. This must be illegal!

Read full review of Nelnet
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
W
2:45 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Nelnet working for nelnet

You think these idiots mess up your accounts? Try working for them. In my opnion they discriminate and the company consists of 98% white. They give the crap jobs to all the minorities and let them go when its convenient.
As far as your accounts go they dont have much on documentation and rely on only one person to process all your payments. Millions of dollars are at risk on a daily basis. They dont care if they mess up they only care about making money. Your personal information can be messed up at any time because not many people know how to work the system and the system is very old. Want to make a difference? Take the surveys or write the FSA, Federal Student Aid. These people should not be trusted to handle your money or information.

Read full review of Nelnet
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
P
9:31 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Nelnet asking me to pay for another person

Nelnet sent me a letter asking for payments on the loan of someone I do not know, but who shares my last name and first initial. I have recently gotten many debt collection phone calls and another letter for this individual. So, I called Nelnet and asked for my phone number and address to be deleted from the system, and I was told that was being done. In addition, I asked for contact information for the service that gave my phone number to Nelnet and that matched my phone number with my address. I want to call the service so I can stop it from giving out my information and so stop the harassment. Nelnet refused to give me any information about the service.

Read full review of Nelnet and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
T
T
thisman
New Rochelle, US
Oct 31, 2012 3:05 pm EDT

Google these and become an informed consumer
1-what to do when you are contacted by a collections agency.
2-your rights under federal laws FDCPA and FCRA
3-Validation of debt (VOD), cease and desist (C&D), CMRRR
4-Your state's Statute of Limitations (SOL) on debt.
5-post your questions at debtorboards dot com if things get thick

ComplaintsBoard
N
10:46 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Nelnet payment methods

Nelnet will not accept wire transfers for loan payment. As an expatriate living in Europe Nelnet has gone out of its way to make it difficult to pay your student loan. Options are Money Orders, Check (real or electronic), and credit card with $15 fee. Given that money orders and checks don't exist in Europe because you pay everything as a direct electronic transfer, the only potential option is the expensive credit card option. This means every month you must call them, and pay over the phone. I have since consolidated with Sallie Mae and I can wire USD directly to them. Nelnet customer service actually told me that it isn't their fault that I moved to Europe and that I should wire the money to a friend or relative every month and have them write a check.

Read full review of Nelnet
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
3:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Nelnet nelnet profiting from middle class people

I am writing this to all the professionals with an outstanding graduate/undergraduate student loan. I am a responsible hard working professional paying my hefty ~$75, 000 graduate loan every month. I am finding out more and more that I am among hundred of thousands of people getting royally ripped by Nelnet. Originally I had a $4, 400 undergraduate loan before attending graduate school in 2009. Once I graduated in 2010 and was time to pay my graduate loan back ($60, 000) my outstanding loan amount had gone up to $70, 000. In 2011 Nelnet decided to take over my Direct Student Loan and stretch it out to a ten year term and consolidate it along with my graduate loan. My monthly payments are about $600 a month. I was just informed by a Nelnet rep that out of the $600, only 100 goes towards my principal on all the four group loans that I have (Group A - D) and the remaining goes to interest. In other words Nelnet is pocketing $6, 000 of my $7, 200 annual payments and applies only $1, 200 to my principal. I very much feel that the monthly payments that I am making is a huge waist since I have to pay this awful loan for the rest of my life. Nelnet is applying only $34 a month to my undergraduate loan. The breakdown is as follows: $14 principal $22 interest. Talking to a Nelnet Rep today, he was telling me that if you make an early payment then you make the following one on time, you are charged more interest because of the number of days gap between the payment.

I would really like to take a class action lawsuit against Nelnet for making a huge profit out of hardworking professional citizens of this country. I really feel that I am being majorly penalized for getting my higher education.

Read full review of Nelnet and 1 comment
Hide full review
1 comment
Add a comment
S
S
studentloanpoor
2999 S. Cook St., US
Feb 01, 2013 6:57 pm EST

I just got off the phone with Nelnet for about the 100th time regarding this same thing. My $30, 000 principal hasn't changed in over 8 years. Every payment made to them has "to satisfy the interest first". I have paid above and beyond the payment on many attempts to pay down the principal, only to be told that $1 went to principal because of interest accruing daily. I have asked how to specifically deem certain over payments to go to principal and have been told, "Oh, you can't do that". I have basically flushed all my money over the past 8 years down the drain. I am so angry and physically nauseous from this reality. I was just told that by changing from a J plan to an A plan, I can increase my payment by $80/month and pay down the principal. However, let it be understood that for years, NO ONE told me that, NO ONE! It would cut into their profits if I ever paid it off. I started telling them that they are in fact, loan sharks and what they do is illegal and fraudulent. They don't care though, because when you have $55 million to pay off a court case, who cares? I can not see a light at the end of the tunnel and don't trust them when they say that by changing payment plans that it will be paid off. If I had had a car for $30, 000, it would have been paid off by now. But my student loan with the crooks at Nelnet, hasn't even changed the principal in 8 years.

ComplaintsBoard
B
2:23 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Nelnet overcharge and to wrong account

I've been paying back my student loans for several months. Last month, Nelnet submitted an automatic withdrawal to the wrong account. The account they withdrew from had not been in use for several years. Not only did they withdraw from the wrong account, but they also withdrew more than the amount due...after I had submitted the regular payment from my regular checking account. On June 2, I paid my monthly balance using my regular checking account. On June 4, Nelnet withdrew another payment (which was more than the original payment) from an old account that I have not used in years. The first customer service representative apologized, admitted she did not see the old account number in the system, and was as puzzled as me as to where the old account had come from. She checked several screens to find that "Oh, I see, it looks like Nelnet got this number from 2001. It does not look like it has been authorized in quite some time." She asked me to hold with the assurance that her boss would be able to handle the matter. Her boss immediately blamed me, claiming that I had authorized the account recently and that he didn't even understand why I was calling him, the bank should handle the charges. Luckily the bank had initiated the call and my banker was on the line the entire time, so he helped me fix the problem on their end. My new goal is to pay off Nelnet as soon as possible so that they get as few interest $ as possible. If I had known how unreliable they were, I would never have chosen them as a lender.

Read full review of Nelnet
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
F
7:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Nelnet no transparency in calculating interest

I am not surprised there are so many of you with the same degree of confusion as to how NELNET calculates interest. I started wondering about it around 2 years ago (after 10 years of paying) and noticed the fluctuating interest fees. At that moment in time i was under the false impression my student loan was a fixed interest loan for 20k at 4.5%...boy was i wrong, it was compounding daily! I called nelnet and spent almost an hour speaking to a rep that didnt even know how to explain it to me. Eventually i found out that since its calculated daily the fees change due to the days in each month. After finding this out i decided to up my monthly payment from 150 to 400, only now have really begun to pay down my principle but still pay around $40 in interest each month. Whatever you do DO NOT pay the minimum. If you do the total you will pay back is double. They had me paying 150 a month for almost 20 years which in the end i would have paid them twice my original loan amount...anyway, I would be interested in joining a class action lawsuit for having no transparency in their financial practices.

Loan Summary:
Amount: 20k
Years Paying: 10 years
Total Paid: 17, 776 (88%)
Balance: 11, 000 (55%)
Interest Paid to NELNET: Almost 7, 000 (35%)

this is the beauty of compounding interest on student loans. what a nightmare for the whole country.

Read full review of Nelnet
Hide full review
ComplaintsBoard
M
12:45 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Nelnet abusive customer service

I've been treated horribly. Nelnet is standing in the way of me being able to purchase my first home by refusing to generate a letter informing my potential lender that I am still in school and that once I graduate I will be able to apply for lower payment options. Thats it. No promises no tricks just the honest truth specific to my needs. Not only did they deny me and continue to deny me this letter they treated me with disrespect and anger, never once trying to see my point of view or even faking empathy. They were bullies who seemed happy to deny me what I needed offering no options, no solutions, and no understanding. It was an abusive situation on more than one occassion. Horrible, horrible treatment of other human beings. Absolutely horrible.

Read full review of Nelnet and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
S
S
SCREWDBYNELNET
New York, US
Jul 23, 2012 3:35 am EDT

Nelnet keeps thinking my status(I'm on Social Security Disability)is self employment...ARE THESE PEOPLE STUPID, CRAZY OR JUST PLAIN GREEDY

S
S
Sign2
, US
Jun 08, 2012 9:20 am EDT

They have also Threatened me on several of the times i have talked to them. They dont only threaten they called over 8 times in one day to say the same thing, AKA (harassment)

ComplaintsBoard
E
3:54 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Nelnet third-party, affiliate marketing, and privacy options

I have consistently opted out of third-party and affiliate marketing whenever I sign on to Nelnet for self-servicing. However now, as a condition of being able to even use the website, I can no longer choose to opt-out of third-party and affiliate marketing. Today, I received a phone-bot message for a limited-time special direct loan consolidation program, which pointed me to a non-nelnet website. Sounded suspicious. I called Nelnet to opt out (again) since they have removed that option in their new website, but they pointed me to a dead internet link that is no longer valid. The CSR then said she can put me on the do-not call list if I gave her my phone number. After a few minutes of conversation, I asked her to recite my phone number that I previously gave her, but she could not recall the number. So I accused her of giving me lip service and for being a liar. The CSR said, "I'm tired of arguing with you and I don't have to take this from you. I'm putting you through to a supervisor." After a 20 minute wait, I was patched to a supervisor who emailed me a PDF document that I have to sign and mail back in just to opt-out of marketing. Nelnet claims the marketing call I received is exempt from my opting out of third-party and affiliate marketing because it is from the US Department of Education. So I called the US Dept of Education and confirmed that this offer is from them, that is is a limited-time, and that it is legit. The US Dept of Edu says that although I have loans from ACS, Great Lakes, and Nelnet- if I choose to consolidate then all of my loans will be randomly assigned to 1 of 4 services, with Nelnet being one of them. No thank you. If student loan accounts are going to be treated like commodities, then I would rather pay off my small $4k balance with Nelnet than risk a 25% chance of being stuck with Nelnet for the next 20 years. I wish I had a choice as a consumer who I shall have a business relationship with, since I very deeply value good customer service and robust privacy policies.

Read full review of Nelnet
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
12:03 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Nelnet poor customer service

Out of all the student loans I am currently in repayment of; the ones serviced by Nelnet are by far the most difficult and frustrating to deal with. Upon contacting Nelnet in order to reduce my monthly payment, I was informed that my application was accepted and that my loan amount due per month would be $272.29 for the first month and $286.90 going forward:

Dear [My Name],
Thank you for contacting Nelnet.
Your request for the extended standard repayment plan was approved and applied to your account. Your first monthly payment is due on 01/28/2012 in the amount of $272.29 and the remainder payments are in the amount of $286.90 starting 02/28/2012. The website will update on 01/27/2012.

Sincerely,
Kristin Babcock
Nelnet

Great! I was very excited considering I was paying $988.35 a month. On the 27th of January, I logged into my Nelnet account and issued my payment (even though the amount due had not updated to reflect the $272.29). Upon checking my Nelnet account the next day, I was told my account was past due by $716.06 ($988.35 (the original monthly loan amount that was supposed to be changed on 1/27 less my payment of $272.29).

Upon contacting Nelnet about A) the website not being updated (as they stated it would) and B) my past due balance; I was told:

Dear [My Name],
Thank you for contacting Nelnet.
Your account is scheduled for a monthly payment of $1, 043.89. Your account currently reflects 6 days past due in the amount of $716.06. You can go online to www.nelnet.com and click on “Manage My Account” to make a payment.

Sincerely,
Adam D.
Nelnet

$1, 042.89? Hmm. This is no where near the amount Kristin had told more; nor is it even the amount that's due on the website! Needless to say, at this point I was very confused. I wrote back to this message asking for explanation as to why my loan amount due each month was now more than when I originally applied for the lower payment/extended payment option. Even though my payment plan type had been changed on the website, my amount due is still the $988.35. Even as I write this complaint; the amount shown due each month does not reflect the amount stated by Kristin or by Adam.

I applied for lower payments on all my other students loans (as my cost of living has increased) and they were all resolved/reflected within 24 hours; loans serviced by Sallie Mae, Direct Loans, and my University directly.

Nelnet's customer service has done nothing but give me an absolute runaround in terms of my loans and has still be unable to provide me with accurate information on them. How can a company expect you to pay a loan properly if their own customer service can't even confirm how much I actually owe each month AND make it an amount that matches their website? Extremely frustrating; even after numerous e-mails, calls, and online chats.

Read full review of Nelnet and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
R
R
RTD123
Boston, US
Jan 10, 2012 9:10 pm EST

Nelnet systematically uses red tape, barriers and obstacles to keep their "customers" in the dark. The rep I just spoke to admitted that the web site is difficult to use. I have tried, unsuccessfully, to log in on several occasions. They offer the web site as a solution to a myriad of capabilities, but good luck accessing it. When I asked for information on what authorities regulate nelnet, the rep put me on hold for more than ten minutes before returning with the general toll free line for DOE and an email address within nelnet: ryan.zubrod@nelnetcustomersoultions.net. They refuse to accept phone calls regarding customer complaints. THIS IS THEIR USER FRIENDLY SOLUTION! I doubt the address is correct since their brilliant solution is to dictate a 40 character email address by phone.

They originally send 9 different statements to me on a monthly basis (at different times throughout the month). Their statements are impossible to interpret. When i requested a single combined statement they refused. They have cordially agreed to send me only two mailings per month now (at different times of month of course). They are still undecipherable.

Most recently I agreed to terms that would lower my payment to a more reasonable amount. However, the following month they had no record of such an agreement. Now they are demanding $1044 (which is apparently 13 days over due) or else they "may" report the late payment to the credit bureaus.

Whatever you do, do not leave D of E direct servicing. NelNet is a nightmare!

S
S
STUL
, US
Mar 29, 2012 2:44 pm EDT

This is typical Nelnet. Their reps are awful - rude and irritated while supposedly trying to help you. You are not alone - google Nelnet complaints sometime - thousands exist. This company will not survive with sleezy tactics like this one (they have others too). Someday we will read about all the unemployed Nelnet workers trying to pay their own bills and I can only guess they will receive the same treatment they dished out.

N
N
nelnetdesiree
, US
Feb 07, 2012 10:39 pm EST

I understand and apologize for your frustration. I would like to have a specialist work with you towards getting this issue resolved. Please give us a call at your earliest convenience, 1.888.486.4722. You may ask to be transferred to Desiree.

N
N
NelnetDanielle
Lincoln, US
Jan 11, 2012 1:54 pm EST

RTD123,

The email address you can use to contact us is nelnetcustomersolutions@nelnet.net or you may call 1.888.486.4722. If you continue having trouble with the site, please contact a representative to assist you.

In order to receive the minimum amount of statements, we recommned aligning your due dates so that statements are all generated on the same day.

When applying for a new repayment plan, please allow up to 30 days to take effect as we must re disclose the account. Please let us know if you have any additional questions or need assistance.

ComplaintsBoard
S
11:59 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Nelnet poor customer service

Out of all the student loans I am currently in repayment of; the ones serviced by Nelnet are by far the most difficult and frustrating to deal with. Upon contacting Nelnet in order to reduce my monthly payment, I was informed that my application was accepted and that my loan amount due per month would be $272.29 for the first month and $286.90 going forward:

Dear [My Name],
Thank you for contacting Nelnet.
Your request for the extended standard repayment plan was approved and applied to your account. Your first monthly payment is due on 01/28/2012 in the amount of $272.29 and the remainder payments are in the amount of $286.90 starting 02/28/2012. The website will update on 01/27/2012.

Sincerely,
Kristin Babcock
Nelnet

Great! I was very excited considering I was paying $988.35 a month. On the 27th of January, I logged into my Nelnet account and issued my payment (even though the amount due had not updated to reflect the $272.29). Upon checking my Nelnet account the next day, I was told my account was past due by $716.06 ($988.35 (the original monthly loan amount that was supposed to be changed on 1/27 less my payment of $272.29).

Upon contacting Nelnet about A) the website not being updated (as they stated it would) and B) my past due balance; I was told:

Dear [My Name],
Thank you for contacting Nelnet.
Your account is scheduled for a monthly payment of $1, 043.89. Your account currently reflects 6 days past due in the amount of $716.06. You can go online to www.nelnet.com and click on “Manage My Account” to make a payment.

Sincerely,
Adam D.
Nelnet

$1, 042.89? Hmm. This is no where near the amount Kristin had told more; nor is it even the amount that's due on the website! Needless to say, at this point I was very confused. I wrote back to this message asking for explanation as to why my loan amount due each month was now more than when I originally applied for the lower payment/extended payment option. Even though my payment plan type had been changed on the website, my amount due is still the $988.35. Even as I write this complaint; the amount shown due each month does not reflect the amount stated by Kristin or by Adam.

I applied for lower payments on all my other students loans (as my cost of living has increased) and they were all resolved/reflected within 24 hours; loans serviced by Sallie Mae, Direct Loans, and my University directly.

Nelnet's customer service has done nothing but give me an absolute runaround in terms of my loans and has still be unable to provide me with accurate information on them. How can a company expect you to pay a loan properly if their own customer service can't even confirm how much I actually owe each month AND make it an amount that matches their website? Extremely frustrating; even after numerous e-mails, calls, and online chats.

Read full review of Nelnet
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
12:28 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Nelnet worse than other lenders

I've been a Nelnet customer for about 6 years now, and of the 3 student lenders I deal with they are by far the worst. Here are the main problems I've run into with them:

1) The electronic payment system is very tricky to set up and and make changes to. I switched banks a couple years into my payments and tried to change the information on Nelnet's debiting system. I left a small reserve of money in the previous bank in case something went wrong and the debits didn't switch, but after 3 months and at least 5 attempts to switch the information (including both online and over the phone with customer service agents), Nelnet continued to withdraw money from the original bank account even after I canceled the automatic payments altogether, eventually overdrawing it AND charging me their own substantial fee in addition to the bank's overdraft fee. On top of this, I could only find out that the errant debits were taking place from the bank's website. I never received a single phone call, email, or even "secure message" on the website to tell me that my bank change request hadn't gone through.

2) The electronic payment system takes up to 60 days to register changes. Even when the system works and doesn't accidentally revert to outdated information. I'm pretty sure that if all the correspondence took place by pony express, it still wouldn't take 60 days for changes to go into effect. The only reason I can see for this is that they know their system sucks, and they want to give themselves a cushy 2-month padding of zero responsibility.

3) They sometimes refuse to use any other method of delivery than snail mail. I just discovered this problem in the last week. I needed some paperwork filled out by the lender and returned quickly, so I had it faxed to them, and they decided to mail it back. I spoke to several customer service agents and a supervisor, and they claim it's company policy (for privacy reasons?) only to mail certain kinds of forms. This wouldn't bother me so much if I didn't have the exact same forms faxed back to me from my two other lenders.

I suppose what it all comes down to is that the other lenders I've dealt with have been much better and easier to work with than Nelnet at every single turn. Each of the above problems did not occur with my other lenders, both of whom I've been using longer than Nelnet. Communication and interaction-wise, Nelnet appears to be stuck in the 1970s. If I could go back to when I was first making my decisions about who to take out grad school loans with, I would absolutely pick any other lender instead of Nelnet.

Read full review of Nelnet and 8 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
8 comments
Add a comment
J
J
JSM7
, US
Feb 09, 2017 11:58 pm EST

Nelnet is a financial predatory institution. I don't have to be a mathematical wizard to understand when i'm being deceived and having my financial earnings taken away from me. The idea that a loan goes from 32k to a over surprising 46k and counting, is mind-bottling. There systemic forbearance process cheats every student loan borrower in interest. Oh, you can make a payment today, oh, you got laid off, oh, you lost your job, oh we're sorry that your mother, father, brother, sister died, no problem... We will just apply 1k in interest or more to help. Help me, you are nothing but crooks, cheats, theifs... Your institution embodies and encapsulates what is wrong with the system. You penalize someone who is earning a living but fail to account several factors in a person's cost of living such as but not limited to someone's 401k, ira, retirement, thrift savings plan, life insurance, medical insurance, roth ira, and pension. Oh, i forgot you don't understand the big, big difference between gross amount and net income... Big, big difference. This the problem with this institution, just because its legal does not make it right.

P
P
Pikkewyn
Lake Wylie, US
Dec 12, 2013 4:50 pm EST

Every complaint anyone has made so far makes perfect sense. They are by far the most difficult company I have had to work with since first taking out student loans. If you complain or even ask a damn question they are very rude. If you ask for help, they pretty much tell you to figure it out for yourself. For example, I need to know how much interest I paid this year as part of an application for Medicaid. When I asked how to download that info, I was told just to look at my payments history and add it up myself! Now I need to send proof to the Medicaid office so what am I supposed to do? Send screen shots? That's exactly what I will do with a letter explaining how unhelpful this company is.
But what do they care? It's not like you can dump them for another business.

K
K
Kecklz
np, US
Jun 24, 2013 2:26 pm EDT

My Wife has a loan with Nelnet and I have to agree that they are the most crooked company I have ever come across. They make Enron look like Jesus in comparison. We had the same issue with switching quickpay to our joint account. We even had the old bank account completely deleted off her Nelnet account. Yet 6 months later we discover through the bank that we have an overdraft charge on her old bank account because Nelnet started withdrawing from the old account. The joint account shows up as the only payment option with the old account nowhere in sight. Spent days with rude customer service reps telling us it was our fault and yet they couldn't even answer why they were taking money out of the wrong account when the quickpay only showed the joint account. The rudest person was the manager Allison who absolutely refused to admit any wrongdoing or even consider that possibility that the mistake was on their end. My advise is to stay away from these crooks. They steal your money, your time, and they blame you for it.
Also received a $3 late fee after the fact for a payment we mailed in because we asked that all bills be mailed from now on since they can not be trusted (We are going to switch banks soon so they don't have any access to steal anymore of our money). We mailed the check in a week before the due date and were charged a late fee. My wife called them and they said that they charge a late fee for any payment received 15 days after the due date. That made absolutely no sense considering that 15 days after the due date was still 2 days in the future! CROOKS! STAY AWAY! THEY WILL ROB YOU BLIND!

N
N
ninamarie
San Francisco, US
Dec 07, 2011 6:00 am EST

Also, ppl, NEVER EVER do automatic payments! Ever! Never give a company like this access to your bank account. Go online and make a payment each month, but do not sign up for automatic payment programs. Make sure you print out a hard copy of each electronic payment from your checking account. Keep them all in one place with your loan docs so you can whip them out when Nelnet plays their dirty games.

N
N
ninamarie
San Francisco, US
Dec 07, 2011 5:56 am EST

If you've made payments, why don't you have copies of those payments from your bank? You should keep a hard copy of every electronic transaction or cashed check --- your bank can provide you with copies.

S
S
sandykmac
Dallas, US
Aug 31, 2011 6:51 pm EDT

I'm going to update because after posting I found their facebook page and posted my concerns. A representative contacted me, I gave him my phone number and he called. My checking account should be taken care of in the near future. The Kwikpay is finally cancelled and I should be back in the black soon. Luckily, this checking account is used mainly for the Nelnet payments, so I won't have to worry about this affecting anything else.

S
S
sandykmac
Dallas, US
Aug 31, 2011 5:44 pm EDT

I agree with you. I had my payments lowered for financial reasons. My bills say I owe $0.00, but they continue to debit my account for an amount that is greater than my payments were before I tried to lower them. I'm having a bigger financial hardship due to trying to get help from this crooked company. I was told I had to separately cancel Kwikpay so I did. That should not be necessary when your statement lists a payment due of $0.00, but this company is out to collect money at any cost. I went in and canceled the Kwikpay and they debited my account again. I'm getting so deep into a hole just because I tried to get assistance. Why the government sold my loan to these crooks, I'll never know. Someone somewhere is getting a really nice kickback, I'm sure.

N
N
Nelnet Tricia
Lincoln, US
Aug 29, 2011 2:43 pm EDT

If you would be willing to contact me directly so that I can review your specific situation I would love to speak with you. You may call the regular customer service line and request to speak with me, 1.888.486.4722 and my name is Tricia. You can also e-mail your account information to nelnetcustomersolutions@nelnet.net and place Attn: Tricia in the subject line. Please do not provide any account specific information on this site. When I read your post I am very concerned with some of the information you have provided.

ComplaintsBoard
S
6:57 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Nelnet fraudulent charges

This company runs a great scam. I applied for and received an income based reduction. My statements say I owe nothing until November of this year. My payments were $199.43 and I was signed up for the Kwikpay. The month that I reduced my payments, my checking account was suddenly debited for $226.23, an increase which caused my account to be assessed a $30.00 overdraft. Okay, my fault, but why the extra amount? All well and good, but then this month, my account gets debited for $226.23 again while my statement says amount due is $0. I logged onto the website as soon as my bank informed me that I was overdrawn and I sent them a message stating the facts. Today, I get an answer and they tell me that since I am signed up for Kwikpay, it's going to keep debiting my account. The day I logged on, I had also canceled the Kwikpay so that this would not happen again. I don't think I should have to pay my bank the $30 overdraft fee for their scam. To increase the amount that they debit my account as soon as I get approved for a reduced payment is totally underhanded. Why ESL would sell my account to them, I'll never know. I guess they were trying to balance the budget on my back.
Why does this company think I asked to reduce my payments? It sure isn't because I wanted to pay more. I would like to get my finances under control and having all these extra charges is not doing me any good. Wish we could choose the company we pay, but that isn't possible when the company we choose sells our account to shysters like these.

Read full review of Nelnet and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
C
C
Consumer Concern
Denver, US
Dec 02, 2011 1:23 pm EST

I am also not happy with Nelnet and I haven't even graduated yet. The funny thing here is that the Dept of Education sold many loans to Nelnet a couple years ago.

My loans did not originate at Nelnet. My school gave me few options as far as student loan lenders were concerned - which I thought was weird and a set-up on their part (an obvious attempt on the school's part to provide me with a preferred lender, this instance being Bank Of America or Discover).

I chose Bank of America at the time.

One day I received a letter stating that Nelnet would now be my loan holder, something which I had no prior knowledge of, nor expected. I heard something about Obama passing a bill that would restructure the student loan system, but nothing that was well circulated or informative enough.

And as I've been doing my homework on the company I have found they are involved in some unsavory business practices. In one instance even settling a lawsuit brought against them for $55 mil!
Source: http://www.huffingtonpost.com/2010/08/13/nelnet-lawsuit-settled-st_n_681856.html

In fact, if you do a search on Google for "nelnet scam" you will discover a ton of complaints against them. primarily, changing the amount of monthly payments, incorrect accounting of fees, etc. But that's just the tip of the iceberg.

Their involvement with JP Morgan/Chase and Citigroup should say something about their involvement with unethical corporations that have been bleeding and sucking people dry.

To quote a Democratic Underground post on this: "Today, college educations are virtually dependent upon transfer payments and tens or even hundreds of thousands of dollars in debt taken on by families and students, induced and coerced by both schools and lenders who do not even comply with the law in an astounding number of cases, and whom have together lobbied for Federal Laws that are blatantly unconstitutional attachments of financial obligation for those who are, under the law, legal adults."

"This is Constitutionally indefensible and amounts to nothing other than preying upon our youth through the use of them as "levers" to both induce them to take on unconscionable debt and, when possible, abuse their parents - all for the benefit of the banksters who, this lawsuit alleges, don't even comply with the thin protections that Federal Law is supposed to provide!"
Source: http://www.democraticunderground.com/discuss/duboard.php?az=view_all&address=389x6806888

If I were you, I would consider looking at a way to transfer my loans to your own bank. I am currently looking at this option for myself because I do not like knowing that my loans are being handled by a company I knew nothing about until they started "servicing" my loans. I'll keep you updated as to my progress and what I find out along the way!

ComplaintsBoard
C
9:58 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Nelnet loan repayment

So I had a Wells Fargo student loan that was then bought out and now serviced by Nelnet.

I took a semester off and had to start repaying on some loans, which I understood well enough. They sent me out my statements, and since they were more than I could afford, I signed up for income-based repayment. It went through, and then I signed up for e-statements.

Now, I have been paying bills online for years through many different businesses. I know how to read statements, and I ALWAYS pay my bills on time.

A couple of weeks after my income-based repayment was approved and I was signed up for e-statements, I got an e-mail saying that my statement was ready and that I could log-in and read it under "my secure e-messages" on Nelnets website. I did this and saw that I owed about $6. I was shocked at how low it was, and I had more than enough to spare, so I paid about $30. I logged in a couple of days later to make sure I didn't have to pay anything else and nowhere I could see that I owed anything. The next month rolled around, and I received another e-mail saying that I have an e-statement ready. I logged in to Nelnet, and my statement said that I owed $0 and that $0 was late. I was confused, but I just gave it a couple more days and logged back in and I didn't have any new messages and the $0 due remained the same. So I didn't pay anything! I know that when I overpay for my car loan, the extra that I pay rolls over so I don't owe as much the next month, and that's what I thought had happened here.

A couple of weeks went by and I kept on getting calls form 1-888 numbers. I thought it was just my internet provider calling me again about trying to get me to buy cable, so I didn't answer them for a couple of days. When I did finally answer it, it was Nelnet. They told me that I was 60 days overdue and owed them $262.

Unfortunately, I did not have my computer in front of me at the time, and when I was telling the woman on the phone that I was receiving the statements saying I didn't owe anything, she thought that I was lying to her. She said it was impossible and that I owed them $262 and that I was overdue, and of course I was supposed to pay every month, even when I told her that it was saying that I didn't owe anything! I was infuriated. I started bawling because I never pay anything late. I told her that I would just pay it, and she said that she could put it in deferment. I told her no that I wanted to just pay it, and then she kept telling me she could put it in deferment. I didn't want to deplete my savings and I was really upset, so I agreed to it.

I then find out that they reported to a credit agency that I was deliquent, and that I was 180 past due on a loan. There was not even 90 days from when I got a statement in the mail saying I owed them anything from the time this happened. I found out they reported it to the credit agency because my credit card company decreased my credit line by $2000 because of something on my credit report.

Oh, and I found the place on Nelnet's website where it said that I owed them money. Even though their statements said nothing, which maybe I'm crazy, but if I statement says that I owe $0 and $0 in late payments, this leads me to believe that...oh I don't owe anything! Anyhow, although the statements in my "secure messages" said I didn't owe anything, when I clicked on "repayment options" and THEN onto "Pay now" (where by the way I would have gone if I were to have been lead to believe that I owed anything) that is where it finally said I owed them $262, but it didn't say where or why like a statement.

I tried calling them, and couldn't reach a human, so I e-mailed them explaining what had happened. I received an email and a letter in the mail. The letter in the mail showed that they took the mark off of my credit report, but did not say anything about it. In the email, they didn't say anything about the complaint I made about making their system actually work so if you owe anything, the statements should show it, or it should be received in an email. Just a harsh email back saying that I was late on making a payment.

Thinking about Nelnet makes me sick to my stomach for the hell that it has put me through.

Read full review of Nelnet and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
N
N
neeley34
Madison, US
Feb 07, 2012 5:34 am EST
Verified customer This comment was posted by a verified customer. Learn more

Couldn't agree with the complaint more. The problem with Nelnet is they are two faced and when they talk to you on the phone and reassure you things will be ok when they mess up, they are actually just trying to get you off the phone so you they can figure out what they did wrong and cover their tracks so they won't be sued.

N
N
NNGeoff
Lincoln, US
Aug 03, 2011 4:22 pm EDT

Hi Chrissy, This sounds like quite an unpleasant ordeal. I couldn't tell if things had been completely straightened out or not, but if you'd like some clarification or perhaps were assessed late fees please send me an email. I would like to give your concerns the attention they deserve. Please email me at nelnetcustomersolutions@nelnet.net subject NNGeoff.

Sincerely,
Geoff K.
Nelnet

ComplaintsBoard
M
9:36 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Nelnet fraud

I have been sitting on hold now for 35 minutes waiting to get through to Nelnet. Their harrasment started about 2 months ago, the fact that they were paid off 3 years ago for a loan that was not valid has not stopped them from robo calling us at all hours of the day. I thought it was illegal to call someone at 7:00am. Dealing with Nelnet was the worst experience of my life. Do not get involved with them they are liars and so vile, there are no words to describe them. Save yourself a lot of heartache and do not deal with Nelnet, they are ###.

Read full review of Nelnet and 6 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
6 comments
Add a comment
L
L
LyndaAnne
, US
Aug 06, 2015 3:51 pm EDT

I was simply trying to set up a payment plan for Fall classes which hadn't even started yet. I used a credit card for the auto deductions. It expired, so I tried to use a new card and have them run it again the day it was due at 3pm. They said they would not run my payment twice and that I now owe $30. How does anyone who works there live with themselves? They have the worst web site. For as much money as they steal, they must have enough for a user friendly web site, so I can only assume it is intentionally bad. They sent me an email stating :

"In accordance with your NBS agreement, a $30.00 returned payment fee will be assessed for each payment attempt that is returned. The $30.00 returned payment fee will be automatically deducted from your account within 10 days of the date on this letter.

You may view your account balance, payment amount, and manage your account at www.mypaymentplan.com. Select Account Setup to create your own username and password. For verification by phone or online you will need the Agreement Number, Access Code, and Institution ID located above and to the right of this letter.

Do NOT reply to this message. Replies will not be read.”

However, I was NEVER given a NBS agreement. When you visit the web site, and review every page available, there is absolutely no record of a NBS agreement. I have nothing but emails directing me to visit the site for answers to questions.

HERE’S THE FIRST EMAIL THEY SENT:

e-Cashier Registration Confirmation

You have successfully completed your payment registration on e-Cashier for City College of San Francisco, Fall 2015. Your payment arrangements will be confirmed by e-mail or letter.

Your agreement number is XXXXXX.

The nonrefundable enrollment fee for this agreement has been processed along with your down payment, if applicable.

If this payment fails, this agreement will be terminated.

Please remember your monthly payments will be processed automatically.

Thank you.

Nelnet Business Solutions

[protected]

ecashier@nelnet.net

HERE’S THE NEXT:

Nelnet Business Solutions Confirmation Notification

RE Student: Lynda Williams

Dear Lynda Williams,

June 10, 2015

Thank you for using Nelnet Business Solutions to make your payment for City College of San Francisco. The person responsible for payment on this agreement is Lynda Williams. The total balance due is $485.00. Your down payment and enrollment fee of $115.00 has been processed. Please note: If your down payment attempt fails, your agreement will be terminated and you will be required to reenroll through e-Cashier or make immediate payment to City College of San Francisco. Your first payment in the amount of $97.00 is scheduled for August 5, 2015. Payments will be processed automatically until the balance is paid in full from your credit card account with VISA.

In the event a payment is returned unpaid, you will receive notification from Nelnet Business Solutions stating how the returned payment will be handled. All remaining scheduled payments will continue as per your agreement.

A $30.00 Nelnet Business Solutions Returned Payment Fee will be automatically assessed to your account.

You may view your account balance, payment amount, and manage your account at www.mypaymentplan.com. Select Account Setup to create your own username and password. For verification by phone or online you will need the Agreement Number, Access Code, and Institution ID located above and to the right of this letter.

This confirmation notification is based on the terms of your original agreement.

Please keep this confirmation notification for your records.

Do NOT reply to this message. Replies will not be read.

Let us review their “communication” again.

First email:

Let us review their “communications” again:

First email:

"In the event a payment is returned unpaid, you will receive notification from Nelnet Business Solutions stating how the returned payment will be handled. All remaining scheduled payments will continue as per your agreement."

Second email:
"In accordance with your NBS agreement, a $30.00 returned payment fee will be assessed for each payment attempt that is returned. The $30.00 returned payment fee will be automatically deducted from your account within 10 days of the date on this letter.”

Is this sketchy or what? Never mind, I have never received a NBS agreement. Look how vague and misleading it is. If the NBS agreement was presented during the registration process, I was never given a copy of it. EVER. I did not realize at the time I was supposed to memorize it. The point is that they intentionally use poor communication, unfriendly web sites, discourteous customers service goons, and thug like tactics. They have already been exposed:

"Nelnet had a whistle blower that turned them in for fradulent activity with the Government, from what I see on the internet to the tune of 55million.” https://www.change.org/p/nelnet-gouges-government-and-pays-citizens-still-paying#?opt_new=f

How much more proof do we need to present before these crooks are shut down?

I dropped the classes so that I wouldn't have to do business with them. I'll just wait and register if/when I can pay cash up front.

D
D
Doris
, US
Mar 13, 2011 12:57 am EST

PLEASE sign the petition on Change.org we are being cheated and lied to. Look at all the complaints ! 2 years of paying with no receipt of any kind, doctor signatures being ignored, mismanaged greed.
http://www.change.org/petitions/nelnet-gouges-government-and-pays-citizens-still-paying#?opt_new=f
I have put this on facebook, twitter and you can sign the petition at Change.org

J
J
jacqueline morales
Altamonte Springs, US
Feb 01, 2013 11:41 am EST
Verified customer This comment was posted by a verified customer. Learn more

I Have request on several occasions information about my student loan through Nelnet, and have been told that i can not get information that i have to go through the school. The school is the why i am requesting the information. I feel that The school that i am attending owes me a great deal of money and i have yet to receive any money due from money left over from my loans. The school will not speak to me about this matter, i went on my school site and all my records are gone. I am requesting all financial document pertaining to my student loans.

D
D
Dan In Colorado Springs
Colorado Springs, US
May 03, 2012 11:50 pm EDT

My Name is Dan after 22 years Nelnet says i owe them app 7000$$$, I have sent them 3 different US Certified Mailings claiming that I have already paid my school debts, & that I am disputing their claim that I owe the money that they say. Here is the kicker after 20 years i have found the actual check stubs for my payment on the original loans(which were SLS and Unipac parent plus loans). I had O and I repeat O contact from Nelnet or any other Loan companies from 1992 through 2010. I actually faxed a copy of the check stubs(Money order copies from the United Bank of Denver, and a receipt from my school saying that balance was paid in full... Here is the punch line after I faxed these proofs, I have never heard back from Nelnet, and the have garnished my 2011 Federal and Colorado State tax returns with NO warning and NO DUE PROCESS. Also Nelnet continues to smash my credit! I have requested a copy of the actual student loans and a copy of any and all contractual paperwork affiliated with the so called debt that they say that I owe! Heres the only thing they have provided me= A copy of my signature from back in 1991, THEY DID NOT ACCOMPANY THE ACTUAL CONTRACT OR A WRITTEN EXPLANATION OF THE AFFORMENTION DEBT-(ONLY A COPY OF MY SIGNATURE). Please help! I have requested a formal hearing with Nelnet In Person at a table, with proper representation for them and myself. Again 0 contact!

Dan In Colorado Springs

N
N
ninamarie
San Francisco, US
Dec 07, 2011 6:04 am EST

Document any illegal collection attempts and notify your attorney general's office. Also, take them to small claims court with documented evidence of their illegal debt collection tactics and you could be awarded up to $10K per infraction.

N
N
NNGeoff
Lincoln, US
Aug 02, 2011 6:42 pm EDT

mrsgrub-Hello my name is Geoff and I help monitor social media sites for Nelnet. I would like to see your issue resolved. Please do not post any personal information on this site, but if you would send and email to nelnetcustomersolutions@nelnet.net with the subject of NNGeoff I be happy to assist.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Nelnet customer service

Website

www.nelnet.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Nelnet?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Nelnet Customer Service. Initial Nelnet complaints should be directed to their team directly. You can find contact details for Nelnet above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Nelnet. Discuss the issues you have had with Nelnet and work with their customer service team to find a resolution.