Nedbank / no client service or care to give service

United States Review updated:

I was offered a perm gold credit card about 16 years ago. Never asked for it or needed it as I bank with absa. I did however habe a bond with the perm. Nedbank then took over the perm and my accounts then fell to nedbank. I wont go over all the problems I had with nedbank home owners insurance on my bond account with a balance of r7000. After having this credit card for 16 years never missing any payments and always settling my card in full, I was told in late december to go the alberton branch and collect my new card.In middle january I collected my new card after standing 2hours in the information queue. I have given up trying to get credit card statements from nedbank timeously and got them instead at the atm at an additional cost to myself monthly. So in february I did just that. The card was retained by the atm and was told to contact my branch. I phoned to block the card only to find out that my card was already blocked as early as december before I even collected it. Yet my account was active. I phoned card division where I was told that I had complained about a admin fee (Never contacted nedbank) and the card was blocked. I lost r50 in my acc and happy to rid of nedbank.

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  • Ww
      20th of Jan, 2011

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  • Lo
      2nd of Feb, 2011

    Hi Izinade. Please can you email your acocunt and contact details to [protected] or call our complaint helpline on 0860444000 who will assist in resolving and responding to your concerns. Regards, Louanne

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