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Natural Wellness Resources / Online Healthy LIfestyle Newsletter / Bad Debt Collections

1 110 W. 9th Street, PMB#315, Wilmington, DE, United States Review updated:
Contact information:
Phone: 866 398-2183

This is a "Collection Agency" and their only purpose is to get your credit card or bank account number. They are unfamiliar with the Fair Debt Collection Practices Act and refused to contact their client regarding this supposed order. The agent, Michael, stated it was too bad that I was not lucid enough to familiarize myself with the terms and conditions of my order.
When I disputed the validity of the claim I was told by a supervisor, Linda Martell, that if I send my dispute to them in writing they "will just send my account to another collection company and add more fees."
I researched Online Healthy Lifestyle Newsletter (located in Giza, Egypt) and it states their newsletter is FREE.
This is a scam and I am lucid enough to also file a complaint with the BBB.

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Comments

  • Nw
      8th of Apr, 2010

    Hello,

    Customer satisfaction is very important to NWR and we do our best to satisfy all customers in any way possible.

    We strive to resolve all complaints and customer issues in a timely matter, and we would like to help you resolve yours. Please contact us at 866-398-2183, toll-free, and one of our experienced agents can assist you.

    If you feel that you were contacted in error by NWR, and any debt is invalid, please notify us immediately, and we will help you resolve the issue.

    Thank you,

    Natural Wellness Resources
    866-398-2183
    9:00 a.m. - 7:00 p.m. Monday through Friday EST.

    -1 Votes
  • Gi
      9th of Apr, 2010

    This is a "Collection Agency" and their only purpose is to get your credit card or bank account number. They are unfamiliar with the Fair Debt Collection Practices Act . Very correct statement!
    This company is nothing more than a rider company to another internet offer company and are among many that will automatically charge your account for charges that you were never aware would happen due to the initial internet company not revealing any rider companies being part of the terms and conditions.
    I immediately called many rider companies and cancelled any memberships as quickly as they showed up on my account. I have been reimbursed for all monies originally charged by all rider companies and yet Natural Wellness Resources is continuing with attempts to collect non committed amounts without any true basis.
    What’s amazing is that no one has attempted to contact me via phone or internet mail prior to receiving a collection letter received April 9th with a due date of April 8th.

    I have received a letter from Natural Wellness Resources attempting to collect "supposed" past due amount. Also threatening to report this to a third party collection agency which will be a negative effect on my credit report and score.
    The initial product that was supposed to have been supplied was never received, electronically or via actual material. Reason being was that I called and cancelled as soon as an initial charge showed on my account. This Natural Wellness Resources does not have any written proof that I did or did not cancel within a trial period time frame. Regardless, the membership could be cancelled at any time without any further charges.
    Membership was cancelled within the trial period because the only notice of any product
    Offered was via charging my account. No items were actually provided in any form.
    I have reported all affiliated companies (riders ) to the proper BBB for such companies. The attorney general's office in Idaho and most recent with the Federal Trade Commission.
    These type companies need to be identified and dealt with on a legal basis. I urge all parties that have been subject to these type internet companies to contact your State's attorney general's office and the Federal Trade Commission.

    0 Votes
  • Su
      12th of Apr, 2010

    I too recieved a letter (1st communication with this company ever!) stating I have a past due balance of $182.64 today. Its a very shady looking "form letter"-no letterhead or anything stating that due to a request for a trial offer of "green tea desire" and something called Myomed (never heard of it). Also states that my VISA on file ending in XXXX had been declined-leading to this request for payment (umm...nope, never had a card like that).

    I also had the opportunity to speak to thier agent "Michael" who could not give me any proof of an order, an account # of my supposed order or any other information other than it supposedly happend in Feb '08!!

    I politely informed Michael that I have never heard of this stuff, dont know what the charges are for, never recieved any service or merchandise and also never had a VISA card ending in the numbers referenced in the letter. I told him that they sounded like a shady company and he suggested I call VISA (??) to resolve the issue. I will report this to the appropriate agencies as this must be a scam

    +1 Votes
  • Le
      19th of Apr, 2010

    We too have received a collection letter from this Natural Wellness Resources. I spoke with Linda & she advised me that they have our IP address & the order originated from our computer, so we had to have placed the order. Dah - has she never heard of fraud? Yet, she would not give me any information on what was purchased. She hung up on me twice when I told her that I was disputing the charge. She said that if I don't pay, it will be reported to the Credit Bureau. I will report this to the Federal Trade Commision & State Attorney General. Other other suggestions on whom to report it? What a scam!

    0 Votes
  • Po
      20th of Apr, 2010

    I also have been contacted by by Natural Wellness Resources by letter trying to tell me I owed them money after 2 years from Grant Line Pro. First of all they did not have my email address correct and were telling me they had tryed to charge my credit card 2 years ago, I had made 2 attempts to speak with a logical person from NWR, the first time I was hung up on the second time I was able to find out the email address who had made this charge ( not mine ). So I contacted Grant Line Pro directly, explained the situation, they said I did not owe them any money and I told them that NWR was using their name to try to collect from people. Grant Line Pro told me not to even call these people back and that they would look into this. I believe this is a total SCAM. Their letter does not even look legit, no account number, no letterhead, no ones signature at the bottom. MMMMM very odd. I will also be reporting them. If you have this happen to you contact Grant Line Pro directly so they can be aware of this.

    0 Votes
  • Df
      28th of Apr, 2010

    What a relief to hear all these other stories about this fraud. I received a letter on April 4, 2010, stating that I owed $182.64 for a product I have never heard of. Today, I finally called the number and the woman (who sounded very unprofessional) asked me to "confirm" my address--which was on the one-page letter, and then give my email address, and then she said those two pieces of information "confirmed" that I did owe this amount. Circular reasoning there!

    I then asked when I incurred this charge, as I have absolutely no idea what this is all about, and she said I placed the order in June 2009. Here it is April 2010 and I am receiving a notice that I "recently" purchased Online Healthy Lifestyle Newsletter. I would never purchase such a product in the first place.

    I asked her what her name was, and she said angrily, as if she had already told me it, Rhonda James. I said I would report her to the Better Business Bureau and she would next hear from me through my lawyer. Then I googled the "newsletter" and got to this page. Thank you for confirming what a fraud this is.

    David Wright
    Falls Church, Virginia

    0 Votes
  • Pe
      1st of May, 2010

    I was also sent a letter from this fraud stating that I owed them 119.85. I had ordered a bottle of vitamins from them that was a trial offer that I was only charged for the shipping which was $2.97. The following month I see a charge on my statement for $79.95 so I tried to call them and got this guy Michael on the phone. He told me that when I ordered the trial for 14 day trial that if I wasn't satisfied with the product that I was to return the unused portion along with canceling my monthly membership. I told them that I never signed up for anything I only ordered a sample and they have no signature from me with the terms and conditions nor was I given any when I purchased this product, because I would have read every word as I do with everything. He said that the bill was owed and that he can take payment over the phone and I told him for one. Your product doesn't work and second of all I never received anything other than what I purchased which was a trial offer and nothing else. I was not sent anything else so what I asked him was, let me get this right now you are trying to collect on a debt that I supposedly owe on something I never received. I told them good luck and I will see you in court. That was the last I heard from them and am watching closely to see if they happen to send it to a collection agency and it hits my credit report. This company is a fraud. They think that since they opened a corporation in Delaware that they don't have to abide by the laws. I will report them to all agencies myself so no one else gets scammed.

    0 Votes
  • Mr
      6th of May, 2010

    I have the same situation going on. I received my letter on Apr. 3, 2010. They said I purchased health tracker and internet riches on July 2009. They also said that my credit card was declined, and, of course wanted a new card number. Oh yeah, right away. I believe the guy I spoke with was Michael. He must have been having a great snack because he was chopping on something. Very unprofessional!

    0 Votes
  • An
      21st of Jun, 2010

    The same thing happened to me, I had never heard of the product, their company, or ever signed up for a trial offer on anything from this company. Yet, they are attempting to collect a debt and turn this over to the collection agencies. When you try to call them you get a message stating that the number you dialed cannot go through the way you dialed it. Believe me, there was nothing wrong with the way I dialed that number several times. What a rip-off!

    0 Votes

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