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ComplaintsBoard
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4:50 pm EDT

Naxpmedia.com scam/fraud

I guess nobody else got the excuse, I mean LIE, about the HAWAII OFFICE BEING SLOW?

----- Original Message -----
From: "Elizabeth Tribelli"
To:
Cc:
Sent: Thursday, May 01, 2008 5:43 PM
Subject: Re: Your Email has been recieved!

TODD--CHECK YOUR PANTS, THEY ARE BURNING.

IT HAS BEEN OVER FOUR MONTHS OF YOU TELLING ME YOU ARE BEHIND AND YOU WILL BE SHIPPING MY CHINA BEACH AND CAROL BURNET DVDs AS SOON AS YOU CAN. I HAVE SENT DOZENS OF EMAILS ASKING FOR MY MONEY BACK AND YOU REFUSE TO DO SO. WHEN I TRY TO CALL BOTH NUMBERS ARE NOT ANSWERED. I WILL PROCEED TO THE INTERNET FRAUD DIVISION OF THE FBI AND ANY OTHER PROSECUTORIAL ENTITIES I CAN FIND IF YOU DO NOT IMMEDIATELY REFUND MY MONEY. I STILL HAVE ALL THE EMAILS FROM YOU PROMISING YOU WOULD TAKE CARE OF THE PROBLEM, ALTHOUGH IT IS OBVIOUS NOW THAT YOU WERE LYING ALL ALONG. AS SOON AS YOU GET THROUGH WITH THE FIRE EXTINGUISHER, RETURN MY MONEY !

----- Original Message -----
From: "Elizabeth Tribelli"
To:
Sent: Sunday, April 13, 2008 8:50 AM
Subject: Re: Contact from NaxpMedia.Com: Sales: my order(Urgent)

> It has been 4 months since I placed the order. Please refund my card at
> this time. ASAP.
>
>
>>>
>> ----- Original Message -----
>> From: "Naxp Media | Customer Care"
>> To: "Elizabeth Tribelli"
>> Sent: Monday, March 17, 2008 8:20 PM
>> Subject: Re: Contact from NaxpMedia.Com: Sales: my order(Urgent)
>>
>>
>>> Dear Elizabeth,
>>>
>>> We apologize for the inconvenience, we will look into your situation and
>>> expedite your shipment as soon as possible.
>>>
>>> Sincerely,
>>>
>>> Mary Smith
>>> [protected]@naxpmedia.com
>>> [protected]-NAXP
>>> www.naxpmedia.com
>>>
>>> Please note we do our best to respond to emails within the first 24 to 48
>>> hours, during holiday season this time may vary a little and we ask for
>>> your patience.
>>> When ordering please take note of the current shipping estimates
>>> available on the shipping information tab so you are aware of the
>>> shipping timeframe you should
>>> recieve your order. We can not expedite a shipment once it has shipped.
>>> At NaxpMedia your privacy is number one we do not sell, share or provide
>>> your personal
>>> information to anyone.
>>>
>>> --------------------------------------------------
>>> From: "Elizabeth Tribelli"
>>> Sent: Monday, March 17, 2008 8:09 PM
>>> To:
>>> Subject: Contact from NaxpMedia.Com: Sales: my order(Urgent)
>>>
>>>> Any update on my order? I think I have been very patient, but would
>>>> like to know the status of the order. I paid for it all the way back
>>>> in December 2008.
>>>>
>>>>
>>>>
>>>> ----- Original Message -----
>>>> From: "Elizabeth Tribelli"
>>>> To: "Naxp Media | Customer Care"
>>>> Sent: Monday, January 28, 2008 2:11 PM
>>>> Subject: Re: Contact from NaxpMedia.Com: Sales: my order(Urgent)
>>>>
>>>>
>>>>> Do you have any time estimate? For instance, if it will be another 2-4
>>>>> months then it isn't worth it, but sooner would be ok. Please respond.
>>>>>
>>>>> Thank you,
>>>>> Elizabeth Tribelli
>>>>>
>>>>> ----- Original Message -----
>>>>> From: "Naxp Media | Customer Care"
>>>>> To: "elizabeth tribelli"
>>>>> Sent: Monday, January 28, 2008 8:50 AM
>>>>> Subject: Re: Contact from NaxpMedia.Com: Sales: my order(Urgent)
>>>>>
>>>>>
>>>>>> Dear Elizabeth,
>>>>>>
>>>>>> We are being as honest as possible with our
>>>>>> customers regarding our current status in
>>>>>> shipment. We are still in the process of
>>>>>> sorting out this situation. Our Hawaii office
>>>>>> shipper's are backed up on shipments because
>>>>>> we are low in supplies. You have two options,
>>>>>> you may wait for your shipment, and keep
>>>>>> checking the status with your ups tracking
>>>>>> number. Or our bank can gladly refund you.
>>>>>> Please let us know your response.
>>>>>>
>>>>>> Thank You
>>>>>>
>>>>>> Mary Smith
>>>>>> [protected]@naxpmedia.com
>>>>>> [protected]-NAXP
>>>>>> www.naxpmedia.com
>>>>>>
>>>>>> Please note we do our best to respond to emails within the first 24 to
>>>>>> 48 hours, during holiday season this time may vary a little and we
>>>>>> ask for your patience.
>>>>>> When ordering please take note of the current shipping estimates
>>>>>> available on the shipping information tab so you are aware of the
>>>>>> shipping timeframe you should
>>>>>> recieve your order. We can not expedite a shipment once it has
>>>>>> shipped. At NaxpMedia your privacy is number one we do not sell,
>>>>>> share or provide your personal
>>>>>> information to anyone.
>>>>>>
>>>>>> --------------------------------------------------
>>>>>> From: "elizabeth tribelli"
>>>>>> Sent: Friday, January 25, 2008 10:50 PM
>>>>>> To: "NaxpMedia"
>>>>>> Subject: Contact from NaxpMedia.Com: Sales: my order(Urgent)
>>>>>>
>>>>>>>
>>>>>>> Sales: my order
>>>>>>>
>>>>>>> I placed my orders on 12-17-07. UPS showed the items have not been
>>>>>>> given to them yet for delivery. What is the problem here? It has been
>>>>>>> over a month since the orders were placed. Again, UPS states the
>>>>>>> items have not yet reached them to start the delivery process.
>>>>>>>
>>>>>>>
>>>>>>> tracking number
>>>>>>> 1Z55V9Y70392334002
>>>>>>>
>>>>>>> Company Name:
>>>>>>> Full Name: elizabeth tribelli
>>>>>>> E-Mail Address:
>>>>>>> Street Address:
>>>>>>> City:
>>>>>>> State/Province:
>>>>>>> Zip Code: 76877
>>>>>>> Country: United States
>>>>>>> Telephone Number:
>>>>>>>
>>>>>>>
>>>>>>> IP: 209.55.78.210

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K
12:00 am EST

Naxpmedia.com failed to ship item

Order # 2079 placed on Dec. 5, 2007, shipment notification received via e-mail, nitification of "re-shipment via UPS" with tracking number received 12/18/2007. Item never received by UPS for shipment. Contacted company 12/22 via phone (closed until after Christmas) and via e-mail. Generic e-mail reply received that they would contact me in 48 hrs. I have called and e-mailed repeatedly and have never received a reply. Phone center is always "unavailable- please use on-line chat" and on-line chat is unavailable. E-mails are never replied to. This company does nothing to take care of it' s customers once an order has been placed and the item is never shipped!

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Holly Sierra
,
Feb 02, 2008 7:26 am EST

Why are they allowed to continue ripping people off? Why is their web site still up? I have contacted the Better Business bureau. NAXPMEDIA are theives!

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Robert Miller
,
Jan 27, 2008 1:14 pm EST

I ordered a DVD just before Christmas and they said I would send me the tracking information. Well that is all they sent me. It was (according Naxpmedia on the 2nd of January 2008. But UPS does not have any record of receiving the DVD. I can't get an answer for Naxpmedia about my order.

ComplaintsBoard
K
12:00 am EST

Naxpmedia.com A form of thief!

I am filing a complaint against Naxpmedia.com This is a site that sells old TV series and sell them on DVDS. If one search Naxpmedia on google you will find yahoo questions the quality of DVDS on this site. One response was that the product was never received and possibly a fraudulent site. I am not poor so I figure to take a chance on a $45 purchase. After chatting on line with Naxpmedia I send them a money order. After 1.5 weeks of no reply I e-mail them since no one ever answer the phone. They wrote it is shipped via USPS. After another two full weeks of no items. I tried on-line chat but they shut off their on-line chat system. I e-mail and they wrote it has been "reshipped" via UPS and gave me a tracking number. I checked with UPS representative and they confirmed that no package was ever given to UPS nor was it ever picked up (see UPS e-mail below). The tracking number is bogus. I e-mail Naxpmedia and they deny any wrong doing and said they were not responsible for any "lost shipment". After more than one month I still have no product. Naxpmedia confuses the customer into thinking the shipping company is the blame for no delivery and keeps your money. I wish you would post this complaint on google search web next to Naxpmedia to warn others. If this is not a form of thief, I don't know what is. Thank you very much

Hsieh K.H.
UPS:

Thank you for your tracking inquiry. Our records indicate that billing information was received for your package on 12/05/07. However, our systems do not show that the package was physically picked up from the shipper's location. To verify that your parcel was shipped as scheduled, please contact your shipper. The "Billing Information Received" tracking scan indicates that UPS has received electronic transmission of package data from the shipper. Sometimes the package is not actually given to UPS on the date the shipper processed the billing information. When this occurs, the scheduled delivery date is calculated from the date UPS actually took possession of the package.
http://www.ups.com/WebTracking/track?loc=en_US

Marla Moore
UPS Customer Service
Tracking Number: 1Z 55V 9Y7 [protected] 6
Type: Package
Status: Billing Information Received

Read full review of Naxpmedia.com and 50 comments
Update by kai hok
Dec 13, 2007 12:00 am EST

NAXPMEDIA.COM: ARRIVED ABOUT A MONTH LATE BUT VIDEOS ARE GOOD.
This is Hsieh Kai Hok. I received my Third Watch DVDS on wednesday, 12/12/07 at 2:16pm arizona time after almost a month of delivery time. The DVDS are in good condition. Because I want to update my previous complaints as early as I can I did not inspect all discs. However, the several random discs that I played looked good. They worth the money I spent. I have 21 discs with about 6 episodes each and looked like I have all my episodes. Because of the 5 situations cited on Yahoo questions and the fact that I did not receive my order for about a month that I filed my first complaint. I honestly don't know whether I would have receive my discs had I not file the complaint. Under the academic system I would give the quality of the video a B+ and the service and delivery time a F ( which is the reason why I thought this company was bogus). Case closed. Merry christmas and happy new year. Hsieh Kai Hok

Update by kai hok
Dec 13, 2007 12:00 am EST

NAXPMEDIA.COM: ARRIVED ABOUT A MONTH LATE BUT VIDEOS ARE GOOD.
This is Hsieh Kai Hok. I received my Third Watch DVDS on wednesday, 12/12/07 at 2:16pm arizona time after almost a month of delivery time. The DVDS are in good condition. Because I want to update my previous complaints as early as I can I did not inspect all discs. However, the several random discs that I played looked good. They worth the money I spent. I have 21 discs with about 6 episodes each and looked like I have all my episodes. Because of the 5 situations cited on Yahoo questions and the fact that I did not receive my order for about a month that I filed my first complaint. I honestly don't know whether I would have receive my discs had I not file the complaint. Under the academic system I would give the quality of the video a B+ and the service and delivery time a F ( which is the reason why I thought this company was bogus). Case closed. Merry christmas and happy new year. Hsieh Kai Hok

Update by kai hok
Dec 13, 2007 8:24 pm EST

This is Hsieh Kai Hok. I received my Third Watch DVDS on wednesday, 12/12/07 at 2:16pm arizona time after almost a month of delivery time. The DVDS are in good condition. Because I want to update my previous complaints as early as I can I did not inspect all discs. However, the several random discs that I played looked good. They worth the money I spent. I have 21 discs with about 6 episodes each and looked like I have all my episodes. Because of the 5 situations cited on Yahoo questions and the fact that I did not receive my order for about a month that I filed my first complaint. I honestly don't know whether I would have receive my discs had I not file the complaint. Under the academic system I would give the quality of the video a B+ and the service and delivery time a F ( which is the reason why I thought this company was bogus). Case closed. Merry christmas and happy new year. Hsieh Kai Hok

Update by kai hok
Dec 11, 2007 7:11 pm EST

To all my friends who are suffering the same fate from naxpmedia:

I am 99.99% sure that had i not file my complaint the UPS tracking status would still be " Billing Information Received" which means no package with UPS...

Tuesday, 12/11/07, 8:10 pm Arizona time - NO package.

I post my UPS tracking number to verify my complaints, but I already knew this would also give Naxpmedia a chance to ..finally.. do the right thing, like shipping my order to discredit my story.

To all my friends. once I receive my DVDS I will update the condition and quality.

Just the facts. Hsieh Kai Hok

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candace
,
Dec 29, 2007 12:00 am EST

I ordered the Boy Meets World Series DVD's on November 25th, and was billed shortly after. I was expecting them to arrive within the next two weeks, but after almost three weeks of still having not received anything, I got an email that said my order was being "reshipped" and got a UPS tracking number. I checked the website and I was understanding of their situation with switching shipping companies. Whatever.

So I checked the status of my item quite frequently, considering that they were supposed to be a Christmas gift and it was already December 13th. But for 11 days, the item's status was "billing information received." I eventually sent Naxpmedia an email requesting more information on the package, since it still hadn't been shipped. No response. Then I sent another email through my Naxpmedia account requesting an immediate refund of immediate arrival of my package. I only received the auto response email saying they received my email and would respond within two days. Still no response, but amazingly my item was shipped! Wow, so when I threaten a refund, my item gets sent?! I'm not one to go through the trouble of sending it back to the company, but I still wouldn't get the item before Christmas, like I'd hope even though I placed the order a month in advance.

On top of getting them 3 days late, on the website, it says that it come with 14 discs/seasons 1-7. First off, we only received 12 DVDs out of the supposed 14. And secondly, after sticking in the first DVD, everything seemed alright until we stuck the last DVD in and it only read Season 6 at the top. What a surprise, we didn't get a Season 7 DVD.

This company is a big scam, they don't respond to customers and don't know how to ship items you order but sure know how to take the money out of your account! Don't buy from them, the DVD quality isn't even that great for their prices.

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Darlene Yelich
,
Feb 08, 2008 12:00 am EST

I ordered the full set of Malcolm in the Middle DVD's on Dec 12 2007... My credit card was charged on Dec 13 2007... I received a bogus UPS shipping tracking number on Dec 24 2007... I have sent numerous emails... they rarely respond and then tell me they are behind due to the holidays, to wait, I will receive my order, they will send me a new tracking number, etc etc I wrote them again at the end of Jan to CANCEL THE ORDER... they have not nor have they responded to me... very unethical site... I will keep up with whatever I must do to get them closed down. I want my money back... I will soon dispute the credit card bill... who else should I notify about this scam site!

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Blake Hambrick
,
Jan 29, 2008 12:00 am EST

I ordered the complete season of the carol burnett show and friends and which they said they had in stock when i ordered this product on 1/28/07 not for a x-mas gift just something i wanted. I received a email on 1?19/08 saying the product was in backorder status and would take 3 weeks for this product to come in from hawaii. Funny thing is if you read the info about the company on the website whoever wrote the stuff surely is not from america.

Avoid this site and never order from them you will never get the product...

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Genetta Wehrspann
,
Jan 14, 2008 12:00 am EST

Wow! I wish I found this site before I ordered from these crooks! I ordered Third Watch and China Beach on Dec 15. My credit card was charged the same day. I received my bogus tracking # on Dec 24. I too call the phone number they had listed at all hours of the day and of course the center was always down. I also sent emails to get zero responses. I did make a complaint with the Better Business Bureau and will be making a fraud complaint on my credit card. I'm just hoping to get my money back.

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Karen Mays
,
Jan 28, 2008 12:00 am EST

Order 2 dvd's Nov.24 2007... never shipped them, never refunded. Also they had BUY/SAFE logo on their site which is no longer on their site. I wrote BUY/SAFE and they asked if I bought a bond, (which there was no option for on Nax site) but they tried to look into it anyway and that's the only time Naxpmedia would email me back and lie about sending a refund. Naxpmedia is a fraud - they show their online chat as not available now which is just a hoax, when you call their number it is out of order- so there is no way to contact them except email... I am looking for any way to report them...

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Dona Naves
,
Jun 01, 2008 11:10 pm EDT

My daughter ordered "The Wonder Years" Collection for a Christmas gift, 2007 we have gotten the same "B.S." as everyone else has from this company. It's time something is done about this . This makes shopping online a absolute nightmare for everyone! Who are you going to order from online next year? Not me and certainly not my daughter, not next year, or any other year either! My advise to you NOT TO SHOP ON LINE! I WORK TOO HARD FOR MY MONEY! JUST TO GIVE IT AWAY TO A BUNCH OF THIEF'S, DON"T YOU?

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Wendy
,
Sep 12, 2008 10:48 pm EDT

I ordered the complete series of Malcolm in the Middle on DVD last November 2007. I was hoping to have it in time for Christmas. The following is an itemized list of my contacts with the company -

11/24/07 4:17 am – I received an e-mail confirmation of my order that I placed with Naxpmedia.com.
11/28/07 12:32 pm – I received an e-mail from Naxpmedia.com stating that my order had shipped.
12/14/07 1:44 pm – I sent an e-mail asking the status of my shipment. I ordered on 11/24 and I still hadn’t received anything.
12/17/07 1:11 pm – I received a new tracking number from Naxpmedia.com.
12/22/07 1:51 pm – I sent an e-mail requesting an order update since it had been 20 business days since my initial order and the new tracking number only had “Billing Information Received” on ups.com. No response.
12/26/07 12:12 pm – I sent an e-mail requesting a refund.
12/26/07 12:41 pm – I received a response from Mary in Customer Service at Naxpmedia.com that I would be refunded.
12/28/07 8:29 pm – I sent an e-mail requesting that my refund be credited back to a different credit card number, since the card I used when I ordered the product was no longer active. No response.
1/2/08 10:31 am – I sent an e-mail asking when my refund would be processed and if the refund can be issued via check. No response.
1/4/08 9:35 am – I tried to call Naxpmedia customer service but it said their phone center was temporarily closed and to send an e-mail or utilize their live help on their website. I checked their website and it said that Live Help was unavailable and all my e-mails are ignored. No response.
1/8/08 5:03 pm – I sent another e-mail asking the status of my refund and why have my previous e-mails have gone ignored.
1/8/08 5:44 pm – I received an e-mail from Jennifer Holding from their customer service asking what my question was and my order number.
1/8/08 8:09 pm – I responded that I had requested a refund on December 26th and I was still waiting. I also stated that the original credit card I had used to make the purchase no longer worked and I would need the refund issued via a different credit card or check.
1/9/08 11:09 am – I received an e-mail from Jennifer stating they would check to see if I had received a refund and if I have received a refund, there’s nothing they can do. If not, then they would issue a check.
1/10/08 10:27 am – I receive an e-mail from Jennifer stating that my credit card had expired and I needed to provide a new expiration date in order to process the refund.
1/10/08 10:55 am – I responded that the card is no longer active due to the bank’s merger.
1/10/08 11:07 am – I received an e-mail from Jennifer stating they would issue the refund via check.
1/17/08 10:21 pm – I sent an e-mail asking if my refund has been issued.
1/18/08 9:33 am – I received an e-mail from Jennifer stating that the refund has not been issued and I will receive an e-mail when it is issued.

I never received a refund. I got sick of waiting so I went to my bank and disputed the item and received a full refund from my bank. If anyone else has been scammed by this company, you can dispute the item with your bank or credit card company and usually you'll get a refund. I'm still upset over the treatment I received from this company, but at least I got my money back. I just learned my lesson to purchase only from online companies I know.

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James Thomas
,
Mar 17, 2008 8:17 am EDT

On 2/28/2008 I ordered the six disc set of third watch the TV series and never received it. Repeated calls and e-mails to the site gets no results. My charge card was charged the 58.24, this site is a rip off, how can they get away with this...

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Steve Rahmel
,
Mar 05, 2008 7:31 pm EST

These guys are crooks. Myself and many others have ordered dvd sets and have not received the items or been refunded our money. They have a 800 phone line that nobody ever answers and they have one customer service clerk (Mary Smith) that will return one or two emails and then stops communicating. They change address almost on a monthly basis. DO NOT DEAL WITH THESE CROOKS - They will steal your money and then ignore you.

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Michele Calvin
,
Feb 19, 2008 11:19 am EST

I ordered the DVD set "The Nanny" from this company back in December 2007. The UPS company told me it supposedly was delivered to me on the 16th of January! This was on the 5th of February! And up till now las week, I still hadsn't received it! I finally cancelled the order about 10 days ago and am still waiting for them to reimburse me for the amount I paid! I know I'll never order from them again.

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