Negri Electronics — Coupon Scam- Poor Customer Service
I researched Negri Electronics only after having a problem with Mr. Ryan Negri.
Sadly, they are indeed the scammers they are portrayed here and in other forums and BBB complaints.
In my situation, I placed an order on his website for over $700 on a new phone. The website clearly and UNCONDITIONALLY stated that there was FREE shipping on all orders over $499, thereby qualifying me for the offer.
I used a $25 online coupon which was perfectly legit since the free shipping offer did not exclude it ANYWHERE on his site. Later when I reviewed my bill, there was a FedEx shipping charge.
I contacted Negri THREE times and no response. On the fourth try, I got a response from Ryan Negri stating that I was not eligible because I had used a coupon. I responded by stating that there was no such condition on his website and that I wanted my shipping refunded.
Within minutes of my email, Ryan Negri responds telling me that if I refuse the shipment I will be charged a refusal fee of $25 and that I would not receive a refund for my shipping charges. In turn, I responded that it was not acceptable and that if I did not receive my shipping refund I would be filing a credit card company chargeback. Guess what... here's HIS rude and thoughtful reply:
Thank you for your honest email and your attempt to threaten us here and Negri Electronics. It's great to have such loyal and honest customers who are put such high values on morals. Its unfortunate that you placed the order and paid for shipping. Paying for the item at the price stated is actually a legal binding contract, and you may fight this with your card company or with us. I have no intention of refunding your shipping charges, nor do I have any intention of assisting you in your order in any way. You have gone above and beyond as far as your actions and no customer will EVER extort me or my company and get away with it. Please refuse the order and you will be refunded according to our store policies. I do not have to elaborate how absurd your request is when using a $25 off coupon, but you get the just of it. Do what you wish. Since the item is discontinued we will have no issues reselling this. Again, have a great night.
I suppose in Ryan Negri's world, a customer asking for a refund on shipping charges is considered "Extortion". In the common world, it is known as getting what you paid for. I paid for a product in good faith and under the falsely advertised offer of FREE shipping. If that was not his intent, then he should not advertise it as such. Here's his ad which he's now removed:
For a limited time, Negri Electronics is offering FREE SHIPPING on all orders over $499.99. Every order over $499.99 will qualify for Free Ground Shipping. No coupon code is required. All orders that qualify for Free Shipping will ship within 24 hours of placing your order. Your order will ship FedEx Ground, unless the item is in stock at our distribution center in Hong Kong. In this case your order will still ship 2nd day air - free of charge.
This is our "Thank You" to you for being loyal customers. This offer is limited and will expire October 1st, 2010.
Anyone even thinking about doing business with Negri Electronics or Ryan Negri should consider his lengthy public record of scams and exploited customers. Add me to that list. Unlike most that have been successfully screwed by him, I WILL NOT. Mr. Negri has never learned that every once in a while in life you run into that one individual you should never attempt to screw. I happen to be one of those persons, I despise cheats, scammers, and common thugs.
It took my Credit Card company less than 8 hours to process my chargeback complaint against Negri Electronics.
Evidently the Credit Card company found the evidence so overwhelmingly convincing that it did not merit any delays. I encourage all that have been wrongfully charged by Negri Electronics or have unresolved quality and/or return issues with Ryan Negri and Negri Electronics to promptly file their complaints. Be sure to save all transcripts, receipts, or web site snapshots as evidence and submit them with your complaints.
Above all, be persistent and don't take NO for an answers, from Negri or the Credit Card company. As consumers, we have rights that can only be preserved when we fight for them and not just roll-over in futile acceptance.
Complaints with other consumer protection sites, BBB, as well as Federal and State agencies will follow. Until such time that Ryan Negri and Negri Electronics atones for their deeds with a sincere apology and change their reprehensible business practices, threads like these will continue to inform the public and serve as a red flag to potential Negri victims.