You're not alone. Others also have complaints about Mr. Neasham. You should report any activity you feel was illegal to the proper authorities, such as the Lake County District Attorney's Office or the California Department of Insurance and let them do their job.
It's incredible that Mr. Neasham claims on the internet and other places that after being in business for any where from 20-22 years, (he can't quite make up his mind how long he's been in business, ) that: 1) He's never had any complaints. 2) He has 98% satisfaction from his clients. 3) All his clients love him.
Maybe he should recalculate...
Good luck Mrs. Wakatsuki