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I'm Venisha Devi Perumal, I would like to complaint about the delay delivery service, I had booked Kia Picanto GT LINE at NazaKia Pleantong (JB RedCube) on 16TH July 2018, my loan was approved end on July and I have signed the agreement for bank on 3rd August 2018. I was told that the car price has not approve yet and it is in the process, I was told to wait and promised before end of the month August I will get my car. But I am very disappointed, as until month end there is still no news for GT LINE, I was so frustrated with this issue as I wanted to get the car for my fiance's on his birthday which is on 28th August. Apart from that everyone was unsure whether I would be charged SST effective from 1st Sept as the car price has not approved yet. Due to this delay, to avoid the unsureness of SST as i feel it is not fair for me to pay the car price higher than during my booking period I opt to Picanto EX model, which is existing available model. I was told the same, which is car will be delivered to me before end of August, yet until now there is no news about the car, other process such as the car number plate, road tax, insurance and etc has been done but the car has no news. I was so disappointed and frustrated waiting with no news and updated, I am not blaming the sales person as he done his job on follow ups but i am blaming, why there is no updates from HQ, and this reflects a very bad and less efficient of the management, I choose to buy car at your Branch with a thought that i would get a good service and experiance but didnt aspect a very bad experiance of waiting . A side to the respective person kindly please advise the details when I can get my car delivered ASAP without any futher delays.
As spoken to Customer Service Officer (Ms.Nabila), the CS check with the branch and get back to me the same infomation that the branch told me which is no tentative date yet for delivery. The CS also told me that the car has not ready physically. How come the car is not ready yet? while the chasis number is in system, If the car is not ready it wont appeal in system and wont be able to register but my car is already registered. I called customer service so that i would get a solution for my wait, not for them to check with the branch and get back to me with useless updates, in that case i would check with the branch myself. The whole day of investigation is only this much since my complaint call this morning?. Instead of checking with the branch admin, The CS should be checking with the distribution site. A very simple knowledge that a customer service should have is to know which person to liase with.Customer service should 'solve' the problem not only just investigate it. I want this case is to be escalate to somebody with a really good knowledge on the situation to answer me ASAP as I can't wait anymore. With any futher delays I will not hesistate to bring this issue to consumer court.
