Hi! I am fed up with this company as well. My story is that I realized it was a "Club" right after I finished submitting my "trial" order for $4.95. I cancelled on December 10, 2008, before the 10 day deadline (which was also before I ever received the trial bottle).
At the end of January, or first week of February, I received a full bottle of Acai. I got online and checked my credit card statement, and sure enough, a charge of $69.95 was on my account. I called back immediately ~ (and yes, the 800 number on the bottle had been disconnected... I got a new # to call from their website) ~ I gave them my cancellation # from the first time that I called, which they had no record of (of course). They said that they would cancel it that day, but that I could keep the bottle that I had just received.
I said, NO WAY!, I do not want this bottle, I want my $69.95 back! He put me on hold, then came back with an RMA # for me to send the bottle back. I sent it back insured & with a return receipt so they can't say I never returned it. I have been credited for the $69.95, but I just received my credit card bill, and there was a previous $69.95 charge for a bottle that I never got... unless they are charging $69.95 for the original "trial" bottle. I guess I'll have to call them again and get them to credit that one... Or I may just go through my credit card company and dispute the charge.
I don't really want to deal with these people anymore! Hopefully I will not be charged again, or receive another bottle, but only time will tell... Good luck and God Bless!