Order # 2079 placed on Dec. 5, 2007, shipment notification received via e-mail, nitification of "re-shipment via UPS" with tracking number received 12/18/2007. Item never received by UPS for shipment. Contacted company 12/22 via phone (closed until after Christmas) and via e-mail. Generic e-mail reply received that they would contact me in 48 hrs. I have called and e-mailed repeatedly and have never received a reply. Phone center is always "unavailable- please use on-line chat" and on-line chat is unavailable. E-mails are never replied to. This company does nothing to take care of it' s customers once an order has been placed and the item is never shipped!