I ordered a free 14 day trial of their product, "South Beach Smile", teeth whitener, as I saw a testimonial on yahoo.com about how great the "free" trial product was. I hadn't received the product until the 3 days after the 14 day trial to cancel the "subscription" with the Natural Source Store. At this point, I called their customer service number [protected]) and told the csr (Kevin) what I needed and that I did not at any time sign on for a full subscription. I received an update from my bank card that a charge of $78.93 was charged to my account, I called my bank to inform them that this should not have been charged. My bank instructed me to call the company and ask them to cancel the order and request a refund. I called Natural Source spoke with Kevin let him know what was going on and to cancel my subscription with them and to not send anything else to me from their company. I also asked for a confirmation deactivation with a rma (as required by their return policy), so that I could send the trial product back. I didn't get one therefore I haven't returned the product. I called [protected]) again on 4/27/09 trying yet again to get an answer and for a supervisor to tell me that because of the mix up I will be able to get a refund I spoke with an Eric Matthews, he told me my "complimentary" product for deactivation of the first order has a shipped date of 4/11/09(wth). I just want my money back in my account, he tells me that my call was noted in their system on 4/10/09. I told him when I called (4/7/09) and when I received my product(4/7/09) and also my confirmation number to deactivate my order he says that's their confimation to show I called on 4/10/09 and they didn't give refunds back. I informed Eric Matthews that I will be reporting this company to the BBB and callin my bank to let them know this was an unauthorized charge and whatever I need to do at this point to get my refund back I will be doing just that. Frustrated to no end, Eric informs me that the $78.93 charge was for the trial product I received. My bank now informs me that I must wait 30 days to see if the company will refund my money back to my account as they cannot do anything until all avenues they suggest are attempted. I am still working with my bank to get the charges reversed, but the thing is that I still have the free trial product (as I cannot send it back without an rma from Natural Source Store, which they won't provide).
I am highly frustrated and would appreciate any helpful feedback as to how to get this issue resolved.