Nature Hills Nursery
reviews and complaints

I ordered a Saucer Magnolia that was shipped with fungus. No big deal, Magnolias are prone to disease.

I also ordered a Pink Flowering Dogwood. They sent it dormant. Two months later, it never came out of dormancy, it was dead and brittle. They WILL NOT REFUND, they will only ship you another at half cost.

Don't bother to call them. I was hung up on when I got pissed off.

I ordered plants and trees and paid extra for insurance just in case so my investment would be protected. Contacted them when the plants and trees didn't make it thru the winter they did send me replacements (after I chucked out the money for return shipping) I asked them about purchasing insurance on the replacements and they told me it wasn't needed. Well the replacements died almost immediately and they won't replace, refund or even store credit! They don't stand behind their plants so that is sure sign they are just taking money and insurance money and running with it.

stay away from them. I ordered apple tree and all I got was dead stick. When I called they wanted to charge me half of the cost + shipping for another tree. they have bogus reviews on their website that are nothing like real reviews on Yelp and elsewhere. They should change their name to ripoff hill.com!

I ordered a crape myrtle tree form this company via their sales representative. She was very helpful with the type of tree as well as the color based on my preferences and house colors. I ordered a pink crape myrtle from her on 10/26/2015. It came to me with only a brown stalk and a couple leaves. We planted it after receiving per the directions. The crape myrtle bloomed a couple weeks ago and low and behold it is PURPLE. I absolutely abhor the color purple and the rep knew this and suggested the pink or red. It looks awful next to my house and irritates me when approaching my home.
I sent an email to Jennifer who then forwarded my pictures to a warehouse shipping man. He sent her back a message, per Jennifer, that I had ordered a purple Zuni crape myrtle. Bologna. I certainly did not. Either the rep put in the wrong item or the shipping department sent me whatever they had on hand and not what I ordered. This company stinks!

Wish I would have searched for something like this prior to purchasing!

When I TRIED calling recently about a shrub I purchased last fall I was continually put on hold upon the phone being answered and at the 12:35 minute mark was disconnected (three times). Told in an email that took three days for someone to respond to that this was their busy season!

Really don't care...excuses like that make me ill...HORRIBLE customer service! Any company that requires you to pay 50% of the current price of an item you purchase the previous year at a much lower price to me should actually be considered a type of fraud!

DO NOT ORDER FROM THIS COMPANY IF YOU WANT QUALITY and acceptable customer service!

Do not trust this company! I ordered a tree online last May (2015). I was sent a tree that looked dead. I was told it was dormant. I followed their instructions and waited 8 weeks (they told me that it would take that long for it to leaf out). It never leafed out. I tried calling their number and every time I did, I could get no live person. The message always said that they were experiencing a high volume of calls. I finally got someone to contact me back when I emailed them and threatened complaining to the BBB (of which, it turns out, they are not apart of) I contacted them because I had paid for replacement insurance (what a joke)! I was told that a new one wouldn't ship until fall. So, I waited and waited and waited. I recontacted the person who had gotten back to me in the summer and she said they would ship late October or early November. It didn't happen. So, mid-November I contacted them again. This time I was told they had just gotten a freeze and that the trees were going to be dormant soon and shipping would start November 16. I contacted them once again and today I get a message that says because of my shipping zone they won't be shipping till spring. So, now I'm in the same boat - waiting. I am filing a second complaint with the BBB and will be finding a way to post on similar sites at this to get the word out. DON'T DO BUSINESS WITH THIS COMPANY!

Purchased a tree (Paw Paw) for $60.00.
When it arrived it was dead, did the scratch test under the bark and it was dead.
I called the company and they gave me this explanation it was dormant and it will be fine.
I explained I know when a tree is dead, she tells me to plant the tree and wait 30 to 60 days and see what happens. If it arrived dead we will replace the tree. That sounded OK.
It is now 30 days later and guess what the tree is still dead.
I called and talked to the most rude women in customer service, she would not let me say anything she just tells me I was mistaken the tree is fine. I asked for a manager and she told me she was the manager, I then asked for her supervisor and she told me there was none at I talked her our no one.
She then hug up the phone. I called back and got a voice mail, called back the next day the phone answered and the phone just disconnected.
I called back the next day and tried a different department, the lady I talked to was pleasant. I explained the dead tree I received. She had me go to the tree and scrap the bark again and it was still dead.
She then explained the one year warranty and even though I received the tree dead it is only for half the purchase price. What a RIP OFF.
The first person I talked to about the dead tree she told me they would replace the tree except for shipping since I received it dead not when I call back 30 days later it is only half plus you pay the shipping.
DO NOT BUY FROM NATURE HILL NURSERY they ship dead trees ad they lie about the one year warranty.
They have $60.00 of my money and I have a dead tree.

I ordered three shrubs online. Two arrived ok, one arrived dead. The ok shrubs were in pots with soil, the dead one was bare root with the roots in a plastic bag, wet paper towel wrapped around them. The plastic bag was steaming hot. We immediately misted the leaves, planted the shrub and watered it. It was clearly dead two days later, gray crisp leaves. I contacted customer support through their form and got a request for pictures of the shrub so that their nursery manager could review the pictures. i heard nothing more from them to resolve the matter. After two weeks I emailed them to ask what was going on and was told to just keep it planted and watered and it would come back. They added that they couldn't send a shrub in soil to my address. REALLY? I had received TWO shrubs in soil from them already... LIARS! And the dead shrub is still dead. No refund, no replacement. $35 RIP OFF

This company is a fraud. They are cheating all of us consumers. Please see all the customers at the following website:

http://davesgarden.com/products/gwd/c/3047/

This is at Dave's Garden. If the link does not work, just type in Daves Garden, Nature Hills Nursery.

Please help! They are ripping people off. Myself included.