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1.4 46 Reviews

Natuzzi Complaints Summary

5 Resolved
41 Unresolved
Our verdict: With Natuzzi's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Natuzzi reviews & complaints 46

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7:11 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Natuzzi Scam

I have purchased a leather living room set by Natuzzi and after 11/2 years a back board is popping out on my sofa and also the leather is pealing, cracking and the color is coming off. The store I purchased it at doesnt want to take the blame for it nor does Natuzzi. The furniture was about 3400.00 and it was not cheap. I was told that I am getting the best out there. LOL ! What a scam ! If anyone has an idea how I can fight this and get it replaced or fixed, please let me know. I have been fighting with the store for the past three months.

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Natuzzi class action suit
Sarasota, US
Dec 06, 2021 11:10 pm EST

Why don't we start a class action suit and bring our complaint before a judge.Name the retailers and Natuzzi corp.The law works when you have many plaitiffs.

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bella transilvan
, IT
May 25, 2010 6:28 am EDT

Agree, the staff, i meant the manager specially on Sheik Zayed road have no manners she doesn't know much about design as well, every time i walk in there i hear her screaming and shouting on her staff ...is that normal ? What study's does she has? 3 month /6 month training ? Shame on her...as the staff are working very hard ...i have ask her some idea about my house and how she can help me ...OMG ...I expect people with experience in that show room not a somebody with no experience ...NATUZZI ...get more people with real experience in design ...as you are going to lose many customers and change your management with somebody who can advice you and are able to keep a conversation with a customers and not only shouting and give order ... I trust mostly the others girls over there than the manager ...Shame on You

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4:28 am EST
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Natuzzi Price fixing allegations

I am wondering if the recent fall in share price is due to the sudden departure of Cary Benson, (following so shortly after the departure of their CFO)? Or is it all related to the anti-trust activities reported recently to the UK Office of Fair Trading, the SEC and the US Dept of Justice?

My friend sent me the details from various consumer sites about this but you can check them out on google...just put 'natuzzi price fixing' in your google search

My friend suggested that Mr Benson jumped ship because he can see trouble coming and he knows the Board is in violation of the Ethics Statement published by Natuzzi, as well as SEC and UD DoJ rules and legislation regarding price-fixing.

My broker pointed out it all seems a bit coincidental, but he did tell me that the US has an extradition treaty with Italy, so any Italian Directors can be made to answer the charges in the US, and be fined and imprisoned in the US if found guilty. Lets hope they would get better treatment here than Ms Knox is currently receiving over there in Italy?

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joeaverage
Boston, US
Dec 08, 2009 6:24 am EST

So you think my recommend is silly?

Ok lets go thro it again for the slower people...

1. Natuzzi get sued in the UK Supreme Court for illegal price-fixing

2. The evidence is emails and secret tape-recordings of their UK MD and UK Country Manager issuing threats to close the account of a retailer who would not play ball

3. This evidence is handed over to the UK Office of Fair Trading

4. They are also reported to:
a) The US SEC
b) The US Dept of Justice
c) The Bundeskartellampt (German
Competition authorities)
d) The Autorita Garante della
Concorrenza e del Mercato
Italian competition
authorities)

5. Within 24 hours, their US
President resigns suddenly. No
comment from Natuzzi. No
announcement of a replacement

6. The fines for illegal price-
fixing are 10% of global
turnover. $66m ! And thats just the UK, never mind the SEC penalties for misleading SEC filings, or the US Dept of Justice extraditing Italian Directors (what price amanda knox treatment now?)

And you know what? How come they arent counter-suing these guys? If they are innocent, why arent they saying so>>
And you still think my recommend is silly? Then I suggest you put your money into Natuzzi buddy, as well as putting your life savings on the next horse to run at Kentucky!
Share price isnt all about value, its about public perception. This company didnt play by the rules, so it can expect to get hurt. the fact its Italian right now is just unlucky cos the average US citizen aint feeling so good about Italy right now.

Sentiment : Strong Sell

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carriejay
Yeovil, GB
Dec 07, 2009 3:31 am EST

This is the same old story, I have heard so-o-many complaints about this Natuzzi, why cant the customer get afair deal from them?

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madasawasp
dan diego, US
Dec 06, 2009 5:56 am EST

The averge guy gets ripped off again!

When are the US authrities gonna do something about this?

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Noni22331
, GB
Dec 04, 2009 8:47 am EST

check this out, www.retail-week.com reported today;

December 4, 2009
Upmarket furniture retailer Natuzzi has denied involvement in alleged price fixing, for which it has been reported to the Office of Fair Trading.
The Italian-based retailer has been reported by independent Preston furniture retailer Cresta. The indie store claims Natuzzi tried to prevent it from selling goods more cheaply than Natuzzi does in its stores.

In a statement Natuzzi said: “The court will deal with all matters raised, including any allegations of resale price maintenance; allegations that Natuzzi are vigorously defending against.”

A Cresta spokesman said: “We will not be bullied into anything by Natuzzi. Consumers should be able to get the best price they can get.”
Cresta, which has been selling Natuzzi goods for 17 years, claims it has taped conversations with Natuzzi which it will pass to the court.

An email from Natuzzi sent on October 12, 2007, by then managing director Nick Moore who is now managing director of Conran Shop, which has been seen by Retail Week, said he wanted Cresta to operate a fixed price policy, with a maximum discount in Sale periods of 20%, to match its own policy.

The Natuzzi executive wrote:
“I would ask you do the same. It is obviously not in our interests to get into a price war!”

Cresta has been granted an injunction preventing Natuzzi from drawing on its bank guarantee at present.
The OFT would not comment and Moore was unavailable.

http://www.retail-week.com/retail-sectors/home-and-diy/furniture/natuzzi-accused-in-price-fixing-case/5008548.article

ComplaintsBoard
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6:43 am EST
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Natuzzi - Customer rip off

CRESTA FURNITURE COMPLAINS TO OFFICE OF FAIR TRADING ABOUT PRICE FIXING OF NATUZZI FURNITURE Retailer notifies competition watch-dog about “consumers being ripped-off” Preston furniture retailer Cresta Furniture Limited has today complained to the Office of Fair Trading that consumers are paying artificially inflated prices for Natuzzi furniture because...

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10:26 am EDT
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Natuzzi - Disposable furniture

We regrettably own Natuzzi living room furniture which we bought from Sofa Express. This turned out to be a double whammy. Sofa Express is now defunct in our area and the Natuzzi "leather" couch we bought through them is junk. I followed the cleaning and conditioning product instructions given with (and paid for the lifetime refill program) the leather...

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8:36 am EDT
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Natuzzi - They don't deliver on time and deliver the wrong products

I have never had such a horrible experience with any company in over 15 years of buying furniture. Delivery has been delayed twice, which took over 6 months and then the order was wrong and reordered. I was told that the reorder would be expedited and instead of taking the 3 months that they told me, they are estimating it to be 5 months. I have never heard...

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3:24 pm EDT

Natuzzi OVER PROMISED

I WAS SHOPPING IN BELLACH'S AND THE SON OF THE GENERAL MANAGER WAS HELPING ME AND HE LOOKED AS IF HE WAS HIGH ON HEROIN. I ASKED HIM IF HE WAS OKAY AND HE MISTOOK THE QUESTION AS IF I WAS HITTING ON HIM. HE THEN STOPPED ANSWERING MY FURNITURE QUESTIONS AND KEPT PURSUING A DATE WITH ME. HE WAS DRESSED VERY UNPROFESSIONAL AND SMELLED OF TOBACCO. I WAS IN A YEAR OR SO BEFORE AND WAS HELPED BY A VERY PROFESSIONAL GENTLEMEN NAMED JEFFREY. HE WAS NO LONGER WITH THE COMPANY SO I WAS STUCK WITH MR. UNSMOOTH AND SMELLY. HAD THE SALESMAN JEFFREY STILL BEEN EMPLOYED I WOULD HAVE PROBABLY PURCHASED BUT I FOUND A WONDERFUL DEAL AT SD HOME IN THE SAME PARKING LOT AND I AM VERY PLEASED. BEING HARRASSED WHILE SHOPPING FOR FURNITURE IS NOT OKAY. I'M SURE IF HIS FATHER WAS NOT THE OWNER OR MANAGER HE WOULD PROBABLY NOT HAVE A JOB.

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Hamid Mehdian
, US
Apr 03, 2023 1:21 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have a Natuzzi sectional sofa bed with 2 recliner , the motor in one recliner is gone is this cover under your warrantee

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alex galperin
monroe, US
Dec 10, 2022 9:33 pm EST

called three times the store for a service ,finally they send an inspector and it is 1 month and no answer

sofa id is

2021/[protected]/001

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Cooky7
London, GB
Dec 03, 2009 9:53 am EST

You should all know that its been reported today that;
'Cary Benson has resigned as president of Natuzzi Americas, a spokeswoman for the Italy-based upholstery manufacturer confirmed. The company has not announced a replacement. Officials could not immediately be reached for comment.'

http://www.furnituretoday.com/article/395177Cary_Benson_resigns_as_president_of_Natuzzi_Americas.php

How convenient not having ANY Officials available for comment. Couldn't possibly be because Natuzzi have been reported to the SEc, and the US Dept of Justice and the UK's Office of Fair Trading, facing potential fines which could total up to $200m, and extradition and imprisonment for Italian directors? Resigning does not escape from a jail sentence or at least it shouldn't!

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