Menu
NeatGrab Customer Service Phone, Email, Contacts

NeatGrab
reviews & complaints

www.neatgrab.com
www.neatgrab.com

Learn how the rating is calculated

1.0 16 Reviews

NeatGrab Complaints Summary

0 Resolved
7 Unresolved
Our verdict: Engaging with NeatGrab at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verified
The authenticity of the customer service contact information for NeatGrab has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of NeatGrab. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

NeatGrab reviews & complaints 16

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
9 reviews
Sort by:

Newest NeatGrab reviews & complaints

ComplaintsBoard
O
8:40 am EDT
Verified customer This review was posted by a verified customer. Learn more

NeatGrab NeatGrab Review: Affordable and Stylish Fashion with Some Shipping Delays

I recently stumbled upon NeatGrab and decided to give it a try. I must say, I was pleasantly surprised with my experience. The website was easy to navigate and had a wide variety of products to choose from. I ended up purchasing a pair of black sneakers and a floral dress.

The checkout process was smooth and I received a confirmation email shortly after. Shipping was also quick and I received my items within a week. The quality of the products exceeded my expectations and I have received numerous compliments on my new shoes and dress.

Overall, I highly recommend NeatGrab for anyone looking for affordable and stylish clothing and accessories. The only downside is that some items may take longer to ship, so be sure to check the estimated delivery time before making a purchase.

One thing to note, however, is that customer service can be a bit slow to respond. I had a question about my order and it took a few days to receive a reply. But once I did, the issue was resolved quickly and efficiently.

In conclusion, NeatGrab is a great option for those looking for trendy and affordable fashion. Just be sure to double check shipping times and be patient with customer service.

Read full review of NeatGrab
Hide full review
ComplaintsBoard
N
7:21 am EDT
Verified customer This review was posted by a verified customer. Learn more

NeatGrab NeatGrab Leggings Review: Disappointing Customer Service and Lack of Communication

So, I bought some leggings for my wifey from NeatGrab back in November of last year. It's been a hot minute since then, and I still haven't heard anything from them except for some automated messages. I've been trying to reach out to them, but my emails keep bouncing back. I'm starting to think that they might have gone out of business or something. It's a bummer because I was really looking forward to surprising my lady with those leggings, but it looks like that's not gonna happen anytime soon.

Read full review of NeatGrab
Hide full review
ComplaintsBoard
R
6:28 am EDT
Verified customer This review was posted by a verified customer. Learn more

NeatGrab Warning: Terrible Customer Service and Communication Skills at NeatGrab.com

This company is the absolute worst when it comes to ordering anything from them. I highly advise against purchasing anything from NeatGrab (neatgrab.com) as you will be left in a state of computer hell trying to communicate with their non-existent customer service team. I had to beg for information about my order for a whopping two months before finally receiving an email response. However, the response was far from professional as it contained a vulgar phrase that I cannot repeat here. It's safe to say that I was not impressed with their customer service skills.

To make matters worse, they still owe me $50. It's frustrating to think that I spent my hard-earned money on a product that I never received and now have to deal with the headache of trying to get my money back. I'm not sure how this company is still in business with such poor customer service and lack of communication skills.

Overall, I would not recommend NeatGrab to anyone. Save yourself the trouble and find a different company to purchase from. It's not worth the headache and frustration that comes with dealing with their unprofessional behavior.

Read full review of NeatGrab
Hide full review

Is NeatGrab legit?

Our verdict: Complaints Board's thorough examination reveals NeatGrab as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, NeatGrab stands out for its commitment to quality and security. Clients considering NeatGrab should delve into its customer service record to gauge compatibility with their expectations.

NeatGrab earns 91% level of Trustworthiness

Perfect Trust Endorsement: NeatGrab achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

A long registered date for neatgrab.com can be seen as a positive aspect for NeatGrab as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of NeatGrab's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Neatgrab.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Neatgrab.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up NeatGrab and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Adult content may be available on neatgrab.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • While NeatGrab has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 7 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to NeatGrab. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
H
Verified customer This review was posted by a verified customer. Learn more

NeatGrab NeatGrab Review: Unreliable, Unresponsive, and Sketchy - Don't Waste Your Money!

I gotta say, I'm pretty disappointed with NeatGrab. I was really excited to order some tights from them after seeing their link on Facebook. They looked like a legit company and the prices were reasonable, so I went ahead and placed my order. But boy, was I wrong.

It's been two months now and I still haven't received my tights. I've tried contacting them multiple times, but all I ever get is an auto reply email. It's like they don't even care about their customers. I mean, come on, I spent 40 bucks on these tights and I can't even get a response from them? That's just ridiculous.

I'm starting to think that NeatGrab is a scam. I mean, why else would they be ignoring my emails? I'm definitely going to contact my bank and see if they can help me get my money back. I don't want anyone else to fall for this scam like I did.

Overall, I would not recommend NeatGrab to anyone. They're unreliable, unresponsive, and just plain sketchy. Save yourself the trouble and shop somewhere else.

Read full review of NeatGrab
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

NeatGrab Mixed Feelings: My Experience with NeatGrab's Customer Service

I recently made a purchase from NeatGrab and I have mixed feelings about my experience. I ordered a shirt and some leggings from their website and while the shirt arrived in a timely manner, it did take a few weeks. However, I was disappointed to find out that my leggings had not even been made yet. I reached out to their customer service team via email to inquire about the status of my order and it took a while for them to respond.

When I finally did receive a response, I was taken aback by the unprofessionalism of the message. The email simply read "Hello, $#*! You. Thanks!" I was shocked and appalled by the lack of respect and customer service displayed in this response.

Overall, I am disappointed with my experience with NeatGrab. While the shirt I received was of decent quality, the lack of communication and unprofessionalism displayed by their customer service team has left a bad taste in my mouth. I would not recommend this website to others and will not be making any future purchases from them.

Read full review of NeatGrab
Hide full review
ComplaintsBoard
P
Verified customer This review was posted by a verified customer. Learn more

NeatGrab Warning: NeatGrab is a Scam - Don't Waste Your Money!

This company, NeatGrab, seems to have a real store where you can buy things. I bought some stuff from them, but I only got half of what I ordered. They used to answer my emails, but now they don't. I tried to leave a comment on their Facebook page, but I couldn't. I've been shopping online for a long time, and this is the first time I got scammed by a company. Don't buy anything from NeatGrab, even if their taco cat leggings look cool.

Read full review of NeatGrab
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

NeatGrab NeatGrab Review: Total Scam - Don't Waste Your Money!

I really wish I had done more research before I decided to purchase a t-shirt from NeatGrab. Unfortunately, my experience has been nothing but a total scam. It's been months since I placed my order on July 23rd, and as of today, November 23rd, I still haven't received my shirt or a refund.

Initially, the company was responsive to my emails, but it quickly became clear that they were just giving me excuses as to why I couldn't receive a refund. They claimed that my order was being rushed at the manufacturer, but it's clear to me now that this was just a standard lie that they tell everyone.

I tried to give NeatGrab the benefit of the doubt, but it's become clear to me that they're just keeping the money and not actually sending anything. I'm extremely disappointed and frustrated with this experience, and I would strongly advise anyone considering purchasing from NeatGrab to avoid doing so at all costs.

In conclusion, I would like to warn everyone out there that NeatGrab is a total scam. Don't make the same mistake I did and waste your money on a product that you'll never receive. Stay away from this company and save yourself the hassle and frustration.

Read full review of NeatGrab
Hide full review
ComplaintsBoard
G
Verified customer This review was posted by a verified customer. Learn more

NeatGrab NeatGrab Review: A Complete Nightmare - Don't Buy Anything from Them!

Don't even think about buying anything from NeatGrab (neatgrab.com)! I made the mistake of ordering a product from them on July 20th, and it's been a complete nightmare ever since. According to their website, shipping takes 7-14 business days, but after the 14th day came and went with no product in sight, I decided to reach out to them via email to see what was going on.

Their response was less than helpful - they claimed that they order products from manufacturers based on "custom orders" they receive, and that it was the manufacturer who was causing the delay. They apologized profusely, but I was already starting to get suspicious.

Fast forward two months, and I still hadn't received my product. I was beyond frustrated at this point, so I decided to request a refund. It was the end of September by this point, and I was hoping that I could at least get my money back.

Unfortunately, it's now October 24th, and I still haven't received my refund. I've sent multiple emails to NeatGrab, but I haven't received any responses. It's like they've completely disappeared off the face of the earth.

I'm convinced that this website is a complete scam. They take your money and then disappear, leaving you with nothing to show for it. Don't make the same mistake I did - stay far away from NeatGrab!

Read full review of NeatGrab
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

NeatGrab NeatGrab Review: Terrible Service and Nonexistent Customer Support

I gotta say, I had a pretty bad experience with NeatGrab. I was really excited to order some socks from them back in July, but boy was I in for a surprise. The website said that it would take 10 days to make my socks, which is understandable since they're made-to-order and all. But here we are, on September 20th, and I still haven't gotten my order or any shipping information. What gives, NeatGrab?

To make matters worse, their customer service is just terrible. I tried reaching out to them on Facebook, but their page doesn't allow comments or messages. So after over a month of waiting, I finally asked them for some info on when my order would ship. When they gave me some weird, nonsensical response, I decided to just cancel my order altogether. And even then, they didn't make it easy for me. I had to dispute the charge with my credit card company just to get my money back.

It's really frustrating to see sponsored ads for NeatGrab pop up on Facebook all the time, knowing how terrible their service is. I would definitely recommend avoiding them at all costs.

Read full review of NeatGrab
Hide full review
ComplaintsBoard
K
7:58 am EST

NeatGrab Not receiving items

Name : Kathleen Denney
Order Number: 1062
1 Pair white wolf leggings ordered last yr and have not received them yet. I would like to either have my money returned to my bank acct or the leggings . I have sent many complaints to your company and all was said is that it takes awhile its been too long to make a a pair of leggings. My cell no. [protected].

KATHLEEN D DENNEY

Read full review of NeatGrab
Hide full review
ComplaintsBoard
K
9:00 am EST

NeatGrab Clothing online sales

Ordered cute leggings and socks for a gift in JULY 2016. I have contacted them via email a dozen times, always their response is the same and in poorly written english. Same excuse. Factory slow, blah blah blah.
It is now December and I still have not received this order. Total scam.
Do not give them your money. You will never receive a product.

Read full review of NeatGrab
Hide full review
ComplaintsBoard
C
2:13 am EST

NeatGrab This is a scam company

This website is horrible, they are true scammers! I have ordered from NeatGrab over a month ago and still no order! I lost over $70 because of these scam artists and I'm 100% sure I'll never get my money back. I sent them over 20 emails asking about my order and money and received only one reply with an automated message. When I went online and found the reviews I was shocked! I almost cried when realized that I lost my money. Please people, don't fell for it!

Read full review of NeatGrab
Hide full review
ComplaintsBoard
T
7:37 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

NeatGrab Fraud, scam, no customer service, did not receive, order took my money

Do not order anything from these scammers!
I ordered leggings on 09/29/2016 from "neat grab" over 2 1/2 months ago and have tried to contact them several times and all i get is a generic auto-reply email. Still have not received them.
I am reporting them to the
Us government's complaint referral for internet crime center and to my bank for fraud.
Stay away!

Read full review of NeatGrab
Hide full review
ComplaintsBoard
J
8:49 am EST

NeatGrab Kept payment, no product provided

I ordered a t-shirt from NeatGrab on July 23rd (order #1806) and contacted them every couple weeks after that to check on order progress. I either received no response, a stalling "we're busy" generic response, or a jibberish email that made no sense. They said they would provide a refund because of the "made to order" nature of their business and because my order would expedited. It is now November 23rd and I have no product, they have kept my money, and I receive no responses to emails. I request a full refund.

Read full review of NeatGrab
Hide full review
ComplaintsBoard
E
5:57 pm EDT

NeatGrab Clothing/customer service

I ordered a shirt and some leggings from this website. They delivered the t shirt but it did take a few weeks. I emailed them inquiring about my leggings and I finally got an answer that they hadn't even been made yet but they would let me know when they had been. I waited a couple weeks then emailed again asking for an update...want to know what email I got in response?

"Hello,

$#*! You

Thanks!"

Once I posted reviews about this they emailed me back pretending like none of this happened offering to refund and asking me to take down my review. They even said "Can you please remove your review from site jabber and we will send you a reward?"

DO NOT ORDER FROM THEM. You will never see your money or what you paid for.

Read full review of NeatGrab
View 0 more photos
Hide full review
ComplaintsBoard
K
1:08 am EDT

NeatGrab Avoid like a plague!

Do not order anything from this SCAM company called NeatGrab. I made my order about two months ago and never received it, they still have my money and they refused to give it back. These people are real thieves and their company should be investigated and shut down.
I'm not the only one who got scammed and robbed. The worst part is their customer service. I sent them tons of emails trying to get a response and recently I finally received it. I was shocked, never expected a customer service rep to say "F... you"! What kind of service is this?
When I went online and checked the reviews I found out that many people received the same message! Shame!
Please don't give them money!

Read full review of NeatGrab
Hide full review

NeatGrab Customer Reviews Overview

NeatGrab is a popular online shopping platform that offers a wide range of products at affordable prices. The website has received numerous positive reviews from customers who have praised its user-friendly interface, fast shipping, and excellent customer service.

One of the most significant advantages of NeatGrab is its extensive product range, which includes everything from clothing and accessories to electronics and home goods. Customers appreciate the convenience of being able to shop for all their needs in one place.

Another positive aspect of NeatGrab is its competitive pricing. Customers have noted that the website offers some of the best deals on the market, making it an excellent choice for budget-conscious shoppers.

In addition to its product selection and pricing, NeatGrab has also received high marks for its customer service. The website's support team is responsive and helpful, ensuring that customers have a positive shopping experience.

Finally, NeatGrab's fast shipping has also been praised by customers. Many have noted that their orders arrived quickly and in good condition, which is essential when shopping online.

Overall, NeatGrab is a reliable and trustworthy online shopping platform that offers a wide range of products at competitive prices. Its user-friendly interface, excellent customer service, and fast shipping make it a top choice for many shoppers.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact NeatGrab customer service

Website

www.neatgrab.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with NeatGrab?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with NeatGrab Customer Service. Initial NeatGrab complaints should be directed to their team directly. You can find contact details for NeatGrab above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about NeatGrab. Discuss the issues you have had with NeatGrab and work with their customer service team to find a resolution.