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I bought 5 Indian movie DVDs from them. Two of them were totally defective. I e-mailed them to say the nature of defects and I wanted to return them for credit card refund or substitute DVDs of same value. They promptly sent me a Return Authorization Number ([protected]) and an address (quoted above) for returning. Their e-mail was dated Feb. 2, 2010. I returned the items to them by First Class mail (U.S. P.S.) on the same day. I am still holding the postal receipt. Not hearing from them in 8 days (postal mail takes 2 days to go from Cambridge, MA to Newark, DE), I gave them an e-mail reminder on Feb. 10, 2010. I have still not heard anything from them till tonight (Feb 17).
A similar thing had happened in the past. I had a store credit from them for a returned DVD. I wanted them to adjust the store credit with my current order which they did not do. Then when I blasted them by e-mail, they gave me a credit card refund for the amount.
This is a dishonest business. Their business practices are less than clean. I want Yahoo Small Business to take remedial action, and save customers like me from losing money to them. I shall never agian do any business with them
Thanks.
Silabhadra Sen
A Very Dissatisfied Customer
[protected]@yahoo.com
The complaint has been investigated and resolved to the customer’s satisfaction.
Does anyone know what happened to Nehaflix.com? I can't open their website.
I've been dealing with Nehaflix.com for 6 years now. To be honest I have had some bad DVDs but it is mainly the manufacturer's fault since they were defective to begin with. Nehaflix has replaced them in a turn around time of 5-10 business days from the time I mail them.
The guy above hasn't considered the fact that US mail may have lost the package which is not their fault. US mail lost my return DVD. I contact Nehaflix and they said they didn't receive it. I thought it shouldn't take that long for package being mailed from New Jersey. Nehaflix gives 30 days for a package is not received... If it’s not received in 30 days they consider it lost in the mail. Nehaflix contacted me after 30 days if I received the package or not and mailed out the replacement. Two months later, I received my initial return DVD going to Nehaflix back from the post office. My package had tire marks as though it may have been ran over.
You can't find a more reliable and ethical Indian DVD company on the web today. I would definitely recommend Nehaflix.com to others.
Happy customer,
Sonia S
soniashah75@gmail.com