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NCB Quick Paymoney refund

I sent 413 sr to kenya on august 3 and the beneficiary forgot to withdraw. When I was checking my transfer history I found out the money is still available. I contacted my beneficiary to withdraw the money but he was told the date has expired. I tried following up with ncb and they said they will reverse the transaction but I got a message saying sorry we can't do anything about it.
Please help in this matter. My name is mohammoud abdi daher [protected]. Ncb branch khobar al shamalia kingabdulaziz road 1st ave

Mo
Dec 04, 2018

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